Power Bite 1: Catch the Cancel
by Penny Reed
Handle Cancellations with Confidence
When a patient cancels last-minute, what’s your first response?
If your go-to line is “That’s OK,” it might be time for a reset.
Welcome to the very first edition of AADOM’s brand-new Power Bites series—quick, power-packed videos designed to help you strengthen your leadership skills, build a stronger team, and tackle everyday practice challenges with confidence. Each video is under five minutes and comes with a downloadable Power Sheet to help you share what you’ve learned and take action right away.
Power Bite #1: Catch the Cancel
In this kick-off video, AADOM’s Executive VP Penny Reed dives into one of the most common (and costly) habits in dental offices: reflexively saying “That’s OK” when a patient cancels on short notice.
But is it really OK?
This Power Bite introduces a fun, memorable way to interrupt your own reaction and shift into curiosity instead of compliance. With a playful nod to iconic characters like Mrs. Doubtfire or Julia Childs, Penny shows you how to break the pattern, reset the tone, and lead the conversation with confidence.
Why it matters? Because how you handle cancellations affects your schedule, production—and your practice culture.
You’ll Learn:
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Why “That’s OK” sends the wrong message (even if you mean well)
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How to build a simple script that supports your patients and your practice
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A quick, quirky thought pattern interrupt you won’t forget (seriously—just try it!)
Members: Download Your Power Sheet!
Use it to role-play with your team, reflect on your own habits, and start shifting your language right away.
Power Bites and their accompanying Power Sheet are included with your AADOM membership and available anytime on eCampus. Look for a new one in your inbox each week—and start powering up your practice, one bite at a time.
Watch for Your Weekly Power Bite!
Every week, we’ll deliver a new Power Bite video in Wednesday’s AADOM Insider newsletter. AADOM members can access all Power Bites and downloadable worksheets anytime on eCampus. We’re here to support your success—because when you thrive, your practice thrives too.
Not an AADOM Member Yet?
Now’s the perfect time to join the 10,000+ dental managers across the country who rely on AADOM for real-world support, expert training, and tools like Power Bites to grow their careers and strengthen their practices. Join today for less than the cost of a daily cup of coffee and start unlocking leadership resources designed just for you!
