AADOM PODcast – Peerlogic’s Impact and the Role of AI in Dentistry
Breanna McMillen on Peerlogic’s Impact and the Role of AI in Dentistry
Breanna McMillen, Head of Sales at Peerlogic and a former registered dental hygienist (RDH), recently spoke on a podcast about her journey, the inspiration behind Peerlogic, and how the company is shaping dental practices with innovative AI tools. Below are some key takeaways from her engaging conversation.
The Origins of Peerlogic
Drawing on her extensive experience in dentistry, Breanna discussed how Peerlogic was born out of a need to solve common inefficiencies in front-office operations. She highlighted the challenges dental practices face in managing patient communications and missed opportunities, which inspired the creation of a conversational intelligence platform that bridges these gaps.
Supporting Front Office Teams
Breanna explained how Peerlogic empowers front office staff by taking the burden off repetitive tasks. Tools like real-time call analytics and automated follow-ups enable teams to focus on meaningful patient interactions while the software handles administrative work. Peerlogic isn’t just about automating—it’s about amplifying the capabilities of the people running the practice.
Standing Out Among Patient Engagement Tools
Unlike traditional engagement platforms, Peerlogic delves deeper into patient interactions. Breanna emphasized how the platform doesn’t just send reminders or book appointments—it analyzes every call to identify opportunities, enhance performance, and drive measurable growth.
Demystifying AI in Dentistry
When asked about AI, Breanna described it as a powerful tool designed to complement human skills, not replace them. Peerlogic’s AI solutions streamline processes and provide actionable insights but leave the patient relationship in the hands of the practice team.
Addressing Concerns About AI
Breanna reassured listeners that tools like Aimee, Peerlogic’s AI assistant, are built to work alongside front office teams rather than replace them. By handling time-consuming tasks like scheduling and follow-ups, Aimee allows staff to focus on delivering exceptional patient care.
Transparency with Patients
Breanna shared that Aimee is fully transparent with patients, letting them know when they’re interacting with AI. Feedback has been positive, as patients value the quick responses and seamless service Aimee provides.
Overcoming Front Office Challenges
One of the biggest issues Peerlogic addresses is the lack of visibility into what happens during patient calls. Many practices struggle with missed opportunities and inefficiencies, which Peerlogic helps to resolve through real-time insights and performance tracking.
Making a Meaningful Impact
Breanna highlighted how Peerlogic helps practices build stronger patient relationships, improve team efficiency, and increase revenue by recovering missed opportunities. She shared stories of practices that transformed their operations and grew significantly after implementing Peerlogic’s solutions.
Breanna concluded by encouraging dental professionals to embrace AI as a tool to enhance their operations, build trust with patients, and focus on what matters most—delivering exceptional care. Peerlogic isn’t just technology; it’s a partner in practice growth and patient engagement.
Discover how Peerlogic can transform your practice. Visit our website to learn more.
Episode Summary
Breanna McMillen, Peerlogic’s Head of Sales and former RDH, shared insights in a podcast about how Peerlogic addresses challenges in dental practices through innovative AI solutions. She highlighted how Peerlogic enhances front office efficiency by automating routine tasks like scheduling and follow-ups, allowing staff to focus on patient care. Peerlogic’s tools go beyond typical engagement software by providing real-time call analytics to identify missed opportunities and improve performance.
Breanna also addressed misconceptions about AI, explaining that it complements human effort rather than replacing it. She reassured listeners that tools like Aimee, Peerlogic’s AI assistant, support front office staff and maintain transparency with patients. Breanna emphasized Peerlogic’s role in helping practices increase revenue and improve patient relationships by uncovering and converting missed opportunities, ultimately empowering teams and improving operations.
Episode Notes
AADOM Radio & Peerlogic Present:
Breanna McMillen, Head of Sales at Peerlogic
Learning Objectives:
- Understanding the stress of Front Office workers
- Being able to boost front office workers productivity with AI and reduce stress
- Increase number of appointments booked which then increases revenue
More About Breanna:
Breanna McMillen is currently the head of sales at Peerlogic, one of the founding dental AI companies. With 19 years of experience in the dental industry, she began her career as a hygiene assistant in high school and went on to spend years as a dental hygienist, while also taking on roles in operations and teaching continuing education. In 2014, after the birth of her son with Down Syndrome, she discovered myofunctional therapy and developed a passion for helping others through oral exercises. Inspired by her son’s needs, Breanna created a dental-specific program to assist other practices in treating patients with myofunctional disorders.
After dedicating 16 years to the clinical side, Breanna’s drive to make an even greater impact in the dental field led her to her first sales role at Peerlogic. As an early employee, she started from the ground up, playing a pivotal role in Peerlogic’s evolution into one of the most sought-after dental software providers. Her extensive clinical background, coupled with her passion for innovation, has allowed her to bridge the gap between patient care and cutting-edge technology, shaping the future of dental practice management.
More About Peerlogic:
At Peerlogic, we understand the stress and demands office managers face daily. Our platform is designed to be an extension of them and their team, taking on routine tasks like appointment scheduling and missed call follow-ups. By automating these processes and providing actionable insights, we free up their time, allowing them to focus on the most pressing tasks at hand. With Peerlogic, office managers can streamline operations, reduce the workload on their front office, and improve overall practice efficiency and the patient experience without sacrificing patient care.
Learn More: Peerlogic
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