Phone Skills Curriculum

Enjoy a four-part series with secrets and strategies for you and your team to successfully handle any phone call.
Refining Your Team’s Customer Service
Five-star service is essential to attract and keep quality patients.

As an office manager, have you ever been in a position where a team member passes a patient call to you because they don’t know how to handle it?

Or perhaps you’ve passed by your front desk and cringed as you heard a team member tell a patient who just canceled their appointment, “Oh, it’s ok.”

AADOM’s Phone Skills Training provides secrets and strategies to handle any phone call successfully. This four-part series is an excellent tool for every team member, not just your front desk team. The modules include:

  1. Expect the Yes. Forget the Rest!
  2. Rescheduling, Missed Appointments & Cancellations
  3. Reactivation & Follow-Up
  4. Conflict Resolution With Patients

Participants receive certificates of completion for each module. The series is approved for four CE credits towards AADOM Fellowship (also AGD/Pace approved).

I'd like to learn more!

An AADOM Success Strategist will be in touch with more information about Phone Skills as well as all of the other benefits of membership. 

What’s Included?
Are you interested in signing up for our phone skills course? Good call!
Blonde woman talking on the phone and smiling

Every member of your team can benefit from good communication and immaculate phone skills. Our modules provide practical advice and suggestions you can put into practice from day one. Subjects covered on the course include:

  • Handling canceled and missed appointments with ease
  • Establishing a solid recare communication system
  • Listening to what your patient may not say
  • Asking for pre-payment and deposits
  • Having confident new patient conversations
  • Rocking your customer service
Course Information
Taught by:

Dana Watson, FAADOM

Approved for:



Included with membership ($295 for non-members)

Join Our Tribe
Phone Skills is just one of the many benefits included with AADOM membership.
Our AADOM tribe standing together in a conference room

When you join the AADOM tribe, you’ll enjoy a whole host of resources, including invaluable education courses like Phone Skills. Membership is affordable (less than $15/month!) and opens up opportunities for personal and professional growth and accomplishment. Here are just a few of the many benefits of membership:

  • Only $199/Year (that’s less than $17/month!)

  • eCampus Educational Curriculum
  • Designation Programs (FAADOM, DAADOM, MAADOM)
  • Live and On-Demand Webcasts
  • Private Members-Only Forum
A room fully of AADOM members posing for a group photoshoot

Succeed with AADOM Phone Skills

For the dental team to feel comfortable with ANY phone call.