There is no doubt that we live in a digital society today. When being online, leaving and reading online reviews are now considered common or even expected. Online reviews are so important to help you grow your practice. Online reviews not only help attract new...
Merriam-Webster dictionary defines culture as the set of shared attitudes, values, goals, and practices that characterizes an institution or organization. What does company culture look like in a dental practice, and who is responsible for helping to cultivate...
Is your team prepared or panicked when faced with a medical emergency in your practice? Panic is a reaction; preparedness is a choice. As leaders, we must choose to remain prepared rather than panic during an emergency so that our team will follow our lead. Why...
Today, a patient’s dental office experience is critical to your dental practice’s success. With more dental practices available than ever before, patients have many options to choose from. Five-star customer service and amazing patient experiences...
How often do you find yourself meeting someone for the first time or answering the question: “What do you do for a living”? Your answer, I am a dental practice/office manager, and they respond with “that’s nice” or “that sounds fun” or worse, they just continue...
Dentistry is a very competitive field that is constantly changing. With the employment turnover rate at an all-time high, it may be time to consider investing in your talent. Everyone on the team must know the practice’s goals and objectives and be given...
