Meet the 2018 Practice Administrator of the Year
Learn more about Betsy Cord, FAADOM, the 2018 Practice Administrator of the Year
AADOM’s August Featured Member
President – AADOM’s Portland, OR Chapter
AADOM Member Since 2012
Ryan F. Mueller, DMD, PC
Portland, OR
Q: What type of practice do you work in?
A: General Aesthetic and Family Practice
Q: What is your title?
A: Office Administrator
Q: How long have you been with this practice?
A: 8 years
Q: What are some of the duties you are responsible for within your practice?
A: I manage the front office single-handedly, from check-in, scheduling, and insurance filing to human resources, budgeting, payroll, marketing and all of the things in between.
Q: What is the most rewarding aspect of your career?
A: I love when my patients are happy to see me. It’s so refreshing to see a familiar face behind the counter at a doctor’s office. I always want to be the warm welcome that patients deserve.
Q: What do you see as some of the benefits of membership to AADOM?
A: The best benefit of AADOM is how great they make me look! AADOM gives me the education that I can’t get anywhere else. I stay updated on all changes in our field, often before they even happen. I’m pretty sure everyone in my office thinks I’m a super hero. Honestly, how could any one person do so much and be so ahead of the game? AADOM makes it possible, it’s my secret weapon!
Q: What other services would you like to see AADOM provide for dental office managers?
A: I would love to have more in-depth training courses for seasoned managers.
Q: Have you ever attended an AADOM conference?
A: Yes
Q: Can you tell us about your experience?
A: My first conference was in 2013, and after that I was hooked! Every year I meet amazing, talented people that I get to learn from and brainstorm with. The intense feeling of empowerment that I get from each conference keeps me going year-round. I would have serious FOMO if I couldn’t go!
Q: Did you attend AADOM18?
A: YES!
Q: Are you a Fellow or are you pursuing Fellowship?
A: Yes, the class of 2014.
Q: What practice management software do you use?
A: Dentrix Ascend
Q: What company do you order the majority of your dental supplies from?
A: Henry Schein
Q: Do you or your practice support any charitable organizations?
A: My office and I both proudly support many charities: Dental Lifeline Network, Rett Syndrome Foundation, local women and children shelters. We also provide donations for local homeless shelters, and mission trips.
Q: What are some of your hobbies/interests outside of work?
A: Currently, my husband and I are remodeling our home. That takes up most of my time! It is hard work, but the feeling of accomplishment when a project is complete makes it all worth it. After the work is done, I love taking walks or hikes in the beautiful northwest, or riding bikes with my family.
