Learn more about Betsy Cord, FAADOM, the 2018 Practice Administrator of the Year

AADOM’s August Featured Member

President – AADOM’s Portland, OR Chapter
AADOM Member Since 2012
Ryan F. Mueller, DMD, PC
Portland, OR

Q:  What type of practice do you work in?
A:  General Aesthetic and Family Practice

Q: What is your title?
A:  Office Administrator

Q:  How long have you been with this practice?
A: 
 8 years

Q:  What are some of the duties you are responsible for within your practice?
A:   I manage the front office single-handedly, from check-in, scheduling, and insurance filing to human resources, budgeting, payroll, marketing and all of the things in between.

Q:  What is the most rewarding aspect of your career?
A:  I love when my patients are happy to see me. It’s so refreshing to see a familiar face behind the counter at a doctor’s office. I always want to be the warm welcome that patients deserve.

Q:  What do you see as some of the benefits of membership to AADOM?
A: 
The best benefit of AADOM is how great they make me look! AADOM gives me the education that I can’t get anywhere else. I stay updated on all changes in our field, often before they even happen. I’m pretty sure everyone in my office thinks I’m a super hero. Honestly, how could any one person do so much and be so ahead of the game? AADOM makes it possible, it’s my secret weapon!

Q:  What other services would you like to see AADOM provide for dental office managers?
A: 
I would love to have more in-depth training courses for seasoned managers.

Q:  Have you ever attended an AADOM conference?
A:  
Yes

Q:  Can you tell us about your experience?
A: 
My first conference was in 2013, and after that I was hooked! Every year I meet amazing, talented people that I get to learn from and brainstorm with. The intense feeling of empowerment that I get from each conference keeps me going year-round. I would have serious FOMO if I couldn’t go!

Q:  Did you attend AADOM18?
A:  
YES!

Q:  Are you a Fellow or are you pursuing Fellowship?
A:  
Yes, the class of 2014.

Q:  What practice management software do you use?
A:  
Dentrix Ascend

Q:  What company do you order the majority of your dental supplies from?
A:  
Henry Schein

Q:  Do you or your practice support any charitable organizations?
A: 
My office and I both proudly support many charities: Dental Lifeline Network, Rett Syndrome Foundation, local women and children shelters. We also provide donations for local homeless shelters, and mission trips.

Q:  What are some of your hobbies/interests outside of work?
A:  
Currently, my husband and I are remodeling our home. That takes up most of my time! It is hard work, but the feeling of accomplishment when a project is complete makes it all worth it. After the work is done, I love taking walks or hikes in the beautiful northwest, or riding bikes with my family.