AADOM Featured Company Interview – Doctible
AADOM Featured Company is a 30-minute, interview-style presentation sharing the company’s mission, product/service, and best practices for office managers.
Video Description:
Jon Ortega-Flores will share how Doctible’s powerful communication and automation platform is helping dental practices reduce no-shows, fill schedule gaps, automate recalls, and boost patient satisfaction—while saving front office staff valuable time.
Trusted by thousands of practices and built with office managers in mind, Doctible integrates with leading practice management systems to deliver real-time results and a better patient experience.
Eliminate Burnout and Perfect Your Workflow with Doctible
Dental office managers wear a lot of hats—scheduling coordinator, customer service rep, team leader, and problem solver. Even with so many modern advancements, keeping the front desk running smoothly feels harder than ever. Between staffing shortages, rising patient expectations, and an endless to-do list, the margin for error is slim and the propensity for burnout is higher than ever.
The good news?
Practices across the country are turning to integrated technology solutions to take the pressure off their teams and improve patient care. One of the most trusted solutions is Doctible: a digital platform built specifically for dental practices to simplify communication, reduce no-shows, streamline billing, and improve everyday operations.
If you’re looking to save time, reduce stress, and help your team focus on patient care, then Doctible is for you. Here’s how Doctible helps dental offices operate at optimal efficiency every day:
1. Smart Online Scheduling
Answering calls, playing phone tag, and entering data manually takes valuable time away from patient care. Doctible’s online scheduling tool lets patients book or request appointments 24/7, based on your real-time availability.
What it helps with:
- Bookings even after hours
- Fewer scheduling mistakes
- A fuller calendar without added work
It’s a practical way to lighten the load for your front desk staff and make life easier for patients.
2. Automated reminders + EasyFill
Missed appointments don’t just waste time, they hurt your bottom line. Doctible helps reduce no-shows with automated text and voice reminders customized to your schedule. Even better? Patients get traffic updates based on their location so they can plan ahead and arrive on time.
When cancellations happen, Doctible’s EasyFill feature automatically reaches out to patients on your waitlist to fill the gap—no phone calls required.
Practices using EasyFill are filling up to 44% of cancellations automatically, keeping schedules full without lifting a finger.
3. Reputation Management on Autopilot
Online reviews are today’s word-of-mouth, but asking for them consistently isn’t always realistic when your team is juggling a busy front desk.
Doctible automates review requests with personalized messages sent after each appointment. Patients can quickly leave feedback on platforms like Google or Facebook, helping you build trust and attract new patients, without extra work.
It all adds up to more visibility to attract new patients, more trust with current patients, and less hassle for your practice.
4. Website Messenger: Engage Visitors While Interest is High
Your website is often a patient’s first impression. Without real-time engagement, many visitors leave before taking action.
Doctible’s website messenger helps you connect instantly—sharing helpful resources, answering FAQs, and even letting patients book appointments—without needing your front desk to respond live.
More leads. Fewer missed opportunities.
5. Centralized Inbox + Two-Way Texting
Tired of juggling voicemails, sticky notes, emails, and multiple systems in order to respond to patients?
Doctible brings all your messages into one organized inbox, with HIPAA-compliant two-way texting. Whether it’s a quick question, rescheduling, or confirming details, your team can respond faster—without the chaos.
It’s a better experience for your patients and a huge time-saver for your team.
6. Digital Forms That Work with Your Flow
Say goodbye to clipboards. Doctible makes it easy to collect intake forms, surveys, and health updates digitally.
Forms are customizable, mobile-friendly, and automatically synced with your patient records.
It’s faster for patients, simpler for your staff, and much more streamlined thanks to no more piles of paperwork.
7. Simpler Billing, Faster Payments
Payment collection shouldn’t be a daily struggle, which is why Doctible makes it easier with integrated solutions like Text-to-Pay, a centralized Payments Dashboard, and automated reminders.
- Patients get a secure payment link via text
- Your team sees all transactions in one place
- Follow-ups happen automatically—no extra outreach needed
The result? Fewer billing headaches, faster payments, and less time spent chasing down balances.
Built with Dental Teams in Mind
Doctible isn’t just another software—it’s a practical support system for hardworking dental teams.
- One family dental practice in Los Angeles grew 180% in a single year after automating communication with Doctible.
- Another office using EasyFill now fills nearly half of all last-minute cancellations— no extra calls or clicks.
These results are possible because Doctible is designed with your needs in mind. Everything is built to fit the real workflow of dental office managers and staff.
Support Your Team AND Focus on Care
The bottom line? With Doctible, you really can have the best of both worlds!
Running a dental practice is complex, but your tools don’t have to be. Doctible helps reduce manual work, improve communication, and support both your patients and your team.
Whether you’re trying to cut down on phone calls, keep your schedule full, or just get through the day with fewer headaches, Doctible gives you the tools to do more—without hiring more staff or overhauling your systems.
It’s time to stop working harder and start working smarter. Schedule your demo today and see how Doctible can support your practice.
Speaker: Jon Ortega-Flores – Senior Product Manager at Practice Tek
Jon Ortega-Flores leads the development and execution of product strategy and roadmap for Doctible. Since joining the company in 2017, Jon has held diverse roles across Sales, Technical Support, Quality Assurance, and Product, giving him a well-rounded perspective on the customer journey and business operations.
In his current role, Jon collaborates with stakeholders across the organization, from customers and support teams to engineers and executives, to ensure that Doctible delivers meaningful value to dental practices while supporting overall business growth. He is based in San Diego, California.
