Upcoming CE Webinar – From Evidence to Action: The Power to Improving Oral Health
Please note, this session is being broadcast as a Zoom Webinar. Register here to join us on 5/21/25 at 1:00 pm Eastern
This webinar is for both AADOM Members and Non-Members!
Approved for 1 CEU, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations)
Understanding our patients’ perspectives can often feel like deciphering a mystery. Their decision-making processes regarding oral care products and treatments are influenced by various factors; including personal beliefs, experiences, and the information they receive. By identifying the key drivers behind their choices, office managers can enhance their effectiveness in providing person-centered care. By implementing a deeper understanding of our patients, effective communication strategies, and evidence-based recommendations, dental professionals can significantly improve the quality of care provided. This approach not only enhances patient outcomes but also strengthens the relationships we build with our patients, fostering loyalty and trust. As champions of prevention, we have the power to make a meaningful impact on our patients’ oral health journey.
“Unleash the power of effective communication as a dental office manager! Together, we can transform the patient journey. When patients understand their care, they’re more likely to follow recommendations, leading to remarkable health outcomes. Let’s elevate the standard of care and empower every patient towards better oral health—don’t miss out!”
Course Learning Objectives:
- Understand the various factors influencing patients’ decision-making processes regarding oral care products and treatments, including personal beliefs, past experiences, and the information they receive.
- Identify and articulate the key drivers behind patients’ choices in oral care, enabling dental professionals to tailor their approaches to meet individual patient needs.
- Implement effective communication strategies that facilitate open dialogue with patients, ensuring their concerns and preferences are understood and addressed. Recognize the importance of building strong, trusting relationships with patients and explore strategies for fostering loyalty and trust in the dental care setting.
- Support evidence-based recommendations in clinical practice to enhance the effectiveness of care provided to patients, thereby improving oral health outcomes. Embrace the role of dental professionals as champions of prevention, understanding how proactive measures can significantly impact patients’ oral health journeys and overall well-being.
- Assess how a deeper understanding of patient perspectives and effective communication influences patient satisfaction, adherence to treatment plans, and overall health outcomes.
Sponsored by: Procter and Gamble/Crest + Oral-B
Speaker: Beth Jordan, RDH, MS
Beth Jordan, RDH, MS is a graduate of Westbrook College, University of New England, Dental Hygiene where she worked as adjunct clinical faculty for nearly 10 years and now serves on the college’s advisory committee. She worked in private clinical practice until 2001 when she joined the Procter & Gamble Company (Crest Oral-B). Jordan is a member, and Fellow, of ADHA and has served as a state delegate. In 2011, she was recognized in Maine as “RDH of the Year” honored as a “catalyst for professional development.” She has contributed 2 chapters in 2 editions of the Darby Walsh dental hygiene textbook and has lectured to audiences of practicing dental professionals, students, and faculty. She has held several positions for the company and currently is a member of the Global Professional & Scientific Relations team where she serves as a liaison responsible for communications with professional and industry associations, educational institutions, and the dental professional community. She is responsible for maintaining external relationships with professional organizations, key opinion leaders, trade associations, and dental professionals; procuring speakers for continuing-education programs; organizing philanthropic activities; and developing and managing advisory boards. She contributes to scientific dissemination, prevention education and passionately serves P&Gs commitment to oral health and prevention.
