Nurturing Quiet Strengths: How an Introverted Manager Supports Introverted Employees
Navigating the dynamics of being an introverted dental office manager supporting introverted employees within a dental practice requires a nuanced approach tailored to the unique healthcare environment. It can be a natural extension of understanding your preferences and tendencies and make you a more decisive leader.
Here is how an introverted manager in a dental practice can effectively help introverted employees flourish:
1) Foster a Calm and Comfortable Environment (Do not laugh!)
Introverted individuals often thrive in environments that are calm, structured, and free from unnecessary distractions. Most dental practices have moments that are anything but calm, especially in the background, as we juggle complex patients, a shortage of staff, and constant schedule changes.
As a manager, ensure that the dental practice provides a soothing atmosphere conducive to focus and concentration.
These are all things that should be a goal in general for the office’s ambiance and to reduce the stress of the patients as well. Consider lighting and noise levels to create a space where introverted employees and patients feel comfortable. If that is not possible, consider making a small space somewhere that a person can momentarily retreat to that is quiet and inviting.
2) Offer Opportunities for Solo Work
A well-known positive quality of introverts is that they are often artistic and task-oriented. In a dental practice, tasks require focused attention and precision, such as patient charting, research, or administrative duties.
Recognize that introverted employees may excel in these areas and provide opportunities for solo work where they can work independently and leverage their strengths.
3) Implement Efficient Communication Channels
Effective communication is essential in a high-functioning dental practice, but introverted employees may prefer written communication or one-on-one interactions over group discussions.
Implement efficient communication channels like email, digital messaging platforms, or individual meetings to accommodate different communication styles and ensure introverted employees feel heard and valued. Many popular communication platforms now have interoffice messaging, which is especially good.
4) Respect Personal Boundaries
Introverted individuals often value their personal space and boundaries. If possible, respect the boundaries of introverted employees by avoiding unnecessary interruptions or intrusions into their workspace.
Encourage a culture of respect and sensitivity towards each other’s need for privacy and tranquility, particularly in a clinical setting where concentration is crucial. Ensure the individual knows their space and boundaries are respected so that when moments creep in to test them, they take comfort in knowing it’s temporary.
5) Provide Clear Expectations and Feedback
These employees may appreciate clear guidelines and expectations to guide their work.
As a manager, I provide clear instructions, set achievable goals, and offer constructive feedback in a supportive manner.
Clarify expectations regarding patient interactions, clinical procedures, and professional conduct to empower introverted employees to perform their best.
6) Encourage Peer Support and Mentorship
Introverted employees may benefit from peer support and mentorship from colleagues who share similar traits or have successfully navigated similar challenges. Encourage informal mentorship relationships or peer support networks within the dental practice where introverted employees can seek guidance, advice, and encouragement from trusted peers.
7) Schedule Regular Check-Ins
Maintain open lines of communication with regular one-on-one check-ins or performance reviews. Use these opportunities to assess their progress, address any concerns or challenges they may be facing, and provide guidance and support as needed.
Create a safe and non-judgmental space where introverted employees feel comfortable expressing themselves and seeking assistance when necessary.
8) Lead by Example
As an introverted manager, leading by example demonstrates the value of introverted traits such as empathy, introspection, and attention to detail. Showcase your strengths as an introvert and highlight how these qualities contribute to your effectiveness as a leader.
By modeling authenticity and self-awareness, you can inspire introverted employees to embrace their unique strengths and succeed in their roles within the practice.
By implementing these strategies, an introverted manager can create a supportive and inclusive work environment within a dental practice where introverted employees can thrive and make valuable contributions to patient care and practice success.
About the Author
Catherine Maurer, MAADOM
Cathy started in her father’s practice in 1969, helping in the lab and developing X-rays the old-fashioned way. In the 55 years since, she has embraced the tremendous scientific and technological advancements in dentistry, working with her team to apply them to the benefit of the practice’s patients.
As a former Dentrix trainer and salesperson, she is keenly aware of the benefits of software-driven practice management. She recently project-managed the design and build-out of a new office facility. One, which, through the passion and quality of care provided by the entire team, was just named Best Dentist of all the practices in her hometown of Lake Oswego.
Cathy is currently VP of the Portland, Oregon DPLN, and a lifetime member of AADOM.
