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AADOM Podcast: How to Get 80% of Patients to Pay Overdue Balances in 24 Hours

EPISODE SUMMARY

The Commercial Collection Law League of America estimates that practices routinely recover 93 percent of patient receivables 30 days past due, 73 percent of receivables 90 days past due, 57 percent of receivables 189 days past due, and only 26 percent of receivables one year past due.

For team members, chasing down overdue balances can be a very stressful, and time-consuming task. Learn from a fellow AADOM member how she is able to get 80% of her overdue balances to pay the same day that she reaches out.

EPISODE NOTES

AADOM Radio & Weave Present:

Mike Bucker & Valarie Caulfield

Learning Objectives:

  • Explore how to leverage technology to spark immediate action from patients in a way that is non-intrusive while saving hours for the team
  • Learn from a fellow AADOM member with over 30 years of experience about her tips and tricks to engage with patients and build strong relationships.

More about Mike:

Mike Buckner has spent the last 9 years in Business Development in the technology and communication space for the Dental Industry. He loves educating offices and teams across the country, on how to improve their efficiencies and increase patient loyalty in their practice. His career in the Dental space led him from Solutionreach to Dental Intelligence, and now currently with Weave.

He joined Weave on the Business Development team in 2017, primarily focused on increasing Brand Awareness and overall influence in the Dental Space. He is married to a Dental Assistant, has 2 daughters, and twin 2-year-old boys.

More About Valarie:

Valarie Caulfield has worked on the administrative side of dentistry since 1984 and became an Office Manager in 1991. She has certainly seen a lot of changes over the years, one of the greatest being technology. Although she has worked in all specialties of dentistry, she loves general dentistry the most. She’s a numbers person but truly enjoys the relationships made with the variety of patients seen.

She considers herself an efficient and effective leader with empathy and understanding realizing each employee brings their own individual style to the team. Her 37 years of experience brings perspective to the workplace every day. Valarie has been a member of The American Association of Dental Office Management (AADOM) since 2011 and she received the designation of Master in 2020. She is also VP of her local AADOM chapter in NE WA.

Valarie and her husband Ed have been married for 37 years. They have two grown children and three grandchildren. She loves to travel, sew and quilt, watch football and spend time with family. She makes her home in Spokane, WA.

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