AADOM Featured Member – Emily Baker

 

Emily Baker, FAADOM

Office Manager, RDH

Gulfport, Mississippi

Email: ebaker@hillcrestdentalms.com
Phone: (228) 604-2445

Hillcrest Dental Group is a General Dentistry practice and I have been with them for 10 years.

Something special about Hillcrest Dental Group is our practice gives all full time employees an additional paid holiday – their birthday! We also celebrate the Christmas holiday with an office party and a lively game of Dirty Santa (aka: White Elephant).

The Most Rewarding Part of My Career

I find dentistry is a challenge like no other, clinically and administratively. I feel the most reward when I can be a safe space for a new patient when they express fear, anxiety, and embarrassment over their dental health.

The simple act of validating their fears and ensuring a judgment-free zone can bring them to tears at times.

People seek comfort, even when scheduling a dental appointment, and I love being that comfort to a total stranger. We never know what kind of life the person has on the other end of the phone, and you just might be the best part of their day.

What Advice Would You Give to a New Office Manager Just Starting Out?

Spend a good amount of time learning conflict resolution and communication skills. Everyone you interact with, be it an employee or a patient, has different communication styles.

Conflicts are a daily occurrence, so being equipped to handle them makes your work as a leader easier.

All About AADOM!

• Are you a member of a local Dental Professional Learning Network (DPLN)?
  Yes
• Have you attended an AADOM conference?
  Yes
• Do you hold an AADOM distinction (FAADOM, MAADOM, DAADOM?)
  Yes, FAADOM