In these tough economic times, now, more than ever, you and your team need to use effective communication to increase your practice's bottom line. The bottom line to success is communicative skill.
Learn proven presentation and communication skills to be used by the
entire team that will increase your case acceptance to 90 - 95%.
Also, learn to overcome the "fear of cost", which is the number one
reason dental treatment is not accepted. Case acceptance is not just
the doctor's responsibility. Everyone on the team has a significant
role. You DO make a difference.
Specific Topics Discussed
LEARN communication skills that encourage treatment acceptance.
UNDERSTAND how to establish trusting patient relationships.
DETERMINE patient's wants.
BECOME excellent educators.
LEARN to define and overcome objections.
DISCOVER ways to ask for a commitment - or "close".
LEARN the skills of making good financial arrangements. Overcome the "fear of cost".
GET the dentistry out of your charts and into the mouths of the patients. You have a practice within your practice.
DOUBLE your practice from within.
This course is recommended for ALL dental professionals.
"The Chartless Office and What it means to the Office Manager"
presented by: Jana Berghoff
How does chartless look to your patient? See the most current technology available for your chartless office and how that technology impacts the patient experience. In this course you will experience:
The flexibility of automated scheduling
The efficiencies in paperless charting
The time savings with electronic services
See first hand the impression technology can make on your patient's view of your practice
Take a walk, from a patient's perspective through an actual high tech, chartless office that will be simulated on site!
"How to Maximize Your Patient Referral Program"
presented by Kim McQueen, Patterson Office Supplies
Are you trying to get new patients into your practice? Who isn't?! Learn how to use your most effective marketing tool - your current patients! Did you know that 75% of all new patients that come to a dental practice were referral-driven? If you want new patients but are not sure of the best way to entice your current patients to send referrals to you, this workshop is for you.
Attendees will learn:
How to drive new patients to your door using referrals from current patients
Easy tips and tricks to get the most benefit from a patient referral program
Cost saving ideas to reward referring patients
"Successful Techniques to Incorporate Implants into Your Practice"
presented by Lynn Mortilla & Teresa Duncan
Understanding the impact implants have in patient's lives
and how an office can benefit from incorporating implants into treatment
options will be discussed. Discussion of perceived challenges and
realistic implementation of strategies to create ideal patient
experience.
Course Highlights:
Why Implants
Communication and Team
Dynamics for Implant Success
A course for those with Human Resourse/Staff Management
questions: "With so many laws to worry about, how do I know I’m making the
right decision? Where should I focus my limited time and energy? What is my HR
role?"
Join Robyn in discovering your HR Purpose, and reduce
your stress, focus your energy, and simplify your decisions. In this course,
you will learn how to identify and manage your prime risk areas, where to focus
your efforts for the most return, and how to plug into the ample online
resources available to you. Learn
the best approaches to prevention, performance planning, documentation, pay
issues, overtime, vacations...to name just a few. Turn your ad-hoc, task
based, and reactive HR routine into a deliberate, strategic, and proactive part
of your practice.
"Getting Results As A Manager"
presented by Linda Drevenstedt
Managing your dental staff is complex and requires a
variety of skills. Getting results requires mastering 7 critical skills.
Come learn these 7 Critical Management Essentials:
Correcting problem behavior
or poor performance
Handling conflict in the
office
How to use the four aspects
of management
Establishing your own
credibility and authority
How to FIRE unproductive
staff
Communicating with your
boss(es)
Managing the practice
business
"Professional Self Development for the Dental Office Manager"
back by popular demand!!
presented by Janice Hurley-Trailor
This course will focus on understanding the impact your
image has on your professional success as a dental professional, how to project
confidence and receive respect, improving self-esteem, effectively using body
language in patient communication, and learning life-changing makeovers in the
dental office including your own Ten Step Image Evaluation.
"Dental Practice Management Consultant Panel Discussion"
Join some of the top consultants in dentistry for this one hour Q&A. Expert consultants - representing all fields of practice management- will take to the stage to answer YOUR questions. An invaluable session - do not miss it!
"Roundtables by Specialty"
Always the highlight of the AADOM conference! You can learn from speakers, you can learn from consultants but our members tell us the always learn the most from their fellow dental office managers!! Bring your most pressing practice management questions with you, for your peers to answer for you and bring your advice for them, too! Tables are divided by practice specialty. Networking at it's best.
.....and more!! Check back soon for our "Industry Updates" course descriptions as well as our pre-conference advanced training session descriptions.
