The Difference Between an AADOM Office Manager and a Dental Office Manager
A dental office manager is one of the most demanding and multifaceted positions in any dental practice. From managing the daily operations and coordinating team efforts to ensuring patient satisfaction and navigating insurance complexities, the dental office manager is the glue that holds the practice together.
However, there’s a significant distinction between managing a dental office solo and doing so with the support of a professional network such as the American Association of Dental Office Management (AADOM).
Joining AADOM offers:
1. Education and Resources
A typical dental office manager must rely on their experience, problem-solving skills, and limited professional connections to address the many challenges in a dental practice. While this can lead to growth and self-reliance, it can also feel isolating, particularly when navigating the complex world of insurance billing, patient scheduling, human resources, and compliance.
However, a dental office manager who is a member of AADOM gains access to a vast array of education and resources. This structured access to industry knowledge empowers AADOM members to make informed decisions that positively impact their practices.
AADOM educational opportunities include:
- Webinars and educational programs: AADOM offers continuing education opportunities that keep managers informed about industry trends, new technologies, and regulatory changes.
- Distinctions: Members can earn advanced educational designations, such as Fellow of the American Association of Dental Office Management (FAADOM), which can enhance credibility and demonstrate expertise in the field.
- Workshops and conferences: In-person and virtual events allow networking, hands-on learning, and exposure to best practices that elevate the manager’s skill set beyond their daily experiences.
2. A Supportive Network
A dental office manager can feel isolated, especially when they are the sole individual responsible for managing clinical and administrative teams. The position can be overwhelming when you couple that responsibility with handling billing issues and resolving patient complaints, to name a few. Without peer support, it’s easy to burn out under the pressure.
In contrast, a dental office manager with an AADOM tribe gains a built-in support network of professionals who understand the unique challenges of the role. This sense of community fosters connections with fellow office managers who provide advice, share solutions and offer emotional support.
AADOM members are often called part of a “tribe” because of the deep relationships they form, helping each other grow professionally and personally. The AADOM Facebook groups and local chapter meetups offer immediate, real-time access to this network of professionals.
Whether you’re facing an urgent staffing issue or need help with software integration, there’s always someone in the tribe who has been through a similar situation and can provide guidance.
3. Leadership Skills and Confidence
Managing a dental office is about more than just keeping things running smoothly—it’s about leading the team toward continuous improvement, maintaining a positive workplace culture, and driving the business toward growth. Dental office managers within the AADOM tribe often report increased confidence in their leadership skills.
AADOM’s leadership training programs help office managers develop stronger communication, conflict resolution, and team-building skills.
These programs give them the tools to create high-performing teams and cultivate a positive work environment. In addition, the camaraderie within the tribe helps managers feel less alone and more empowered to take bold actions.
4. Recognition and Career Advancement Opportunities
Dental office managers without knowledge of AADOM and its support may not receive the recognition they deserve for their hard work and dedication. Their efforts can go unnoticed, which may lead to frustration or a sense of stagnation.
However, dental office managers in the AADOM tribe can be formally recognized for their achievements. The educational distinction program offers designations such as FAADOM (Fellowship), MAADOM (Mastership), and DAADOM (Diplomate).
These designations showcase professionalism and commitment that set them apart from others in the field. These designations signal to employers, team members, and even patients that the manager is an expert and committed to maintaining the highest management standards.
The opportunities for growth within AADOM can also open doors for career advancement. Whether networking with top industry professionals or being exposed to new job openings, AADOM provides members visibility and credibility within the dental management community.
5. Staying Ahead of Industry Trends
The dental industry constantly evolves, with new technologies, regulatory requirements, and best practices emerging regularly. A dental office manager without AADOM support may struggle to keep up with these changes, relying only on their research and limited exposure.
AADOM members, however, are constantly in the loop regarding industry trends and regulatory updates. Through AADOM’s educational resources, newsletters, and events, managers stay ahead of the curve, enabling their practices to adopt innovations early and remain compliant with industry standards.
While any dental office manager can handle the day-to-day challenges of running a practice, having the backing of the AADOM tribe elevates the experience to new heights. It offers resources and education, a supportive community of like-minded professionals, growth opportunities, and recognition that empowers managers to excel in their roles.
For those such as myself, who started in the dental field in 2011 and learned as I went along, it wasn’t apparent that I needed support until much later. In the early days of my career, I felt like I was constantly treading water, never fully understanding the full scope of my role; I was on an island alone. It wasn’t until 2021, when my previous office manager recommended joining AADOM, that everything clicked.
AADOM was a game-changer, transforming how I managed my team and how I viewed my career. I am now a fellow in AADOM and proud to be working towards my mastership in AADOM.
Joining AADOM and having the support of their tribe turns the often-demanding role of dental office manager into an opportunity to thrive, grow, and lead the practice with confidence and support.
About the Author
Melissa Cortes, FAADOM
Melissa Cortes started her career as a medical assistant, but in 2011, after moving to Maryland, she discovered her passion for dentistry and has since cultivated a career in the field. She loves the dynamic environment and the opportunity to meet and help new people every day.
After joining AADOM in 2021, Melissa thrived on the challenge of managing a team and brings a wealth of experience to her team. With a natural gift for organization and an ability to perform under pressure, she successfully navigates the busy demands of the office.
Outside the office, Melissa cherishes time with her husband, Jose, of almost 20 years, and their three children Jeweliana, Julius, and JoLycia. When not managing the dental office’s day-to-day operations, you can find her tending to her 22’ x 22’ garden, crafting, or simply enjoying a cup of coffee while admiring her flower beds.
Fun Facts: Melissa owns her own business, is a member of the BAM Leadership League, sits on the board of the Dental Professional Administrators of SNJ, is an active member of her local Chamber of Commerce, and sits on the board of her local Women 2 Women business owners’ group.
