AADOM Speaker/Consultant Alliance

Meet the ASCA Members

Click on the speaker photo to learn more!

Mindy Altermatt

Success Coach

Mindy Altermatt is a professional Success Coach and speaker who has a rich history in dental practice management. Her deep love and appreciation of dental practice leaders help her connect to the unique challenges they face on a daily basis. Her programs inspire attendees to “Make the Shift from Manager to Leader” while being thought-provoking, interactive, and relevant. She is committed to helping dental professionals achieve their goals and dreams while creating a life they love. She's a lifetime AADOM member, earned her AADOM Fellowship (FAADOM) in 2010, and was AADOM's office manager of the year in 2007. She’s also a member of the Speaking Consulting Network, the Academy of Dental Practice Management Consultants, and the National Speaker’s Association. She is married and lives with her husband Steve in Boulder, CO along with their adorable Havanese and poodle mix Lexi. Contact Mindy

Heidi Arndt


Heidi Arndt RDH, BSDH is the founder and CEO of Enhanced Hygiene, where they partner with dental groups to create engaged and profitable hygiene teams. Heidi spent the early part of her career working in private practice and at the Mayo Clinic (Department of Dental Specialties). In 2002, Heidi began working for one of the largest dental management companies in the country where she was the National Director, Dental Hygiene Development. Heidi managed over $140 million in annual revenue, and led all dental hygiene development activities for more than 250 practices and 1000 dental hygienists across the entire United States. Heidi created and implemented a mentoring and dental hygiene development curriculum, that improved patient care, created accountability and increased hygiene profits exponentially year after year. In 2011, Heidi launched Enhanced Hygiene. She is dedicated to helping dental groups support the development and enhance the value of their dental hygiene team. Heidi’s coaching and training programs have helped hundreds of practices achieve their long sought after goals – improving leadership, teamwork, organizational systems, patient care, patient service, verbal skills, and the bottom line. Contact Heidi

Sandy Baird


With an MBA focused on dental management and more than 30 years working in a general dental practice, Sandy Baird founded Baird Dental Business Concepts in 2005. Since then, Sandy has taught, trained, coached, advised, and partnered with a wide diversity of dentists and their teams. Sandy’s work experience covers almost every role in the practice from dental assistant to toilet bowl cleaner, allowing her to understand your practice from many different perspectives. She has a burning desire to help every team member perform at their highest levels, achieve their goals, and send their patients home feeling as if they want to tell everyone in town how amazing their dental office is. Contact Sandy

Lois Banta

CEO of Banta Consulting, Inc

Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 40 years of dental experience and consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of The Academy of Dental Management Consultants (ADMC), The Academy of Dental Office Managers (AADOM) and The American Academy of Dental Practice Administration (AADPA). To contact Lois and inquire about Banta Consulting or The Speaking Consulting Network:   Office-816/847-2055, Address: 33010 NE Pink Hill Rd, Grain Valley, MO 64029, Email: lois@bantaconsulting.com or check out her website: www.bantaconsulting.com and www.speakingconsultingnetwork.com. Contact Lois

David Black


After 40+ years of clinical dentistry, I decided to put my education with consultants plus my clinical experience to work by forming Pinpoint Dental Consulting, a full-service dental management consulting firm based in Virginia, but expanding to surrounding states and beyond. Both as a speaker and an in-office consultant, I can speak and teach on a broad variety of subjects from scheduling to DiSC personality training. Contact David

Charles Blair


Dr. Charles Blair is dentistry’s leading authority on insurance coding strategies, fee positioning and strategic planning. He has individually consulted with thousands of practices, helping them identify and implement new strategies for increasing legitimate reimbursement. Dr. Blair’s extensive background and expertise makes him uniquely qualified to share his wealth of knowledge with the dental profession. A widely-read and highly-respected author and publisher, he currently offers several publications, Coding with Confidence, Administration with Confidence, Diagnostic Coding for Dental Claim Submission, Medical Dental Cross Coding with Confidence and the Insurance Solutions Newsletter. Also through his expertise, he founded www.practicebooster.com which optimizes insurance administration and aids in maximizing reimbursement. He holds degrees in Accounting, Business Administration, Mathematics and Dental Surgery. Contact Dr. Blair

Jonathan A Bregman


Jonathan A. Bregman, DDS, FAGD, is a clinician, speaker, author, trainer, and ‘Dentist to Dentist Success Coachtm’ Dr. Bregman has personally led successful dental practices for more than 30 years and worked as a part time Adjunct Faculty member at the University of North Carolina School of Dentistry. He has presented over 150 programs on early oral cancer detection and on practice management topics in 45 states and abroad. He has also been honored as a presenter at all major US and international dental meetings in the past 7 years.   To Dr. Bregman, the goal for all dental practices must be to maximize the quality of patient care which, then, will directly enhance the financial bottom line. Contact Jonathan

Debi Carr

HIPAA Compliance Expert

Debi Carr brings over 28 years of executing safety and security measures in information systems and technology. Debi Carr is a HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems provider, HIPAA Certified Professional, Certified Ethical Associate, and she holds various IT management certifications. Contact Debi

Andy Cleveland

Andy Cleveland, “The Accounts Receivable Ninja” has been in the revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up he developed a proficiency in recovering lost revenues and rose to the top of his field. He realized his skill sets were better utilized working with practice owners so, he moved to the service side of the business. Currently, he consults with dentists and is responsible for training and coaching their staff. He has partnered with numerous best in class service providers to help dentists optimize their accounts receivable process to ensure maximum profitability. Not only is it rewarding to help practices achieve greater efficiency but, improving key areas such as employee satisfaction and recare as well. He is a member of The Academy Of Dental Management Consultants (The ADMC), a creator of The Dental Resource Partners and Practice Support Network dental groups, a speaker and consultant that enjoys specializing in the dental field. Contact Andy

Kimberly Y. Culp


Kimberly Y. Culp, RDA is CEO, President and Founder of KYR Staffing, a Dental Staffing Agency. The JOB Life Coach LLC. Empowering those in the workplace with Coping Skills. Kimberly graduated in 1990 from Long Beach State College and Dental Assisting School. After earning her RDA, she moved to Atlanta, Ga. Throughout her tenure of working with a variety of cosmetic dentists, she traveled all around the US learning how to be most efficient in dentistry. While employed in the dental office, Kimberly soared as a leader from clinical to management. She served on the 1st board for the Dental Hygiene program at Atlanta Technical College. KYR Staffing is the sponsor for The NDA and NGDS. Kimberly is an active member of The Speaking Consulting Network, The Academy of Dental Practice Management Consultants, and The American Association of Dental Office Management. Her Fun, Unique Teambuilding Workshops are full of hands-on “Real Life Dental Office Experiences.” For the past 20 years, KYR Staffing, Inc., have staffed, trained and coached many dental offices in Georgia. Creating a team of Elite Dental Professionals who understand and love what it is that they do.  We offer: Temporary/Permanent Staffing, Team Building, Conflict Resolution, Team Performance/Evaluation as well as Disciplinary Corrections, Staff Transitions, Risk Management, Fraud Prevention/Detection, Front Office/Clinical Training and Staff Image Training.  Kimberly enjoys spending family fun time with her husband Ralph, children and grandchildren. As a Motivational Speaker, Life Coach and Philanthropist, her community involvement is broad. She loves serving the senior citizens, homeless and battered women and children. Contact Kimberly

Linda Drevenstedt

Linda Drevenstedt, MS, President of Drevenstedt Consulting, LLC is a leadership/management coach, life coach, speaker, author, and webinar developer with an insightful and broad perspective. Her “Steel Magnolia” approach is honest and straightforward with a spoonful of sugar. She has real “in the trenches” experience from dental hygiene, dental assisting and managing a multi-specialty dental group practice. She holds undergraduate degrees in Dental Hygiene and Business Management, and a Master’s degree in Health Care Administration. Her certifications include: Talent Smart Emotional Intelligence, Target Training International Insights on Behavior and Motivators, Everything DiSC and Leadership Coaching. Dentistry Today has voted her a “Leader in Consulting and Speaking” for the past 15 years. Linda’s new book, Life Path by Design, an Amazon best seller is currently available on amazon. Email her at linda@drevenstedt.com Contact Linda

Teresa Duncan


Teresa is a popular speaker on managerial excellence and dental insurance. As a lifetime member and a Fellow of AADOM, she understands your struggles and celebrations. Audiences often comment she connects with the crowd because of her prior extensive experience as a manager. She is a member of the Academy of Dental Management Consultants and the National Speakers Association. Teresa was recently named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is regularly recognized as a Leader in Consulting by Dentistry Today. Recently, she provided consulting assistance in the development of the American Dental Association's Guidelines for Practice Success™. Teresa received her Master’s Degree in Healthcare Management from Marymount University. Contact Teresa

Debra Engelhardt-Nash

Debra Engelhardt-Nash has been in dentistry over 25 years.  She is a trainer, author, presenter and consultant.  Debra has presented workshops nationally and internationally for numerous study groups and organizations included ADA, Hinman and Chicago Dental Society.  Debra is the 2015 recipient of the Gordon Christensen Outstanding Lecturer award.  She is currently the President of the Academy of Dental Management Consultants. Contact Debra

Andrea Greer


Over her 25 years of experience in the dental industry, Andrea has led practices from many positions: dental assistant, hygienist, office manager, Dentrix trainer, practice management consultant and speaker. She approaches her work with each practice uniquely to develop protocols and workflows to reduce stress and advance patient communication. In this current healthcare climate, it can be a challenge to navigate the murky waters of dental insurance and still achieve fulfillment and life balance. Andrea is passionate about helping dentists and their teams believe in what they are providing to the patient family and realize contentment and purpose. Her gift of connection and empathy is a key element in engaging with audience members, as well as developing leadership one on one with her clients. See what Andrea can do for your practice and your team!  Contact Andrea

Laura Hatch


Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. Laura earned her Masters in Organizational Development from Johns Hopkins University and had worked with her husband to start and grow two successful fee-for-service dental practices. Laura has authored articles for leading dental magazines, web-based dental communities, and she personally answers many forums, bulletins, and dental-related internet message boards. In addition to her sold-out seminars for Front Office Rocks, Laura is Fellow of the American Association of Dental Office Management, a national and international speaker for a leading authority on dental practice management, state and local dental societies, and study clubs. Additionally, she speaks on all topics having to do with front desk systems, employees, training, scheduling, team-building, and motivating employees. Contact Laura

Ginny Hegarty, SPHR

Senior Professional in Human Resources

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Writer and Coach passionate about helping dental professionals create their next level of success and a practice that they love. Ginny is best known for her expertise in practice growth and leadership with a focus on breakthrough communication success and employee engagement. Ginny is the Founder and President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. She proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] and Ginny has presented Practice Management 101 to the students at Harvard School of Dental Medicine. She is a Past-President of The Academy of Dental Management Consultants. Ginny’s book, PIVOT, Practice Leadership Redefined, was released in the fall of 2016 and she is introducing the book to dental study clubs around the country with her new program, PIVOT Leadership Live! Contact Ginny

Tija Hunter


Tija was named one of the Top 25 Women in Dentistry by Dental Products Report. Member and former VP of the American Dental Assistants Association, Tija holds the honor of Master. She is a board member for Dental Products Report Magazine and contributor to several dental publications. Founder of the Dental Assistants Study Club of St. Louis and director of the Dental Careers Institute, her passion is equipping dental teams with the knowledge to grow. Contact Tija

Janice Hurley

A noted authority on treatment presentation and the effective use of photos and video in the dental practice. Janice consults and coaches "hands on" and through articles published and programs presented. Even dental hygiene schools use her written protocol standards for both image and effective communication.
After earning her degree in Organizational Behavior from The University of San Francisco, Janice has invested more than 25 years’ as a dental consultant, helping her clients gain higher treatment acceptance and attract higher quality patients. As an international author and speaker on what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Her energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPA’s, Henry Schein, and many, many more.
Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She really is the expert on personal presence & professional success in dentistry today. Her input on how patients see you TODAY is spot on and priceless. She takes offices through a 30-point IMAGE evaluation that allows those offices to set themselves apart from their competition.
Contact Janice

Laura Jamison

Laura has worked in dentistry since 1981. She has worked in dental offices, worked for a prestigious management consulting firm, Pride Institute, and owned and operated her own business, Jamison Consulting since 1992. Actively participating as a speaker and member of AADOM since 2005, and a member of ADMC since 2004, Laura was elected Vice President/President-Elect in 2016 and will serve as President of ADMC until 2020. Laura joined Henry Schein as a 360 Practice Development Coach in February 2018 and is thrilled to be serving dentists in Ohio.  Contact Laura

Wayne Kerr


Retired from 38 years of clinical practice and small-business ownership, Dr. Wayne Kerr’s passion as a speaker is to “shorten the learning curve” for today’s young practitioners. He was recognized many times as a civic and small-business leader and was awarded Fellowship in the ACD, ICD, and PFA, Mastership in the AGD, and is a recipient of the Life-Long Learning and Service Award. Contact Wayne

Kathy Kirkby


Kathy is a trainer/coach/consultant who bases her success with the transfer of knowledge to those she works with. She works tirelessly shoulder to shoulder in the operatory, at the front desk and in the private offices of all members of the dental team. Sharing, guiding and problem-solving for the benefit of patients, staff and doctors are key in her motivation. Starting her career as a Registered Dental Assistant Level 2, she has worked chairside knee to knee with periodontists and general practitioners for several years. Always the educator Kathy completed her Degree in Health Education at Dalhousie University and began sharing her training methods with the dental world. Her management career began with Tridont Dental Centres and for 7 years she managed one of their 126 Canadian practices, training in HR, practice management, practice dynamics, accounting, productivity and ideal scheduling. As the business of profitable dental centers grew so did Kathy’s clientele. She ventured out into the small business world and became an owner/operator of a consulting company: The Best Practice Coaching that spanned throughout the 4 Atlantic Provinces and Alberta. Kathy complimented her repertoire work with dental teams and added CPHR – Certified Professional Human Resource to her toolbox; working through many situations seeking the best solution for all, complimenting her skills with placements and support members for dental practices. In 2017 Kathy presented at the Golden Girls of Dentistry Inaugural Cruise and became a member of the Academy of Dental Management Professionals - ADMC. On a personal note, Kathy is married to her high-school sweetheart. They live in Lunenburg, NS and enjoy their 3 children and 4 grandchildren. Kathy is energetic, tireless and totally passionate about dentistry and strives to share success tips with all she meets. Contact Kathy

Lynne Leggett


Lynne is the Founder & CEO of Victory Dental Management. As a previous Practice Administrator herself, she understands the obstacles you face and what it takes to lead your team to success. Her passion is to help dental practices reach their full potential, increase their productivity and profitability while enabling them to deliver the best patient care and customer experience. Lynne is a lifetime member and Fellow of AADOM as well as a member of the Academy of Dental Management Consultants and Speaking Consulting Network. She frequently writes for leading dental publishers, dental forums, multiple state association newsletters, and The Observer. Her speaking topics include areas around building a winning team, leadership, management, communication, improving profitability, understanding how role and responsibility affect profitability, and how to take your team to the next level. Contact Lynne

Judy Kay Mausolf

Dental Practice Management Coach

Judy Kay Mausolf is a dental practice management coach, speaker and author with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, work together better and deliver service with more focus and passion which ultimately result in sustaining a happier, healthier and higher performing culture! She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, and a member of the National Speakers Association and Academy of Dental Management Consultants. She is author of two books; “Ta-Dah! And “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7 pound Yorkie! Contact Judy

Kim McQueen

Executive Director of AADOM

Kim McQueen is President and Founder of Common Sense Dental Advisors (CSDA). Her company specializes in developing and executing marketing strategies customized to help clients achieve their business goals. Kim is also the Executive Director of the American Association of Dental Office Management (AADOM). She oversees the membership operations, association relations, and is the meeting planner for the AADOM annual conference. In addition to a busy career, Kim is involved in many charitable organizations, including Oral Health America (OHA), serving as a past chairperson for the Annual Gala, volunteering for the Downs Syndrome Network, and is a trained hospice volunteer. She resides in Champaign, IL with her husband and enjoys spending time with her grandchildren and riding her Harley. Contact Kim

David Moffet


Dr. David Moffet BDS FPFA CSP is an Australian Dentist and an international expert in Dental Practice Management. He is a skilled dentist, dynamic speaker, and a proven business growth coach, and is the #1 Authority on World Class Dental Customer Service. An accomplished writer and blogger, he is also the author of the three years running #1 Amazon Bestseller “How to Build the Dental Practice of Your Dreams (without killing yourself) in Less than Sixty Days!” He is the inventor of The Ultimate Patient ExperienceTM, a simple to implement patient retention system he used to build and subsequently sell (for several million dollars) his very successful Dental Office located in working class western Sydney. Dr. Moffet now spends his time speaking, lecturing and writing, as well as coaching private Dental and non-dental clients (in USA, Great Britain and Australia and New Zealand) on how to improve their businesses and practices by focusing on customer service and patient retention. He has spoken in New York, London, Copenhagen, Cleveland, Manchester, Las Vegas and Philadelphia, as well as in Sydney, Canberra Melbourne, Adelaide, Brisbane and Perth. The bottom line is – Dr Moffet delivers results. By understanding and implementing his customer service concepts and mastering communication skills, professional service businesses can easily replicate this success and successfully apply it in their own industry. Contact Dr. Moffet

Theresa Narantic

Theresa Narantic, has been in dentistry over 35 years growing dental businesses and dental teams. An expert in efficiency, she has worked successfully to begin practices from scratch start-up, transition and assisted with acquisitions. Theresa shares her understanding in all areas of management and leadership in general dentistry and specialty. In 2003 Theresa began her own business which focused on guiding Drs. with the start-up process through the first years of business to improving productivity and profitability which has been key to seeing their business flourish. Marketing, team training, treatment presentation and hygiene development are some of the areas she has successfully helped dental practices initiate and strengthen within their businesses. Theresa joined PPC in 2002 and is the Consulting Partner for the firm. Prior to becoming a member of the team at PPC, she was a senior consultant for a national consulting company and successfully completed continuing education with Dale Carnegie. Her passion for helping others was an obvious complement to a career in the health care field. In 2006 Theresa was sponsored into the Academy of Dental Management Consultants by Dr. Paul Homoly where she joined a field of members of distinction and is currently on the Board of Directors. She is also an active member of SCN, Speaker Consulting Network since 2011. In addition to consulting, she writes, speaks and presents in webinar formats for many organizations. One of the most gratifying areas of personal success has been assisting dental team members achieve their potential by changing the self images of young women from being job-oriented to career minded. Theresa is also a highly regarded D1 collegiate, USAV and IHSA volleyball official. She loves spending time with her family and friends which frequently involve traveling. Contact Theresa

Laurie Owens

Laurie Owens is an insurance specialist that through the years developed a conviction that patients should be able to have their treatment covered under medical insurance due to systemic conditions. This equaled to increased practice revenue and numerous patient to patient referrals. Ms. Owens has created an interactive program for dental to medical coding/billing that will guide dentists, clinical teams and front office staff through this profitable journey. Her goal is to increase case acceptance by effectively billing and collecting medical payments; thereby helping patients to maximize all available insurance benefits. Contact Laurie

Jan Palmer


Practicing dental sleep medicine is a goal for many, but a reality for few. The complexity of the insurance reimbursement process has provided enough frustration that many dental offices abandon the potentially lifesaving and profitable area of practice. Over the years I have developed strategies designed to connect the essential services patients require to the well-deserved insurance reimbursement. I have worked with offices from all over the county to establish functional and sustainable billing protocols for sleep apnea procedures including proper medical documentation and the break-down of policies for Medicare and private insurances. Medical coding and billing is often last picked for the proverbial dodge ball game because big insurance doesn’t seem to want dental teams to understand the process. However, that is all medical billing is—a process, and it can be learned. In addition to speaking and consulting roles, I am on the Provider Outreach and Education committee for Medicare DME for Jurisdictions A and D, have co-authored an e-book Medicare: What Every Dentists Needs to Know NOW which breaks down the confusion of the upcoming mandates that Medicare has set forth for all dentists. I sit on the board of directors of the WNY Dental Managers Group, am a Fellow, an Ambassador and active member of the American Academy of Dental Office Managers as well as being a facilitator of the American Academy of Dental Sleep Medicine (AADSM) study club while holding a management position with Sleep Apnea Dentists of New England, putting theory into practice every day. Contact Jan

Christopher Phelps


Dr. Christopher Phelps is an entrepreneur, general dentist, and an Amazon best-selling author who practices in Charlotte, NC. In his first 7 years of practice, he grew the revenue of his practices by a factor of 10X, going from 1 practice location to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at each of the two practices, effectively collecting with 2 offices what he had collected when he owned 4 offices. A major part of this success was the Call Tracker ROI program he developed out of his own marketing needs and issues. With it, he was able to increase his new patient numbers from 60/month to averaging over 300/month; all the while decreasing his marketing expenses by 74%. In 2016 he launched Golden Goose Scheduling to help practices answer and schedule more new patient calls so they didn’t have to pay more in marketing money to get them. In 2016, out of 6000 dentists who were nominated across the US, Dr. Phelps was selected as the Doctor’s Choice National Dental award winner. In addition, to being a Kolbe Certified Trainer, a key opinion leader to several large dental companies & understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. He has studied under the authority in this field, Dr. Robert Cialdini and, out of the thousands of people who apply yearly, was one of only two selected and awarded the title of Cialdini Method Certified Trainer (CMCT). Contact Dr. Phelps

Marsha Pilgrim

Marsha is President of MSP Consulting, has over 30 years experience in the dental office environment, first as a Registered Dental Assistant and then as an Office Manager. She has spent the last 12 years as a dental management consultant and enjoys helping practices put systems and financial plans in place to help make their offices more productive, more efficient and less stressful. She has experience in scheduling, collections and setting production goals and obtaining them. She has worked with computers in the dental office for over 15 years and is a certified trainer for Dentrix. Marsha maintains a working knowledge of daily dental office activities and issues by helping out at her husband's dental practice when time allows. Marsha is a Certified Consultant in Employment Law Compliance and Integrated Performance Management with Bent Ericksen & Associates, as well as a lifetime member of the American Association of Office Managers (AADOM), The Academy of Dental Management Consultants (ADMC) and The Speaking Consulting Network (SCN). She is also a Certified Dentrix Trainer. Contact Marsha

Penny Reed

President of Penny Reed & Associates

Penny Reed is the founder and president of the dental coaching company - Penny Reed & Associates. She works with dentists and their teams to increase their focus, improve their systems, and accelerate their results. As a professional speaker, she shows dental teams how to reach their goals through greater communication and focus. She has actually written “the book” on practice growth titled, Growing Your Dental Business. In addition, she is the host of the podcast, The Growing Your Dental Business Show, on iTunes. As a result of her work, her clients are more focused, have more income, and have happier teams. On a personal note, Penny is a major Disney fan. It’s her happiest place on earth – and she is always plotting her next Disney adventure with her family. Contact Penny

Courtney Roberts


Courtney Roberts, F.A.A.D.O.M is the owner and creator of ForeFronters, a sales-free workshop training program for front office superheroes! Courtney is also a full time practice manager for an endodontist in San Diego. In 2014 she earned the title of Fellow by the American Association of Dental Office Managers (AADOM) and she was a nominee for the 2015, 2016, and 2017 National Office Manager of the Year Award. AADOM also honored Courtney with the Office Manager of Distinction Award 2 years in a row. In addition, Dental Product Reports named Courtney as one of the Top 25 Women in Dentistry for 2016 and she is a member of the Speaking Consulting Network. Courtney has received national publications on practice management articles that have been featured in DentistryIQ, Dental Assisting Digest, and The Observer. She has continued her passion of dentistry by becoming an accredited AADOM Ambassador, an AADOM Lifetime Member, and she also serves on the board of directors for the San Diego Chapter for Dental Office Managers Study Club. Contact Courtney

Minal Sampat


As a practicing dental hygienist, successful business owner and a national speaker, Minal engages in the ever-changing marketing landscape and understands how to connect with the ideal new patient. Born in India, and after getting to experience childhood in the U.S. Virgin Islands, Minal chose to attend Rutgers University. While in college, she developed a passion and deep appreciation for dental marketing. Utilizing her insight and expertise, Minal launched her company by breaking a Guinness World Record to support and spread awareness about oral hygiene and breast cancer. Due to her innovative marketing strategies, she has since been featured on many press platforms including Huffington Post, Dentistry IQ, DrBicuspid, Dentistry Uncensored with Howard Farran, Thriving Dentist Podcast Show by Gary Takacs, and more. She continues to help dental practices succeed by sharing her passion and knowledge on streamlining dental marketing for real conversions. In today’s ever-competitive business market, Minal has become a sought-after speaker because of her upbeat personality and the ability to connect with groups of all sizes. When speaking to an audience, she offers a unique approach, which helps draw full engagement from the crowd. She is always highly informative whenever presenting with small and larger groups of over 400 while seamlessly weaving amusing stories, current trends and cutting edge marketing tips for an overall captivating experience. Minal brings with her a wealth of knowledge that allows an audience to feel empowered with new techniques to implement right away. Her attendees leave with renewed business confidence, cutting edge marketing strategies and training concepts that can be implemented right away. Contact Minal

Jennifer Schultz


Jennifer Schultz has spent over 20 years working in the dental industry as a practice management consultant, software trainer, and a clinical hygienist (15 of those years). She has used her extensive dental industry experience to help practices run more efficiently and give them the time to focus on an exceptional patient experience through her companies: VirtualDentalOffice.net, DentalInsuranceNavigator.com, and The Achievement Blueprint. As an Efficiency Coach and Speaker, Jennifer Schultz teaches dental professionals how to ensure behind the scenes tasks and projects are being completed to move the practice forward. This allows dental team members to focus on patients and strengthen the practice to save time and money, as well as reap the rewards of implementing the changes. Jennifer's experience and knowledge can transform dental practices into more productive and enjoyable work environments for the entire team. Contact Jennifer

Debra Seidel-Bittke


Debbie Seidel-Bittke, RDH, BS is an international dental consultant, coach, speaker and author. She is also CEO of Dental Hygiene Solutions, powered by Dental Practice Solutions. Debbie is a world-class leader in creating highly profitable hygiene departments. She is a well-known former clinical assistant professor at USC in Los Angeles and a former hygiene department program director. Dentistry Today recognizes Debbie as a Leader in Dental Consulting for the past 12 yrs. Contact Debbie

Roy S. Shelburne


Dr. Shelburne, an honor graduate from VCU’s Dental school, opened a private general practice in Pennington Gap, Virginia in 1981. In 2008, he surrendered his dental license to practice dentistry after being convicted of healthcare fraud and was sentenced to 24 months in Federal Prison. Now a subject matter expert for the ADA and a nationally known speaker, writer, and consultant, Dr. Shelburne candidly shares his mistakes, his experiences, what he learned as a result, and how to avoid the same life altering experience. His goal? To increase legitimate reimbursement while reducing risk and to keep you out of prison. Contact Roy

Theresa Sheppard


Theresa provides the tools and systems necessary to become skilled in all aspects of clinical and administrative practices, risk management, and patient/practice protection. Additionally, she gives you the power to understand the oral-systemic link, allowing you to help your patients and your community become healthier. Theresa is an RDA, managed a general practice for over 20 years, is the Founder of Career Express Dental Assisting School, a California CE provider, as well as a provider for the California Radiation Safety Course. Theresa’s love of dentistry and teaching, combined with her extensive hands-on experience of over 35 years, uniquely qualifies her to train dental teams. She leaves them empowered, informed, and able to implement what they have learned as soon as they return to the office. Contact Theresa

Lisa Marie Spradley


Lisa Marie Spradley, FAADOM, is the Front Desk Lady. With 20 years of experience, she works in the dental office and understands the struggle to put the patient's needs first while still taking care of the business of the front office. As a communication coach and speaker, she helps teams develop skills to increase production, patient retention, and personal satisfaction. A Fellow of the American Association of Dental Office Managers (AADOM), Lisa was honored to be chosen as the 2014 Office Manager of the Year. In 2015, she was named one of the Top 25 Women in Dentistry. Contact Lisa

Diana Thompson

Founder/CEO, Dental Performance Institute

A Dental Practice Operations and Financial Analyst by trade, Diana’s clients’ and industry trusted advisors praise her most for being innovative, honest, direct, and professional. Her approach incorporates a focused 360-degree assessment of business operations, financials, its leader(s), (exploring vision, goals, Outstanding “Operational Equity!”®) and their team(s) – helping an organization to see what is holding them back from increasing revenues, scaling, improving efficiency, and advancing their business growth goals. With 31 years of dental industry experience, which includes 18 years of business consulting and coaching expertise, Diana specializes in organizing, standardizing, and improving practice operations, patient and referral base retention, financial growth, increasing brand awareness, new business development, team building and communication, internal and external conflict management, transitions / acquisitions, start-up practices, and compliance. As part of her process, she helps clients create and implement the training and team building programs required to ensure that the cultural and other changes needed for growth to occur, will continue and stay with a practice or dental corporation well into the future. Diana sees through the white noise and helps under-performing businesses turnaround and revitalize their business operations in a timely manner. Contact Diana

Adrienne Twigg

Adrienne Twigg is an HR and employment compliance specialist with Bent Ericksen & Associates.  Adrienne provides educational programs, training and human resource services to dental professionals across the country. With her HR expertise and experience, coupled with a background managing a large dental group practice for 17 years, Adrienne’s presentations are insightful and practical, with an HR success oriented focus. She is a member of the American Association of Dental Office Managers, the American Academy of Dental Group Practices, Academy of Dental Management Consultants, Speaking Consulting Network, and the Society for Human Resource Management. Contact Adrienne

Glennine Varga

Glennine is a Team, Business Development and Sleep Coach for Arrowhead Dental Lab. She is a certified temporomandibular dysfunction (TMD) assistant with the American Academy of Craniofacial Pain (AACP). She has been employed in dental education for 20 years. Glennine is a member of the Academy of Dental Management Consulting (ADMC) and a professional member of the National Speakers Association (NSA). She has been a TMD/Sleep Apnea trainer and speaker with emphasis on medical billing and documentation for over 15 years and has trained doctors and teams in the use of electro-diagnostic equipment for 5 years. She is also a visiting faculty member at The University of Tennessee, The Pankey Institute, American Dental Association (ADA), Academy of General Dentistry (AGD) and Spear Education’s Dental Sleep Medicine courses.
She has trained and assisted hundreds of dental offices on practice management, TMD/Sleep Apnea concepts, full mouth reconstruction and medical billing. Glennine has been published by Aesthetic Dentistry and is a columnist for the quarterly publication Dental Sleep Practice (DSP) magazine. Contact Glennine 

Julie Varney


Julie Varney, CDA, FAADOM, Director of Dental Practice Coaching and Team Training for Darkhorse Tech, Inc is a motivational in-office coach, empowering while equipping dental teams with simple solutions today for powerful results tomorrow. Julie earned her CDA from Hudson Valley Community College and in 2016 was awarded Fellowship with the American Association of Dental Office Management. She is an active member and a former Chapter President. In 2016, she was named Top 25 Women in Dentistry by Dental Products Report magazine. Focusing on building confidence and organizing chaos in the dental practice, Julie’s mission is to enhance each dental team members career, by embracing their passion and bringing out the leaders within them. Contact Julie

Raymond F. "Rick" Willeford


Rick’s passion is to bring your practice data to life and help unlock the opportunities in your numbers! His ‘Dental Cash Flow For Dummies!’ presentation shows how to simplify your financial information and put it to work as a real management tool vs. something for a tax return. He is one of the original Dental CPAs, and he was the Founding President of the Academy of Dental CPAs (ADCPA.org). So, he knows a thing or two about a dental practice. Rather than just focusing on overhead and cutting taxes, he knows the real key is to enhance the revenues on the ‘top line.' He has always been excited about the practice management side of dental practices. Unlike most CPAs, he also has an electrical engineering degree from Georgia Tech! He created DentaMetrix to create Dashboards and Wizards to extract actionable business intelligence from your practice data. Contact Rick

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