AADOM PODcast – Avoid the Recall Roller Coaster: Consistency is the Key to a Full Schedule
The dental industry is continuously evolving, and technology is playing an increasingly important role in enhancing the patient experience. From online appointment booking to automated patient messaging, new technologies are revolutionizing the way dental practices operate, making them more efficient, accurate, and convenient for patients. With the advent of innovative dental tools, practices can provide better treatment and care to their patients, improving their overall satisfaction and experience. This article explores the various ways technology is transforming the dental industry, and how dental practices can leverage these advancements to enhance patient care and experience.
Harnessing technology to improve the dental patient experience
For dental practices, focusing on continuing care is an essential strategy to ensure a steady patient flow. However, the complexity of practice management (PM) systems can make it challenging for practices to guarantee high-quality care and efficient scheduling. This issue results in a significant number of patients slipping out the back door without receiving proper continued care. The recall system is crucial to maintain patient contact and ensuring they return. By leveraging technology, dental practices can enhance their recall systems, streamline patient scheduling, and ultimately improve the patient experience.
Dental practices can no longer afford to ignore the importance of utilizing technology and tools to enhance patient experience and increase efficiency in scheduling and care. The traditional approach of not focusing on continuing care may lead to a decrease in patient flow and revenue streams. However, by leveraging technology, dental practices can create a seamless patient experience, which improves satisfaction rates, attracts new patients, and ultimately increases revenue. At the same time, embracing technology allows practices to streamline their scheduling and care processes, ensuring excellence across the board. By taking advantage of the latest tools and technology available, dental practices can create a brighter future for themselves and their patients – especially during these challenging economic times.
Getting the right technology is crucial
RecallMax™ is regarded as a personal assistant for the entire team. It keeps dental chairs full, workloads are manageable, practices productive, and staff and patients happy. The industry-leading software does this by taking the stress away from time-consuming and frustrating operational tasks. Leaving dental owners to focus on dentistry and patient care whilst RecallMax™ takes care of optimizing the practice to run effectively and efficiently so patient retention and practice revenues continue to grow.
RecallMax™ is a fully integrated patient engagement app that works alongside your current PM system. The app scans your PM and presents endless scheduling opportunities for your staff while reducing the work that goes into patient outreach. The reporting suite ties the actions of your front desk, to the analytics provided to owners and managers.
Behind the software sits a team backed with decades of dental industry experience. In fact, RecallMax™ was designed by dental professionals, for dental professionals, which is why they are recognized as the number one productivity enhancement tool in the dental industry today. Stay on top of treatment plans, collections, filling short-notice cancellations, and more.
Leveraging automation, the right way
Automation can be, and is, a vital resource to any practice but when we rely too much on the convenience of automated messages, we shorten our reach to get patients back. If you can use automation for patient outreach and process improvement, that’s where real gains are found. Knowing the power and limitations of automation is the key to improving workflow, driving revenue, and filling short-notice cancellations quicker. Unfortunately, practice management (PM) systems do not offer efficient resources to tackle the solution.
RecallMax™ analyzed 30 million automated messages to measure their effectiveness. From this analysis, we discovered that 60% of patients confirmed their existing appointment while only 10% scheduled a new appointment. As you can see, automation is great at confirming patients’ appointments, but most practices overlook the opportunity sitting in front of them for their front office to go after the other 90% of unscheduled patients.
This is where the front office can use automation to its advantage. The front desk suffers from several manual and time-consuming tasks due to the limitations of your PM. The more steps we can reduce while improving efficiency is the end goal. To do this, we need automation to assist staff in every scheduling opportunity, reducing confusion and offsetting messaging limitations.
All practice growth begins at the front desk and having a comprehensive approach when it comes to using automation allows you to super-serve your patients. Scheduling opportunities, and the dental health of your patients, shouldn’t solely rely on your patients volunteering themselves to you via text or email.
Understanding the analytics: looking forward and not behind
To grow, practices need to track their performance. To track performance, they need automated tools that work with the existing PM. Ideally, a tool that monitors individual and collective output. It’s vital to know what to measure since you see, and talk, to countless patients on any given day leaving you with minimal time to accomplish other things. Without tools to visualize your output, it’s near impossible to know if what you’re doing is making any real impact over time.
Reports should be updated daily, so you can make changes and coach your team throughout the month to succeed. H. James Harrington, the author of Business Process Improvement, said, “if you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” With over 45 years of experience helping businesses improve their processes, RecallMax understands the importance of measuring performance. All practice analytics can be found on one dashboard, giving you full visibility into the practice and staff performance. To schedule a demo of RecallMax and the analytical dashboards, click the link below.
https://www.recallmax.com/book-a-demo
EPISODE SUMMARY
AADOM Radio & RecallMax Present:
Josh Muir-Director of Strategic Partnerships-RecallMax
Learning Objectives:
- How technology can help you spot the quick wins in your practice
- Understand how to build a patient care journey beyond automation
- Learn the limitations of your processes and how technology can solve them
More about Josh:
Josh is responsible for consulting with DSO’s and group dental practices on how RecallMax can help grow their practices organically through hygiene optimization and system implementation. Backed with over a decade of senior leadership experience in the medical service industry he is highly experienced in growing organizations on an acquisition and operational basis. Josh’s expertise is in identifying the key opportunities within growing practices and can provide advice on how to create buy-in through the process of change.
About RecallMax:
RecallMax™ is regarded as a personal assistant for your entire team. It keeps dental chairs full, workloads manageable, practices productive, and staff and patients happy. Our industry-leading software does this by taking the stress away from time-consuming and frustrating operational tasks. Leaving you focused on dentistry and patient care whilst we take care of helping your practice run effectively and efficiently so patient retention and practice revenues continue to grow.
Behind our software sits a team with decades of dental industry experience. In fact, RecallMax was designed by dental professionals, for dental professionals, which is why we are recognized as the number one productivity enhancement tool in the dental industry today. Let us help you stay on top of treatment plans, collections, filling short-notice cancellations, and more.
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