Jumping to Conclusions: How Assumptions Can Create Workplace Tension
We have all been there. You are at work, and a coworker leaves the office without saying goodbye. You might notice it yourself, or someone else might point it out.
Suddenly, questions start popping up in your mind. Did I do something wrong? Are they upset with me? Were they dissatisfied with something in today’s meeting?
Without context, it is easy for our thoughts to spiral into negative assumptions, leading us down a rabbit hole of unnecessary stress and misunderstandings. For instance, the next time you see this coworker, you might feel awkward, your tone might change, or you might even distance yourself—creating an invisible barrier that impacts both work relationships and productivity.
Here’s a look at why we’re quick to make assumptions—and why it’s worth stepping back to find a better approach.
The Role of Non-Communication
When communication is lacking, our brains naturally try to complete the picture. We are wired to make sense of things, even when we do not have all the information. In workplaces where everyone is busy, it’s easy to fall into these habits—especially if we are having a stressful day or feeling a little insecure.
Often, our assumptions do not reflect reality. Frequently, a coworker who leaves without saying goodbye could have several practical, unrelated reasons. They might have needed to rush to pick up a child, attend an appointment, or forget to say goodbye in a moment of distraction.
None of these scenarios have anything to do with you or your relationship with them, yet we interpret the silence as personal.
The Power of Checking In
Instead of letting assumptions take over, consider reaching out the next time this happens. Ask, “Hey, I noticed you had to leave quickly yesterday. Everything okay?” It is a friendly way of showing care without letting assumptions dictate your perspective.
Nine times out of ten, the coworker will appreciate the gesture, and you will be reassured that there is no hidden conflict. Sometimes, the answer will be as simple as “I had to rush out; I apologize for not saying bye.” Thus, you are left feeling relieved with the negativity gone.
Practicing Mindfulness
Another way to avoid assumptions is to practice mindfulness. When thoughts start to turn negative, take a step back and question them. Ask yourself, “Is there real evidence for this, or am I filling in gaps with assumptions?”
Recognizing when you are spiraling can stop negative thoughts before they grow. Empathy, or putting yourself in someone else’s shoes, may help you recognize behavior patterns before they can be assumed or attributed as something more than they are.
Building a Positive Work Culture
Workplace relationships thrive on trust and open communication. By giving coworkers the benefit of the doubt and assuming good intentions, we create an environment where people feel comfortable, valued, and understood. This foundation of trust makes it easier to avoid the pitfalls of assumption-based negativity.
Host monthly check-ins with your teammates to allow opportunities for open communication.
The next time someone leaves without saying goodbye, resist the urge to assume the worst. Instead, reach out, communicate, and allow your perspective to remain positive; it is likely nothing more than a missed goodbye. Be mindful, as empathy will help you understand the missed communication better.
When all else fails, check in with yourself and your coworkers to strengthen communication between your teammates. After all, a positive work culture is one we, as dental practice managers, are all striving to build.
About the Author
Patricia Calhoun, MAADOM
Patricia “Trish” Calhoun has 23 years of dental experience, starting as a Certified Dental Assistant and advancing to Registered Dental Hygienist. After relocating to Florida, she transitioned into dental administration, becoming an Office Manager, where she leads her team and manages practice operations.
A lifetime member of AADOM, Trish holds a Master’s designation and serves as president of the NW Florida Dental Connection DPLN. She is committed to professional growth within her network and elevating the standards of dental office management in her community.
