News |3 min read

What Do You Bring to the Table?

Rosanne Kassab-Perno with text, "Real-world insights from AADOM authors"

“When people show you who they are…believe them.” – Maya Angelou

Maya Angelou’s quote is one of my favorites. So much so that I started to think about how it applied to our practice.

Some may read this and think only of the negative things your teams have done, such as not taking responsibility for their actions or taking the credit of other people. Maybe those who are unwilling to learn new things come to mind or the team member who always has an excuse as to why they don’t follow systems and procedures that are in place.

Or, maybe, you think about the team members who just don’t really care and are only there for the paycheck. I can only hope these employees are no longer with you.

What if, instead, we think of the people who “SHOW YOU” they are honest, professional, dependable, loyal, and have integrity.

What if we think of the team members who are flexible and take responsibility and those who care about your patients and their well-being, who care about the health of the practice, not just themselves?

What if, instead, we think about team members who are ambitious and do whatever it takes to find solutions to problems for the good of the practice, patients, and the whole team, the “Team Player,” the “Listener,” and the “Fixer?”

These are the individuals always willing to learn new things, who are motivated to make a difference, are self-reliant, and enjoy building strong relationships with your patients, with each other, and are genuinely fun to be with.

When THESE team members “SHOW YOU” who they are, do you believe them?

I know I do. I think of our team.

Conversely, as the office manager, did “YOU” even cross your mind?

Probably not.

What do YOU bring to the table?

Like many office managers, I have sometimes found it difficult over the years to see what “I Show and Bring” to the team.

Of course, being the OM and the doctor’s wife can add some different expectations. Like many of my fellow dental spouses, I bring my work home… he drives in with me, so I have to bring him home.

(Just had to laugh a little.)

But on a serious note, married to the doctor or not, I believe that it’s hard for so many of us leaders in our practices to turn it off and leave work at work, especially with this past year we’ve all been through.

Maybe YOU didn’t come to mind because we as leaders are so busy looking at our team’s qualities and successes that we haven’t taken the time to think about what we bring to the table.

Take a minute, listen to your doctor and your team… they let you know… NOW BELIEVE THEM!

“A diamond is just a chunk of coal that did well under pressure.” – Henry Kissinger

We are “the diamonds.”


Meet the Author

Rosanne Kassab-Perno in black topRosanne Kassab-Perno, FAADOM has spent the last three decades helping her husband Joe build his practice, Voorhees Family Dentistry… This text opens a new tab to the practice’s website….

Rosanne is a proud lifetime member of AADOM and earned her fellowship in 2019. She serves as Vice-President of the Southern NJ AADOM Chapter… This text opens a new tab to the chapter’s website….

In her time away from work, she enjoys spending time with her three daughters and their families (particularly her four grandchildren!).

 

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