ASCA CE Webinar – Why Administrative Teams Drive Practice Success
Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 9/17/26 at 1:00 pm Eastern
This webinar is free for AADOM Members and there is a $20 registration fee for Non-Members!
Approved for 1 CEU FOR AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Not an AADOM member? Click HERE to view the options and join now.
Administrative teams are the backbone of a successful healthcare or dental practice. They shape the patient experience from the first phone call through follow-up care, directly influencing patient satisfaction, retention, and practice reputation.
Successful dental administrative teams are built through clear expectations, effective communication, ongoing training, accountability, and appreciation. When administrative teams thrive, patient experiences improve, clinical teams function more efficiently, and the entire practice becomes more profitable and less stressful.
Course Learning Objectives:
By the end of this presentation, participants will be able to:
- Recognize the critical role administrative teams play in practice operations and patient satisfaction.
- Understand how scheduling, billing, insurance coordination, and communication impact practice performance.
- Identify ways administrative staff contribute to revenue cycle management and financial success.
- Explain the connection between administrative excellence, patient retention, and practice growth.
- Apply strategies to strengthen collaboration between administrative and clinical teams.
- Develop actionable steps to improve efficiency, patient experience, and overall practice success.
Sponsored by: AADOM
Speaker: Mary Margaret Campbell, DDS
Dr. Campbell is a leading female dentist with a passion for public health, service, clinical research, and saving teeth. Driven to learn and grow daily, she is qualified to treat children, teens, adults, families, seniors, special needs, medically complex, and psychologically distressed patients.
Her past dental employment locations include academic settings, FQHC, VA, private practice, urgent dental care, and prisons. Professional organizations include the ADA, NYSDA, AADC, AAAI-D, and AADOM.
In her free time, Dr. Campbell enjoys Pilates and Orangetheory, walks dogs at her local humane society, and works as an assistant wedding planner. She lives in Western NY with her husband, Zach, and their dog, Sugar. She loves to plan events, trips, and meals.
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