Every day, we hear from patients that they hate the dentist. They are anxious. They’ve had a traumatic experience. They don’t want to be here. We all have patients—or maybe even ourselves—who have felt some level of dental anxiety, where just the thought of...
As dental office managers, we celebrate full schedules, high-production days, strong collections, low AR, and the insurance claim that finally gets approved after multiple denials. We celebrate outcomes. We celebrate growth. But too often, we overlook the...
Do you add the smiley face when sending a patient a text message…or does that make you unprofessional? If you’ve managed a dental office for more than a few years, you’ve probably noticed that patient communication has changed dramatically. Not long ago, the...
Stepping into the role of a dental office manager can be both exciting and daunting, especially if you don’t have prior experience in the dental field. As someone who started in this position without a dental background, I can tell you that it’s completely...
As a dental office manager, you’re responsible for ensuring the smooth operation of the practice, particularly in times of unexpected challenges. One such challenge that can disrupt operations is when a dentist faces a serious medical concern. This can...
Being alongside your dentist opening a new dental practice can be an exciting and rewarding venture. As a dental office manager, you play a pivotal role in ensuring that the practice runs smoothly from day one. We opened our start-up office at the end of...
