As the office manager in a dental practice, I’ve seen how complicated it can be when the doctor’s friends become patients. While it may seem harmless or even helpful at first, over time, it can lead to confusion, stress, and unexpected problems for the entire...
Over the years, I’ve encountered my fair share of passive-aggressive employees. If you’ve worked in any type of team environment—especially one as fast-paced and high-stress as a dental office—you’ve likely met them, too. At first glance, they...
Tuesday, September 24th, 2024, we started receiving phone calls from patients for Thursday, September 26, as well as patients for the next week, canceling because of how bad the “Storm” was supposed to be. I was rolling my eyes and frustrated and felt that...
