AADOM Webinar Library

Presented by: Cheryl Donahue

Approved for 1 CE towards AADOM Designations

You NEED to know if your practice is PCI (Payment Card Industry) Compliant. If the practice is not PCI compliant, the practice has a huge liability that chances are, you don’t even know about! Cheryl Donahue from Merchant Advocate will be teaching AADOM members all about Payment Card Industry (PCI) Compliance, how PCI overlaps the HIPAA Security Rule, and why it is critical that dental practices are compliant. Cheryl will also show AADOM members how to read their merchant statements to determine if they are PCI Compliant and if the practice is being overcharged to accept patient payments.

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Linda Harvey

Approved for 1 CE towards AADOM Designations

COVID-19 has certainly changed the way practices must handle infection control. In this session, Linda discusses the CDC guidelines, instilling confidence in patients and staff and pre-screening patients into the future.

AADOM members listen HERE

Presented by: Teresa Duncan, MS and Hannah Aronovich

Approved for 1 CE towards AADOM Designations

As you know, dental assistants are an integral part of any dental practice but attracting and retaining dental assisting staff can be a challenge. Having an open dental assisting position that doesn’t get filled for months is not only frustrating, it places a strain on the entire dental team and can zap productivity and profits. If you’re involved in hiring dental assistants, this is the webinar for you!

In this one-hour session, we’ll share insights to help ensure your dental practice is doing all it can to be appealing place of employment for the dental assistants you may be looking to hire and for the currently employed assistants that you want to keep.

You’ll leave this webcast armed with tips that you can immediately apply to your practice. These strategies are based on the results of DANB’s 2018-2019 Dental Assistants Salary and Satisfaction Survey.

We’ll cover topics including:
1. Reasons why you can’t fill that dental assisting position
2. The job factors that matter most to dental assistants
3. How to determine an appropriate salary range for dental assisting staff
4. The salary-job satisfaction connection
5. How to attract and retain the best dental assistants

Join us to be the first to hear about these results and can’t-miss tips that will help your staff and practice flourish!

Sponsored by: The DALE Foundation

AADOM Members listen HERE

Presented by: Teresa Duncan, MS, FAADOM and Hanna Aronovich

Approved for 1 CE towards AADOM Designations

Dental assistants are an integral part of any dental practice, but retaining dental assisting staff can be a challenge. Staff turnover is not only frustrating, it places a strain on the entire dental team and can zap productivity and profits.

In this one-hour webcast, we offer 5 tips to help you hire and retain the superstar dental assistants that your practice needs. These tips are based on new findings from the DALE Foundation’s latest study, The Value of Dental Assistants to the Dental Practice.

You’ll leave this webcast armed with insights that you can immediately apply to your practice. We’ll cover topics including:

• The most important traits to look for when hiring a dental assistant
• The role that dental assistants play in practice productivity and profitability
• What recommendations to make to maximize dental assistant productivity
• How to keep dental assisting staff engaged, motivated and loyal

Join us to be the first to hear about these findings and can’t-miss tips that will help your staff and practice flourish!

Sponsored by: The DALE Foundation

AADOM members listen HERE

Presented by: Andrea Short

Approved for 1 CE towards AADOM Designations

Employee handbooks are essential for dental practices in today’s litigious environment. When done correctly, your handbook becomes a powerful tool to establish office-wide standards and keep your practice in compliance. However, if outdated or done incorrectly, your handbook could cause HR headaches, management problems, and costly HR-related legal claims.
As a manager, it’s part of your job to help make sure your practice has the strongest handbook possible, capable of preventing or helping you easily resolve most day-to-day employment issues. Thankfully, you don’t have to figure this out on your own.

Join CEDR HR Solutions Advisor Andrea Short for an information-packed webcast on the do’s and don’ts of a well-written employee handbook, as well as the common danger zones you must avoid. HR empowerment starts here!

At CEDR, we believe better workplaces make better lives, for your team and for you. It all starts with your employee handbook. Register today and learn to protect your practice while simplifying your HR.

Course Learning Objectives:

• Discuss the purpose of an employee handbook, (it’s more important than you may think)
• Understand which federal, state and local laws you need to comply with
• Learn which protective phrases and policies your handbook should include
• Review the 5 common policy areas that get dental practices into the most trouble
• Understand how your handbook can, (and must) protect you from unnecessary liability

Sponsored by: CEDR HR Solutions

AADOM members listen HERE

Presented by: Randa O’Connor

Approved for 1 CE towards AADOM Designations

With an expected shortage of over 1 million skilled workers by 2020, the war for talent is fierce. It is imperative that dental offices learn to attract, engage, onboard and retain employees.

During this webcast we will discuss the importance of branding your office, developing and maintaining a strong, positive culture. We will teach you how to source and recruit in the digital age. We will discuss an effective interviewing process. We will outline effective strategies to attract and retain Millennials and Generation Z employees.

Course Learning Objectives:

• Learn how to implement “Stay Interviews” to prevent losing great people currently on your team
• Review how to develop employee advocates to help attract great candidates
• Discuss how to get out of the antiquated way of finding and interviewing candidates that leads to poor hiring decisions
• Understand what a superior hiring process looks like in today’s world

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Paul Edwards and Michele Oliver

Approved for 1 CE towards AADOM Designations

In the life of a dental office manager, hiring is a constant. And, as an office manager, you know that hiring can be STRESSFUL — not to mention expensive! Join CEDR CEO and Co-Founder Paul Edwards and CEDR HR Director Michele Oliver to learn the powerful (yet simple) hiring strategies that have helped thousands of office managers across the nation find, attract, hire, and keep rock star dental employees on their teams. From writing winning job ads, to conducting effective phone screens and interviews, and even what to do after you’ve made an offer, the guidance in this webcast will provide you with all the tools you need to attract candidates that will give you an edge over your competition!

Course Learning Objectives:

• Discuss the secret to attracting the right candidates to apply
• Identify common pitfalls that lead to hiring the wrong person (and how to avoid them)
• Learn how to screen 95% of undesirable applicants
• Review the best questions to ask during every interview
• Understand how to reduce turnover and its associated costs by 50%

Sponsored by: CEDR Solutions

AADOM members listen HERE

Presented by: Jill Hasselmann

Approved for 1 CE towards AADOM Designations

Human resources is evolving rapidly. 2020 alone has brought a multitude of law updates. With so many changes – on top of your already full plate – how can you make sure that your practice doesn’t accidentally end up in the HR hotseat?

In the first half of this webinar, you’ll discover the riskiest HR mistakes a practice can make – and how to fix them. You’ll walk away with a 5-point checklist outlining easy ways to decrease your practice’s HR risk.

In the second half of the session, you’ll learn about real-world HR scenarios the HR for Health team have come across and best practice on how they should be handled. The session will close with live a Q&A where you can ask any HR questions in a safe and non-judgmental environment.

You’ll walk away with a checklist of the 5 most common HR mistakes and a plan for improving compliance and decreasing your practice’s legal risk.

Course Learning Objectives:

• Discover 5 actionable HR items you can immediately implement into your practice.
• Get informed about some of the newest and trickiest law updates.
• Test your HR knowledge in a fun and informative environment.

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Kurt Tullar and Halisi Tambuzi

Approved for 1 CE towards AADOM Designations

Every time anyone writes or provides a policy for your employee handbook it affects a number of other policies in that document. Writing legally compliant policies that protect your business, comply with various laws, and reflect how you run your business requires intimate knowledge of employment laws at the federal, state, and local levels.

And, now that we’re in the throes of a global health crisis, ensuring that your policies are well-written and compliant with applicable laws is more important than ever before.

After this course, you’ll be better prepared to self-assess and ensure that your policies are not only providing legal protections for your business, but that they are also seen as a positive and helpful set of guidelines for your employees.

Course Learning Objectives:

• A framework for assessing key employee handbook policies for federal and state compliance
• The most common employee handbook myths and misunderstandings
• How having policies in place protects you, your interests, and your employees
• Which laws affect you and your business and why
• How COVID-19 has affected policy considerations
• Which specific policies are good for both employers and employees
• HR Technology that allows employees to answer their own policy questions, and more

Sponsored by: CEDR HR Solutions

AADOM members listen HERE

Presented by: Hanna Aronovich, B.A., CAE and Teresa Duncan, MS, FAADOM

Approved for 1 CE towards AADOM Designations

The COVID-19 pandemic has created new challenges for dental practices and unexpected obstacles for dental practice managers. If you’re experiencing pain points in your dental practice or in your day-to-day work, this webcast is for you.
In this one-hour session, we’ll cover a variety of hot topics, including highlights of new research that reveals how dental practice managers and their workplaces have been impacted by COVID-19.
You’ll leave this webcast with information and insights about the biggest issues dental practice managers are facing right now and what you can do right away to help your practice and yourself.

We’ll cover topics such as:

• The major challenges facing dental practices right now
• How COVID-19 has impacted hiring for the dental team
• How salaries have changed since the COVID-19 virus became evident in the U.S.
• The biggest personal issues many dental practice managers are experiencing as a result of the pandemic
• Tips you can implement right now to make every day better

Join us to learn more about the biggest personal and professional hurdles dental practice managers are now facing – and how to overcome them.

Course Learning Objectives:

• Identify the major challenges facing dental practices during COVID-19
• Describe how COVID-19 has impacted hiring initiatives for dental practices
• Name the most common personal issues that dental practice managers are facing as a result of the COVID-19 pandemic
• Describe several solutions that dental practice managers can implement to alleviate personal and professional pain points due to COVID-19

Sponsored by: Dental Assisting National Board

AADOM members listen HERE

Presented by: Crystal May 

Approved for 1 CE towards AADOM Designations

Medical billing is an essential tool in dentistry today. Technological advances in dentistry have provided more ways than ever to screen, diagnose and treat health conditions that affect the entire body. Have you ever thought about how an active infection, periodontal disease or even occlusion could affect health? What about how health conditions like diabetes, acid reflux and sleep affect the mouth?

Much of what “general” dentistry is doing today is actually a medical procedure, so why wouldn’t you bill it to medical insurance? Several dental procedures are actually required to be billed to medical first. Besides, it’s a well-known fact that today’s dental benefits can’t cover even a fraction of many dental cases. If you can get patient access to medical benefits, lower out-of-pocket costs and reserve the precious dental benefits for basic dental procedures, your patients can say yes to the treatment they need.

Course Learning Objectives:

• Learn what can be billed to medical insurance
• Understand how to decide dental vs. medical
• Discuss the 5 categories with medical billing possibilities
• Review code examples – common cases to bill
• Learn where to start

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Roy Shelburne, DDS 

Approved for 1 CE towards AADOM Designations

Know that if it’s not in your clinical record, you didn’t see it, you didn’t say it, you didn’t do it, it didn’t need to be done, and it doesn’t exist….from the legal perspective. To be prepared for any challenge the whole dental team must be careful, concise, complete, and diligent, not just the doctor because, the whole team is potentially at risk. Learning and implementing this no non-sense team approach to record keeping could mean the difference between success and failure in the event of an action or challenge to your practice and will result in maximum legitimate reimbursement.

Course Learning Objectives:

• Learn how to maximize legitimate reimbursement and stay out of jail
• Discuss how to be required to adopt systems to negotiate the regulatory minefield and not be blown up
• Review how to find joy every day, regardless of your circumstance

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Denise Ciardello

Approved for 1 CE towards AADOM Designations

Most dental practices maintain collections in two different areas, insurance aging and patient balance aging. While both of these areas deal with collections, they can also affect the reputation of the office. The quickest way to lose a patient is to give them the impression that you are not “playing fair” with their money. But, by implementing a proactive approach, you can show patients that you are presenting the best options for their care. During this live webcast we’ll cover six proactive steps to better manage insurance collections and maintain healthy cash flow.

Course Learning Objectives:

• Learn how to receive payment on your claims twice as fast
• Review proper supporting documentation to include with your submitted claims
• Discuss the optimal frequency for following up on overdue claim

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Rick Reiman

Approved for 1 CE towards AADOM Designations

We’re excited to launch this great new AADOM Benefit to our members, Healthcare Coverage for your dental practice and/or team.  AADOM is pleased to launch this benefit with MJM Global Insurance and present this informational webcast.

Join Richard Reiman, Vice President of Employee Benefits at MJM Global as we discuss:

• Total cost of healthcare coverage
• Savings, coverage and choices
• The value of proper benefits
• Importance of healthcare coverage for managers, team members and their families

We’ve set aside plenty of time for Q&A during this webcast as we discuss the launch of this new benefit.

AADOM members listen HERE

Presented by: Colleen Huff, FAADOM

Approved for 1 CE towards AADOM Designations

Has a patient ever presented to your practice after an accident? Do you feel you know the proper steps to follow to get full compensation? How you handle these cases when they first present to your practice can make all the difference in compensation and the patients out of pocket. Many offices turn away existing patients due to lack of knowledge or skill for reimbursement. This session will guide you through the steps you need to take as you care for existing patients or help in gaining new patients.

Learning Objectives:

• Review information to gather before the patient comes through the door
• Discuss questions to ask for proper documentation and swift payment
• Learn how to bill dental codes and where to find medical codes
• Understand who to bill first, medical, dental, homeowners or other
• Evaluate system development

This session will allow you to be an efficient team while aiding your patient through a difficult time. You will learn how to feel confident in billing both Workers Compensation as well as medical and auto insurances when accidents occur. You will learn to bill first and help decrease your patients out of pocket.

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM

Approved for 1 CE towards AADOM Designations

DENTAL INSURANCE. Did the hair on your neck just go up? Yes, we know.

That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help!  We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.

The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.

Session I features Teresa Duncan, MS FAADOM.  We’ll send a questionnaire to attendees a few weeks before the session and Teresa will cover your most pressing insurance questions!

No dental insurance topic is off limits!

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM

Approved for 1 CE towards AADOM Designations

DENTAL INSURANCE. Did the hair on your neck just go up?Yes, we know.

That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help!  We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.

The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.

Session II features Colleen Huff, FAADOM and will be facilitated by Teresa Duncan, MS, FAADOM. We’ll send a questionnaire to attendees a few weeks before the session and Colleen and Teresa will cover your most pressing insurance questions!

No dental insurance topic is off limits!

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM and Dr. Charles Blair

Approved for 1 CE towards AADOM Designations

DENTAL INSURANCE. Did the hair on your neck just go up? Yes, we know.

That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help!  We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.

The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.

Session III features Dr. Charles Blair and will be facilitated by Teresa Duncan, MS, FAADOM.  We’ll send a questionnaire to attendees a few weeks before the session and Dr. Blair and Teresa will cover your most pressing insurance questions!

No dental insurance topic is off limits!

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM, Dr. Charles Blair and Colleen Huff, FAADOM

Approved for 1 CE towards AADOM Designations

DENTAL INSURANCE. Did the hair on your neck just go up? Yes, we know.

That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help!  We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.

The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.

Session IV features our entire all-star panel, Dr. Charles Blair, Teresa Duncan, MS FAADOM and Colleen Huff, FAADOM.  We’ll send a questionnaire to attendees a few weeks before the session where the panel will cover your most pressing insurance questions!

No dental insurance topic is off limits!

AADOM members listen HERE

Presented by: Kelly Lynch, FAADOM

Approved for 1 CE towards AADOM Designations

This session is designed to provide valuable, operational systems, that will allow your practice to create a culture of accountability, increase patient confidence, trust and respect. It will cover successful tips to help provide quality treatment planning, presentation, and scheduling. This course is designed to help practices of any size, specialty, and geographic location. Whether you are a new practice just getting started, or a well-established practice that may be looking for ways to improve and continue to grow; 10 Knows to get to YES will help you see dentistry from the eyes of your patients.

AADOM members listen HERE

Presented by: Dayna Johnson

Approved for 1 CE towards AADOM Designations

Let’s face it, to provide the level of service your patients demand, you simply have to accept cards as payment for services. To do so efficiently, you should process those payments through a payment processing system that is integrated with your practice management solution. Integrated processing allows you to reduce steps in your workload, minimize the potential for error, secure confidential information better, and more. During this webinar we’ll discuss how your practice can become more profitable and efficient by implementing an integrated card payment processing system and some of the benefits you can expect to realize by making the switch.

Course Learning Objectives:

• Schedule automatic recurring payments and reduce time spent on manual set-up and follow up.
• Ensure payments are entered once (not twice or more) through a system that is integrated with your practice management solution.
• Save time and effort through saved card information and automated payment splitting.
• Become confident that you’re doing everything possible to ensure payments are not lost or compromised.

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Dayna Johnson

Approved for 1 CE towards AADOM Designations

Join Dayna Johnson as she highlights the newest Dentrix features, including Smart Image. Smart Image delivers a new, faster workflow for acquiring diagnostic 2D and 3D images, associating them with the correct CDT codes and displaying them in the patient chart.

This powerful, unified process increases staff productivity, saves time by streamlining office workflows, and helps ensure you get paid for the procedures performed. Come see the latest version of our connected management platform — from its innovations in imaging to the streamlined workflows we’ve created across all areas of the practice.

Other features that help expand a practice’s abilities will be shown, including:
Fill Appointment, where you can customize patient lists and send personalized text reminders
Health History, which boasts unlimited management of health conditions and medications
Month End and Task Scheduler feature, helping you schedule and automate reporting
Dentrix Pay, which adapts to the modern payment needs of your patients

Course Learning Objectives:

Learn how Dentrix G7 can reduce your workloads at the front office via these new features:

• Fill Appointment, where you can customize patient lists and send personalized text reminders
• Health History, which boasts unlimited management of health conditions and medications
• Month End and Task Scheduler feature, helping you schedule and automate reporting
• Dentrix Pay, which adapts to the modern payment needs of your patients

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Curtis Marshall

Approved for 1 CE towards AADOM Designations

What do you think is the best way to increase production and revenue? If your first answer was to acquire new patients: you aren’t alone. Most business owners think that scaling up their customer base is the best way to boost profitability. Do you want to know the right answer? Curtis Marshall is going to reveal the old problem with new patients. By understanding the purpose of getting new patients, and what is happening with your existing patients, you will be able to get the right patients, in the right chairs, at the right time.

Course Learning Objectives:

• Learn how to get more patients
• Discover how to truly increase your active patient base
• Unfold the mysteries of how and why offices are losing patients

Sponsored by: Dental Intelligence

AADOM members listen HERE

Presented by: Dianna McMullen

Approved for 1 CE towards AADOM Designations

Case acceptance is a problem across the industry. Getting patients to accept more treatment is critical to your practice performance and growth. Learn insider strategies from seasoned office managers on how they are getting more patients to say “YES!” to more treatment.

Course Learning Objectives:

• Understand the struggles of getting patients to accept recommended treatment
• Gain new approaches to keeping the treatment conversation engaging with patients
• Learn how to get your patients to actually follow through with their treatment recommendations
• Discover how much treatment you should be scheduling each day
• Explore how membership plans support treatment acceptance

Sponsored by: Kleer

AADOM members listen HERE

Presented by: Kerry Straine

Approved for 1 CE towards AADOM Designations

The mission of Straine Dental Management is to advance the understanding, practice and development of leadership for the benefit of all professionals in the dental industry. Kerry Straine is prepared to address what makes or breaks a practice as well as uncover the secrets he’s shared with Straine clients across the country to create efficiencies and ensure practices perform to their utmost potential. In this AADOM exclusive webcast, earn CE while learning from one of the top dental consultants in the nation, Kerry Straine. He brings more than 30 years of experience consulting dentists and their teams on how to run a successful practice. Kerry’s contribution to the dental industry earned him the award for Best Practice Management Consultant in the nation in 2012.

Course Learning Objectives:

• Discuss what it takes to position your practice for optimal success
• Learn how to eliminate financial obstacles to care
• Understand why membership plans make economic sense

Sponsored by: Launch Loyalty

AADOM members listen HERE

Presented by: Katherine Eitel Belt

Approved for 1 CE towards AADOM Designations

Want to dramatically and quickly improve the conversion rates for new patient telephone calls for yourself and your admin team?  It takes training and on-going coaching and Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, will show us how.  Instead of old, tired scripts that your team typically hates to use, Katherine will show us how to teach a 4-step framework that helps your team connect with the patient, gain control of the call, and convert the caller to an appointment … regardless of the questions they ask.  We’ll tackle price shoppers, insurance questions, and challenging patients.  Katherine will also show us how to get your team to welcome and learn from a Mystery Shopper Call program for ongoing training purposes.  She feels they’ve been done very badly for a really long time and will show us how to make them positive, supportive, and productive versus negative, punitive, and counter-productive.

Course Learning Objectives:

• Learn how to use a 4-step framework versus a word-for-word script
• Discuss how to train your administrators to higher levels of excellence on the telephone
• Understand how to implement a Mystery Shopper Caller training program that you’re team enjoys and benefits from

AADOM members listen HERE

Presented by: Greg Prince, FAADOM

Approved for 1 CE towards AADOM Designations

Attendees will be welcomed by Greg Prince, AADOM’s 2019 Practice Administrator of the Year. Greg will share best practices with other dental office managers and practice administrators. He will also share his insight about the benefits of AADOM membership.

Course Learning Objectives:

• Planning for the New Year in your practice
• Metrics that Matter
• Setting achievable goals

AADOM members listen HERE

Presented by: Tammy Bair-Riner

Approved for 1 CE towards AADOM Designations

When we think nourishment, we usually think food, however, nourishment can apply to our families, our relationships and our work. Through proper nourishment there is growth and health, both of which is vital for our practice to stay in business.

During this webcast you will learn how to implement and apply different technologies, some old and some new, in your practice to support growth, patient connections and greater satisfaction.

Course Learning Objectives:

• Feel confident in your ability to connect with patients through technology
• Understand how to effectively communicate and market to patients
• Review how to improve patient experience & satisfaction
• Discuss how to run successful marketing campaigns
• Understand how to properly implement new technologies, (RevenueWell, Opera DDS, Solution Reach and CAESY Cloud)

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Dayna Johnson

Approved for 1 CE towards AADOM Designations

In this AADOM Cares educational session, Dayna Johnson, Founder of Novonee, and Dentrix trainer, shares five Dentrix projects you or your team can work on during downtime.

AADOM members listen HERE

Presented by: Mary Horvath and Jeff White

Approved for 1 CE towards AADOM Designations

The COVID-19 pandemic has disrupted our lives in ways we never imagined. Not only is it affecting our personal lives, but it is also impacting our professional lives. Many dental practices have closed or are only accepting emergency cases. This creates additional stress for you, your staff and your patients.

Your patients are the lifeblood of your practice and while a well-planned and executed patient engagement strategy has always been a best practice it takes on a new sense of urgency as we navigate through the COVID-19 pandemic.

But, how do you stay in touch with your patients while you work remotely? What communication tactics should you be using? How do you keep your patients updated so you can fill your schedules quickly once your doors are open again to all patients?

Course Learning Objectives:

• Patient engagement best practices
• The benefits of a Virtual Office and Teledentistry

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: JoAn Majors and Mike Buckner

Approved for 1 CE towards AADOM Designations

No one can ignore the fact that the current COVID climate has turned our reality upside down and changed our world. For those of us in the dental domain, it has been more impactful than anything we have experienced. This course will help you navigate the next phase of delivering care with a unique outlook. It’s sure to transform your mindset about the predictability of scripting successful messaging to your team and your patients.

Our practices will not be the same. With uncertain times, we all need and want to communicate with confidence and clarity to our patients. Sending a consistent message can give all those in your circle the assurance they need in times of change. Finding a new “abnormal” can be more predictable with systems to support the desired outcome. Touch less but connect more when you intentionally plan how your message will land. These systems for scripting your messaging can create the value and connection we all need today.

Course Learning Objectives:

• Learn the system of 3 C’s of communication
• Discover the difference in communication and connection
• Appreciate Information versus Excuses with patient communication
• Create Urgency for Appointment Times and Increased Pre Pay Opportunities

Sponsored by: Weave

AADOM members listen HERE

Presented by: Dayna Johnson

Approved for 1 CE towards AADOM Designations

Operating your practice during a public health crisis can be complicated, with new safety protocols and anxious patients. How can you make patients feel comfortable coming back to your office? Your practice management software should offer integrated tools that enable you to transform your check-in and check-out process, improve patient communication and maximize efficiency.

Course Learning Objectives:

• How your practice management system can help you create touchless check-in and check-out
• Which workflows and language your team can use to fill the schedule and increase cash flow
• How to use Dentrix to maximize efficiency and patient communication
• What digital solutions are available for patient outreach, scheduling and more

Sponsored by: Henry Schein One

AADOM members listen HERE

Presented by: Theresa Sheppard

Approved for 1 CE towards AADOM Designations

In this session, you will learn about the 8 C’s of cloud-based practice management software and how they are making a big difference for more and more dental practices.

Course Learning Objective:

• What if “booting up” was as simple as connecting to the internet?

Sponsored by: Curve Dental

AADOM members listen HERE

Presented by: Amanda Ellsworth

Approved for 1 CE towards AADOM Designations

If 2020 taught us anything, it’s the value of resilience. Throughout it all, office managers had to show up for their patients and teams while dealing with their own fear and anxiety. This LIVEcast will examine how office managers adapted to new models of scheduling, communication and teamwork and how the resilience they developed can help optimize performance in any environment. 

Course Learning Objectives:

• Learn how 2020 tested and strengthened practice and personal resilience  
• Gain communication and relationship tips for stronger teamwork 
• Get insights into patient concerns and how to overcome them 
• See how technology can help improve communication and safety 
• Learn which practice adaptations will become best practices

Sponsored by: RevenueWell

AADOM members listen HERE

Presented by: Mike Buckner

Approved for 1 CE towards AADOM Designations

Last minute cancellations are one of the most damaging revenue factors in our dental practices. 67% of practices across the country have seen an increase of last-minute cancellations and no-shows since the onset of the pandemic. Many practices feel that patients now have a “Get Out of Jail Free” card and can easily site a COVID exposure for the reason that they are canceling the day of the appointment. Learn how to decrease no-shows in your practice, and strategies for filling last minute cancellations related to COVID exposures.

Course Learning Objectives:

• Implement 3 important strategies for avoiding, handling and recovering from broken appointments that are COVID related
• Discuss what you can and cannot do when a patient cancels at the last minute due to a COVID exposure

Sponsored by: Weave

AADOM members listen HERE

Presented by: Colleen Berona

Approved for 1 CE towards AADOM Designations

Why settle for achieving less when creating the ideal practice is possible? The first step in achieving greatness is creating a vision and developing a strategy to attain it. In this “course” we will discuss the importance of defining financial guidelines for your practice and how this foundation will benefit both your patients and your practice.

Course Learning Objectives:

• Learn how to establish financial guidelines to assist in increasing patient acceptance, maximize profitability, and eliminate bias
• Understand how to utilize technology partners to implement and manage those guidelines
• Discuss how to overcome objections to financing

Sponsored by: ClearGage

AADOM members listen HERE

Presented by: Cheryl McKenna

Approved for 1 CE Towards AADOM Designations

Want to learn how to increase profitability?

This webcast will teach you how the system that allows you to collect money is costing you more than it should and what you can do to plug those revenue leaks in your practice. We’lll discuss all areas of payment processing and what AADOM members need to know about the cost of collecting payments via credit cards. Learn where the hidden fees are and how you can optimize your billing system. In this webinar, we will map out all the players involved and guide you through what you need to know about using an integrated EMR. Merchant Advocate will teach you how to reduce your cost of remittance from insurance companies and more. You will learn the roles of all the parties involved in collecting patient payments via credit card and the many other people that “touch” your transactions.

Course Learning Objectives:

• Learn how to identify the major players int he industry and which ones are involved with your practice’s program
• Understand how to save an average of 3% on insurance remittance via credit card
• Discuss how to eliminate fines due to non-compliance with Payment Card Industry Standards
• Review how to eliminate wasted profits in your merchant services program

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Dianna McMullan

Approved for 1 CE towards AADOM Designations

What are the top ways dental teams are addressing decreases in production, increasing collection cases, and ongoing declines in reimbursement? Get the inside scoop from Office Managers on ways they are working to increase the financial health of their practices. Kleer Success Manager team lead Dianna McMullan will lead a discussion with key Office Manager influencers on the challenges and solutions of managing a dental practice in today’s world. The discussion will cover the ever-changing trends in the dental industry, how they keep their teams motivated and committed, and simple solutions they’ve implemented to reduce the stress and workload of their teams.

Course Learning Objectives:

• Discuss common process and efficiency struggles
• Review tips to increase practice production
• Understand ways to eliminate collection hassles
• Learn how to get more value from uninsured patients
• Discuss Marketing best practices
• Explore ways to motivate your team
• Review alternative revenue streams

Sponsored by: Kleer

AADOM members listen HERE

Presented by: Cheryl McKenna

Approved for 1 CE towards AADOM Designations

Is your practice integrated? Meaning, are you utilizing integrated merchant services to increase case acceptance, handle A/R, and increase profits?! Did you know that 99% of practice management software integrates into at least two integrated patient credit card payment solutions. If your software is not integrated with a payment solution, or if it’s not integrated with the best payment solution, you are missing out on some amazing features and benefits.

We’ll review the value of and why you really NEED the following features in your merchant services program:

• Processing payments on your patient ledger
• Vaulting patient credit cards for future use
• Recurring Billing for Payment Plans and/or Membership Plans
• Online Payments
• Mobile Payment Options for Extensive/Expensive Treatments

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Dave Monahan and Dianna McHugh

Approved for 1 CE towards AADOM Designations

This presentation will address the top concerns and challenges office managers face related to dental membership plans, based on a poll of AADOM members. Topics include invoicing and collections, handling renewals, practice management software workflows, marketing membership plans, compliance with state laws, and whether to use a third-party platform. The expert speaker will answer previously submitted questions from AADOM members, share best practices for dental membership plans, and help you begin to strategize taking your practice’s plan to the next level in 2020. We will open the floor for live Q&A.

Course Learning Objectives:

• Review the top dental membership plan challenges and concerns AADOM members voiced in poll
• Learn best practices for membership plans from an industry expert and have all your question answered in live Q&A
• Take away a list of actionable steps you can begin to take now to set up your practice for success in the year ahead

Sponsored by: Kleer

AADOM members listen HERE

Presented by: Mark Neumann

Approved for 1 CE towards AADOM Designations

Balancing the needs of dentists, staff and patients is a day-to-day challenge, leaving little (if any) time to focus on improving processes and streamlining operations. More and more dental office and practice managers are looking for an external partner to help handle the financial details of the business and provide expertise to improve operations. In this webinar, Mark E. Neumann, Business Advisor for Performance Business Analytics, will show you how modern dental practice accounting is helping other practices solve six of their most common challenges. You’ll learn proven ways managers can increase efficiency and accuracy while gaining more time to focus on their team and patient care.

Join us as we review the best ways to improve your office’s business processes.

Sponsored by: Perfomance Business Analytics

AADOM members listen HERE

Presented by: Cindy Sipe

Approved for 1 CE towards AADOM Designations

This presentation is for dental practices who don’t use Dentrix and are not satisfied with how their current practice management system uses data to gain insights and drive innovation for their practice.

During this session you’ll learn the following strategies for business analysis:

• Three steps to unlocking potential
• What is baseline data?
• Hygiene and insurance related data
• Dollar difference between gross and adjusted production
• Advanced level analysis
• Leveraging your dental software

Sponsored by: Henry Schein ONE

AADOM members listen HERE

Presented by: Cheryl McKenna

Approved for 1 CE towards AADOM Designations

This session will focus on reducing outstanding A/R, eliminating costly reimbursements from insurance providers, increasing case acceptance and lowering costs using third party patient finance. Attendees will learn how to take a before and after “snapshot” of these three areas to quantify profit increases.

Course Learning Objectives:

• Review tips to reduce outstanding AR: Three surprising tools!
• Discuss ways to stop accepting this particular insurance reimbursement: Identify and eliminate this immediately!
• Understand how patient finance is an underutilized tool: you can increase case acceptance AND lower your costs!

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Cheryl McKenna, Heather Colicchio, Kurt Radtke and JR Rowe

Approved for 1 CE towards AADOM Designations

Protecting practice profits during reopening and ramping up! Cheryl McKenna speaks with AADOM founder and President Heather Colicchio and AADOM members Kurt Radtke and JR Rowe about contactless credit card payments, new regulations regarding obtaining signatures on credit card receipts and how to keep costs low. There is a way to accomplish minimizing touches during payment while keeping costs low.

Course Learning Objectives:

• Options for touchless credit card payments
• How can touchLESS cost LESS
• When a practice is required to obtain a signature on a credit card receipt
• What are the costs of these different technologies
• How to keep team and patients safe while keeping costs low

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Cheryl McKenna and Tim Riese

Approved for 1 CE towards AADOM Designations

This course will teach you new systems to add to your practice which can add 70k in revenue per hygienist without adding more patients. During this webinar, Tim Riese, AADOM member and Dental Office manager for 14 years, will teach you the revenue driving system he implemented in his practice. You’ll learn how to incorporate adult sealants, PAs and same day treatments and how to present each of these to patients. Tim will show you the before and after numbers from his practice. This webinar will take a deep dive so you too can add a ton of revenue without adding employees! Bonus…once you increase your revenue, how to keep more of it.

Course Learning Objectives:

• What is the revenue driving system
• How to implement it: your team members’ roles
• How to present the benefits to the patients
• How to ensure you are keeping more of the additional revenue this system generates

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Dave Monahan

Approved for 1 CE towards AADOM Designations

Kleer’s CEO Dave Monahan will go over the keys to a successful membership plan and the results you can get if implemented and managed correctly. We’re talking about enrolling hundreds of members and doubling production per patient! Best of all, you will learn what your AADOM peers are doing to take their membership plans to the “next level” in a special AADOM practice spotlight.

We’ll cover the following topics and more:

• Delivering the ultimate patient experience
• Competitively pricing plans based on geography and patient demographics
• Creating and managing a monthly payment option
• Tracking members, renewals and performance
• Offering multiple plan options with different care and pricing
• Accommodating patients based on demographics (children, millennials, boomers)
• Promoting plans in-office and through multi-channel marketing
• Working with local employers and senior living communities
• Scaling plans for hundreds of members

Don’t miss out on the chance to learn how the best AADOM practices are leveraging their membership plans to drive real results!

Course Learning Objectives:

• Understand why it’s more important than ever to have a high-performing membership plan at your practice in a post-COVID world
• Review what membership plan features are critical to the success of your plan in today’s climate
• Take away best practices for implementing, managing and growing a “next level” membership plan
• Learn from the real experiences and success of your fellow AADOM members in an special practice spotlight

Sponsored by: Kleer

AADOM members listen HERE

Presented by: Cheryl McKenna

Approved for 1 CE towards AADOM Designations

The credit card industry is designed to confuse and confound merchants with complex statements, long call hold times and hundreds of rules and regulations. In 2020, the average dental practice received TWO rate increases on the cost of accepting patient credit card payments. What’s on tap for 2021? This course will give insight into 2021 and how to avoid the biggest profit busting increases!

Course Learning Objectives:

• Learn the least expensive way to accept payments
• Learn which payments to avoid
• Learn which payment type is going to increase 37% so you can teach your teams to STOP processing this payment type before it increases

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Teresa Duncan MS, FAADOM and Kelley Johnson

Approved for 1 CE towards AADOM Designations

Cash flow is integral to your practice’s success. Collections takes a hit when claims aren’t paid, or a patient misses a payment. Revenue Cycle Management is a critical process that needs constant attention. Let’s walk through your systems to ensure you’re as efficient as possible.

Course Learning Objectives:

• Why benefits and eligibility checks make a difference
• Which A/R and insurance reports to run and when
• The secrets for clean claims

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Laura Hatch, FAADOM

Approved for 1 CE towards AADOM Designations

We all love new patients but once they are in our practice, the focus should turn to case acceptance and patient retention. We hope that every patient walks in and can afford dentistry that is diagnosed – but what if they can’t’? What if they can’t get approved for typical financing? Do you let the patient walk away without helping them?
Do you help them and just hope that they will pay? How is this good for the patient or the practice? Case acceptance, really helping the patients and long-term patient retention is key to growing a successful office.

Course Learning Objectives:

• Learn the keys to a successful dental practice.
• Understand the characteristics of patient retention and patient conversion.
• Review types of financing programs, such as third party financing, in-house financing and alternative lending platforms.
• Discover the keys to a successful financing program, including pricing considerations, discount strategies to drive purchasing behavior, the time value of money, managing bad debt and risk, and compliance issues surrounding consumer financing.

Sponsored by:  ClearGage

AADOM members listen HERE

Presented by: Whitney Speir

Approved for 1 CE towards AADOM Designations

If you’re responsible for managing or performing the practice’s online marketing, you know the struggle. Are you doing enough? How do you know if what you’re doing is working? Blogging, social media, reviews, referral programs – where should you be spending your time?

In this webcast, you’ll learn proven and time-tested methods to manage your practice’s marketing and grow your online exposure. We’ll share simple and realistic tips and tools to plan ahead, create a marketing “time budget,” easily create SEO-boosting content, and get your team involved.

Turn that struggle into success and get what you need to conquer your practice’s marketing!

Course Learning Objectives:

• Learn how to create a content plan for your website, blog, and social media (it’s easier than you think!)
• Discuss a whole YEAR’S worth of topics and ideas to connect with your community
• Understand simple formula to easily create blog posts
• Learn about free resources to find and create visual content
• Review how to budget your time to realistically fit blogging, social media, getting and responding to reviews, and other aspects of marketing into your busy schedule

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: Mike Buckner

Approved for 1 CE towards AADOM Designations

We often think that because we have a lot of returning patients, that we have very loyal patients.  However, most of these patients are merely “satisfied”  rather than “loyal”.  As general consumers, with the ease of information on the internet about our competitors, it is more vital than ever before to create loyal patients who will become not only your most valued patients, but also continue to go out of their way to refer their friends and family to your practice.  Learn how to create these loyal patients in a day and age where it is becoming more difficult than ever before.

Course Objectives: 

• Learn 4 steps to create and improve your patient loyalty
• Discover the difference between a happy and satisfied patient, and a loyal patient
• Find out how to navigate the many channels of communication that will build the trust of your patients
• Develop an action plan to implement tomorrow in order to enhance the relationships you have with your patients, and increase your patient retention.

Sponsored by: Weave

AADOM members listen HERE

Presented by: Whitney Speir and Charlie Wells

Approved for 1 CE towards AADOM Designations

In this webcast, we’ll share 1) how to identify your practice’s WHY, 2) how to use it to build a better brand, and 3) how to use it to guide your entire marketing strategy. Bonus: It’s also going to be a lot of FUN!

Course Learning Objectives:

• Discuss what branding really is (Hint: it’s not just your logo!)
• Learn how to identify and use your WHY to build a brand that sets your practice apart from the competition
• Understand what you, as an office manager, can do to help build a better brand
• Delve into how the heck your WHY relates to your website, social media, and reviews
• Learn simple, time-saving ways to market your brand effectively

Sponsored by:  Roadside Dental Marketing

AADOM members listen HERE

Presented by: Jim Philhower and Vanessa Buchheit

Approved for 1 CE towards AADOM Designations

New patient flow is the top concern in dental offices today. Tracking new patient phone calls and converting new patient calls into new patient appointments is more critical than ever. In this webcast, we’ll review both the verbal skills and tracking mechanisms for increasing conversions of potential new patient calls into new patient appointments.

In addition, we’ll discuss verbal skills and techniques for increasing internal referrals (your best new patients).

Course Learning Objectives:

• Discuss verbal skills for converting potential new patient phone calls into new patient appointments
• Understand how to overcome common questions and concerns of potential new patients
• Learn how to answer the question, “Do you take my insurance?”
• Review verbal skills for increasing internal new patient referrals

Sponsored by:  Henry Schein

AADOM members listen HERE

Presented by: Whitney Speir and Angela Byrnes

Approved for 1 CE towards AADOM Designations

“What, I don’t have to do it all?” Nope!

With all the things on your to-do list from day to day, marketing tasks can easily get back-burned. But marketing doesn’t have to be on your shoulders alone – we’ll show you how to get your team to think like promoters every single day. These days, everything is a marketing opportunity – every appointment, every interaction, every person on the team contributes to your brand’s reputation. We’ll give you the training and the tools to be able to turn your team into stellar brand ambassadors!

Getting reviews, showcasing your uniqueness on social media, writing SEO-boosting blog posts, getting referrals, building your community and brand awareness – these are ALL areas to use your TEAM: Together Everyone Achieves Marketing!

Course Learning Objectives:

• Get tips for identifying and hiring marketing cheerleaders
• Learn how to delegate and share the load (no more mile-long to-do lists on your plate only!)
• Identify how to motivate and create excitement (so the team actually DOES the work)
• Gain access to training videos to teach your team how to look for marketing moments and how to ask for reviews

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: Whitney Speir and Kelsey Halverson

Approved for 1 CE towards AADOM Designations

SEO might seem intimidating, complicated, or just too darn time-consuming. With all the to-dos already on your to-do list, it can be difficult to prioritize what your practice really needs to succeed online. Roadside’s team is here to help make SEO uncomplicated and straightforward! With roots in dental, we understand not only how to rank online, but also the challenges you may face in adding SEO and marketing to your ever-evolving responsibilities. We’ll help make it simple, providing practical tips so you can be empowered to grow your online presence. Each year, Google makes 500-600 changes to its algorithm, which means the world of SEO never sits still. Not to fear… you’ve got this! Whitney and Kelsey will help break down what really matters in simple, actionable steps so you’ll be ready to take your online presence to the next level for 2019!

Course Learning Objectives:

• Discover which factors REALLY affect rankings on Google and other search engines for 2019
• Break down misconceptions about SEO and learn what it actually involves
• Identify what’s needed to outrank your competition in organic, local, and mobile search
• Get step-by-step recommendations and resources to gain links, get reviews, optimize listings, and more

Sponsored by:  Roadside Dental Marketing

AADOM members listen HERE

Presented by: Whitney Speir and Shannon Mackey

Approved for 1 CE towards AADOM Designations

When asked, “What’s your biggest marketing challenge?,” 65% of AADOM members say this: “I’m not really sure what we need.” Is that true of you? If so, you’re not alone!

In this webcast, Whitney and Shannon will separate fact from fiction so you can discover what’s truly needed to grow your practice’s social media, website, reviews, SEO, and overall marketing strategy. Whether you’re handling your marketing in-house or working with an agency, whether you’re a new practice manager or a seasoned pro – this webcast is for YOU!

With more than 20 years of real-world experience in dental, Shannon KNOWS the marketing challenges you face. She and Whitney will debunk common marketing myths and empower you with the information you need to make educated marketing decisions for your practice’s unique needs!

Course Learning Objectives:

• Review how to separate fact from fiction in common marketing myths
• Identify what’s really needed to grow your online presence and new patients
• Debunk common myths regarding SEO, social media, reviews and other marketing efforts

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: Cameron Fishman

Approved for 1 CE towards AADOM Designations

In spite of the popularity of marketing tools like direct mail and social media, email continues to be one of the most effective and affordable ways to market your practice. Over 90 percent of adults in the United States use email. With effective email campaigns, you can inform patients about upcoming promotions, remind patients about upcoming appointments, reactivate patients who have been away, and collect positive reviews for your website that will help you attract new patients. All you need is your patients’ email addresses.

Course Learning Objectives:

• Learn how to write email subject lines that capture patient’s attention
• Understand how to design messages for reading on mobile devices
• Discuss how to segment your email list & personalize your messages to boost response rates
• Review the use of thank you email messages to generate patient reviews
• Develop processed to monitor open rates to determine how well your email campaigns are engaging patients
• Learn how to collect more email addresses so you can reach more patients

Sponsored by: Henry Schein One

AADOM members listen HERE

Presented by: Tarah Grauer

Approved for 1 CE towards AADOM Designations

In today’s dental market we are driven by competition. Practices today are more than a place to restore and manage dental health; they are customer service-oriented facilities, providing an experience. While we continually strive to exceed patient expectations, we must stay focused on the metrics that will help us track growth and celebrate patients that choose us as their dental home.

Course Learning Objectives:

• Discuss the importance of internal referrals
• Understand how to create the culture to drive referrals
• Learn how to ask for a referral
• Review tracking new patients, referrals and marketing using PMS
• Discuss reciprocity

Sponsored by: Henry Schein One

AADOM members listen HERE

Presented by: Arron George and Whitney Speir

Approved for 1 CE towards AADOM Designations

Raise your hand if you’d like an easy way to gain more traffic to your website and higher rankings! (Yep – us too!) Blogging is an effective way to drive new traffic to your website, convert traffic into customers, and provide your community with education and information of value. “I know, I know, but…” “… I don’t have time.” “… I’m not technically savvy.” “… I’m not a writer.” “… I don’t know what to write about.” We’ve got you covered! In this webcast, we’ll break down SIMPLE, actionable steps to learn how to brainstorm, write, publish, optimize, and promote your own blog posts. The webcast will be geared toward WordPress users, but users of all platforms can benefit.

Learning Objectives:

• Discover the value and benefits of blogging regularly
• Learn how to brainstorm blog topic ideas and titles (plus free tools to help!)
• Get a foolproof formula for writing your posts
• Walk through formatting, adding images and proofreading
• Identify keywords to use and how to optimize your post for search engines
• Gain ideas and tips for promoting your content on social media – and making it work for you over time!
• Plus we’ll share several free tools and resources to help ou take your blog posts to the next level!

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: Rob Sachs

Approved for 1 CE towards AADOM Designations

New patients come from many places, but eventually all lead to your website. In this webinar, discover 5 types of new patients and how to reach them with effective online marketing. Learn how to dominate search engines like Google, demonstrate credibility with patient education, boost your online reviews and reputation, and utilize social media to enrich your patient network!

Course Learning Objectives:

• Understand the five types of new patients and how to reach them
• Learn how to WOW patients with an effective mobile-responsive website
• Discuss how to dominate search engines like Google
• Discover how to demonstrate credibility with patient education
• Understand how to boost your online reviews and reputation
• Review ways to utilize social media to enrich your patient network

Sponsored by: Henry Schein One

AADOM members listen HERE

Presented by: Hamish Khayat

Approved for 1 CE towards AADOM Designations

BURST co-founder and CEO, Hamish Khayat will be introducing the BAM – BURST AADOM Manager Program to our AADOM members and what it means to be apart of the BURST community. Recognizing the dental office manager as a key decision maker and influencer in the dental practice, BURST has made a commitment to empowering thousands of dental professionals who work with the brand.

Exclusive AADOM member offers as a BAM Manager include:

• Get rewarded for introducing BURST to dental professionals in your area
• Create a new revenue stream for your office
• Secure exclusive wholesale pricing on all BURST products
• Earn on the side and get rewarded for recommending BURST
• Earn perks for placing bulk orders

Sponsored by: BURST

AADOM members listen HERE

Presented by: Whitney Speir, Angela Byrnes and Tracy Martin

Approved for 1 CE towards AADOM Designations

We often say that “everything is marketing” – every interaction with your patients and the community is a part of your brand. This is especially true now more than ever as practices are going to be required to adapt and react to changing state and federal requirements, standards of care, and patient perspectives.

Now is the time to shift our thinking and create a marketing strategy addressing how to help patients overcome new barriers as we prepare and plan for reopening and beyond.

Course Learning Objectives:

• Create or adapt your game plan to be able to be proactive rather than reactive to changing marketing needs
• Learn how to adapt marketing messaging to break down patients’ barriers
• Discover how to market to and reassure the “fearful” patient
• Identify opportunities for growth and problems you can solve
• Find creative ways to connect with your community so they know you’re there for them
• Learn how to adjust your marketing strategy for the next 6-12 months beyond reopening

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: JoAn Majors and Mike Buckner

Approved for 1 CE towards AADOM Designations

No one can ignore the fact that the current COVID climate has turned our reality upside down and changed our world. For those of us in the dental domain, it has been more impactful than anything we have experienced. This course will help you navigate the next phase of delivering care with a unique outlook. It’s sure to transform your mindset about the predictability of scripting successful messaging to your team and your patients.

Our practices will not be the same. With uncertain times, we all need and want to communicate with confidence and clarity to our patients. Sending a consistent message can give all those in your circle the assurance they need in times of change. Finding a new “abnormal” can be more predictable with systems to support the desired outcome. Touch less but connect more when you intentionally plan how your message will land. These systems for scripting your messaging can create the value and connection we all need today.

Course Learning Objectives:

• • • • Learn the system of 3 C’s of communication
      • Discover the difference in communication and connection
      • Appreciate Information versus Excuses with patient communication
      • Create Urgency for Appointment Times and Increased Pre-Pay Opportunities

Sponsored by: Weave

AADOM members listen HERE

Presented by: Arron George

Approved for 1 CE towards AADOM Designations

We’ll look at why you need to update your practice’s branding and how your website ties into this. We’ll also look at why now is the ideal to update your brand and how to do it. Finally, we’ll consider how Roadside can help and provide some actionable steps.

Course Learning Objectives:

• How to take actionable steps to rebrand your practice
• How to identify the key features of a website rebrand
• How your brand can thrive at this difficult time
• How Roadside can help

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: Doug Sligting

Approved for 1 CE towards AADOM Designations

In spite of the popularity of marketing tools like direct mail and social media, email continues to be one of the most effective and affordable ways to market your practice. Over 90 percent of adults in the United States use email. With effective email campaigns, you can inform patients about upcoming promotions, remind patients about upcoming appointments, reactivate patients who have been away, and collect positive reviews for your website that will help you attract new patients. All you need is your patients’ email addresses.

Course Learning Objectives:

• Write email subject lines that capture patients’ attention
• Design messages for reading on mobile devices
• Segment your email list and personalize your messages to boost response rates
• Use thank-you email messages to generate patient reviews
• Monitor open rates to determine how well your email campaigns are engaging patients
• Collect more email addresses so you can reach more patients

Sponsored by: Demandforce

AADOM members listen HERE

Presented by: Whitney Speir and Angela Byrnes

Approved for 1 CE towards AADOM Designations

“Work smarter, not harder” is one of our favorite phrases (it’s music to our ears!) In this LiveCast, Whitney and Angela will share proven tips and tactics to help even the BUSIEST dental office managers “work smarter” and create authentic, lasting relationships and connections on social media.

Course Learning Objectives:

• Learn which social networks are best for your practice
• Identify your target audience and your social “voice”
• Discover the secret to social media success (hint: it involves LOVE!)
• Learn a simple system to connect with other local influencers and businesses
• Be inspired with a TON of content ideas to implement in your own social strategy (never have to struggle with creative block again!)
• Get a list of outstanding tools and resources to help you create and schedule content (in other words… stuff that makes your life EASIER!)

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: Dave Monahan

Approved for 1 CE towards AADOM Designations

The pathway for dental practices to take more control, lessen their dependence on insurers, and attract new patients comes from an unexpected place—the employer market.

Join Kleer CEO Dave Monahan as he reviews the results of a six month, third-party research study on the employer dental benefits landscape.

Dave will break down the following

• How employers view the current dental benefits market
• Key barriers preventing small businesses from offering a dental benefit to their employees
• Why you should focus on small businesses, and particularly blue collar small businesses, near your practice
• The solution employers want, and how you can give it to them

From this presentation, you will walk away with knowledge of the employer dental benefit market and how you can turn it into an opportunity to grow your practice.

Course Learning Objectives:

• Understand the current dental benefits landscape:
  Why employers want to offer a dental benefit
  What may be preventing employers from offering a dental benefit
• Learn why small businesses, particularly blue-collar businesses, are a key opportunity for new patient growth
• Determine what type of solution small businesses need, and how you can offer it to them

Sponsored by: Kleer

AADOM members listen HERE

Presented by: Shirley Misiak and Angela Martinez

Approved for 1 CE towards AADOM Designations

Patient communication technology is both a convenience and necessity for providers. When it comes to their dental needs, patients’ point of consideration and points of decision have evolved with performing more extensive research online prior to scheduling an appointment. The patient conversation is no longer a single point in time, but instead is a longer dialogue that is orchestrated over time, both digitally and in-person. Thus, practices need to have a cohesive communication strategy that makes interaction frictionless, continuous, and valuable. With cost being a major barrier to comprehensive care, educating patients on their payment options earlier can lead to less friction later, resulting in happier, healthier, and more loyal patients.

Course Learning Objectives:

• Find out why practices are evolving from the old way of doing business
• Learn how and why providers should incorporate payment options within their technology and systems today
• Recognize ways that CareCredit can help providers/teams

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Debra Englehardt-Nash

Approved for 1 CE towards AADOM Designations

It often takes one “little thing” or a few seconds more to make a huge impact on a situation or a person. Remember- Olympics are won by 1/10th of a second. Learn how to increase your impact in your practice with your patients and improve your productivity by asking the right questions at the right time in the right place in the right way. Topics will include new patient phone calls, presenting treatment and financial arrangements, and overcoming objections.

Course Learning Objectives:

• Learn how to enhance patient satisfaction
• Explore ways to increase treatment acceptance
• Discuss how to gain protocol compliance with your team
• Understand how to overcome patients’ objections in a positive manner

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Jennifer Schultz

Approved for 1 CE towards AADOM Designations

Running a practice can be exhausting!  Espresso shots don’t even take the edge off of the volume of tasks and administration that is required when managing a busy practice.  Join Jennifer Schultz as she walks through practical ways to move past feeling overwhelmed and create the time to get more done.

Course Learning Objectives:

• Understand how to move past being overwhelmed & reacting to urgent situations
• Discuss how to create a functional to-do list, (regardless of your level of busyness)
• Learn how the role of scheduling plays with mindset and accomplishment
• Discover how to create more time and breathing room

AADOM members listen HERE

Presented by: Ginny Hegarty, SPHR

Approved for 1 CE towards AADOM Designations

Vince Lombardi famously said, “Leaders are made, they are not born. They are made by hard effort, which is the price all of us must pay to achieve any goal that is worthwhile.” The same can be said when it comes to becoming a great office manager. We also learn how to become an effective leader and work as a team through a trial and error process.

Life is too short to learn these lessons on our own! Join us for this engaging webinar to learn practical ways through which you can be a better leader and make your office run smoother for everyone. Let’s come together to shorten the learning curve and set ourselves up for next level success in 2018.

Sponsored by: RevenueWell

AADOM members listen HERE

Presented by: Cathy Jameson

Approved for 1 CE towards AADOM Designations

Your practice cannot operate or reach its full potential without a dynamic, productive team. This engaging and informative program allows each participant to take a deeper look at his/her role in the practice as well as examining the business and where it is going. Learn the skills you will need to take your practice from where it is now to that next level and how to develop a culture of superstars along the way. Enjoy this powerful session as you determine the key components to creating your own healthy work environment.

Course Learning Objectives:

• Develop the leadership capability of each person on the team
• Learn how to make teamwork a reality rather than a cliche’
• Understand how to create a sense of “co-ownership” among team members
• Increase the productivity of individuals and translate that into increased productivity for the practice

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Michael Cruz, FAADOM

Approved for 1 CE towards AADOM Designations

Teamwork isn’t something that magically happens overnight. It takes commitment, planning, practice, and time to develop. During this webcast we’ll go over some key areas that are often overlooked when building a great team. We’ll also talk about the up and down cycles that teams go through and how to weather the storms.

AADOM members listen HERE

Presented by: Debra Engelhardt Nash

Approved for 1 CE towards AADOM Designations

Spend more time on people work than paperwork! Join Debra Engelhardt-Nash in this webcast as she shows us how communication and customer service skills can inspire patients to invest in their oral health.

Course Learning Objectives:

• Discuss how to ensure that every team member understand they are responsible for reinforcing a clear, consistent message
• Understand how to make a memorable first impression and create the perception of quality
• Learn how to reintroduce incomplete treatment and new treatment during continuing care appointments
• Review how to provide patients with the information they need to be comfortable and confident in your care

Sponsored by: RevenueWell

AADOM members listen HERE

Presented by: Katherine Eitel-Belt

Approved for 1 CE towards AADOM Designations

The cornerstone of productive, positive work cultures is the ability to communicate as a team with compassion, accountability, non-judgement, and accuracy. This presentation will help owners, managers, and dental team members stop avoiding these crucial conversations and learn to embrace and succeed with them by using a 4-point self-check, 2 rules of engagement, and a simple 4-step conversation framework. These skills apply directly to broken agreements, low performance, non-participation, negativity, and toxic behavior as well as requests from employees to management such as raises, benefits, and promotions. Experience a life-changing way to improve leadership, relationships, and results.

Course Learning Objectives:

• Understand how to receive and approach crucial conversations in a powerful and positive way.
• Learn how to help team members align with the practice vision and goals.
• Discover how to upgrade performance and handle objections or pushback from another team member with confidence and grace.

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Kelly Swanson

Approved for 1 CE Towards AADOM Designations

Were you unable to attend AADOM18 in San Antonio last July? If so, you missed an awesome opening session with our Keynote Speaker, Kelly Swanson.  Did you attend AADOM18? If so, you know how awesome this keynote address was! The feedback from Kelly’s keynote was so off the charts good, we want to share it with everyone.  We’re excited to replay this session in its entirety!

Join us for this hilarious and wildly motivating journey through the power of story to help you form stronger teams, enhance patient relationships, be more impactful managers and re-engage in what you do and why you do it. “Laughing the whole way.”  (Tissues recommended to wipe away the happy tears!)

This is a great event to use as a lunch and learn with the entire team.

***Please note that the book giveaway referenced in this recording has expired.***

AADOM members listen HERE

Presented by: Deana Zost, FAADOM

Approved for 1 CE towards AADOM Designations

Team meetings – one of the most important pieces of a smooth running practice. This is a time for the team to come together, take the pulse of the practice and evaluate the health of the business.

Join AADOM Fellow and Lifetime Member, Deana Zost as she walks through the key building blocks for holding and executing the most effective team meetings.  Before you know it, you’ll be facilitating Blockbuster Team Meetings!

Course Learning Objectives:

• Discuss the four key aspects to holding a Blockbuster Team Meeting
• Learn how to create a solid meeting agenda
• Understand what numbers should be reviewed in team meetings and why
• Discuss the “bonus meeting’ once a year

AADOM members listen HERE

Presented by: Virginia Moore

Approved for 1 CE towards AADOM Designations

As an Office Manager, you are responsible for a multitude of tasks, leading and managing the team and getting results.

While taking care of tasks can often be the “easy” part, it’s the leading and managing of a team and having everyone on the same page and engaged that is the biggest challenge of all.

In this webcast learn the 5 levels of leadership and how you can master them to provide the greatest success for your practice!

AADOM members listen HERE

Presented by: Kristen Brown

Approved for 1 CE towards AADOM Designations

During this interactive discussion, you will create a customized and visual Work/Life Map to help change your mindset around work/life balance and boost your productivity and mood. Balance is a myth so we need to get grounded on what is really demanding your time, driving your stress, and energizing you so you can create the RIGHT goals and action steps for personal and professional success. You will uncover your stress cues and stress cures so you can better prepare for and manage the elements of your life that cause anxiety while boosting the areas that bring you energy and joy.

Course Learning Objectives:

• Create a visual work/life map of everything you juggle at work and at home
• Identify your stress cues & stress cures
• Discuss ways to close your success gaps so you’re more productive, less stressed and more focused on the right actions for personal and professional growth

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Carrie Webber

Approved for 1 CE towards AADOM Designations

Do you ever feel stuck? Find yourself working intensely to increase your practice performance yet not sure how to attain a measurable result? Explore three key areas during this high energy, high impact presentation to help you determine what systems you can focus on NOW and reap significant returns for your FUTURE.

Course Learning Objectives:

• Understand the importance of leading from within your practice to make a difference for your patients, your team and yourself.
• Determine measurable accountability factors for the entire team so together, you can achieve your practice goals.
• Develop strategies to revive your team and increase engagement levels for higher productivity of individuals and the practice overall.

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Kristen Brown

Approved for 1 CE towards AADOM Designations

Stepping into your own leadership and unleashing greatness in others even when life and work are difficult requires a courageous mindset built on four key attributes. These attributes are the foundation of the RISE code that creates a unique blueprint for life and work happiness, productivity, and results driven by the inner courage and resilience to take action amidst stress. During this session just for dental industry professionals, you will identify your unique RISE code and how you can use it to perform at your best, be more productive, and help drive practice growth and patient service.

Course Learning Objectives:

• Learn the elements that make up the RISE code and why they are important
• Identify your own unique RISE code and how it applies to your work and your personal goals
• discuss way you can use your RISE code to help yourself, your patients, your team and your practice

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Carrie Webber

Approved for 1 CE Towards AADOM Designations

“I know we could be doing better but I don’t know where to begin.”
“We are a good practice, but I know that our systems could be better.”
“I have a great team willing to do anything, but lack of systems is causing chaos in our day-to-day.”

Sound familiar? If you are looking for a way to hone in on where your top opportunities for growth and refinement are in your practice, let’s spend time taking a magnifying glass to where you are now and set our sights on where you want to go in the future.

Course Learning Objectives:

• In this business-focused webinar, take a magnifying glass to what Jameson considers integral systems of your practice, what questions you need to ask yourself, rate your practice systems and determine what benchmarks to set and what goals to hit to get you to the next level.
• Take time to ask the right questions as practice leaders on what the ultimate purpose and vision is for the practice and learn how to effectively and consistently integrate that into your everyday practice building efforts.
• Identify the tools you have – or the tools you need – to get off of the plateau you find yourself on and learn how to turn it up a notch and maximize the resources you already have at your fingertips.

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Greg Prince, FAADOM

Approved for 1 CE towards AADOM Designations

Attendees will be welcomed by Greg Prince, AADOM’s 2019 Practice Administrator of the Year. Greg will share best practices with other dental office managers and practice administrators. He will also share his insight about the benefits of AADOM membership.

Course Learning Objectives:

• • • • • • Planning for the New Year in your practice
          • Metrics that Matter
          • Setting achievable goals

AADOM members listen HERE

Presented by: Katherine Eitel Belt

Approved for 1 CE towards AADOM Designations

Want to dramatically and quickly improve the conversion rates for new patient telephone calls for yourself and your admin team?  It takes training and on-going coaching and Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, will show us how.  Instead of old, tired scripts that your team typically hates to use, Katherine will show us how to teach a 4-step framework that helps your team connect with the patient, gain control of the call, and convert the caller to an appointment … regardless of the questions they ask.  We’ll tackle price shoppers, insurance questions, and challenging patients.  Katherine will also show us how to get your team to welcome and learn from a Mystery Shopper Call program for ongoing training purposes.  She feels they’ve been done very badly for a really long time and will show us how to make them positive, supportive, and productive versus negative, punitive, and counter-productive.

Course Learning Objectives:

• • • • • • Learn how to use a 4-step framework versus a word-for-word script
          • Discuss how to train your administrators to higher levels of excellence on the telephone
          • Understand how to implement a Mystery Shopper Caller training program that you’re team enjoys and benefits from

AADOM members listen HERE

Presented by: Lois Banta

Approved for 1 CE Towards AADOM Designations

Designing systems and protocols for a good foundation of production and collections can be quite a challenge

Course Learning Objectives:
This session is designed to identify strategies and systems to keep your finger in on the pulse of the practice and address day to day concerns before they become major issues. We will identify the top 10 must have systems that need to be in place to increase the bottom line.

• Design fool proof action plans for implementation
• Hold effective detailed team meetings & morning huddles
• Know your numbers
• Choreograph scheduling to create consistent productivity and efficiency
• Create effective collection protocols
• Treatment plan for optimal patient health
• Continuing Education…School is never out for Doctor and Team
• Develop effective communication skills to assist patients in making informed decisions
• Forecasting overhead for future success
• Beyond the practice skills…leadership, customer service and finding your internal giggle

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Kristen Brown

Approved for 1 CE Towards AADOM Designations

You are a superstar, a hero, a total rockstar who has navigated so much change and challenge in your work and life especially these last few months. Let’s showcase YOU! You have awesome passions, skills, and gifts that when identified and tapped into can boost your mood, improve your workplace reputation, make you a stronger manager, and skyrocket overall job fulfillment. During this interactive session you will discover your unique combination of assets that can take your days from draining to energizing and unleash your best self.

Course Learning Objectives:

• Map Your Passions – Uncover what tasks and traits fire you up, bring out the best in you, and elevate those around you
• Own Your Stories – Identify the cool, weird, hard, and awesome stories that have defined you as a person and help position your greatness
• Ditch the Drama – Create a power mantra to release negative energy when you’re triggered, overwhelmed, or stressed so you can get back to being your most awesome self

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Debbie Evans, MAADOM and Jennifer Steadman, BSDH, RDH MAADOM

Approved for 1 CE Towards AADOM Designations

2020 the year of SURPRISES! For the first time ever, we have TWO amazing Practice Administrators of the Year. Learn from your tribe – some of the industry’s most extraordinary talent. Debbie Evans and Jennifer Steadman will conduct a candid conversation with AADOM members on leading through challenging times, connecting with your tribe, the journey of the evolving practice administrator, leveraging your educational/industry partners and team culture.

You won’t want to miss this session packed with “PEARLS.”
Course Learning Objectives:

• The essence of Listening, Leading and Learning
• Building relationships with your local network
• The evolution of the Practice Administrator role
• Relationships are key/focus on the WHY
• Team culture and education

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Carrie Webber

Approved for 1 CE Towards AADOM Designations

It’s easy to become overwhelmed by the magnitude of change. Even in the midst of massive changing tides, it remains true that even the smallest change can make a huge impact. What areas of your work could benefit from a slight alteration? Where could you make an adjustment in your workflow that could improve your daily operations? By identifying systems that are ready to be elevated, you open up the doors of progress to experience the growth and development you and your practice have been seeking.

Join us for this energetic and educational session that includes real life application of the strategies you need to move the needle in a powerful way.

Course Learning Objectives:

• Understand how your mindset and attitude influence the level of progress you experience
• Discuss the importance of consistent and clear communication, individually and as a team, when addressing change
• Identify opportunities for change in your life and create a plan of action by utilizing a powerful goal accomplishment process

Sponsored by: Henry Schein Dental

AADOM members listen HERE

Presented by: Adam Smith, Debra Engelhardt-Nash, JoAn Majors and Arden Jolley

Approved for 1 CE Towards AADOM Designations

With 2020 finally in our rear-view mirror, it is time that we prepare to turn over a new leaf and look towards 2021 with optimism and prepare for our practice’s best year yet. This panel discussion will allow you to hear from 3 different AADOM members that are currently working in practices, and what they are doing to prepare for their best year yet!

Course Learning Objectives:

• Examine your current office processes and procedures and take away some new ideas to implement in your own practice
• Learn how to get the most out of your patient communication platform
• Discover new ways to reactivate patients that may have fallen through the cracks during the 2020 shutdown to prepare your office for full hygiene schedules in 2021

Sponsored by: Weave

AADOM members listen HERE

Webinar is limited to dental spouses & partners only

Presented by: Cathy Jameson, PhD

Approved for 1 CE towards AADOM Designations

There is no one who cares any more about the success of the dental practice than the spouse.  However, being an active member of the team takes specific preparation, leadership and care.  In this webcast, Cathy Jameson, PhD, will share insights she has gained from working with her husband, Dr. John Jameson, from putting him through dental school to transitioning through the sale of his practice.  Her personal experience, along with her 30 years of coaching in dental practices throughout the US and the world make her discussions and recommendations meaningful, productive, and fulfilling.

• STUDY the 6 major things to avoid when including a spouse on the dental team
• DISCOVER 5 MUSTS for any spouse involved in the practice
• LEARN the FABULOUS DOZEN factors that will make the position of spouse in the practice healthy, successful, and fun

AADOM members listen HERE

Webinar is limited to dental spouses & partners only

Presented by: Debra Englehardt-Nash

Approved for 1 CE towards AADOM Designations

A recent survey stated that 70% of dentists work with their spouse.  Couples working together are educated and experienced – and human.   It can be a win/win situation for the couple and the practice or lead a couple on the road to frustration. Learn how to bring complementary skills to the practice to create a strong business relationship – one that works in and out of the office.

During this session we’ll explore the following:

• What is the spouse role – co-worker, partner, employer or employee? What should it be?
• Job description – where does the spouse’s authority begin and end, or do they have any authority at all?
• How should compensation be handled?
• The stress factor – how do you keep work at work and home at home?

Learn with someone who walks your walk – a dental spouse who works in and out of her husband’s practice and consults with other dentists and their teams.

AADOM members listen HERE

Webinar is limited to dental spouses & partners only

Presented by: Dr. Eve Marie Perugini and Susan Leckowicz

Approved for 1 CE towards AADOM Designations

Join Dr. Eve Marie Perugini and Susan Leckowicz as they discuss the benefits and challenges of spouses teaming up in a dental practice. Learn strategies to optimize your efforts at work and home while protecting the connection between you.

Well discuss:

• The 24 x 7 Relationship
• Setting Priorities
• Managing Stress
• Shared Vision/Shared Goals

AADOM members listen HERE

Webinar is limited to dental spouses & partners only

Presented by: Kevin Henry

Approved for 1 CE towards AADOM Designations

It seems harder than ever for dental practices to not only find quality dental assistants, but also to keep them for the long-term as well. What are the secrets to success when it comes to hiring and keeping assistants who can help build your practice? Join IgniteDA co-founder Kevin Henry for an informative and quick-moving chat about this subject. He has spoken to crowds of dental assistants throughout the world and knows what motivates them to buy in and become a big part of a successful practice.

Course Learning Objectives:

• Learn what dental assistants really want, (Hint, it’s not money)
• Discuss where to find quality assistants
• Understand the best characteristics for assistants to have
• Discover the two interview questions to ask each dental assistant candidate
• Review hot to keep assistants interested and motivated in moving their careers forward

AADOM DSBN Members listen HERE

Webinar is limited to dental spouses & partners only

Presented by: Cheryl McKenna

Approved for 1 CE Towards AADOM Designations

In this webcast we’ll focus on reducing outstanding A/R, eliminating costly reimbursements from insurance providers, increasing case acceptance and lowering costs using third party patient finance. Attendees will learn how to take a before and after “snapshot” of these three areas to quantify profit increases.

Course Learning Objectives:

• Learn tips to reduce outstanding A/R using three surprising tools!
• Discuss how to stop accepting this type of insurance reimbursement. Identify and eliminate this immediately!
• Understand how to get out of your patient finance rut and try this: You can increase case acceptance AND lower your costs!

Sponsored by: Merchant Advocate

AADOM members listen HERE

Attendees must hold at least a current FAADOM Designation

Presented by: Teresa Duncan, MS, FAADOM

Approved for 1 CE towards AADOM Designations

The role of dental office manager has evolved past the role of team cheerleader and resident friendly face. Today’s Fellow must protect the practice against all threats – both external and internal. Let’s talk about the issues that are causing the most stress, annoyance and real trouble for our office.

We’ll Discuss:

• The rising cost of employee management
• Reviews, social media and the associated headaches
• Your situations/challenges in a lively Q & A session

FAADOM members listen HERE

Attendees must hold a current FAADOM Designation.   This session satisfies the requirement of attendance at one chapter meeting.

Presented by: Kevin Henry

Approved for 1 CE towards AADOM Designations

Not sure where to start with writing a professional article or blog post? Not sure what topic to choose? Not sure how long to make the piece?

No worries, we’ve got you covered! As part of our Mastership program we’ve asked candidates to submit, and have published, three articles in AADOM publications. Kevin Henry, the editor of DrBiscuspid lends a helping hand in this session, How to Overcome Your Writing Challenges.

FAADOM members listen HERE

Attendees must hold a current FAADOM Designation.   This session satisfies the requirement of attendance at one chapter meeting.

Presented by: Debra Engelhardt-Nash

Approved for 1 CE towards AADOM Designations

Key Performance Indicators are measurements that help you understand how your practice is doing. Although a practice may appear to be running smoothly, one way to know its true health it to track critical data. A good KPI should act as a compass, helping you and your Team understand whether you are truly on right track toward your strategic goals. This session will review the important statistics to track and how you use the information to focus office systems and training to achieve better results.

Course Learning Objectives:

• Understand the important data to track beyond the P&L and Management Software information
• Discover how to impact the practice “bottom line” most effectively by knowing where to focus your attention
• Learn how to use practice analytics to inspire and direct your Team to improve practice growth and professional development

FAADOM members listen HERE

Attendees must hold a current FAADOM Designation.   This session satisfies the requirement of attendance at one chapter meeting.

Presented by: Penny Reed

Approved for 1 CE towards AADOM Designations

In the never-ending challenge to “get it all done” it’s easy for to-do items to slip through the cracks, while the to-do lists pile up. There is a simpler way. It’s not only about a better system for handling tasks, it’s also involves your greatest asset – the dental team – at a higher level.

Course Learning Objectives:

• Learn the components of effective project management
• Discover simple technology to manage projects visually for one or more locations
• Learn how to engage dentists and teams so that progress is trackable and accountability is built-in

AADOM members listen HERE

Attendees must hold a current FAADOM Designation.   This session satisfies the requirement of attendance at one chapter meeting.

Presented by: Cathy Jameson, PhD

Approved for 1 CE towards AADOM Designations

In this Advanced course for leaders, discuss the challenges and how you can navigate those with authenticity and grace.

Course Learning Objectives:

• Develop accountability within your team for enhanced efficiency and effectiveness
• Understand how to facilitate change as a leader
• Discuss how to identify blame in the workplace

FAADOM members listen HERE

Attendees must hold a current FAADOM Designation.   This session satisfies the requirement of attendance at one chapter meeting.

Presented by: Cathy Jameson, PhD

Approved for 1 CE towards AADOM Designations

With a strong foundation of leadership skills, explore how you can advance your leadership ability to become a transformational leader during this power packed session.

Course Learning Objectives:

• Identify seven key questions as leaders critical to your ongoing growth
• Understand the qualities of transformational leadership and how to apply those in your work
• Maximize your decision making process on items large and small

FAADOM members listen HERE

Presented by: Paul Edwards

There’s so much that goes into managing a team, it can be easy to lose track of certain things — especially when it comes to things like making time for yourself. If you’re still doing manual calculations for payroll, if you’re using Excel spreadsheets or paper systems to help you stay organized, or if your employees are still coming to you with questions about which holidays they get off, time off requests, or office policies, it’s time you found out the truth: There is a better way! Join CEDR CEO Paul Edwards to learn how systems you may already have in place can be better utilized to save you hours every week — time that can be spent on more important things, like taking care of yourself.

During this presentation we’ll cover:

• How to use your employee handbook as a management tool
• How your timekeeping system can save you time
• How to get employees to answer their own policy questions

Spend 30 minutes watching this AADOM QuickCast and reclaim hours of your life each and every week you spend managing your office!

Sponsored by: CEDR HR Solutions

Listen to the QuickCast HERE

Presented by: Julia Popovich

Membership plans are the perfect solution for uninsured patients who need access to affordable, comprehensive dental care. Personalizing care plans and promotions based on patient demographics will help drive adoption of your membership plan. One way to segment your patient base is by generation. This minicast will dive into the specifics of how to design and promote your membership plan to meet the needs of three groups: (1) parents of pediatric patients (2) millennials and (3) baby boomers. Each group has a unique set of needs and preferences and knowing how to cater to them will boost your membership plan’s performance.

Course Learning Objectives:

• Identify patient needs and preferences around membership plans, based on generational demographics
• Understand how to build plans specific to pediatric patients vs. standard adult plans
• Learn ways to best cater to the preferences of your millennial and boomer patients—including methods for sign-up, payment plans and renewals
• Take away tips and tricks for promoting your membership plan across generations

Sponsored by: Kleer

Listen to the QuickCast HERE

Presented by: Christian Perez

Focusing on the attention and care you offer your patients is critical to the success of your practice. When we spend more time with the patient and less time behind the computer, we gain an opportunity to build rapport and help patients understand the need for treatment and regular hygiene visits. In this course, we will highlight the advantages and benefits of utilizing CareCredit’s software integration to increase efficiency, treatment acceptance and patient loyalty.

Course Learning Objectives:

• Maximize the capabilities of your practice management software
• Streamline your daily processes and increase efficiency
• Help patients find solutions to financial barriers
• Understand how the integration will benefit your practice

Sponsored by: CareCredit

Listen to the QuickCast HERE

Presented by: Ben Nielsen

Electronic prescribing is the transmission of prescriptions to pharmacies via electronic means. It’s becoming a major topic in the industry due in part to laws requiring electronic prescribing of controlled substances (EPCS) as well as the inherent benefits it presents to a practice. Electronic prescribing not only increases safety and security for your patients, but it will also provide them a better experience. The benefits of electronic prescribing include the ability to check for adverse drug-to-drug interactions and to provide a record of what has been prescribed to help reduce inappropriate dosing, doctor-shopping, and potential abuse.

Course Learning Objectives:

• How you can help control opioid and other prescription drug abuse through electronic prescribing
• What state and federal mandates you might be subject to as a prescribing doctor
• How you can help your patients by sending prescriptions directly to their preferred pharmacy and providing them a prescription cost up front.

Sponsored by: Henry Schein One

Listen to the QuickCast HERE

Presented by: Andrea Gallimore

Word-of-mouth referrals are likely the foundation of your most effective marketing. This has been true for many generations of dentists, and it’s true today. However, with social media, and the format of word-of-mouth has changed. No longer can your practice simply rely on what your patients tell their friends and family members. You now have to be concerned with what people are reporting online and the star ratings they assign to you. And they can say pretty much whatever they want. But, believe it or not, this is a good thing for your practice. Join us to find out how to leverage and manage your online reputation intelligently.

Course Learning Objectives:

In this presentation, we’ll discuss in depth:

• How to solicit online reviews
• How to deal with positive and negative reviews
• Managing your digital listings
• Capabilities to look for when you employ tools to help you manage your online reputation

Sponsored by: Henry Schein One

Listen to this QuickCast HERE

Presented by: Christi Billquist

Are you frustrated with your low PPO insurance reimbursements? Do your EOBs change regularly, and is it hard to foresee how much reimbursement you’ll actually receive? Most office managers across the country have enrolled their providers with PPOs and networks, but feel like they may be enrolled with too many plans. Luckily, PPO participation doesn’t have to be a nightmare and your reimbursement rates don’t have to stay low. Every dental practice is experiencing increased costs due to PPE and extra safety measures, so the reimbursements you receive from insurance need to be increased. On this quick training, we’ll discuss how we can improve your PPO reimbursements, gain clarity on your PPO strategy, and detect if your PPO participation has shifted.

Learning Objectives:

• How PPO participation really works
• How to increase your PPO reimbursements
• How to monitor and keep your reimbursements in check

Sponsored by: Henry Schein Dental

Listen to this QuickCast HERE

Presented by: Alex Ratynski

We will cover the biggest local search ranking factors that affect your Google My Business rankings in Google Maps, How to improve those signals to increase your rankings, and how to set up internal systems to regularly ask for (and get) more Google Reviews.

Course Learning Objectives:

• Local search ranking factors
• Why Google My Business has so much potential for dentists
• How to improve your GMB & website signals in Google’s eyes
• How to create systems to ask for and get more Google reviews
• + 1 bonus strategy for multi-practitioner practices

Sponsored by: Roadside Dental Marketing

Listen to this QuickCast HERE

Presented by: Mike Buckner

As Leaders in our practices, we have the ability and responsibility to anticipate trends, far in advance of our competitors. As the Millennial generation makes up the majority of the workforce today, we are seeing that there are certain things and “best practices” that worked well in our Dental Practices even 3 to 5 years ago that no longer are effective today.  This is due to the new technology trends that are continuing to change and adapt how we interact with our patients.  Technology has drastically changed how we connect with our patients, how we convert them to become loyal advocates for our practice, and the most efficient way to collect payment from this rising generation.

Course Learning Objectives:

• Understand the main driving consumer factors of the millennial generation, and what influences their spending habits.
• Find out what we thought were “Best Practices” back in 2015, that if continued today, could actually be hurting your practice.
• Discover the most effective ways to connect, collect and convert patients, and ensure that you are staying ahead of the changing technology trends of today’s modern patient.

Sponsored by: Weave

Listen to this QuickCast HERE

Presented by: Amanda Taylor, RDH, and Nicole Kulas, RDH, BSDH

BURST is partnering with AADOM by creating a program with YOU in mind! BURST Office Solutions and BAM Program Managers Nicole Kulas and Amanda Taylor will be introducing BAM – the BURST AADOM Member program to our AADOM members and what it means to be a part of the BURST community with your dental team. BURST is the OFFICIAL toothbrush of AADOM. Recognizing the dental office manager as a key decision maker and influencer in the dental practice, BURST has made a commitment to empowering thousands of dental professionals who work with the brand. We help you bring your team together with inclusiveness, bridging the gap between the “front” and “back” to improve your patients oral health with amazing, affordable oral care products, and create a new revenue stream for the entire practice! Become a BAM and get your AADOM conference attendance paid for!

Course Learning Objectives:

• Learn about BURST, the official toothbrush of AADOM!
• Learn what a BAM is
• Learn about added income opportunities for your office
• Learn about added income and bonus opportunities for yourself as an AADOM member

Sponsored by: BURST

Listen to this QuickCast HERE

Presented by: Heather Colicchio and Angela Martinez

Everyone on the dental team contributes to the practice’s success. But today, the role of the office manager has expanded and become more critical and complex. These “every day heroes” manage multiple responsibilities – from creating and implementing processes that deliver an exceptional patient experience to managing the practice’s online reputation and team training. That’s why CareCredit and AADOM are kicking-off the second annual celebration of Office Manager Appreciation Month in September 2020!

Course Learning Objectives:

• What is Office Manager Appreciation Month (OMAM)?
• How are we celebrating OMAM?
• Find out how dentists can get involved with honoring their awesome OM and even winning a grand prize trip for one lucky Doctor and OM duo to win a trip to Florida in 2021
• Learn how to enter the OM Instagram contest to be randomly selected to receive a FAADOM education package
• Get a sneak peak of the CareCredit virtual experience before it goes live in September – a virtual experience to celebrate awesome OMs everywhere
• How will you celebrate OMAM?

Sponsored by: CareCredit

Listen to this QuickCast HERE

Presented by: Angela Byrnes

Right now it’s more important than EVER to make sure your website is addressing patients’ needs, fears, and concerns. Many office managers we speak to aren’t sure if their website is working for them – so in this QuickCast, we’ll share 7 quick tips to help you evaluate where your website’s currently at – and what could help make it stronger.

Course Learning Objectives:

• Identify 7 quick areas to evaluate your own website from a patient’s perspective
• Learn how user experience affects your website’s effectiveness
• Understand which improvements can have the biggest impact on your conversions and revenue

Sponsored by: Roadside Dental Marketing

Listen to this QuickCast HERE

Presented by: Mike Buckner

On top of the many things that we have had to deal with in 2020, Digital Depression, Stress, and Burnout have become a common result of the reliance on technology during the global pandemic. We have all been forced to leverage technology at one point or another though this season of social distancing, and yet we as a society are craving that personal connection more than ever. This course will discuss how to not only ensure that our digital communication gets through to our patients, but that we do it in a way that breeds patient loyalty and increases patient referrals.

Course Learning Objectives:

• Discuss the common mistakes that leave your texts and emails unread in your patient’s inbox
• Explore how to deliver a personable message while leveraging automated messaging
• Discuss the communication trends that are developing as a result of social distancing

Sponsored by: Weave

Listen to this QuickCast HERE

Presented by: Dayna Johnson

Dayna has been working with dental teams across the country over the last six months and it has become very apparent that the front office team is skating on thin ice. The amount of coordination for social distancing in the reception room, added paperwork and insurance verification has been tremendous. Today let’s focus on how technology can help streamline your tasks and give you some breathing room.

Course Learning Objectives:

• Discover how to collect updated health history and the COVID screening form before the patient walks in the door
• Improve the cash flow with eStatements and collecting credit cards on file
• Reduce phone calls with secure messaging with patients

Sponsored by: Henry Schein One

Listen to this QuickCast HERE

Presented by: Jill Nesbitt, MBA

Empty chairs mean a practice is not running at full capacity — and not running at full profitability. Join us to learn tips on how to fill up the rest of your 2020 schedule.

Course Learning Objectives:

• Learn tips to fill your chairs through the rest of the year
• Learn how to handle insurance benefits outreach

Sponsored by: Henry Schein One/DentrixAscend

Listen to this QuickCast HERE

Presented by: Chris Salierno, DDS

Dr. Chris Salierno will discuss his big decision to switch practice management platforms. He’ll share what compelled him to move from a server-based system to the cloud and describe which features inspired him and his DOM to leave their comfort zone for something they found was so much better.. Chris will discuss preconceptions vs. the reality of life in the cloud and share some of the best (and often unexpected) benefits his staff has experienced.

Sponsored by: Curve Dental

Listen to this QuickCast HERE

Presented by: Alex Ratynski

A breakdown of Google’s announced Google Page Experience Update including what specifically Google will be looking at starting in May of 2021, and how dental practices can assess their current performance, and be ready now before the update.

Course Learning Objectives:

• Discover what’s included in Google’s Page Experience Update
• Identify key factors included and how they’ll affect rankings
• Learn why a mobile-first experience is critical for 2021
• Find out how to evaluate your own website’s readiness

Sponsored by: Roadside Dental Marketing

Listen to this QuickCast HERE

Presented by: Jennie McLaughlin

We’re a couple of months into the new year but managing a dental team is no less complicated today than it was throughout 2020. Covid vaccines are now being made available but things aren’t back to “normal” just yet. As managers, we continue to face new challenges on a near-daily basis, including issues surrounding managing employees during a pandemic and important considerations about new policies and protocols. Join CEDR HR Solutions’ Director of Compliance, Jennie McLaughlin, as she provides a checkup on where things stand right now in the world of HR and what that means for you.

In this QuickCast, we’ll cover:

• Updates on how to manage your team during the COVID pandemic
• Vaccination protocols and related issues
• Documentation conundrums: policies, vaccine records, and liability waivers
• The status of paid and unpaid leave requirements
• Employees with ongoing childcare needs

Sponsored by: CEDR HR Solutions

Listen to this QuickCast HERE

Presented by: Christi Billiquist

There are 3 common mistakes made by practices across the country that contribute to getting paid low PPO reimbursements. In this course, Christi Billquist, Director of Operations for Unitas Dental will reveal how to overcome these common issues and set yourself up for PPO reimbursement increases in this new year.

Course Learning Objectives:

• Determine when your UCRs (Office Fees) should be raised and how to price them appropriately
• Understand the importance of billing your UCR versus your PPO reimbursement (fee schedule) allowance, and why it affects your practice
• Discover how PPO leasing arrangements may be hurting your reimbursements, and steps you can take to improve them

Sponsored by: Henry Schein Dental

Listen to this QuickCast HERE

Presented by: Lori Williams

Learn about when it’s time to get a website makeover and how to make the most out of the process to maximize the outcome.

Course Learning Objectives:

• Determining when you need a website refresh
• Identifying the assets you need to transform your current site
• Evaluating any changes in the practice to update your site
• Do I need to rebrand? What about my logo? Learn when and why these are important
• How long does it take to do a refresh?

Sponsored by: Roadside Dental Marketing

Listen to this QuickCast HERE

Presented by: Jeff White

Do you ever feel like you have so many different systems and software to keep your practice running, you are spending more time coordinating instead of focusing on your patients and maxing out the schedule? We understand. Maximize patient value and streamline your processes to focus on what matters most: your patients’ oral health.

Learn how RevenueWell Marketing Platform, as well as other services, can help you streamline your processes:

• Identify all of the ways you can easily and automatically communicate with your patients
• Understand our easy-to-use platform which can save you time and money
• Build custom campaigns to increase patient retention and bring back old patients
• Ensure you remain compliant while providing top-notch patient service

Sponsored by: RevenueWell

Listen to this Software Demo HERE

Presented by: Rebecca Bouldin

Overview of Lighthouse 360 communication platform with targeted solutions for maximizing production and patient safety post-COVID-19 closures.

Learning Objectives/Product Features:

• Keep your schedule full using the automated Fill Appointment workflow.
• Reduce waiting room time by allowing patients to complete registration on the phone
• Get the practice on track using the front desk task list with smart recommendations.
• Lighthouse will even help you navigate new protocol requirements. Use Lighthouse to create a virtual waiting room using online COVID-19 screening forms and two-way texting so patients can wait in their vehicle until an operatory is ready for them.

Sponsored by: Lighthouse 360

Listen to this Software Demo HERE

Presented by: Julia Popovich

Managing operations at your dental practice in a COVID-19 world is complicated! But your membership plan shouldn’t be. Kleer makes membership plans simple so you can help your growing uninsured patient base access budget-friendly care while maximizing your practice’s results.

Join this demo to learn about Kleer’s solution, which includes the feature-rich Kleer Platform coupled with robust Support and Growth Services from the Kleer Success Team. Learn how our solution makes membership plans easy for you and your patients!

Learning Objectives/Product Features:

• Customize care plans to meet the needs of your practice and patients
• Easily track payments, invite patients, enroll and manage members, and edit your plan
• Maximize patient participation and reduce time spent on membership plan management with patient self-service tools, e.g. automated electronic payments, renewals and notifications
• Make changes to your membership plan at any time with Kleer Version Control
• Easily manage patient updates and changes, including changing care plans and payment methods
• Never miss an opportunity to grow your membership plan with Kleer’s growth services, in-office promotions and a newly expanded suite of digital marketing tools

Sponsored by: Kleer

Listen to this Software Demo HERE

Presented by: Steven Jensen

While monitoring 8,000+ practices, Dental Intelligence has identified a MASSIVE problem that is coming this fall. Here’s the thing, nobody saw hygiene patients for the better part of March-May. That means that the entire industry’s fall hygiene schedule for September-November is essentially EMPTY (which represents a MOUNTAIN of recare phone calls that no practice is equipped to handle right now). To compound the issue, it’s not even on the radar for most people. The longer we wait to begin tackling the problem, the more difficult it will become to solve. We have vetted out all of the possible options and solutions to ensure that we suggest and provide the absolute EASIEST and most EFFICIENT ways to solve this problem. We are confident that we will save you HUNDREDS of hours of work with the solutions that we will share. Our number one goal is to help teams thrive through COVID-19. Join us to learn how.

Course Learning Objectives:

• How to use data to anticipate problems/opportunities and confidently tackle them
• Share technologies that will save you HUNDREDS of hours of work and exactly how to use them
• Industry update on NEW innovations in online scheduling for patients

Sponsored by: Dental Intelligence

Listen to this Software Demo HERE