Patient Experience |2 min read

Create a Great New Patient Experience in 3 Steps

Audrey Clements, FAADOM with text, "Real-world insights from AADOM authors"

We all know how important it is to have a great new patient experience.

The dental office is not the favorite place for many people to be. So, to change that mindset, we need to make the experience as painless as possible.

This moment is where we get to know the patient and vice versa.

By taking our time, you create a relationship that can last many years.

To ensure a great new patient experience, follow these three important steps.

Step 1. Pay attention to the new patient interview

Have your treatment coordinator or the office manager interview the patient. Listen and take the time to get to know them and hear their concerns.

This is a very important step.

You may need to have this conversation in a private area, such as a consultation room.

Let the patient know something about the office, the doctor, and why they’ll love being a patient in the office.

Being that plenty of patients are terrified of the dentist, taking the time to listen and understand their concerns is priceless.

Step 2. During the new patient interview, inform the patient of the importance of regular cleanings and check-ups

Take the time to explain why they’ll need x-rays taken and what the dentist and hygienist are looking for in the process.

Next, explain how the periodontal measurements determine your gum health and the importance of having healthy bone levels.

Give the patient a tour of the office before you hand them off to the hygienist.

An informed patient is more likely to have a great experience in the office and is often more accepting of recommended dental treatment.

Step 3. When the appointment is over, schedule the next recare visit

By doing so, the patient will see you care for them and want to help maintain their dental health.

Explain the importance of keeping their appointments so that they’ll not jeopardize good oral wellness.

Walk them to the front office and thank them for coming in to see you. Be sure to remind them that you appreciate them.

Start integrating these 3 steps for a great new patient experience

These three integral steps will help you keep your schedule full and patients wanting to come back to see you.

They’ll also recommend your office to their family and friends (and we all know that word of mouth advertising is great.)

The most important thing to keep in mind is to listen to the patient and make them feel special.

Meet the Author

Audrey Clements in a black topAudrey Clements, FAADOM is the office manager for Yulee Family Dentistry… This text opens a new tab to the official website… in Florida.

She has been in the dental field for over 30 years and serves as the vice president of the NE FL AADOM Chapter… This text opens a new tab to the chapter’s website….

In her free time, she enjoys spending time camping and boating with her family.



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