Upcoming AADOM QUICKcast – AI Powered Patient Relationship Management

QUICKcasts are not eligible for CE 

Please note, this session is being simulcast on the AADOM Facebook Page, the AADOM LinkedIn Page, the AADOM Instagram Page, and the AADOM YouTube Channel to view on 4/29/25 at 3:30 pm Eastern

AI Powered Patient Relationship Management

We’ll explore how front-office dental teams can harness AI-driven Patient Relationship Management (PtRM) tools to streamline their daily workflows and enhance patient experiences. We’ll cover practical tactics—like automated scheduling, targeted follow-ups, and AI-powered conversation analysis—that save time, reduce no-shows, and help staff forge stronger patient relationships.

Course Learning Objectives:

1. Beyond Scheduling: Elevating the Patient Experience
   The front desk is more than a scheduling hub. It’s the patient’s first point of contact and ongoing support system.

Key Points:

• Conversation Intelligence: Using AI to capture patient sentiment and tailor follow-up calls or texts.
• Personalized Outreach: Automating reminders and check-ins that adapt to each patient’s preferences and behavior.
• Immediate Impact: Reduced wait times, fewer missed appointments, and a friendlier, more proactive front-office experience.

2. Data-Driven Teamwork: Bridging Operations, Marketing & Leadership
   AI insights shouldn’t exist in silos. The data your front office gathers can inform marketing campaigns, shape leadership decisions, and streamline operations at scale.

Key Points:

• Cross-Functional Alignment: Sharing front-office trends (e.g., high call volume times, top missed appointment reasons) with management and marketing teams to improve messaging and resourcing.
• Unified Patient Journeys: Connecting engagement data to clinical outcomes—turning insights into measurable improvements in treatment acceptance and overall satisfaction.
• Scalable Impact: Once optimized for one location, these strategies can be rolled out across multiple practices.

3. Building Loyalty & Growth: Long-Term AI Strategies for the Front Desk
   A single satisfied patient can become a lifelong customer and an advocate. AI-driven engagement amplifies retention and practice growth over time.

Key Points:

• Predictive Follow-Ups: Identifying potential drop-offs or overdue patients early, then automating reactivation campaigns.
• Metrics that Matter: Tracking retention rates, patient satisfaction scores, and incremental revenue from proactive outreach.
• Future-Forward Thinking: Preparing for upcoming AI advancements (like AI answering calls and personalized chatbots) that further elevate the front-office role from reactive gatekeeper to proactive growth driver.

QUICKcast begins at 3:30 pm Eastern on our AADOM Facebook Page, AADOM LinkedIn Page, AADOM Instagram Page, and AADOM YouTube Channel

Sponsored by: Peerlogic

Ryan Quinn is a visionary product leader driving innovation in AI-powered Patient Relationship Management (PtRM) for healthcare. As Head of Product at Peerlogic, he focuses on advancing AI-driven automation to enhance patient engagement, streamline communication, and provide predictive insights for dental practices. With a deep understanding of AI’s role in healthcare, he speaks on the evolution of PtRM, the impact of automation, and the future of practice management.