AADOM DISTINCTIONcast – Leading with Distinction: How Recognition Fuels Growth
Leading with Distinction: How Recognition Fuels Growth
Join Penny Reed, AADOM’s Executive VP, for a roundtable discussion with several office managers who have achieved all three levels of AADOM’s professional designation program — FAADOM, MAADOM, and DAADOM. Panelists include Chavelle Galton-Rice, DAADOM; Erika Pusillo, DAADOM; Danielle Dailey, DAADOM; and Joanne Miles, DAADOM.
Together, they’ll share an engaging conversation about their professional development journeys and what earning these distinctions has meant to them personally and professionally. From the inspiration that sparked their pursuit of advanced recognition to the ways their leadership and communication have evolved, this discussion will highlight the real-world impact of lifelong learning and growth. You’ll also hear how these accomplished leaders encourage others to invest in their own development—and how their distinctions have positively influenced their teams, practices, and the broader AADOM community.
Sponsored by: CareCredit
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Learn About the Presenters:
Penny Reed is the Executive Vice President of Memberships and Events at the American Association of Dental Office Management (AADOM). A former dental office manager with over 30 years of industry experience, she has worked as a coach, speaker, and consultant dedicated to elevating the role of dental leaders. Penny is the author of Growing Your Dental Business and has been recognized annually as a Dentistry Today Leader in Dental Consulting since 2007. She is passionate about empowering office managers through education, leadership, and community engagement.
Chavelle Galton-Rice, DAADOM has been committed to the dental industry for over 20 years. She aims to be a servant leader and difference-maker, empowering people to follow their dreams. Chavelle has been a member of AADOM since 2015 and received her AADOM Fellowship in 2020. She enjoys finding new creative outlets through various arts and crafts in her free time. As the opportunity presents itself, she loves traveling back home to Hawaii with her husband Chuck and their three children, Isabella, Joshua, and Jacob.
Erika Pusillo, DAADOM has dedicated over 16 years to the dental industry, bringing expertise in leadership, operations, and patient experience. She serves as the Operations Director for Spodak Dental Group, where she helps lead a world-class team focused on innovation and exceptional care. Erika is a proud DAADOM (Diplomate of the American Association of Dental Office Management), a Green Leader Award recipient (2023), and was recognized as a Practice Administrator of Distinction for her excellence in practice leadership and culture.
Danielle Dailey, DAADOM is the Office Manager for South River Dental Care in Edgewater, Maryland, and has been a lifetime member of AADOM since 2008. She received her FAADOM with the inaugural class of 2010 and is currently working on her MAADOM with hopes to cross the stage in 2024. She also serves as the President of the Dental Education Leadership League of Baltimore/Annapolis, Maryland, also known as the BAM Leadership League. Danielle didn’t choose dentistry, it chose her!.
Joanne Miles, DAADOM is one of Production Dentist Academy’s investment grade practice business advisors, sometimes referred to as the Swiss Army knife of dentistry. As an experienced dental practice growth leader with decades of experience nationwide, Joanne is passionate about sharing proven methods that help dentists and their teams grow. In addition to business operations, she strongly focuses on team building, patient experience, and leadership development.
