AADOM Featured Company Interview – PayJunction
AADOM Featured Company is a 30-minute live, interview-style presentation sharing the company’s mission, product/service, and best practices for office managers.
Video Description:
Since 2000, PayJunction has helped dental practices simplify payments with innovative, transparent solutions. Our integrated platform connects seamlessly with your practice management system, website, or back-office tools—giving you control, flexibility, and real-time access to payment data from any browser. Designed for dental offices, this system features digital invoices, automated reporting, and easy bank reconciliation.
We process over $11 billion annually and are trusted for our personal support, customer-first approach, and long-term commitment to your success. Highly rated on Trustpilot and recognized by Stevie®, Glassdoor®, and Titan®, PayJunction is the smarter way to manage payments in your dental practice.
4 Ways PayJunction Drives Efficiency and Cost Savings for Dental Practices
By Bob Berding, Strategic Growth Manager, PayJunction
Interchange fees are rising once again—and dental practices are literally paying the price.
Earlier this year, Visa, Mastercard, Discover and American Express rolled out updates to their programs and fee structures, raising interchange fees for card-not-present (CNP) transactions and introducing new pricing tiers for digital wallets and small-ticket purchases.
While these changes may seem subtle, they can significantly raise processing costs over time, especially for practices that rely on remote payments, recurring billing and card-based transactions.
The financial strain is even more pronounced for offices using outdated payment systems. Manual workflows and disconnected tools make it difficult to manage these new costs effectively or meet heightened patient expectations for fast, flexible payment options.
Payments aren’t just a backend concern. As they become more integral to both your bottom line and your patient experience, it’s not enough to simply process transactions. You need a partner that enables you to adapt and protect your margins alongside an evolving payments landscape.
Empower Dental Practice Managers to Streamline, Save and Stay Compliant
Dental practice managers juggle tight margins and a wide range of responsibilities, from front-office coordination and staffing to daily reconciliation and compliance management. These challenges are compounded by rising card network fees that chip away at profitability and require careful oversight. While surcharging can help offset these costs, ensuring compliance and managing patient-facing risks often falls squarely on dental office managers.
Without the right tools, outdated payment systems and manual processes also slow down collections and introduce errors. From misapplied charges to delays in processing CNP payments, these types of avoidable mistakes can compromise the patient experience and raise operational costs.
Choosing a transparent, flexible payment processor that offers visibility into fees, simplifies compliance and integrates with existing systems gives you the control to manage payments more strategically.
Here are four key ways PayJunction can help you modernize payments and protect your margins:
1. Digitize the Front Office to Reduce Manual Work
Though most dental clinics have adopted cloud-based practice management systems, many still rely on manual batch reporting, invoicing and receipt generation—workflows that are time-consuming and error-prone.
PayJunction streamlines these processes with digital invoicing capabilities that allow you to send secure, online forms that patients can use to pay. Because digital invoices are fast and easy to use, they help reduce delays and improve cash flow. They also support a paperless, more eco-friendly workflow.
Additionally, patient-friendly tools like text-to-pay enable staff to send secure payment links via SMS, simplifying post-appointment billing. For in-office payments, EMV and contactless terminals allow for quick, hygienic transactions that are aligned with modern patient expectations.
2. Centralize Payments Across Channels
Your ability to accept multiple payment types is crucial to providing a convenient patient experience. But without a centralized system, it’s difficult to track, reconcile and report on payments made through different channels.
When staff must switch between terminals, portals and back-end software to process or reconcile a payment, they waste time and increase the risk of duplicate charges and reporting errors.
PayJunction centralizes all payment activity in one cloud-based platform that:
- Syncs with existing practice management software to automatically record payment activity
- Supports multiple payment types, including both in-person and remote transactions as well as recurring billing
- Eliminates repetitive data entry by storing patient and payment details securely for future use
By storing all receipts and payment details in a single repository, staff can also access records more easily and maintain consistent documentation. This unified approach streamlines workflows and reduces administrative overhead, which is vital when managing a high volume of transactions or mitigating the impact of rising fees.
3. Manage Interchange Fees with Transparency and Control
Under the recent card network pricing changes, interchange fees can vary widely depending on how a transaction is processed. For example, manually keyed CNP transactions, like payments taken over the phone, typically cost more than secure in-person or tokenized payments.
Recognizing these differences is only the first step. To make smarter decisions, you need real-time visibility into your transaction mix.
PayJunction’s reporting tools highlight trends such as high volumes of manually keyed or CNP payments, helping you pinpoint opportunities to reduce costs by shifting toward lower-fee processing methods. With these insights, you can qualify more transactions for lower rates and adjust workflows to minimize avoidable fees.
Additionally, PayJunction’s built-in surcharging capabilities allow you to pass credit card processing fees to patients while staying compliant with card network rules and state laws.
Unlike manual surcharge management, which is risky and time-consuming, automated compliance reduces administrative burden and helps you avoid costly penalties. And patients still have the choice to avoid surcharges by paying with debit cards or ACH, ensuring flexibility without requiring price increases across the board.
4. Simplify Compliance with Automated Back-Office Workflows
The need for compliance doesn’t stop at surcharging: it’s just as important when handling and storing sensitive patient and payment data. But when your systems don’t talk to each other, keeping data secure becomes a headache.
Without the right tools, end-of-day reconciliation involves manually cross-checking spreadsheets and tracking down paper receipts, risking errors that may not surface until an audit.
PayJunction helps reduce these burdens by streamlining back-office processes and supporting compliance at every step with:
- Automated end-of-day batching and bank deposit tracking so staff can close out quickly and accurately
- PCI-compliant cloud storage that eliminates the need for paper receipts or local servers
- Tokenized card-on-file functionality to replace sensitive payment data with secure identifiers, enabling recurring charges without increasing compliance risk or administrative workload
- Integrated payment and patient data to ensure consistency and accuracy across systems
- Custom performance reports that identify payment trends and support informed decision-making
These tools reduce the risk of compliance gaps while improving operational efficiency. And because PayJunction is cloud-based, staff can access reporting and manage payments from anywhere, which is an added benefit for practices with multiple locations.
Don’t Let Fees and Friction Hurt Your Bottom Line
With card network fees rising and operational demands growing, now’s the time to rethink how your practice manages payments. Outdated and manual workflows aren’t just inefficient: they also impact profitability over time.
PayJunction equips dental practices with the tools to streamline payment workflows from start to finish, simplifying compliance and improving cost control through greater transparency and efficiency. The result? A smoother payment experience for both staff and patients—and a bottom line that’s back in your control.
Speaker: Bob Berding, Strategic Growth Manager of PayJunction
Bob Berding is a credit card payments expert with extensive experience helping businesses optimize card acceptance and streamline payment workflows. He specializes in integrated payment solutions that improve credit card processing within ERP systems and SaaS platforms.
Through roles at companies like PayJunction and PayFabric, Bob has helped organizations reduce processing costs, enhance security, and accelerate cash flow. He is also a frequent participant in industry events, where he shares insights on the evolving landscape of card payments and automation.
