Webinars
February 15, 2012 - Considerations for Using Text Messaging & Emails in Your Practice
Speaker: Tina Strickler
Chasing patients to get them to confirm or schedule is one of the most time-consuming (and unproductive) tasks in the office. Attendees will learn tricks for collecting cell phone numbers & emails from patients and for using them to get a response! The webinar will also review optimal timing for sending emails and texts so that these tools enhance the patient experience rather than be an annoyance. This webinar will be best for office managers who: - Are hesitant to incorporate this technology - Want to improve results or save time with current email/text process - Want to spend less time chasing patients for recall (postcards or phone)
Learning objectives:
3 ideas for getting patients to share email or cell phones
Learning objectives:
3 ideas for getting patients to share email or cell phones
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How to improve the patient experience for confirmations
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How to get doctor on board - Ideal timing for email and text messaging
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How to choose a service to match the needs of your practice
January 11, 2012 - Exceptional Teamwork and Leadership Skills
Speaker: Amy Kirsch
Team members demonstrating loyalty, who are committed to the practice, and are motivated to achieve results, are part of the team-oriented staff needed in today's practice environment. Exceptional Teamwork and Leadership Skills empowers the Office Manager to lead and motivate her team effectively and gain the support needed to excel in today’s competitive dental environment.
In this webinar, you will learn:
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How to create a high performing team
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The “stages” of teamwork and how it affects patient care and practice success
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How to identify the “Weeds, Daisies and Orchids” in your practice
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How to develop respect and understanding of other’s leadership styles
- How to resolve conflict effectively
December 14, 2011 - Despite Red Flags Exemption, FACTA Still Looms
Presenters: Julia Baker and Karen Johnson are both Certified Identity Theft Risk Management Specialists with US Identity Theft Solutions and specialize in FACTA compliance for the healthcare industry.
Member Fee $69.00/session
Non-Member Fee $99.00/session
Member Fee for both sessions $138.00
Non-Member Fee for both sessions $198.00
Non-Member Fee $99.00/session
Member Fee for both sessions $138.00
Non-Member Fee for both sessions $198.00
Experts in employer mandated federal identity theft laws (FACTA) present what your organization needs to know to be compliant in light of the Red Flags Clarification Act passed in December 2010. All businesses are required to comply with FACTA (Fair and Accurate Credit Transaction Act) regulations and the governing agency, the FTC, will levy substantial penalties on companies losing the PII (Personal Identifiable Information) of employees and customers due to noncompliance to these regulations. A loss of PII of employees and customers may also result in class-action lawsuits and civil litigation.
With 52% of all identity theft happening in the workplace, the government is taking the protection of employee information seriously. The reality is that 20% of all identity theft happens in healthcare with 88% of all identity thefts are being done by employees and 90% involve employee and payroll records.
Congress has given the FTC authority to continue in 2012 their investigation of non compliance with FACTA and federal consumer laws over all organizations that do not fall within the federal banking jurisdiction.
In this session you will receive information on FACTA that will enable you to identify those areas in your business addressed by FACTA. Following this session you will:
- Know what FACTA is and what the federal law states.
- Know why Red Flags Clarification was enacted into law and find out if you are exempt.
- Know what makes FACTA compliance different from HIPAA compliance.
- Know what steps to take to become compliant to reduce your risk to class action lawsuits, civil litigation and state and federal fines.
- Know what penalties your office could face should there be a breach of PII.
December 8, 2011 - Personal Safety & Health OSHA in 2012
Presented by Patricia M. Pine
Member Fee $69.00/session
Non-Member Fee $99.00/session
Member Fee for both sessions $138.00
Non-Member Fee for both sessions $198.00
Non-Member Fee $99.00/session
Member Fee for both sessions $138.00
Non-Member Fee for both sessions $198.00
Healthy strong sterilization protocol keeps patients safe and healthy. Infection control procedures protects both employee’s and the practice’s reputation. OSHA’s review of Bloodborne Pathogen Standard provides up-to-date information to provide employee safety. Execute safety procedures with your OSHA compliance officer.
- Review Bloodborne Pathogen Standard
- Recognize healthy sterilization habit
- Discover “new” guidelines for staff safety
- Identify Laser Safety
November 16, 2011 - Ginny Hegarty Presents…Breakthrough Hiring Solutions
Click Here for instructions to access the recording
Studies show that most dentists or hiring managers make a hiring decision within ten minutes of meeting a candidate and spend the rest of their time gathering information to support that decision. As a result, managers often hire people that interview well, look good on paper and can talk the talk. Those positive initial impressions don’t always prove reliable once it’s time to actually walk the walk.
Your people are your practice’s best competitive advantage and that reality is truer today in the current economic environment than ever before. Realizing just how critical talent acquisition is to your practice success, it’s time to raise the bar on the recruitment process and implement a solid system and process that supports both the practice and team success.
Specific topics discussed:
- 5 Biggest Reasons New Hires Fail
- 6 Essential Steps to Successful Hiring
- How To Attract Winners Right From The Start
- What NOT to Ask During Job Interviews
- Tapping Into the Benefits of Hiring Assessments
- Setting The Stage For Successful Orientation
November 2, 2011 - Revenue Cycle Success: How to Cut Administrative Hassle While Improving Your Production and Accounts Receivable
Speaker: Laura Edwards, Director of Marketing
As Dental Office Managers you are on the front lines when it comes to the productivity and profitability of the practice. During this session, we’ll be discussing ways to improve the success of your practice’s insurance process while reducing the administrative hassle associated with it.
We’ll talk about:
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Workflows and technology solutions that will help your practice stay in front of your accounts receivable.
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Strategies to improve the flow of revenue to your practice.
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Clearinghouse and insurance company relationships: what can we do to encourage a more open exchange of information
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Lastly, we’ll discuss an exciting joint project among us to help move the industry forward in way that will benefit us all – dental practices, insurance companies and most importantly our patients
October 19, 2011 - The Critical Factors of the Business of Dentistry
Speaker: Cathy Jameson, Founder and CEO of Jameson Management
Specific topics discussed: EVALUATE your total productivity and profitability- it’s not how much you make, its how much you keep.
- LEARN key components to your practice building programs
- IDENTIFY the places for improvement within your scheduling systems.
- REFINE your collections and patient financing programs to maximize your revenues.
- DEVELOP your team into a goal-oriented, cohesive, fully supportive group of professionals.
- ORGANIZE your systems efficiently and effectively.
October 5, 2011 - Avoid Insurance and Billing Fraud…Maximize Reimbursement
Speaker: Dr. Paul Bornstein
Sponsor by Renaissance Systems and Services
In this webinar, Dr Bornstein will:
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Identify the trends and changes in today’s contracts
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Provide information you need to file claims correctly
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Expose potential areas of dental fraud
June 21, 2011 - One Hour MBA
Speaker: Jim Philhower, Director of North America Dental Sales Leadership & Development for Henry Schein Dental
Sponsor by Henry Schein Dental
This webinar will explain the Henry Schein Practice Analysis Tool and how it can help you:
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Identify the proper percentile range for your fee schedule
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Analyze productivity in your hygiene department
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Assess periodontal management program
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Measure radiology department to your standard of care
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Review procedure mix and impact on practice income
May 25, 2011 - Become a Revenue Cycle Hero:Key Tools for the Office Managers Toolbox
Speaker: Laura Edwards, Director of Marketing
Sponsored by MDE
Learn strategies to improve the flow of revenue to your practice.
- Prevent performing x-rays or other services that won’t be covered
- Improve treatment plan acceptance by providing patients the financial information they need to say “yes”
- Increase over the counter collections and cut down on patient statements and accounts receivable
- Prevent claim denials that cause rework and payment delays
May 11, 2011 - Tighten Recall and Reduce No-Shows: Four Magic Tricks
Speaker: Fred Joyal
Sponsored by 1-800 DENTIST
Any practice management consultant will tell you that tightening recall is the key to increasing production. And any office manager knows that the dentist blames the front desk for no-shows. Fred Joyal, author of “Everything Is Marketing: the Ultimate Strategy for Dental Practice Growth”, presents four powerful, practice-changing methods to get more patients in and increase case acceptance.
Speaker:Valerie Rentfro
For years, Eaglesoft practice management software has been one the of the leading software packages on the dental market. With an in-depth understanding of the dental market, commitment to software development, a very diverse package of eServices and the best support in the industry, Eaglesoft has been well recognized as a vital tool in managing the dental office.
Red Flag Rules: Don’t Throw In the Towel!
Presented by Teresa Duncan
Presented by Teresa Duncan
Join us for a discussion on how to handle the upcoming Red Flag Rules June deadline. It’s not as daunting as it looks! We’ll review the Rules and what they mean for your office. Practical steps for meeting the requirements will also be provided.
Presented by Kim McQueen
Are you trying to get new patients into your practice? Who isn't?! Learn how to use your most
effective marketing tool - your current patients! Did you know that over 65% of all new patients, (new revenue), that come to a dental practice were referral-driven? If you want new patients but are not sure of the best way to entice your current patients to send referrals to you, this workshop is for you.
Attendees will learn:
effective marketing tool - your current patients! Did you know that over 65% of all new patients, (new revenue), that come to a dental practice were referral-driven? If you want new patients but are not sure of the best way to entice your current patients to send referrals to you, this workshop is for you.
Attendees will learn:
- 4 simple "R's" to starting a referral program
- How to drive new patients to your door using referrals from current patients
- Easy tips to get the most benefit from a patient referral program
- Cost saving ideas to reward referring patients
- Creative ways to entice patients to fill your appointment schedules
- Fun ideas to reward your long term patients, keeping your practice growing
