AADOM - American Association of Dental Office Managers RSS Feed

Meet & Greet at Yankee Dental Congress

noemail@dentalmanagers.com — Tue, 08 Dec 2009 18:56:22 GMT

American Association of Dental Office Managers

"Work Smarter, by Association"

www.dentalmanagers.com

8-Dec-09 1:56 PM

New HIPAA Rules

noemail@dentalmanagers.com — Mon, 31 Aug 2009 00:00:00 GMT

Dentists Should Know About New HIPAA Rules

In February, the Health Information Technology for Economic and Clinical Health Act (HITECH) was passed as under the American Recovery and Reinvestment Act of 2009 (ARRA). The purpose of the act was to create a nationwide information technology infrastructure that would allow controlled electronic dissemination of health information (EMR).

HITECH rules, which are currently being promulgated by HHS, will place more responsibilities on covered business entities and their business associates. On August 18, a new regulation will go into effect which requires covered entities and their business associates to provide notice of breaches or unauthorized disclosures of protected health information (PHI) within 60 days. Covered entities would be required to provide notification to the breached individuals, HHS and in cases where 500 or more people are affected, to the media outlets. HHS has created a “safe harbor” if specific methodologies and technologies are used to secure information.

All covered entities should, at this time, review their safeguards, training and documentation in order to guarantee the entities’ compliance with all of these rapidly changing regulations.

By February 2010, HHS will release a number of specific modifications to HIPAA with regards to electronic transmission of PHI. These will involve additional disclosure accountability, extensions of the HIPAA rule for business associates, tighter PHI controls and a number of additional modifications.

It is incumbent on all providers to closely monitor these regulations as they come in to effect.

Dr. Donald Cohen is a licensed practicing dentist in New York State for over thirty years with over 20 years of teaching experience at Columbia University SDOS and over 20 years as an Attending Dentist at Columbia Presbyterian Hospital in New York City. He is past president of the New York State Society of Dentistry For Children and is currently Director of Compliance for Health Compliance Team Inc., a national compliance company delivering total on-site compliance solutions to dental offices and numerous seminars. Additionally, he is a Consultant to Henry Schein Inc. in practice transitions and compliance.

This article re-printed from DentalBlogs.com

30-Aug-09 8:00 PM

AADOM Conference: Exhibitor Kit

noemail@dentalmanagers.com — Tue, 30 Jun 2009 14:49:51 GMT

Tendenci Newsletter

Attn: AADOM Conference Exhibitor

First let me thank you for being a part of the 5th Annual Dental Managers Conference, presented by AADOM. Your support of our members is so important to us.

All of the information you will need will be provided online this year. Please click this link to access the AADOM Exhibitor Kit.

Bookmark this page for your reference. The online Exhibitor Kit should provide all of the information you need. It will be updated periodically with new information. We will send you notice of any updates.

You will be provided with an on-site Exhibitor Liaison at the conference. In the meantime, if you have any questions about AADOM or the upcoming conference please feel free to email me directly, or any of the specific contacts listed in the Exhibitor Kit.

Click the links below for more information about:

AADOM

Annual Dental Managers Conference

See you in Las Vegas!

Heather Colicchio

AADOM President

heather@dentalmanagers.com

PATTERSON DENTAL: CONFERENCE DIAMOND SPONSOR

www.dentalmanagers.com

30-Jun-09 10:49 AM

Exhibitor Space is Closing

noemail@dentalmanagers.com — Wed, 24 Jun 2009 17:44:41 GMT

Tendenci Newsletter

There are currently only FIVE Exhibitor Spaces left for the

5th Annual Dental Managers Conference

This conference is the premier educational and networking event in the country for dental office managers and practice administrators, all of whom make direct purchasing decisions or recommendations in their dental practices.

We limit the number of exhibitors in order to MAXIMIZE your interaction time with our members.

If you are interested in exhibiting at this conference, you can get more information or register online at AADOM Annual Conference

If you have any questions, please contact Lorie Streeter, AADOM Director of Member Services at lorie@dentalmanagers.com or 507-291-0952.

SEE YOU IN LAS VEGAS!!

*If you are unable to attend this year as an exhibitor but want to bring this valuable conference information to your customers, please go to our Conference Marketing Page to access free marketing info.

Proudly presented by

www.dentalmanagers.com

24-Jun-09 1:44 PM

Three Things Every Office Manager Should Know About Dental Insurance

noemail@dentalmanagers.com — Sun, 10 May 2009 00:00:00 GMT

1 “Self-Funded Groups”

Early in my career, I remember hearing dental consultants preach about delay tactics used by insurance companies to keep money drawing interest in the bank for as long as possible. Perhaps you’ve heard that sermon. This seemed reasonable to me and I took it as gospel until I truly saw the light.

My first revelation was when I learned that most large corporations offering dental benefits to their employees are “self-funded.” What does that mean? Here’s an example. Widget World is a large employer with self-funded benefits and pays an insurance company a fee to administer its dental benefits plan. In other words, when the insurance company pays a claim for an employee of Widget World, the insurance company is spending Widget World’s money. In such an arrangement, Widget World assumes all financial risk associated with claims and, in exchange for processing the claims, verifying eligibility, etc., the insurance company is compensated a flat rate regardless of the claim payment amount.

If the insurance company is paid the same regardless of the claim payment amount, how could it make more money by delaying payment? It can’t. Understanding this relationship now, I see that the way I once communicated with patients regarding their insurance was influenced by outdated and incorrect information.

At Delta Dental of Arkansas, self-funded groups represent approximately 80 percent of our total business. Attracting and keeping this segment of business is a high priority. (The remaining 20 percent of our business is fully insured and receives exactly the same focus on speed and accuracy of claim payment.) Consequently, the best dental insurance companies are actually more focused on paying claims quickly and efficiently and on performing exceptional customer service than on premiums.

2 “Timely Payment & Customer Service”

When I arrived at Delta Dental, I was amazed to see the lengths to which the company goes to pay claims as accurately and quickly as possible. This went against everything I had been told about dental insurance companies. Granted, I’m talking about the company for whom I work, but hear me out.

When insurance companies bid on a large employer’s business they are often required to complete what is called a “Request for Proposal” (RFP). The employer will typically provide a document to the bidding insurance carriers asking questions about the carrier’s protocols and performance. Specifically, they want to know how long it takes to process a claim and what the accuracy rate is. In addition to claims processing, they want to know how long it takes to answer phone calls and how quickly they can resolve problems.

If an insurance company does not have a record of processing claims accurately and quickly, large employers will not even look their way. Today, many large employers even require performance guarantees with financial penalties to ensure that claims are paid in a timely manner and that phone calls are handled promptly. In such cases, delayed payment of claims results in financial penalties from the group and reduces any profit an insurance company stands to gain for the processing of claims.

3 “Benefit Levels & Maximums”

“The annual maximum was $1,000 when I graduated dental school ten years ago and it has not increased since.” Chances are you’ve heard something like that before.

When it comes to offering an annual maximum, from the insurance carrier’s perspective, the sky is the limit. The only question is how much sky is an employer willing to pay for.

Many self-funded groups hire consultants that specialize in insurance plan design to help establish the benefits for their group, including the benefit levels, limitations and annual maximum.

The insurance company will gladly set the annual maximum as high as the employer wants and make the benefits as rich as the employer would like; however, the increase in benefits also increases the cost in premiums to their employees. One of the most effective ways to keep dental insurance premiums affordable for employees is to control the maximum amount of money paid in claims per subscriber. For this reason, the majority of groups elect to stay in the $1,000 annual maximum range.

Keep in mind, dental insurance was never designed to be as comprehensive as medical insurance due to cost. Still, dental plans have many advantages over medical plans – lower deductibles, more preventive services paid at 100 percent and cost sharing for more expensive services to help keep the coverage affordable.

Unfortunately, when my career began, I did not have access to a resource as valuable as the American Association of Dental Office Managers. Learning by trial and error, I fought the system and tried to out-smart it only to learn that I did not completely understand the system to begin with.

Only when I decided to communicate with key people at insurance companies did the system start to make sense to me. I look forward to helping the insurance system make more sense to you. Hopefully, you can learn from my early mistakes and misperceptions, avoid making them yourself and help lead your office through many profitable years to come.

9-May-09 8:00 PM

Economy or Perception of Doctors

noemail@dentalmanagers.com — Wed, 15 Apr 2009 11:00:00 GMT

Dr. Johnston started off the first staff meeting of the year with true concern regarding the economy. He mentioned to the staff that this next year was going to be difficult and frankly looked uncertain. He was interrupted by his Team Leader "Jackie Wheeler" who said, "What documents do we have that shows us concern and that we are uncertain about this next year?" He replied, " Haven't you seen the News, the Newspapers, and all the people who are loosing their jobs?" The Team leader said, "I have seen our reports", "I have seen our News, Our Marketing, and 95 New Patients in the last month". She explained to the Doctor and the Staff that we all must believe in what we are doing. Attitude and believing in the patient needs will result in the Dentistry that will change how the patients feel about not only the Economy but, how they are able to survive in the Job Market.

All patients at Cedar Ridge Dental are recieving Comprehensive Dentistry and making a positive difference in the way they feel about their teeth and smile. Happiness is contagious and patient referrals are 50% of the New Patients in the practice. Right now more than ever, patients want to be around POSITIVE not Negative Environments. A patient in the practice was going to be laid off - a month later he was told by his company, "Due to his attitude and smile" they had decided to keep him employed and even advanced him to a managment position. He sent a letter to Cedar Ridge and thanked the Doctor and staff for helping him keep his job. In his letter he shared that feeling good about yourself and having the confidence, self esteem, and happiness has changed his life.

I hope this article is contagious and your practice makes a positive difference in patients life.

15-Apr-09 7:00 AM

Why is Dr.Lewis So Successful?

Mon, 06 Apr 2009 17:00:00 GMT

By Nancy Caudill

Dr. Tim Lewis—Case Study #452

As a practice management consultant, there is nothing more gratifying than to have a doctor and team reach their goals! The purpose of this article is to help other practices look at their success or their struggle by making a comparison to Dr. Lewis’s practice goals. Keep in mind that this is not about reaching a specific production dollar amount compared to other practices. Each practice has its own unique production/collection goal.

How To Determine Your Monetary Goal:
Establishing a monetary goal is the most important standard that you should set. How do you and your team know how well you are doing if you don’t have a goal to reach every day? It would be like playing a basketball game and not keeping score. There is nothing to celebrate at the end of the game. Dr. Lewis learned to set these goals and put in place a course to achieve the goals.

First, review your employee gross wages for the past 12 months and your net collections. Gross Wages / Net Collections = Gross Wage Overhead. Salary standard in the industry is 19–22% of net collections for a general practice. In most cases, you can now establish what your collection goal needs to be for the next 12 months, assuming that no drastic changes are planned for staffing, new facility, etc. (Remember that practice management overhead is not the same as what your accountant calculates.)

Let’s say that your Gross Wage Overhead for your team is at 24% and you want it to be 20%. First, determine what your production adjustments were for last year. These are adjustments that reduced your patient fees such as employee discounts, insurance adjustments, senior citizens courtesies, etc. If your adjustments were 20%, you will need to divide your collection goal by the inversion of 20%, or 80%.

Monthly wages / 20% = Monthly Collection Goal
Collection Goal / Inverted % of production adjustments = Gross Production Goal

Because your Schedule and Hygiene Coordinator schedule to a production goal and not a collection goal, this step must be performed to correctly calculate your daily goal.

Next:
Determine what your hygiene goal should be based on one of two factors:

Daily salary x 3 = Daily Net Production
Production should be 1/3 of total practice production

Keep in mind that the more they produce the less the doctor needs to produce!

Last:
Monthly Gross Production Goal – Monthly Hygiene Goal (daily ?? x number of days worked) = Doctor Monthly Goal. Divide the Doctor Monthly Goal by the number of days worked = Doctor Daily Goal.

This math can be done on a yearly scale if you prefer not to re-calculate the goals every month. I would recommend that you calculate it yearly to save time and avoid changing the daily goal each month.

What Dr. Lewis Learned:
Once the goals are in place, it is a matter of establishing system goals in order to achieve the production and collection goals. Here are some examples:

How to market internally to your existing patients to increase the number of new patients
How to properly evaluate the team for efficiency by incorporating Job Descriptions and having the right team member for the assignment
How to conduct a “New Patient Exam” to build rapport with the new patient
How to diagnose necessary treatment and educate patients about their treatment at a level appropriate to patients’ education levels so they actually understand what is said
How to educate patients about their periodontal condition to improve case acceptance
The importance of spending “quality” chair time with the new patient to increase trust and rapport = higher case acceptance
When a patient is presented to the Schedule Coordinator, all the clinical questions have been answered to their satisfaction. The Schedule Coordinator’s primary task is to schedule the doctor to the daily goal, not to answer clinical questions that should have been answered in the treatment room. Probing questions must be asked by the doctor and clinical staff to overcome any objections that might crop up at the front desk.
The importance of Patient Retention in hygiene and increasing the number of active patients in order to grow the practice. The Hygiene Department is a profit center, not a liability.
The importance of celebration every day that daily goals are met. Team members want to be recognized for their accomplishments.

How Does This Apply To You?

Doctor, as the captain of your ship, it is important to know where you are sailing and how you are going to get there. Setting daily, monthly and yearly goals are critical to mapping a successful course. You must have a trained crew that understands what they need to do every day. Recognition for a job well done is invaluable to the morale of the office and encourages teamwork for meeting common goals.

Reprinted from www.mckenziemgmt.com

6-Apr-09 1:00 PM

Stuck in the Stone Age of Paper Charts?

Mon, 06 Apr 2009 17:00:00 GMT

by Belle DuCharme CDPMA

Still struggling up the paper chart mountain? You might as well write it on stone because that is as “with the times” as you are. Recently, I read an article in a local newspaper that “fluffy” toilet paper is not made from recycled product but from living trees because living trees produce a softer touch. To save trees, I will live with regular tissue. What is going to make you quit the paper and go chartless in your practice? As senior trainer for McKenzie Management’s Advanced Training Courses, it is apparent to me from the feedback of business teams that they are being held back on this technological advance by their employers. Hungry to use more than the typical 20–30% of their software program, they ask me, “How can I get my employer to go chartless and start using the clinical chart, treatment phasing and the periodontal module in the computer?” If saving a tree is not sufficient motivation, how about saving money?

Doing double entry becomes troublesome when time management is a barrier to better productivity. In many practices, doctors don’t seem to mind that the business team has to keep records on paper and digitally for accuracy. These same practices often employ extra staff to pull charts and then file them back at the end of the day, along with letters, radiographs, etc. Paper is becoming more and more expensive—as is the square footage to store all those charts. There is a lot of waste in this system. What are people waiting for? The doctor is afraid of losing all of the information should the computer go down. Or, When the computers are down we cannot get into the files, but if we have the paper charts, we‘re saved, say the trainees.

How many offices have emergency generators for electrical blackouts? If the fear is a computer crash on a daily or weekly basis, you need to get a computer support person in there who can troubleshoot your network or wiring issues. It is always wise to have someone with these talents as a member of your team or at least have a relationship with a company that has agreed to respond to your call promptly. But most offices say that they rarely have such problems (or they are short-lived at most) and that this is a small annoyance when you consider the efficiency of managing data electronically. Replacing paper with digital is not a trend that is going to end. Eliminating the need for a paper chart is something that is achievable now. We will still have to deal with paper but it will be a molehill and not a mountain.

What is the best plan to achieve this change without upsetting the flow of the office? Look at every piece of paper and form used to create the paper chart and then match it to its digital counterpart in the software program. Most offices have the appointment scheduler and the ledger posting under control and thus have eliminated the large paper appointment book and the pegboard system of tracking charges and payments. This is the first step. Keep up with software updates to keep your system support ongoing. If you have an old computer system, you will most likely need to upgrade to a system with full operating modules that handle insurance estimating, e-claims, tracking, and treatment planning and maintain a recall system and patient retention information. Your system must be compatible with the digital program that you intend to install. You must have security for the transfer of patient data and a fail-proof back-up system that is off site for best protection.

In the clinical operatories, computers and monitors are necessary for the clinical team to enter treatment plans and to record clinical notes. Hygienists must have a computer and monitor in order to record periodontal charting and recommended treatment notes. Having a system that allows for full integration of digital x-rays and intraoral photos is necessary to make accurate diagnosis and impressive treatment presentations.

Changing old habits is the biggest challenge, but realize that there is a learning curve to anything new. Keep focused on the benefits that going chartless will bring. Some of these benefits are

reducing payroll and paper supplies overhead
never losing or misfiling a chart again, and accessing it at anytime, anywhere in the office or via remote access
better communication, and no more worries about misspelled words, poor grammar and illegible handwriting
a more sterile environment—paper charts collect bacteria and cross-contaminate staff and patients
space savings—you no longer have to pay to store charts or to shred them many years later
better retention of records with scanners to keep everything organized in one central location
faster filing of claims without the hassle of copying, stapling, envelopes and postage
better treatment presentations for patients and education for staff with digital x-rays and photos that can be enhanced for increased visibility and understanding

So get out of the Stone Age of paper charts and get into the cleaner, more efficient digital solution. For help implementing new systems, contact McKenzie Management today.

Reprinted from www.mckenziemgmt.com

6-Apr-09 1:00 PM

Tackling The Not-So-Tough Questions That Keep Patients From Treatment

noemail@dentalmanagers.com — Mon, 06 Apr 2009 13:00:00 GMT

by Sally McKenzie CEO

With so many demands on busy dental teams to stay on schedule by getting patients into the chair, through their appointments and on their way, it’s easy to understand why doctors and staff may be somewhat reluctant to spend any more time than they feel is absolutely necessary on seemingly non-pressing issues, particularly patient communications.

After all, most dental teams believe they are thorough and that they tell patients everything they need to know. If patients ask questions, the staff answers them without hesitation. Unfortunately, during a typical busy day, employees don’t communicate as well as they like to think they do. Worse yet, they don’t even realize there is a problem, which can cost practices dearly in patient retention.

The fact is that patients want more information than they are usually given. They also want information that they are reluctant to ask for. And here’s the tricky part: It’s up to you to make sure that patients get the information you probably don’t even know they want.

The good news is that your efforts will make a huge difference in patient opinion of the doctor and the practice. Patients who have their questions answered are far more satisfied with their care and the dental staff than those who don’t. In actuality, addressing this often overlooked patient need is much easier than teams realize.

Step back and assess if you and your team are more focused on the procedure than you are on the patient. Are you genuinely interested in ensuring that patients have a complete understanding of things, or would you really rather just get down to business and expect them to trust your good judgment? Be honest. Are you of the mind that if patients have concerns or questions they would surely raise them?

Understandably, many dentists are firmly convinced that if patients have any concerns or questions they wouldn’t hesitate to speak up. Think again, Doctor. Oftentimes patients have questions or want more information but they either feel foolish raising the issue or they don’t want to bother you, the busy doctor. They are not sure how to ask the question exactly or how to raise the issue, but something is gnawing at them.

Consider long-time patient Jim. He needs a crown and has agreed with your treatment recommendation the last couple of times he’s been in the practice. But he just doesn’t seem to be getting around to actually scheduling the visit. It’s highly likely that he has some unanswered questions and concerns that are gnawing at him and, for whatever reason, he’s not comfortable bringing them up, at least not without some prompting.

It may not be necessary at every visit, but make sure your patients know that you are always open to their questions. You want to know if they have even the slightest concerns. It starts with your asking them a few simple questions: “How do you feel about this?” “How does this fit into your plans for your overall health?” “Do you have any more questions or concerns that you’d like to discuss?”

Maybe Jim is anxious about the procedure because of a negative experience years ago. Perhaps he’s concerned about what it’s going to cost. His wife’s company has been laying off employees the last few months, maybe, and Jim’s trying to watch the family budget. Or maybe he’s simply the kind of person whose attitude is that he’s not going to address the problem until he absolutely has to.

Whatever the reason, Jim’s not moving forward with necessary treatment. He’s playing Russian Roulette with his oral health and, as healthcare providers, you and your team need a clear understanding of why. If you know the answer to that, there’s a strong possibility you can address it and help Jim to move forward on treatment.

Reprinted from www.mckenziemgmt.com

6-Apr-09 9:00 AM

The Missing Piece

noemail@dentalmanagers.com — Wed, 28 Jun 2006 17:00:00 GMT

The Missing Piece
Transforming "Need" Dentistry to "Want" Dentistry

1.	"Want" dentistry is purchased with emotions.
2.	Don't minimize the patient's condition.
3.	Don't overemphasize the treatment. Emphasize the disease. Spend 80% of your time discussing the patient's condition/disease and 20% of your time discussing treatment, e.g., "Has this cracked tooth started hurting you yet?"
4.	Stop owning the patient's disease. Stop apologizing to the patient for their disease. Don't hesitate to emphasize the disease — this encourages the patient to take more ownership in their health so they will want to do whatever is possible to get well.

Beliefs you must have:

•	People love to buy
•	Everyone wants to be healthy
•	Insurance will not buy total health
•	Everyone wants to look good/have a great smile
•	Insurance will not buy a more attractive smile
•	We, as a profession, are not repairmen; we are artists, scientists, designers and architects
•	We can consistently design a health and wellness plan for our patients

Hint: Ask more questions and be willing to listen. Questions are the answer.

Sandy and Alan Richardson of Fortune Management have extensive business management backgrounds and have been coaching dental teams for ten years. They provide practice management services to P.A.C.~live at the University of the Pacific in San Francisco, California. P.A.C.~live is the leading aesthetic, hands-on advanced program in the United States. Sandy and Alan can be reached at 888.495.3623 or Salan2@aol.com.

28-Jun-06 1:00 PM

Dental Front Desk

Mon, 08 Feb 2010 05:00:00 GMT

Title: Dental Front Desk Description: Are you an experienced (previous dental experience required) superstar with excellent people skills? Our progressive state-of-the-art, esthetic practice is looking for you! You must be highly motivated, VERY organized and professional in attitude and appearance. If you are looking for an environment that values you, your excellent communiction skills, has team involvement, fast paced and stability our office is the place for you! You may contact us at 919-882-8927. Please leave a voice message telling us about yourself, your previous experience and why you feel you are qualified to work for us. Once you have completed your message please email us your resume. Thank you for your interest in becoming a part of outstanding team. If you would like to learn more about our practice, please visit our website at www.carydental.com Required Experience: Education Required: Planned Duration of Employment: Full Time Salary($): $18.00 per hour - $20.00 per...

Dental Front Desk Professional

Mon, 08 Feb 2010 05:00:00 GMT

Title: Dental Front Desk Professional Description: Do you have excellent communication skills over the telephone and in person? Are you enthusiastic, caring and dependable? Do you have experience with scheduling appointments, recare systems, checking patients in and out, fee collection, patient confirmation and insurance? Do you possess computer skills and knowledge of dental software programs (Softdent preferred)? Do you take pride in your work, have the ability to identify solutions for problems and exhibit a positive attitude and sense of humor? Are you self-motivated, organized and detail oriented? Would you like to work in an environment that encourages staff appreciation, continuing education and creativity? We are a predominantly non-PPO practice and are proud to be voted among the Best Dentists in Washington for 12 years in a row. Our office reflects a modern and attractive environment that promotes the comfort of our staff and our patients. We offer great co-workers,...

Office Manager

Fri, 05 Feb 2010 05:00:00 GMT

Title: Office Manager Description: Towncare Dental is a group practice management company with 43 dental practices in the state of Florida and 475 employees including 82 dentists and growing. Our home office provides Human Resources, Accounting, Call Center and Information Technology services to our dental offices. Our Dental Office Managers are responsible for the management of the entire dental office operations in small to large facilities. Managers are the primary liaison between dental staff and corporate operations. They are responsible for training, mentoring, and coaching their staff to perform at their highest level. Office managers strive to maintain a customer service oriented and productive working environment. They are responsible for all aspects of our dental practice management system and work to maximize its capabilities and potential of the entire dental team. Required Experience: Our Office Managers must have the ability to effectively deal with patients,...

Dental Practice Management

Sun, 07 Feb 2010 17:00:00 GMT

Desired Position Title: Dental Practice Management Experience: OBJECTIVE Seeking Dental Front Office Position WORK HISTORY Jan 2005 to present Dental Office Manager Heritage Dental Montgomeryville, PA Customer Service, Oversee Office Operations, Manage Productive Schedule, Greet Patients, Check-Out, Financial Arrangements, Verify Ins Benefits, Insurance Billing, Account Billing, Confirmations, Recalls, RX writer, Smartdoc, Seat Patients (as needed), Turn Rooms (as needed), Take films (as needed), Daily Reports, Payroll. Mar 2004 to Jan 2005 Patient Coordinator Advanced Dental Esthetics Colmar, PA Manage Schedule, Coordinate Sedation Patients appointments and arrangements for Dr. Kevin Mosmen, Customer Service, Financial Arrangements, Claim Submissions, Pt check-in/ check-out. Nov 1999 to Feb 2004 Dental Receptionist Jay Dubin, DMD North Wales, PA Greet Patients in a courteous and...

AADOM UPCOMING EVENTS

Mon, 08 Feb 2010 14:09:24 GMT

JANUARY 2010 Successful Medical Insurance Coding for Implants Webinar presented by ADIA January 19, 7 PM (EST) Click here for registration Overhead Control Webinar presented by Christine Taxin Fee: $99 January 21, 7pm- 8pm click here to register Dream It Into Reality presented by Enviromed Design Group For 2 Fridays Only January 22 & 29, 2010 10:00am EST, 9:00am CST, 8:00am MST, 7:00 PST Click here for more information The 13 Biggest Dental Hygiene Mistakes and How to Avoid Them presented by Rachel Wall, RDH and Dr. Woody Oakes Fee: FREE January 28 at 8 PM (EST) Click Here to Register AADOM Meet & Greet Meet AADOM President, Heather Colicchio Yankee Dental Congress, presented by Patterson Dental January 29, 2010 click here for invitation FEBRUARY 2010 Introduction to Sleep Apnea Presented by Links2Success February 3, 7pm-8pm Fee: $99 Click here for webinar registration Making the Most of Your...

OPTIONS Inventory Management

Mon, 08 Feb 2010 13:59:56 GMT

This message powered by Smile Reminder Fee Webinars for Everyone. OPTIONS Inventory Management Dental Health Products, Inc Presented by Maureen Wouters February 18, 2010, 11AMJoin Meeting Now: https://www1.gotomeeting.com/join/550044737 Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone. Dial 646-558-2102 Access Code: 550-044-737 Audio PIN: Shown after joining the meeting Meeting ID: 550-044-737 GoToMeeting® Online Meetings Made Easy™ This message was send to you using the Smile Reminder dental messaging service which allows practices to communicate easily and effectively for anything from confirmations to newsletters to surveys. For more information on Smile Reminder contact them at 866-605-6867 or go to www.smilereminder.com

2010 COURSE DESCRIPTIONS

Fri, 05 Feb 2010 18:25:22 GMT

BEST PRACTICES Workshop Tips For Going Green in the Dental Office Conflict, Gossip & Tension Resolutions for the Dental Office Manager The Practice Promise: How to Create Your Brand All Stressed Up and No Place to Go How To Start A Local Study Club Writers Workshop for Dental Office Managers & Dental Consultants Item Writing Workshop for AADOM Fellowship Course Catalog Practice Management Expert Panel The Importance of an Office Manager to their Practice Katherine Eitel Thursday, October 21, 2010 PRE-CONFERENCE SESSION 1 pm - 4 pm 3 additional CE credits Recommended for: New and Experienced Dental Team Leaders, Office Managers BEST PRACTICES WORKSHOP The Ultimate Roundtable Experience This is a MUST-ATTEND for all who want to be able to not only learn at the conference but then go back and impart your new-found knowledge with your team and implement what you've learned effectively in your practice. Join this interactive...

2010 SPEAKERS

Fri, 05 Feb 2010 18:21:13 GMT

KATHERINE EITEL Katherine Eitel is the creator of The Lioness Principle , a unique and powerful leadership concept for corporation, dental and healthcare practices, and progressive individuals looking to access their full potential. An inspirational keynote speaker, workshop leader, corporate trainer, and personal performance coach, she specializes in extraordinary leadership and high-level communication skills and is known for her interactive and high-energy connections with audiences and clients. Katherine helps businesses and individuals discard their old, tired scripts and access instinctive greatness to improve personal performance, employee development skills, telephone technique, marketing and sales results, speaking and training skills, and customer service. Winner of the coveted Spotlight-on-Speaking award; contributor to most major industry publications as well as the new book, Powerful Practice. Her Transformational Trainers Workshops and Lion Camp Team Leadership...

Fellowship Requirements

Thu, 04 Feb 2010 20:15:12 GMT

To become a Fellow of the American Association of Dental Office Managers, the following requirements must be met to be be considered for Fellowship status:

Induction

3 years minimum - Dental Office Manager Experience. This requirement will be waived for any applicants with a CDPMA designation.
Letter of recommendation of current of former employer (dental practice)
Member in Good Standing of AADOM
Passing Level of at least 3 ABCP Certificate Exams
Attendance at at least ONE AADOM Annual Conference within the past 3 years
Completion of Fellowship Application Form

Click here for FAADOM Application (not done yet)

Upon approval of Fellowship status, you will be given the Designation of FAADOM, Fellow of the American Association of Dental Office Managers.

Recertification

Every Fellow will need to be approved for re-certification every two years from the time of approval. A total of 24 CE credits will need to be submitted for re-certification.

For a list of AADOM approved CE speakers and events, click here:

(xxxxx)

Click here for a Credit Tracking Form (not done yet)

Fellowship

Thu, 04 Feb 2010 20:13:22 GMT

FINALLY!

AADOM FELLOWSHIP

REQUIREMENTS FOR AADOM FELLOWSHIP:

3 years minimum dental office manager experience or CDPMA designation
Letter of recommendation from current or former employer (dental practice)
Member in good standing of AADOM
Completion of "Accounts Receivable" ABCP Certificate Program
15 AADOM approved CE hours
Completion of Fellowship Application Form - available June 1, 2010

Upon approval of Fellowship status, you will be given the designation of FAADOM, Fellow of the American Association of Dental Office Managers.

ex. Jane OfficeManager, FAADOM

OFFICE MANAGER OF THE YEAR NOMINATION FORM

Thu, 04 Feb 2010 18:33:41 GMT

Do you know someone worthy of this prestigious award?

Click here to download the Nomination Form

Kirk Sweigard (left) CareCredit Senior Business Development Manager, AADOM 2009 Office Manager of the Year Kay Valentine, and Heather Colicchio, AADOM President

Thu, 04 Feb 2010 18:28:38 GMT

Office Manager of The Year Award MEET KAY VALENTINE! Congratulations, Kay- AADOM's 2009 Office Manager of The Year TO READ KAY'S NOMINATION, CLICK HERE This prestigious award is presented each year at the Annual Dental Managers Conference. Kirk Sweigard...

WELCOME TO THE 6th ANNUAL DENTAL MANAGERS CONFERENCE

Thu, 04 Feb 2010 17:31:08 GMT

SET YOURSELF APART October 22-23, 2010 - LAS VEGAS, NV BACK AT THE LAS VEGAS HILTON BY POPULAR DEMAND! The AADOM Annual Conference is the premier educational and networking event in the country for: Dental Office Managers Practice Administrators Patient Coordinators Finance Coordinators Treatment Coordinators Business Managers Dentists What you learn in Vegas, doesn't have to stay in Vegas! This conference approved for 10 CE credits by AADOM. READ CONFERENCE TESTIMONIALS! Learn real strategies & techniques for improving your career and your practice. I would like to personally welcome you to join us at the 6th Annual Dental Managers Conference. We LISTEN to our attendees and we have taken every effort to take all of your feedback from past conferences to make 2010 our BEST year yet! From educational sessions to CE to networking and more, don't miss this opportunity to SET YOURSELF APART. See you in Las Vegas! -Heather Colicchio...

CONFERENCE VIDEOS

Thu, 04 Feb 2010 16:38:15 GMT

2009 Conference Highlights

2010 Conference Promo

2009 Conference Exhibitor Survey

noemail@dentalmanagers.com — Mon, 30 Nov 2009 17:00:00 GMT

Objectives:

Release Date: 30-Nov-09 12:00 PM
Expiration Date: 15-Feb-10 12:00 PM

2009 Conference Attendee Survey

noemail@dentalmanagers.com — Fri, 13 Nov 2009 18:00:00 GMT

Objectives:

Release Date: 13-Nov-09 1:00 PM
Expiration Date: 11-Feb-10 1:00 PM

AADOM Gift Store

noemail@dentalmanagers.com — Sat, 31 Oct 2009 16:00:00 GMT

Objectives:

FREE AADOM business cards!! AADOM would like to offer ALL of our members 100 Free business cards with the AADOM logo and your name and contact information stating you are a "Member of the American Association of Dental Office Managers". Let your pride in membership show! These are a gift to you.

Many AADOM members have expressed interest in buying other "AADOM" logo products to show their pride in membership. All products would be offered at great prices.

Please help us assess what products you would be interested in purchasing. Be honest! We will bring your favorites to our new AADOM Product Line.

Thank you,

Heather Colicchio

AADOM President

Release Date: 31-Oct-09 12:00 PM
Expiration Date: 21-Jan-10 12:00 PM

Please rank the following products using this criteria:

I would be interested in purchasing the following product from AADOM, with the AADOM logo on it:

1 - Not at all interested

2 - A little interest

3- Maybe

4- Would likely buy this

5-Would DEFINITELY buy this

AADOM Gift Store

noemail@dentalmanagers.com — Wed, 21 Oct 2009 16:00:00 GMT

Objectives:

Release Date: 21-Oct-09 12:00 PM
Expiration Date: 21-Jan-10 12:00 PM

AADOM GIFT STORE

FREE AADOM business cards!!

AADOM would like to offer ALL of our members 100 Free business cards with the AADOM logo and your name and contact information stating you are a "Member of the American Association of Dental Office Managers". Let your pride in membership show! These are a gift to you.

Many AADOM members have expressed interest in buying other "AADOM" logo products to show their pride in membership. All products would be offered at great prices.

Please help us assess what products you would be interested in purchasing. Be honest! We will bring your favorites to our new AADOM Product Line.

Thank you,

Heather Colicchio

AADOM President

Please rank the following products using this criteria:

I would be interested in purchasing the following product from AADOM, with the AADOM logo on it:

1 - Not at all interested

2 - A little interest

3- Maybe

4- Would likely buy this

5-Would DEFINITELY buy this

Real Time Claims

noemail@dentalmanagers.com — Mon, 24 Aug 2009 17:00:00 GMT

Objectives:

Release Date: 24-Aug-09 1:00 PM
Expiration Date: 22-Nov-09 1:00 PM

AADOM 2008 Conference

noemail@dentalmanagers.com — Tue, 30 Sep 2008 16:00:00 GMT

Objectives:

Release Date: 30-Sep-08 12:00 PM
Expiration Date: 29-Dec-08 12:00 PM

Topics for Future TeleForums

noemail@dentalmanagers.com — Mon, 21 Jul 2008 14:00:00 GMT

Objectives: Jennifer de St. Georges, world renowned dental lecturer and Practice Management Consultant, would like to do a series of continuing education programs for AADOM members. We would like to let her know what topics are MOST IMPORTANT TO YOU - the office manager.

Below are a list of topics that Ms. de St. Georges has offered as possible topics for future CE events/Study Clubs for our members.

Please take a few moments to rate each one as to how you feel about each topic. STRONGLY AGREE means that this is a topic you feel is very important for a dental office manager to know more about, STRONGLY DISAGREE means that you feel it is not that important at all.

Thank you for your time and we look forward to continuing to bring you quality on-line educational courses to you.

P.S. If you would like to hear Ms. de St. Georges Teleforum that she presented for our members, which gives an overview on each topic, as well as an outline that goes with it, you can access it at:
http://www.dentalmanagers.com/en/cms/?1781

Release Date: 21-Jul-08 10:00 AM
Expiration Date: 19-Oct-08 10:00 AM
Please rate the following as possible topics for future CE events with Jennifer de St. Georges. Ratings go from STRONGLY AGREE (a topic you would like to learn more about) to STRONGLY DISAGREE (a topic that is not important to you).

Topics for Future TeleForums

noemail@dentalmanagers.com — Mon, 21 Jul 2008 14:00:00 GMT

DENTAL DESIGN SURVEY

noemail@dentalmanagers.com — Sat, 14 Jun 2008 18:15:00 GMT

Objectives: The results of the survey below will provide valuable information pertaining to the inclusion of the office manager's strategic vision for a new space. No one understands the ebb and flow of your office's synergy better than you. The results of this survey will be analyzed and conclusions will be made that should help us provide you with clear direction on how you can enhance the overall design process. We will be providing you with education on exactly what you should be focused on in a growing practice.

Release Date: 14-Jun-08 2:15 PM
Expiration Date: 12-Sep-08 2:15 PM
Please read the questions carefully and answer as honestly as possible. If you don't know the answer to a question be sure to mark "I Don't Know". Or pick the "Not Applicable" choice.

Conference Session Registratons

noemail@dentalmanagers.com — Fri, 06 Jun 2008 16:00:00 GMT

Objectives:

Release Date: 6-Jun-08 12:00 PM
Expiration Date: 4-Sep-08 12:00 PM
Please complete the following survey indicating the preference of which sessions you wish to attend at the AADOM Conference. Completing this survey will guarantee you seat at each of your desired sessions. For course descriptions and speaker information, visit our Annual Conference page at:

Michelle & Dennis from Guardian

Tue, 09 Feb 2010 08:38:19 GMT

Heather Colicchio & Kevin Henry

Tue, 09 Feb 2010 08:38:19 GMT

Yankee Dental Congress 2010

Tue, 09 Feb 2010 08:38:19 GMT

Heather Colicchio & Dr. Traci Portnoff

Tue, 09 Feb 2010 08:38:19 GMT

Kim McQueen & Dr. Larry Emmott

Tue, 09 Feb 2010 08:38:19 GMT

Learning Time!

Tue, 09 Feb 2010 08:38:19 GMT

YankeeDental

Tue, 09 Feb 2010 08:38:19 GMT

Kim McQueen

Tue, 09 Feb 2010 08:38:19 GMT

Kim McQueen's Workshop

Tue, 09 Feb 2010 08:38:19 GMT

YankeeDental

Tue, 09 Feb 2010 08:38:19 GMT

Lorem ipsum

2006-05-01T17:09:54Z

Instructor: Fraley

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