Six Steps to Success I work for a dental practice in a small community where we are one of six dental practices within a three-mile area, relying on word-of-mouth referrals and the location of our office to bring in new patients without outside advertising. In order...
Here we are in 2022, the year of reset. I decided to focus on “Excellence” this year, and it’s not a wrong goal to have! What is excellence? Do we understand the true meaning? I decided to take a deep dive into becoming a leader of Excellence. While it’s...
Dentistry was a bit late to the party in realizing the power of social media. Many practice owners thought it, much like the internet, was just a passing phase. They could not wrap their brains around the fact that this was a moneymaker growing their business and...
“How much would you like to pay today?” This was a question I overheard a staff member ask a patient who was checking out at the front desk of my husband’s dental office. Alarms went off in my head, and chills went up to my spine! So many questions raced through my...
As the saying goes: “You can’t know what you don’t know until you know that you don’t know it!” I was overqualified, underqualified Five years ago, my corporate America job of twenty-seven years was moved from Dallas, Texas, to El Paso,...
We’ve all heard the struggle. It’s real! But: Only if you let it be. These team-building ideas will help bring any clinical and dental administrative team closer together! Team training and monthly planning We train every week. Every Monday morning, from...
As a human, feeling valued is what keeps us going. What is the point of working harder if the people we work for don’t appreciate the value we bring to their practice? Individuals and teams can benefit from being shown appreciation by their boss and one another. Many...
Every practice has difficult patients. We’ve all had them; the ones who you cannot please. Like the patient who shows up late and does not understand why their appointment must be rescheduled. The patient that has a past due balance that does not want to pay and is...
Have you ever had a time where you had a patient in the waiting area ready to be seen and all of your dental assistants were occupied? Have you ever been alone at the front desk covering the phones and your front desk receptionist was out to lunch? What if the front...
It seems we could all use something to cheer about these days and since February is Children’s Dental Health Month, it’s the perfect excuse to have some fun in your office and celebrate our youngest patients. As a matter of fact, The American Dental...
