Lisa Swanger’s journey began in 2010, when she was hired at the Front Desk of an orthodontic practice. Setting her sights on Practice Manager, she learned insurance, financials, treatment coordinating, and office management across multiple offices.
Joining AADOM in 2021, achieving her fellowship in 2022, mastership in 2024, and becoming a diplomate in 2025, she demonstrates dedication to professional development.
Outside work, Lisa finds joy spending time with loved ones, being outdoors, and enjoying the thrill of a scary movie.
As a busy orthodontic practice, we typically see between 70 and 100 patients a day. As you can imagine, managing our schedule efficiently is absolutely essential. The way you handle your schedule can truly make or break an office. Here are my top 5 tips for...
When I began my career in orthodontics, I was hired as a front desk receptionist. The administrative team wore professional shoes, black slacks, and shirts provided by the practice. It was a simple and straightforward approach, and it worked! Every couple of...
Picture this: Your entire team gets along with one another, moves through their day with intention and positivity, and values the vision of your practice. Wow, wouldn’t that be amazing! I’m sure most of you would agree that some days, this feels like an...
Over the last three years, my practice has been through significant personnel changes, with six long-time employees retiring from 11-24 years of service and the practice owner selling the practice after 36 years due to cancer. It is an understatement to say...
Helping team members understand the importance of their position and that of their peers is one of my favorite challenges to address. It never fails… The seasoned team thinks the newbies are clueless. The newbies think the seasoned team feels it is “their way...
I was hired to take over for someone who had been the Practice Administrator for 24 years. Her blood, sweat, and tears created this position from the ground up. She knew every nook and cranny of the building and how to maintain it. She meticulously created...
