In the dental world, we often discuss the importance of providing excellent customer service. But do we truly ensure that we’re instilling this in our employees? Do we genuinely embody the principles of outstanding service? It’s easy to assume that we do,...
Many of us dread the hiring process. I’ve interviewed hundreds of potential employees in my 10+ years as an office manager, and it took me until late last year to figure out some important things and make a few great hires. The process was more interesting than...
