Avoiding Easy Excuses for Canceled Appointments
Approved for 1 CE towards AADOM Designations
Last minute cancellations are one of the most damaging revenue factors in our dental practices. 67% of practices across the country have seen an increase of last-minute cancellations and no-shows since the onset of the pandemic. Many practices feel that patients now have a “Get Out of Jail Free” card and can easily site a COVID exposure for the reason that they are canceling the day of the appointment. Learn how to decrease no-shows in your practice, and strategies for filling last minute cancellations related to COVID exposures.
Session Learning Objectives:
- Implement 3 important strategies for avoiding, handling and recovering from broken appointments that are COVID related
- Discuss what you can and cannot do when a patient cancels at the last minute due to a COVID exposure
Session Sponsored by Weave
AADOM Members log in HERE to watch the recording.
Learn more about the presenter:
Mike Buckner has spent the last 9 years in Business Development in the technology and communication space for the Dental Industry. He loves educating offices and teams across the country, on how to improve their efficiencies and increase patient loyalty in their practice. His career in the Dental space led him from Solutionreach to Dental Intelligence, and now currently with Weave. He joined Weave on the Business Development team in 2017, primarily focused on increasing Brand Awareness and overall influence in the Dental Space. He is married to a Dental Assistant, has 2 daughters, and twin 2-year-old boys.