There is a difference between service from the customer’s perspective and service from the provider’s perspective. The patient’s perspective is considered when making decisions for a patient’s dental health care. Service quality,...
Estela L. Go is a Chemical Engineer from the Philippines. After taking all the major accounting courses at UCLA, she worked as a general accounting manager in mortgage corporations for 15 years. Dr. Robert Y. Go and Estela founded Go Family Dental in 2007 after decades of experience in dentistry, accounting, and operational excellence in Anaheim, CA. This led her to her simple guiding principle: “Patients First.” Estela has been an AADOM member since 2022 when she joined AADOM’s Dental Spouse Business Network. She received her AADOM Fellowship (FAADOM) in 2023 and her Mastership (MAADOM) in 2024.