“I work with
doctors and dentists nationwide to improve their practices. I firmly believe in
the value of written Standard Operating Procedures (SOPs) in communicating
performance expectations and creating task-level accountability structures
within work teams. From the preparation, customization and implementation of
office SOPs, to the generation, review and fine-tuning of personnel policy
manuals, I have helped practice owners solve their most difficult problems with
a blend of on-site consulting, staff training, coaching and off-site support.”
Robyn Adkins has
been consulting with dentists and doctors since 1997 with Freeman &
Associates. She specializes in Standard Operating Procedures (SOPs) and labor
law compliance.
Robyn has written
two SOPs manuals (Standard operating
Procedures for All Doctors with Leila Chambers—now in its 3rd edition—and
SOPs for Obstetricians/Gynecologists),
and was a contributing author to the 4th and 5th editions
of Marsha Freeman’s SOPs for All Dentists
as well as the 3rd edition of SOPs
for All Pediatric Dentists.
She holds aProfessional in Human Resources (PHR) certificate
per the Society of Human Resource Management, is a Certified Mediator, and
belongs to the Academy
of Dental Management Consultants.
She teaches
Medical Insurance and Coding (for the Medical Assisting Program) at AlanHancockCollege in Santa Maria, California,
and lectures within the college’s Registered Dental Assisting program.
Currently the
principal of Robyn Adkins Consulting, she also owns SOPs Press, a publishing
company devoted to providing editable and user-friendly SOPs manuals for
medical and dental offices.
She is dedicated
to improving the lives of children and adults with disabilities, and currently
serves as president on the Tri-Counties Association for the Developmentally Disabled (TCADD) Board
of Directors
