To Scrub or Not to Scrub
When I began my career in orthodontics, I was hired as a front desk receptionist. The administrative team wore professional shoes, black slacks, and shirts provided by the practice. It was a simple and straightforward approach, and it worked! Every couple of years, the shirts would change, but the rest of the attire remained consistent.
When I transitioned into a managerial role, I continued with the same protocol, as the simple structure of black slacks and a top provided by the practice had worked so well. However, it quickly became apparent that a one-size-fits-all approach no longer suited everyone.
Too Many Preferences
If I selected button-up shirts, the team would say they weren’t flattering on all body types. If I went with long sleeves, half the team would be too warm. If I chose short sleeves, half the team would be too cold. If I picked cardigans, the team would complain that the style was too old-fashioned.
No matter what I chose, some or all of the team was unhappy. With every problem, there is a logical solution, so I decided to let the team choose their own attire as long as it falls within business casual standards. I once again thought this would be an easy fix—everyone could select what worked best for their body type and personal style, as long as it still looked professional.
Dress Codes Mean Different Things
I had no idea just how subjective the word “professional” is in today’s world. With team members ranging in age from their 20s to their 60s, I found myself facing a wide range of attire as they walked through the door each day.
Now I had team members wearing jeans to work, believing black jeans didn’t even resemble regular jeans. Some chose slip-on sneakers, thinking no one would notice since their shoes were hidden under the desk. Others wore very low-cut blouses, justifying it because they had a lovely design, which was professional. My personal favorite was open-toed sandals, as they were considered a decorative style.
A Reasonable Solution
It’s fascinating how something as seemingly simple as a dress code can become a complex issue when you consider a diverse group of individuals with different preferences and needs.
Time for a new solution… what if the entire team wore clinical attire?
Standardizing the dress code across the office would create a sense of unity and uniformity. The clinical team already wears sneakers and scrubs every day—both of which are comfortable, functional, and work-appropriate.
After discussing the situation with the team to gain their support, we made the decision. We selected a vendor for scrubs and chose the colors to be worn each day. Both the clinical and administrative teams were given the freedom to choose their preferred scrub top and bottom styles individually.
Personal note, cargo scrub pants are my go-to — there are so many pockets!
Dressed For Success — Finally
This change has significantly improved the clarity of the dress code policy and boosted employee satisfaction. Although it was quite a journey, this decision struck the perfect balance between maintaining a professional atmosphere and allowing the team to feel comfortable and express themselves.
About the Author
Lisa Swanger, MAADOM
Lisa Swanger’s journey began in 2010, when she was hired at the Front Desk of an orthodontic practice. Setting her sights on Practice Manager, she learned insurance, financials, treatment coordinating, and office management across multiple offices.
Joining AADOM in 2021, achieving her fellowship in 2022, and mastership in 2024, she demonstrates dedication to professional development.
Outside work, Lisa finds joy spending time with loved ones, being outdoors, and enjoying the thrill of a scary movie.
