Do you remember when couponing became the thing to do? Every Sunday, you bought the newspaper—sometimes one for every member of the house if you were really serious about it. You clipped the coupons, organized them in a binder with plastic baseball card...
When Patient Trust Breaks Down and Leadership Must Step In At one time or another, every dental office encounters a patient who questions recommendations or challenges the team. As practice managers, we aim to provide excellent patient care—but we also have a...
Have you ever gone through something unusual—or maybe even difficult—at work and thought, “Am I alone in this?” Or maybe you’re navigating a tricky situation and wonder, “Surely someone, somewhere, has dealt with this before.” Yes,...
In today’s fast-paced, high-pressure work environments, it’s easy for employees to feel overlooked or undervalued. I’ve seen firsthand how fostering a culture of gratitude can make a world of difference—not just in how people feel, but in how they show up every...
Imagine working alongside the same people for years, sharing laughter, tears, and even the occasional gripe about the job. You’re equals, sharing the same struggles and triumphs. Then, suddenly, you find yourself in a new role—you’re the boss. How...
