AADOM QUICKcast – Why Patients Say “I’ll Think About It” — And How Practices Can Help Patients Say Yes
Video Description:
“I’ll think about it” is one of the most common—and costly—phrases heard in healthcare practices today.
But in many cases, it’s not a rejection. It’s hesitation rooted in uncertainty around cost, confidence, and timing.
In this session, we’ll explore the real reasons patients delay elective and recommended care, and what practices can do to better support decision-making in the moment. Drawing from insights gathered from 500 patients nationwide, attendees will learn how financial conversations, treatment presentation, and follow-up strategies directly impact case acceptance and practice growth.
Designed for office managers, treatment coordinators, and patient-facing teams, this course will provide practical, patient-friendly strategies to help reduce hesitation, improve financial confidence, and turn more consults into completed care—without pressure or discounting.
Course Learning Objectives:
- Identify the Real Drivers Behind Patient Hesitation
Understand the emotional and financial factors that lead patients to delay or postpone care. - Improve Financial Conversations with Patients
Learn how to present treatment costs and financing options in ways that build trust and confidence. - Recognize Where Case Acceptance Breaks Down
Identify common gaps in treatment presentation, patient communication, and follow-up processes. - Apply Strategies to Increase Conversion
Implement practical techniques that help patients feel more comfortable moving forward with care. - Strengthen the Patient Experience While Supporting Practice Growth
Explore how improved support, clearer options, and consistent communication enhance both patient outcomes and financial performance.
Sponsored by: Alphaeon Patient Financing
Tate Roark, Vice President – Dental at Alphaeon Patient Financing
Tate Roark, based in Oklahoma City, OK, US, is currently a Vice President – Dental at Alphaeon Patient Financing. Tate Roark brings experience from previous roles at Pulpdent, Alphaeon Credit and VOCO America Inc..
Tate Roark holds a 1998 – 2003 Bachelor’s degree in Business Administration/Marketing @ University of Oklahoma. With a robust skill set that includes Channel Partners, Business Planning, Trade Shows, Tactical Plans, Sales Research and more.
