AADOM - American Association of Dental Office Managers RSS Feed

Kevin Henry Recipient of "Branch of Peace" Award by Jameson Management

Jameson Management — Thu, 17 Jun 2010 17:30:00 GMT

Branch of Peace Awarded

Jameson is pleased to announce Kevin Henry as the most recent recipient of the "Branch of Peace Award," honoring his devotion to promoting peace and leadership.

With movements everywhere on the 'greening of America' and becoming more Earth friendly as people and professionals; and with the worldwide plights that human beings face and the many moving stories you hear of heroes trying to do their part, Cathy Jameson wanted to really call those qualities out of the dental industry and bring the leaders to the spotlight for a moment, thus the Branch of Peace award. Special sketches created by her father, Derry Ebert, have been crafted into framed awards commemorating each award recipient.

Henry has worked at PennWell Corporation in Tulsa, Okla., for more than 11 years and currently serves as the editor of Dental Assisting Digest and Proofs, as well as the managing editor of Dental Economics. He earned his bachelor's degree in journalism from the University of Tulsa and received his master's degree in communications from The University of Oklahoma.

"So often, humans are paralyzed and do nothing when it seems the task ahead of them is too great. I see this all the time when people think they have to change everything about their life and dental practice to 'go green.' I always tell my audiences, 'If you can't do everything, at least do something.'"

"Start small," he says, "and use those small steps to eventually build a staircase. Everyone can start a recycling program in their office and adjust the thermostat by two degrees." The three well-known "Green R's" are reduce, reuse and recycle. Kevin encourages people to add a fourth R to that list - rethink.

"If all of us will do small things, together we will have done a big thing that will help future generations. I have a 12-year-old daughter and I want to do everything I can to make sure her future is the best it can be. My motivation for speaking on helping the environment is driven by
that thought."

Do you know someone that should be considered for the Branch of Peace Award? Click here to make your nomination. If you'd like Kevin Henry to speak to your organization about building a "greener" dental practice, we'll be glad to make the connection. For more information about the Branch of Peace award, call 877.369.5558.

17-Jun-10 1:30 PM

AADOM Conference Travel Buddy Page

Heather Colicchio — Fri, 14 May 2010 15:00:00 GMT

This page is designed to facilitate communication between attendees of the 2010 DENTAL MANAGERS CONFERENCE October 22-23, 2010 in Las Vegas.

If you are looking for someone to drive with, fly with or share a room with, please use this page to post your message and check this page often for new posts.

You can also use this page to make social plans outside of conference hours with other attendees.

If you would not like to publicly post your information, please call AADOM at 732-842-9977 and we will post for you.

Trains, planes and automobiles - hope to see everyone in Las Vegas!!

14-May-10 11:00 AM

Meet & Greet at Yankee Dental Congress

Heather Colicchio — Tue, 08 Dec 2009 18:56:22 GMT

American Association of Dental Office Managers

"Work Smarter, by Association"

www.dentalmanagers.com

8-Dec-09 1:56 PM

New HIPAA Rules

Heather Colicchio — Mon, 31 Aug 2009 00:00:00 GMT

Dentists Should Know About New HIPAA Rules

In February, the Health Information Technology for Economic and Clinical Health Act (HITECH) was passed as under the American Recovery and Reinvestment Act of 2009 (ARRA). The purpose of the act was to create a nationwide information technology infrastructure that would allow controlled electronic dissemination of health information (EMR).

HITECH rules, which are currently being promulgated by HHS, will place more responsibilities on covered business entities and their business associates. On August 18, a new regulation will go into effect which requires covered entities and their business associates to provide notice of breaches or unauthorized disclosures of protected health information (PHI) within 60 days. Covered entities would be required to provide notification to the breached individuals, HHS and in cases where 500 or more people are affected, to the media outlets. HHS has created a “safe harbor” if specific methodologies and technologies are used to secure information.

All covered entities should, at this time, review their safeguards, training and documentation in order to guarantee the entities’ compliance with all of these rapidly changing regulations.

By February 2010, HHS will release a number of specific modifications to HIPAA with regards to electronic transmission of PHI. These will involve additional disclosure accountability, extensions of the HIPAA rule for business associates, tighter PHI controls and a number of additional modifications.

It is incumbent on all providers to closely monitor these regulations as they come in to effect.

Dr. Donald Cohen is a licensed practicing dentist in New York State for over thirty years with over 20 years of teaching experience at Columbia University SDOS and over 20 years as an Attending Dentist at Columbia Presbyterian Hospital in New York City. He is past president of the New York State Society of Dentistry For Children and is currently Director of Compliance for Health Compliance Team Inc., a national compliance company delivering total on-site compliance solutions to dental offices and numerous seminars. Additionally, he is a Consultant to Henry Schein Inc. in practice transitions and compliance.

This article re-printed from DentalBlogs.com

30-Aug-09 8:00 PM

AADOM Conference: Exhibitor Kit

Heather Colicchio — Tue, 30 Jun 2009 14:49:51 GMT

Tendenci Newsletter

Attn: AADOM Conference Exhibitor

First let me thank you for being a part of the 5th Annual Dental Managers Conference, presented by AADOM. Your support of our members is so important to us.

All of the information you will need will be provided online this year. Please click this link to access the AADOM Exhibitor Kit.

Bookmark this page for your reference. The online Exhibitor Kit should provide all of the information you need. It will be updated periodically with new information. We will send you notice of any updates.

You will be provided with an on-site Exhibitor Liaison at the conference. In the meantime, if you have any questions about AADOM or the upcoming conference please feel free to email me directly, or any of the specific contacts listed in the Exhibitor Kit.

Click the links below for more information about:

AADOM

Annual Dental Managers Conference

See you in Las Vegas!

Heather Colicchio

AADOM President

heather@dentalmanagers.com

PATTERSON DENTAL: CONFERENCE DIAMOND SPONSOR

www.dentalmanagers.com

30-Jun-09 10:49 AM

Exhibitor Space is Closing

Heather Colicchio — Wed, 24 Jun 2009 17:44:41 GMT

Tendenci Newsletter

There are currently only FIVE Exhibitor Spaces left for the

5th Annual Dental Managers Conference

This conference is the premier educational and networking event in the country for dental office managers and practice administrators, all of whom make direct purchasing decisions or recommendations in their dental practices.

We limit the number of exhibitors in order to MAXIMIZE your interaction time with our members.

If you are interested in exhibiting at this conference, you can get more information or register online at AADOM Annual Conference

If you have any questions, please contact Lorie Streeter, AADOM Director of Member Services at lorie@dentalmanagers.com or 507-291-0952.

SEE YOU IN LAS VEGAS!!

*If you are unable to attend this year as an exhibitor but want to bring this valuable conference information to your customers, please go to our Conference Marketing Page to access free marketing info.

Proudly presented by

www.dentalmanagers.com

24-Jun-09 1:44 PM

Three Things Every Office Manager Should Know About Dental Insurance

Eric Bloomquist — Sun, 10 May 2009 00:00:00 GMT

1 “Self-Funded Groups”

Early in my career, I remember hearing dental consultants preach about delay tactics used by insurance companies to keep money drawing interest in the bank for as long as possible. Perhaps you’ve heard that sermon. This seemed reasonable to me and I took it as gospel until I truly saw the light.

My first revelation was when I learned that most large corporations offering dental benefits to their employees are “self-funded.” What does that mean? Here’s an example. Widget World is a large employer with self-funded benefits and pays an insurance company a fee to administer its dental benefits plan. In other words, when the insurance company pays a claim for an employee of Widget World, the insurance company is spending Widget World’s money. In such an arrangement, Widget World assumes all financial risk associated with claims and, in exchange for processing the claims, verifying eligibility, etc., the insurance company is compensated a flat rate regardless of the claim payment amount.

If the insurance company is paid the same regardless of the claim payment amount, how could it make more money by delaying payment? It can’t. Understanding this relationship now, I see that the way I once communicated with patients regarding their insurance was influenced by outdated and incorrect information.

At Delta Dental of Arkansas, self-funded groups represent approximately 80 percent of our total business. Attracting and keeping this segment of business is a high priority. (The remaining 20 percent of our business is fully insured and receives exactly the same focus on speed and accuracy of claim payment.) Consequently, the best dental insurance companies are actually more focused on paying claims quickly and efficiently and on performing exceptional customer service than on premiums.

2 “Timely Payment & Customer Service”

When I arrived at Delta Dental, I was amazed to see the lengths to which the company goes to pay claims as accurately and quickly as possible. This went against everything I had been told about dental insurance companies. Granted, I’m talking about the company for whom I work, but hear me out.

When insurance companies bid on a large employer’s business they are often required to complete what is called a “Request for Proposal” (RFP). The employer will typically provide a document to the bidding insurance carriers asking questions about the carrier’s protocols and performance. Specifically, they want to know how long it takes to process a claim and what the accuracy rate is. In addition to claims processing, they want to know how long it takes to answer phone calls and how quickly they can resolve problems.

If an insurance company does not have a record of processing claims accurately and quickly, large employers will not even look their way. Today, many large employers even require performance guarantees with financial penalties to ensure that claims are paid in a timely manner and that phone calls are handled promptly. In such cases, delayed payment of claims results in financial penalties from the group and reduces any profit an insurance company stands to gain for the processing of claims.

3 “Benefit Levels & Maximums”

“The annual maximum was $1,000 when I graduated dental school ten years ago and it has not increased since.” Chances are you’ve heard something like that before.

When it comes to offering an annual maximum, from the insurance carrier’s perspective, the sky is the limit. The only question is how much sky is an employer willing to pay for.

Many self-funded groups hire consultants that specialize in insurance plan design to help establish the benefits for their group, including the benefit levels, limitations and annual maximum.

The insurance company will gladly set the annual maximum as high as the employer wants and make the benefits as rich as the employer would like; however, the increase in benefits also increases the cost in premiums to their employees. One of the most effective ways to keep dental insurance premiums affordable for employees is to control the maximum amount of money paid in claims per subscriber. For this reason, the majority of groups elect to stay in the $1,000 annual maximum range.

Keep in mind, dental insurance was never designed to be as comprehensive as medical insurance due to cost. Still, dental plans have many advantages over medical plans – lower deductibles, more preventive services paid at 100 percent and cost sharing for more expensive services to help keep the coverage affordable.

Unfortunately, when my career began, I did not have access to a resource as valuable as the American Association of Dental Office Managers. Learning by trial and error, I fought the system and tried to out-smart it only to learn that I did not completely understand the system to begin with.

Only when I decided to communicate with key people at insurance companies did the system start to make sense to me. I look forward to helping the insurance system make more sense to you. Hopefully, you can learn from my early mistakes and misperceptions, avoid making them yourself and help lead your office through many profitable years to come.

9-May-09 8:00 PM

Economy or Perception of Doctors

Jackie Wheeler — Wed, 15 Apr 2009 11:00:00 GMT

Dr. Johnston started off the first staff meeting of the year with true concern regarding the economy. He mentioned to the staff that this next year was going to be difficult and frankly looked uncertain. He was interrupted by his Team Leader "Jackie Wheeler" who said, "What documents do we have that shows us concern and that we are uncertain about this next year?" He replied, " Haven't you seen the News, the Newspapers, and all the people who are loosing their jobs?" The Team leader said, "I have seen our reports", "I have seen our News, Our Marketing, and 95 New Patients in the last month". She explained to the Doctor and the Staff that we all must believe in what we are doing. Attitude and believing in the patient needs will result in the Dentistry that will change how the patients feel about not only the Economy but, how they are able to survive in the Job Market.

All patients at Cedar Ridge Dental are recieving Comprehensive Dentistry and making a positive difference in the way they feel about their teeth and smile. Happiness is contagious and patient referrals are 50% of the New Patients in the practice. Right now more than ever, patients want to be around POSITIVE not Negative Environments. A patient in the practice was going to be laid off - a month later he was told by his company, "Due to his attitude and smile" they had decided to keep him employed and even advanced him to a managment position. He sent a letter to Cedar Ridge and thanked the Doctor and staff for helping him keep his job. In his letter he shared that feeling good about yourself and having the confidence, self esteem, and happiness has changed his life.

I hope this article is contagious and your practice makes a positive difference in patients life.

15-Apr-09 7:00 AM

Why is Dr.Lewis So Successful?

Nancy Caudill — Mon, 06 Apr 2009 17:00:00 GMT

By Nancy Caudill

Dr. Tim Lewis—Case Study #452

As a practice management consultant, there is nothing more gratifying than to have a doctor and team reach their goals! The purpose of this article is to help other practices look at their success or their struggle by making a comparison to Dr. Lewis’s practice goals. Keep in mind that this is not about reaching a specific production dollar amount compared to other practices. Each practice has its own unique production/collection goal.

How To Determine Your Monetary Goal:
Establishing a monetary goal is the most important standard that you should set. How do you and your team know how well you are doing if you don’t have a goal to reach every day? It would be like playing a basketball game and not keeping score. There is nothing to celebrate at the end of the game. Dr. Lewis learned to set these goals and put in place a course to achieve the goals.

First, review your employee gross wages for the past 12 months and your net collections. Gross Wages / Net Collections = Gross Wage Overhead. Salary standard in the industry is 19–22% of net collections for a general practice. In most cases, you can now establish what your collection goal needs to be for the next 12 months, assuming that no drastic changes are planned for staffing, new facility, etc. (Remember that practice management overhead is not the same as what your accountant calculates.)

Let’s say that your Gross Wage Overhead for your team is at 24% and you want it to be 20%. First, determine what your production adjustments were for last year. These are adjustments that reduced your patient fees such as employee discounts, insurance adjustments, senior citizens courtesies, etc. If your adjustments were 20%, you will need to divide your collection goal by the inversion of 20%, or 80%.

Monthly wages / 20% = Monthly Collection Goal
Collection Goal / Inverted % of production adjustments = Gross Production Goal

Because your Schedule and Hygiene Coordinator schedule to a production goal and not a collection goal, this step must be performed to correctly calculate your daily goal.

Next:
Determine what your hygiene goal should be based on one of two factors:

Daily salary x 3 = Daily Net Production
Production should be 1/3 of total practice production

Keep in mind that the more they produce the less the doctor needs to produce!

Last:
Monthly Gross Production Goal – Monthly Hygiene Goal (daily ?? x number of days worked) = Doctor Monthly Goal. Divide the Doctor Monthly Goal by the number of days worked = Doctor Daily Goal.

This math can be done on a yearly scale if you prefer not to re-calculate the goals every month. I would recommend that you calculate it yearly to save time and avoid changing the daily goal each month.

What Dr. Lewis Learned:
Once the goals are in place, it is a matter of establishing system goals in order to achieve the production and collection goals. Here are some examples:

How to market internally to your existing patients to increase the number of new patients
How to properly evaluate the team for efficiency by incorporating Job Descriptions and having the right team member for the assignment
How to conduct a “New Patient Exam” to build rapport with the new patient
How to diagnose necessary treatment and educate patients about their treatment at a level appropriate to patients’ education levels so they actually understand what is said
How to educate patients about their periodontal condition to improve case acceptance
The importance of spending “quality” chair time with the new patient to increase trust and rapport = higher case acceptance
When a patient is presented to the Schedule Coordinator, all the clinical questions have been answered to their satisfaction. The Schedule Coordinator’s primary task is to schedule the doctor to the daily goal, not to answer clinical questions that should have been answered in the treatment room. Probing questions must be asked by the doctor and clinical staff to overcome any objections that might crop up at the front desk.
The importance of Patient Retention in hygiene and increasing the number of active patients in order to grow the practice. The Hygiene Department is a profit center, not a liability.
The importance of celebration every day that daily goals are met. Team members want to be recognized for their accomplishments.

How Does This Apply To You?

Doctor, as the captain of your ship, it is important to know where you are sailing and how you are going to get there. Setting daily, monthly and yearly goals are critical to mapping a successful course. You must have a trained crew that understands what they need to do every day. Recognition for a job well done is invaluable to the morale of the office and encourages teamwork for meeting common goals.

Reprinted from www.mckenziemgmt.com

6-Apr-09 1:00 PM

Stuck in the Stone Age of Paper Charts?

Belle DuCharme, RDA, CDPMA — Mon, 06 Apr 2009 17:00:00 GMT

by Belle DuCharme CDPMA

Still struggling up the paper chart mountain? You might as well write it on stone because that is as “with the times” as you are. Recently, I read an article in a local newspaper that “fluffy” toilet paper is not made from recycled product but from living trees because living trees produce a softer touch. To save trees, I will live with regular tissue. What is going to make you quit the paper and go chartless in your practice? As senior trainer for McKenzie Management’s Advanced Training Courses, it is apparent to me from the feedback of business teams that they are being held back on this technological advance by their employers. Hungry to use more than the typical 20–30% of their software program, they ask me, “How can I get my employer to go chartless and start using the clinical chart, treatment phasing and the periodontal module in the computer?” If saving a tree is not sufficient motivation, how about saving money?

Doing double entry becomes troublesome when time management is a barrier to better productivity. In many practices, doctors don’t seem to mind that the business team has to keep records on paper and digitally for accuracy. These same practices often employ extra staff to pull charts and then file them back at the end of the day, along with letters, radiographs, etc. Paper is becoming more and more expensive—as is the square footage to store all those charts. There is a lot of waste in this system. What are people waiting for? The doctor is afraid of losing all of the information should the computer go down. Or, When the computers are down we cannot get into the files, but if we have the paper charts, we‘re saved, say the trainees.

How many offices have emergency generators for electrical blackouts? If the fear is a computer crash on a daily or weekly basis, you need to get a computer support person in there who can troubleshoot your network or wiring issues. It is always wise to have someone with these talents as a member of your team or at least have a relationship with a company that has agreed to respond to your call promptly. But most offices say that they rarely have such problems (or they are short-lived at most) and that this is a small annoyance when you consider the efficiency of managing data electronically. Replacing paper with digital is not a trend that is going to end. Eliminating the need for a paper chart is something that is achievable now. We will still have to deal with paper but it will be a molehill and not a mountain.

What is the best plan to achieve this change without upsetting the flow of the office? Look at every piece of paper and form used to create the paper chart and then match it to its digital counterpart in the software program. Most offices have the appointment scheduler and the ledger posting under control and thus have eliminated the large paper appointment book and the pegboard system of tracking charges and payments. This is the first step. Keep up with software updates to keep your system support ongoing. If you have an old computer system, you will most likely need to upgrade to a system with full operating modules that handle insurance estimating, e-claims, tracking, and treatment planning and maintain a recall system and patient retention information. Your system must be compatible with the digital program that you intend to install. You must have security for the transfer of patient data and a fail-proof back-up system that is off site for best protection.

In the clinical operatories, computers and monitors are necessary for the clinical team to enter treatment plans and to record clinical notes. Hygienists must have a computer and monitor in order to record periodontal charting and recommended treatment notes. Having a system that allows for full integration of digital x-rays and intraoral photos is necessary to make accurate diagnosis and impressive treatment presentations.

Changing old habits is the biggest challenge, but realize that there is a learning curve to anything new. Keep focused on the benefits that going chartless will bring. Some of these benefits are

reducing payroll and paper supplies overhead
never losing or misfiling a chart again, and accessing it at anytime, anywhere in the office or via remote access
better communication, and no more worries about misspelled words, poor grammar and illegible handwriting
a more sterile environment—paper charts collect bacteria and cross-contaminate staff and patients
space savings—you no longer have to pay to store charts or to shred them many years later
better retention of records with scanners to keep everything organized in one central location
faster filing of claims without the hassle of copying, stapling, envelopes and postage
better treatment presentations for patients and education for staff with digital x-rays and photos that can be enhanced for increased visibility and understanding

So get out of the Stone Age of paper charts and get into the cleaner, more efficient digital solution. For help implementing new systems, contact McKenzie Management today.

Reprinted from www.mckenziemgmt.com

6-Apr-09 1:00 PM

Dental Office Manager/Administrator

Tue, 31 Aug 2010 04:00:00 GMT

Title: Dental Office Manager/Administrator Description: Dental Front Office Manager/ Receptionist- Wonderful, exciting opportunity for qualified, experienced candidate seeking full-time dental front office position in Houston! Our young, upscale, growing private dental practice in the Memorial/ Tanglewood/Galleria area is seeking a highly motivated, customer-service oriented individual to join our professional team. The ideal candidate shall be well-organized, possess excellent telephone and communication skills, and have the ability to multi-task. Applicants must also have experience with filing insurance claims/benefits, maintaining collections, scheduling and/or confirming appointments, and processing financial arrangements. We are looking for individuals who are very professional, friendly, courteous, highly-motivated, enthusiastic, reliable, and dedicated. Experience with Eaglesoft preferred. We offer a competitive salary with a great opportunity for the career- minded...

DENTAL CLINIC OWNER

Thu, 26 Aug 2010 04:00:00 GMT

Title: DENTAL CLINIC OWNER Description: I HAVE A BANK BUILDING FOR SALE....ITS AN ADVENTURE FOR THE BUSINESS ENTREPENEUR WHO ENJOYS HIRING DOCTORS FOR A LIVING AND MANAGEING THEM AND RECEIVING A PAYCHECK.. IT USED TO BE A BANK OF AMERICA BUIDING AND I HAVE PLACED ALL MY CHARTS IN THE VAULT I HAVE THE BEST STORAGE UNIT IN THE UNITED STATES OF AMERICA...IAM SURE IAM THE ONLY ONE.. 18818 N 99TH AVE SUNCITY ARIZONA 85373 Required Experience: 2MILLION DOLLARS FOR THE BUILDING PRACTICE, FULLY EQUIPED DENTAL LAB This Job Requires the Follow Skills: 1.MILIION DOWN PAYMENT Education Required: DDS.MBA.HCM. MD Planned Duration of Employment: Permanent Salary($): 190,000 - 350,000 Position reports to: GEORGE FAJARDO Contact info: ANNUAL INCENTIVE (Add to Contacts) Fax (623) 815-0578 ); document.write(VERO.DDS-MBA-HCM); document.write(@); document.write(HOTMAIL.COM); document.write(); // end hiding contents --> DR CLARA FAJARDO DENTAL...

Practice Representative

Wed, 25 Aug 2010 04:00:00 GMT

Title: Practice Representative Description: Responsibilities include; Generating revenue by contacting patients to schedule dental procedures, adjusting sch. as needed, assist Office Manager with patient service tasks. Applications are being accepted from indiv. who have Gen. Dentistry and Dentrix eperience. Candidate should display professional and exceptional oral and written communication skills, the ability to work effectively independent of others, and exhibit incomparable self discipline, time management, organizational and patient service skills. Schedule & Salary: 7:30am-4:30pm M-TH. Salary DOE. Resumes and professional references should be directed to 208-667-0794 Required Experience: General Dentistry and Front Office. This Job Requires the Follow Skills: Must be proficient in Dentrix, able to communicate effectively w/patients, able to multi task, knowledgeable in Gen. Dentistry in order to answer patient questions regarding treatment needs. Education...

Office Manager-Receptionist

Mon, 16 Aug 2010 04:00:00 GMT

Title: Office Manager-Receptionist Description: Job Description: -Manage specified aspects of Crossroads Dentistry with professional and ethical approaches to all patients, staff and business matters. -Must be: -detail-oriented team player -excellent communicator with time management skills -bonding eligible -Scheduling efficiently, minimizing down time maximizing productivity -Prefer someone with previous successful experience at running a dental office -Pluses: -dental assisting experience -associates or bachelor degree Required Experience: Must Have: -three years of relevant work experience filling various types of dental insurance HMO/PPO Prefer someone with successful experience at running a dental office. This Job Requires the Follow Skills: Managing accounting funtions: -accounts receivable -selected accounts payable -daily reports and deposits -manage petty cash ...

Administrator Assistant

Sun, 08 Aug 2010 04:00:00 GMT

Title: Administrator Assistant
Description:

A skilled appointment cordinator who is able to follow goal setting and implement a recall system.
A skilled phone communicator with patients who are highly motivated to recieve whatever they want when they want. Full time in four days.

Required Experience:

Knowledge of dentrix, phone skills, and recall system a big plus. Working with an office who has offered 21 centruy dentistry such as sleep apnea, tmd, veneers, and soft tiissue helpful

This Job Requires the Follow Skills:

Being able to educate patients with all treatment provided in office, knowledge of all equipment and if necessary be able to take xrays or assist is a positive, but not necessary. Willing to learn is necessay.

Education Required:
Planned Duration of Employment: Full Time
Position reports to: Office Manager

Contact info:

Christine Taxin (Add to Contacts)
Fax (845) 226-5819

Links2Success

2 Jay Lane

Hopewell Jct., NY 12533
usa

Administrator Assistant

Sun, 08 Aug 2010 04:00:00 GMT

Title: Administrator Assistant
Description:

A skilled appointment cordinator who is able to follow goal setting and implement a recall system.
A skilled phone communicator with patients who are highly motivated to receive whatever they want when they want. Full time in four days.

Required Experience:

Knowledge of dentrix, phone skills, and recall system a big plus. Working with an office who has offered 21 century dentistry such as sleep apnea, tmd, veneers, and soft tissue helpful

This Job Requires the Follow Skills:

Education Required:
Planned Duration of Employment: Full Time
Position reports to: Office Manager

Contact info:

Christine Taxin (Add to Contacts)
Fax (845) 226-5819

Links2Success

2 Jay Lane

Hopewell Jct., NY 12533
usa

Front Desk

Sun, 08 Aug 2010 04:00:00 GMT

Title: Front Desk
Description:

Busy Westchester New York Practice Seeking Motivated greeter to handle the moms and dads or patients. Full Time
Warm friendly office who is free for service but will require team to bill insurnace for patients, close day sheet and have a smile all day long.

Contact Rhea Office Manager
(914) 967-6638 to set up interview.

Required Experience:
Education Required:
Planned Duration of Employment: Full Time
Position reports to: Manager

Contact info:

Christine Taxin (Add to Contacts)
Fax (845) 226-5819

Links2Success

2 Jay Lane

Hopewell Jct., NY 12533
usa

Dental Assistant

Sat, 07 Aug 2010 04:00:00 GMT

Title: Dental Assistant Description: COSMETIC DENTISTRY INSTITUTE 3415 LIVERNOIS ROAD TROY, MICHIGAN 48083 248-519-1919 NEW PATIENT COORDINATOR DENTAL ASSISTANT SUMMARY: New patient coordinator works directly with the practice administrator in developing the ideal treatment for all patients in the office. Interpersonal skills will be needed to work with all phase of the patient care to be delivered. QUALITIFATIONS: State of Michigan - X-ray licensure CDA or RDA or 5 years of experience as a dental assistant Self starter with the ability to prioritize Flexibility and positive attitude Experience with digital transitons a plus Ability to work independently Strong Verbal and written skills Softdent experience a plus COMPUTER SKILLS Microsoft Office experience required Softdent experience preferred Microsoft Excel SALARY: Salary and benefits determined with experience levels How to Apply: Please email cover letter and...

Dental Practice Manager

Wed, 21 Jul 2010 04:00:00 GMT

Title: Dental Practice Manager Description: Well established, rapidly growing dental practice in the Rio Grande Valley is looking for a full-time Practice Manager. Applicants should possess the skills required below. We offer competitive salary as well as benefit packages. Serious inquiries with required experience only need apply. If interested, please email your resume to mdaniels@o3acquisitions.comor fax to (866) 710-6532. Responsibilities/accountabilities: Responsible for the overall operational health of the practice. Provide personnel management, to include direct supervision of all administrative, clinical and professional staff. Explores opportunities to reduce costs, streamline processes, monitor performance to benchmarks, negotiate optimized purchasing arrangements and ensure effective inventory management. Works in partnership with Management Company to ensure vision and goals of the practice are carried out through policy...

Dental Receptionist(s)

Sun, 18 Jul 2010 04:00:00 GMT

Title: Dental Receptionist(s)
Description:

Large Medicaid Office expanding and looking for FT & PT receptionist/scheduling coordinators who are team players and willing to work multiple shifts. We are open 7 days a week.

Required Experience:

Must be able to multitask and answer multiple phone lines. Must have computer experience.

This Job Requires the Follow Skills:

computer skills ,people skills, and be a team player

Education Required:
Planned Duration of Employment: Full Time, Part Time
Position reports to: Front Office Mgr & Practice Mgr

Contact info:

Terri Stillman (Add to Contacts)
Fax (607)217-4633

Wilson Dental

289 Chenango St.

Binghamton, NY 13901
usa

Regional Director Of Operations

Sat, 17 Jul 2010 11:00:00 GMT

Desired Position Title: Regional Director Of Operations Experience: Career History 2008- Present [Confidential] Regional Manager, Massachusetts 2005- 2007 Kool Smiles, NCDR LLC Regional Billing Manager, MA, IN, VA 2004- 2005 Emerson Dental, Multi-Specialty Practice Westford, Massachusetts Office Manager, Largest Case Acceptance $66k 2003- 2004 Hammond Pond Dental Associates Chestnut Hill, Massachusetts Office Manager 2001-2003 Howard Markowitz DMD Leominster, Massachusetts Regional Manager, 3 Locations 1994-2001 NorthEast dental Management Wilbraham, Massachusetts Director & Regional Management Skills: Strategic & Operational Planning American Association of Dental Office Managers Budgeting & Financial Reporting Multi-Site Operational Development Project Management Recruitment of Staff, Patients, Events Regulatory & Legislative Policy Analysis and Enforcement...

Office Administator

Wed, 05 May 2010 00:00:00 GMT

Desired Position Title: Office Administator Experience: OFFICE MANAGER/PERSONAL ASSISTANT EMPLOYED (7/07 – 3/10) Hugh C. Harris D.M.D. Atlanta, Georgia Strategic planner in overseeing office business and personal matters of dentist, constantly looking for ways to improve performance and productivity. Supervise 8 employees and process payroll semi monthly. Handle all billing and collections in a timely manner. Assist doctor with hiring and annual reviews. Key Contributions: * Improved collections and production by establishing new protocols for fees, expenses, and payments. After changes were made, average income increased by over $6,000 per month. The first three months of 2008, $35,000 extra was brought in by means of these changes. * Added digital x-rays and computers to operatories to aid in efficiency and patient communication. * Maintain computer networking throughout office FRONT OFFICE EMPLOYED...

Dental Practice Management

Sun, 07 Feb 2010 17:00:00 GMT

Desired Position Title: Dental Practice Management Experience: OBJECTIVE Seeking Dental Front Office Position WORK HISTORY Jan 2005 to present Dental Office Manager Heritage Dental Montgomeryville, PA Customer Service, Oversee Office Operations, Manage Productive Schedule, Greet Patients, Check-Out, Financial Arrangements, Verify Ins Benefits, Insurance Billing, Account Billing, Confirmations, Recalls, RX writer, Smartdoc, Seat Patients (as needed), Turn Rooms (as needed), Take films (as needed), Daily Reports, Payroll. Mar 2004 to Jan 2005 Patient Coordinator Advanced Dental Esthetics Colmar, PA Manage Schedule, Coordinate Sedation Patients appointments and arrangements for Dr. Kevin Mosmen, Customer Service, Financial Arrangements, Claim Submissions, Pt check-in/ check-out. Nov 1999 to Feb 2004 Dental Receptionist Jay Dubin, DMD North Wales, PA Greet Patients in a courteous and...

2010 Exhibitor Kit

Fri, 03 Sep 2010 14:26:10 GMT

Exhibitors: Thank you for being a part of the 6th Annual Dental Managers Conference presented by the American Association of Dental Office Managers. Each Exhibitor will have one 6 foot long skirted table, 2 chairs and waste basket. The floor is carpeted. Tables will be pre-assigned. PLEASE NOTE: All exhibitors will be asked to donate a door prize for our VIVA LAS VEGAS Contest. This is a very successful program we run each year to increase traffic to your booth. More info. to follow. AIRPORT Taxis run regularly from McCarran airport. The ride is 15-20 minutes and one-way taxi fare is $10-$20. ATTIRE Attire during conference hours is business casual. BOOTH NUMBERS Click here for the Ballroom Layout COMPANY REPRESENTATIVES Each company will be given one registration for a company representative. Each additional...

2010 Sponsors & Exhibitors

Wed, 01 Sep 2010 17:26:53 GMT

CONFERENCE STATS

NEW FOR EXHIBITORS FOR 2010

ADDITIONAL SPONSORSHIP OPPORTUNITIES

ON-LINE EXHIBITOR REGISTRATION

2010 SPONSORS & EXHIBITORS

VIVA LAS VEGAS CONTEST

ALREADY EXHIBITING? CLICK FOR EXHIBITOR KIT & INFO.

BALLROOM DIAGRAM

MARKETING MATERIALS FOR EXHIBITORS

EXHIBITOR INTRO FORM

EXHIBITOR CHECK LIST

If you are interested in exhibiting at the Annual Dental Managers Conference, please contact Lorie Streeter at lorie@dentalmanagers.com

BACK TO CONFERENCE HOMEPAGE

AADOM 2010 Conference Agenda

Tue, 31 Aug 2010 00:20:05 GMT

Wednesday, October 20, 2010 1:00pm -5:00 Registration Desk Open 3:00 - 4:30 AADOM Fellowship Committee Meeting (invitation only) Thursday, October 21, 2010 MORNING 9:00 - 5:00 Registration Desk Open 9:00 - 11:30 Patterson Key Opinion Leader Summit 9:30 - 11:30 MDE Key Opinion Leader Summit 10:00-11:30 Dental Spouse Business Roundtable 9:00 - 6:00 *EXHIBITOR SET UP - AFTERNOON 12:00 - 1:00 AADOM Industry Summit : For Exhibitors Only. 1:00- 2:30 Key Opinion Leader Office Manager Council- For Exhibitors Only. 2:30 - 5:00 PRE-CONFERENCE SESSION hosted by Katherine Eitel - open to all attendees: BEST PRACTICES WORKSHOP The Ultimate Roundtable Experience EVENING 5:00-6:00 FIESTA MARGARITA HAPPY HOUR Friday, October 22, 2010 MORNING 8:00 -5:00 Exhibit Hall Hours 7:30 -8:30 Breakfast 8:30 -9:45 General Session: Conference Kick-Off! 9:45 -10:15 Networking Time with Exhibitors ...

2010 SPEAKERS

Mon, 30 Aug 2010 19:08:53 GMT

KATHERINE EITEL Katherine Eitel is the creator of The Lioness Principle , a unique and powerful leadership concept for corporation, dental and healthcare practices, and progressive individuals looking to access their full potential. An inspirational keynote speaker, workshop leader, corporate trainer, and personal performance coach, she specializes in extraordinary leadership and high-level communication skills and is known for her interactive and high-energy connections with audiences and clients. Katherine helps businesses and individuals discard their old, tired scripts and access instinctive greatness to improve personal performance, employee development skills, telephone technique, marketing and sales results, speaking and training skills, and customer service. Winner of the coveted Spotlight-on-Speaking award; contributor to most major industry publications as well as the new book, Powerful Practice. Her Transformational Trainers Workshops and Lion...

Approved CE Courses / Speakers

Mon, 30 Aug 2010 18:40:44 GMT

UPCOMING CE COURSES 6th Annual Dental Managers Conference Presented by AADOM October 22nd - 23rd, 2010 *Approved for 6 CE for AADOM Fellowship Course Click Here for More Information Build Loyalty Through a Unique Patient Experience Presented by Adam McDaniel September 22, 2010 *Approved for 1 CE for AADOM Fellowship Course Click Here for More Information For Conference Courses approved for additional CE, click here HiTech! The Fastlane to Easy Street Presented by Laci Phillips PracticeWorks Users Conference November 12, 2010 *Approved for 1 CE for AADOM Fellowship Course Click Here for More Information Bridging the Communication Gap Presented by Lois Banta PracticeWorks Users Conference November 12, 2010 *Approved for 1 CE for AADOM Fellowship Course Click Here for More Information ...

AADOM UPCOMING EVENTS

Mon, 30 Aug 2010 18:26:29 GMT

For on demand downloads of prerecorded webinars, click here SEPTEMBER 2010 Don't forget to Register for the 6th Annual Dental Managers Conference, click here for details. Your New Patient's First Experience: How Can You Shape It? Speaker: Judy Kay Mausolf Weds, September 15th 1:00 pm SCHEIN Webinar: Dentrix Updates Speaker: Adam McDaniel Weds, September 22nd Free Webinar 1 PM EST Click here to register OCTOBER 2010 Don't forget to Register for the 6th Annual Dental Managers Conference, click here for details. Hiring The Perfect Employee: Discussion of Candidate Selection Speaker: Ginny Hegarty Weds, October 13th 1:00pm EST AADOM...

2010 EXPERT PANEL

Mon, 30 Aug 2010 15:36:28 GMT

BACK BY POPULAR DEMAND!!Join some of the top consultants in dentistry for this one hour Q&A. Expert consultants - representing all fields of practice management- will take to the stage to answer YOUR questions. An invaluable session - do not miss it! Questions will be submitted ahead of time to allow experts to prepare. Saturday, October 23th EXPERT PANEL KATHERINE EITEL Creator, The Lioness Principle Katherine Eitel is the creator of The Lioness Principle ™ , a unique and powerful leadership concept for corporations, dental and healthcare practices, and progressive individuals looking to access their full potential. An inspirational keynote speaker, workshop leader, corporate trainer, and personal performance coach, she specializes in extraordinary leadership and high-level communication skills and is known for her interactive and high-energy connections with audiences and clients. Katherine helps businesses and individuals discard...

Dentrix Webinar

Mon, 30 Aug 2010 15:25:42 GMT

FREE Webinar Build Loyalty Through a Unique Patient Experience September 22, 2010 1:00 pm EST Approved for 1 CE toward AADOM Fellowship Many office managers and front office personnel using Dentrix already know about the time-saving benefits of using eServices. But there's another payoff to eServices that you may not have considered. While many practices are looking for new ways to attract patients and reduce patient turnover, some Dentrix users are discovering the secret may be right in front of them - within their Dentrix software. In addition to demonstrating how eServices increases efficiency and profitability, this webinar will explore how eServices separates your practice from the competition in the minds of your patients, creating a more active and informed patient base. Learn to: Create a better patient experience Reduce patient attrition Improve your professional image Boost...

Mon, 30 Aug 2010 14:08:31 GMT

BACK AT THE LAS VEGAS HILTON BY POPULAR DEMAND! The American Association of Dental Office Managers (AADOM) is an organization of professional office managers, practice administrators, patient coordinators, insurance and financial coordinators, and treatment coordinators of general and specialized dental practices. The largest association of it's kind, it is our mission to provide our members with networking, resources and education to help them achieve the highest level of professional development. Learn more about BENEFITS OF MEMBERSHIP AADOM helped me remind myself that I'm still a person behind all the responsibilities and commitment I have for the office and that I'm not alone. -Office Manager, Woodland Hills CA Meet Kay Valentine AADOM Office Manager of the Year! ...

Webinar: Introduction to Eaglesoft 16

Fri, 20 Aug 2010 19:30:56 GMT

FREE Webinar Introduction to Eaglesoft 16 - Sneak Peek for AADOM Members Only Approved for 1 CE toward AADOM Fellowship For years, Eaglesoft practice management software has been one the of the leading software packages on the dental market. With an in-depth understanding of the dental market, commitment to software development, a very diverse package of eServices and the best support in the industry, Eaglesoft has been well recognized as a vital tool in managing the dental office. Watching upcoming trends in the dental market and with an open ear to your requests, it became apparent that some changes needed to be made to the software to prepare for the future. As a result, we've made a bold software update. With a new look, new features and smoother flow to existing features, Eaglesoft 16 is the biggest and boldest update ever. If you are a current Eaglesoft owner join us and learn when the update will be...

Lighthouse Survey

noemail@dentalmanagers.com — Tue, 13 Jul 2010 13:00:00 GMT

Objectives:

Release Date: 13-Jul-10 9:00 AM
Expiration Date: 11-Oct-10 9:00 AM

Dental Spouse

noemail@dentalmanagers.com — Fri, 11 Jun 2010 02:00:00 GMT

Objectives:

Release Date: 10-Jun-10 10:00 PM
Expiration Date: 11-Jun-10 10:00 PM

After great "Dental Spouse" roundtables at past AADOM Conferences, we would like to further educate and facilitate the specialized challenges that come with being the dentist's spouse AND being the Office Manager. Please fill out the survey so that our results can help us create educational and networking events for you.

Technology Survey

noemail@dentalmanagers.com — Fri, 05 Mar 2010 16:00:00 GMT

Objectives:

Release Date: 5-Mar-10 11:00 AM
Expiration Date: 19-Jul-10 11:00 AM

AADOM Virtual Study Clubs

noemail@dentalmanagers.com — Mon, 01 Mar 2010 18:00:00 GMT

Objectives:

Release Date: 1-Mar-10 1:00 PM
Expiration Date: 30-May-10 1:00 PM

AADOM 2011 CONFERENCE

noemail@dentalmanagers.com — Mon, 15 Feb 2010 12:00:00 GMT

Objectives:

We are excited to return to Las Vegas for the 6th Annual Dental Managers Conference this October. We are selecting dates for 2011. Here are the top 6 based on your feedback. Please choose one so we can start planning. We listen to you!!

Hope to see you in Las Vegas for the AADOM 2010 CONFERENCE.

Deadline for Survey is Feb. 23, 2010.

Release Date: 15-Feb-10 7:00 AM
Expiration Date: 23-Feb-10 7:00 AM

2009 Conference Exhibitor Survey

noemail@dentalmanagers.com — Mon, 30 Nov 2009 17:00:00 GMT

Objectives:

Release Date: 30-Nov-09 12:00 PM
Expiration Date: 15-Feb-10 12:00 PM

2009 Conference Attendee Survey

noemail@dentalmanagers.com — Fri, 13 Nov 2009 18:00:00 GMT

Objectives:

Release Date: 13-Nov-09 1:00 PM
Expiration Date: 11-Feb-10 1:00 PM

AADOM Gift Store

noemail@dentalmanagers.com — Sat, 31 Oct 2009 16:00:00 GMT

Objectives:

FREE AADOM business cards!! AADOM would like to offer ALL of our members 100 Free business cards with the AADOM logo and your name and contact information stating you are a "Member of the American Association of Dental Office Managers". Let your pride in membership show! These are a gift to you.

Many AADOM members have expressed interest in buying other "AADOM" logo products to show their pride in membership. All products would be offered at great prices.

Please help us assess what products you would be interested in purchasing. Be honest! We will bring your favorites to our new AADOM Product Line.

Thank you,

Heather Colicchio

AADOM President

Release Date: 31-Oct-09 12:00 PM
Expiration Date: 21-Jan-10 12:00 PM

Please rank the following products using this criteria:

I would be interested in purchasing the following product from AADOM, with the AADOM logo on it:

1 - Not at all interested

2 - A little interest

3- Maybe

4- Would likely buy this

5-Would DEFINITELY buy this

AADOM Gift Store

noemail@dentalmanagers.com — Wed, 21 Oct 2009 16:00:00 GMT

Objectives:

Release Date: 21-Oct-09 12:00 PM
Expiration Date: 21-Jan-10 12:00 PM

AADOM GIFT STORE

FREE AADOM business cards!!

AADOM would like to offer ALL of our members 100 Free business cards with the AADOM logo and your name and contact information stating you are a "Member of the American Association of Dental Office Managers". Let your pride in membership show! These are a gift to you.

Many AADOM members have expressed interest in buying other "AADOM" logo products to show their pride in membership. All products would be offered at great prices.

Please help us assess what products you would be interested in purchasing. Be honest! We will bring your favorites to our new AADOM Product Line.

Thank you,

Heather Colicchio

AADOM President

Please rank the following products using this criteria:

I would be interested in purchasing the following product from AADOM, with the AADOM logo on it:

1 - Not at all interested

2 - A little interest

3- Maybe

4- Would likely buy this

5-Would DEFINITELY buy this

Real Time Claims

noemail@dentalmanagers.com — Mon, 24 Aug 2009 17:00:00 GMT

Objectives:

Release Date: 24-Aug-09 1:00 PM
Expiration Date: 22-Jun-10 1:00 PM

Fri, 03 Sep 2010 21:44:56 GMT

Lorie Streeter of AADOM an Kirk Sweigard of CareCredit, AADOM Founding Sponsor

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Fri, 03 Sep 2010 21:44:56 GMT

Lorie & Jason Laurie of Lighthouse Management, Ruby Sponsor of AADOM

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Fri, 03 Sep 2010 21:44:56 GMT

Lorie & the Dental Exchange Team

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Fri, 03 Sep 2010 21:44:56 GMT

Fred Joyal, CEO of 1-800-DENTIST and Lorie Streeter.

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Fri, 03 Sep 2010 21:44:56 GMT