Do you find yourself repeatedly wondering… “What is the doctor thinking?” “Why can’t they just say what they mean?” “Why are they always so aloof, angry, or quiet?” You’re not alone. As an office manager,...
Laurie and her husband, Steve, a prosthodontist, founded Smileboston Cosmetic and Implant Dentistry, a three-doctor dental practice outside Boston, MA. Her business, marketing, and public relations degree has given her the background to successfully work in every office capacity (other than clinical), and anything her degree didn’t teach, life has. As an AADOM spouse, Laurie has a unique perspective, allowing greater optics in every aspect of the organization. Over the last 27 years, she built a business from scratch, purchased and sold a second office, and evolved to an OON office while raising three kids, two growing up in a pack-and-play behind her desk. Laurie has been a member of AADOM since 2017 and earned her Fellowship in 2023. She earned her Mastership (MAADOM) in September of 2024 and her DAADOM status in 2025.
Smart Cost-Saving Strategies for Dental Practices
As I enter my 28th year in the dental world, I’ve had the unique opportunity to view private practice from every angle. My husband, a prosthodontist, and I own a dental practice in Boston. Though my background is in marketing, I’ve evolved into our de facto...
The Strategic Partnership: Aligning Business and Clinical Priorities
In my previous article, I discussed the fundamentals of successful communication with your doctor. Here, I will share how to create a truly strategic partnerships that align business operations and clinical excellence. After nearly three decades of owning my...
When Team Expectations Meet Reality, Success is Inevitable
Twenty-seven years ago, I worked remotely for a Florida company selling promotional goods (anything with your company logo) to large and small companies in the Boston area. It was successful, and I loved it. We had a toddler, I was pregnant with our second...
Crisis Averted: Success Built on Planning and Expectations
I received my degree in advertising, public relations, marketing, and business, and at no point did I think I would be running a dental office, especially my own. Owning a dental office with my prosthodontist husband after 27 years, I have a tough-love...
Where Did the Day Go? Time Management Through Setting Expectations
“Can anyone share a job description for an office manager?” This was asked on a dental office manager (OM) Facebook page, and the reality is that there isn’t a standard description. Most doctors need to learn what an OM does or can do to run...