AADOM Webinar Library
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*Please note: QuickCasts and Software Demos are not eligible for CE.
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Presented by: Kurt Tullar and Halisi Tambuzi
Approved for 1 CE towards AADOM Designations
Every time anyone writes or provides a policy for your employee handbook it affects a number of other policies in that document. Writing legally compliant policies that protect your business, comply with various laws, and reflect how you run your business requires intimate knowledge of employment laws at the federal, state, and local levels.
And, now that we’re in the throes of a global health crisis, ensuring that your policies are well-written and compliant with applicable laws is more important than ever before.
After this course, you’ll be better prepared to self-assess and ensure that your policies are not only providing legal protections for your business, but that they are also seen as a positive and helpful set of guidelines for your employees.
Course Learning Objectives:
- A framework for assessing key employee handbook policies for federal and state compliance
- The most common employee handbook myths and misunderstandings
- How having policies in place protects you, your interests, and your employees
- Which laws affect you and your business and why
- How COVID-19 has affected policy considerations
- Which specific policies are good for both employers and employees
- HR Technology that allows employees to answer their own policy questions, and more
Sponsored by: CEDR HR Solutions
AADOM members listen HERE
Presented by: Hanna Aronovich, B.A., CAE and Teresa Duncan, MS, FAADOM
Approved for 1 CE towards AADOM Designations
The COVID-19 pandemic has created new challenges for dental practices and unexpected obstacles for dental practice managers. If you’re experiencing pain points in your dental practice or in your day-to-day work, this webcast is for you.
In this one-hour session, we’ll cover a variety of hot topics, including highlights of new research that reveals how dental practice managers and their workplaces have been impacted by COVID-19.
You’ll leave this webcast with information and insights about the biggest issues dental practice managers are facing right now and what you can do right away to help your practice and yourself.
We’ll cover topics such as:
- The major challenges facing dental practices right now
- How COVID-19 has impacted hiring for the dental team
- How salaries have changed since the COVID-19 virus became evident in the U.S.
- The biggest personal issues many dental practice managers are experiencing as a result of the pandemic
- Tips you can implement right now to make every day better
Join us to learn more about the biggest personal and professional hurdles dental practice managers are now facing – and how to overcome them.
Course Learning Objectives:
- Identify the major challenges facing dental practices during COVID-19
- Describe how COVID-19 has impacted hiring initiatives for dental practices
- Name the most common personal issues that dental practice managers are facing as a result of the COVID-19 pandemic
- Describe several solutions that dental practice managers can implement to alleviate personal and professional pain points due to COVID-19
Sponsored by: Dental Assisting National Board
AADOM members listen HERE
Presented by: Colleen Huff, FAADOM
Approved for 1 CE towards AADOM Designations
Has a patient ever presented to your practice after an accident? Do you feel you know the proper steps to follow to get full compensation? How you handle these cases when they first present to your practice can make all the difference in compensation and the patients out of pocket. Many offices turn away existing patients due to lack of knowledge or skill for reimbursement. This session will guide you through the steps you need to take as you care for existing patients or help in gaining new patients.
Learning Objectives:
- Review information to gather before the patient comes through the door
- Discuss questions to ask for proper documentation and swift payment
- Learn how to bill dental codes and where to find medical codes
- Understand who to bill first, medical, dental, homeowners or other
- Evaluate system development
This session will allow you to be an efficient team while aiding your patient through a difficult time. You will learn how to feel confident in billing both Workers Compensation as well as medical and auto insurances when accidents occur. You will learn to bill first and help decrease your patients out of pocket.
AADOM members listen HERE
Presented by: Teresa Duncan, MS, FAADOM
Approved for 1 CE towards AADOM Designations
DENTAL INSURANCE. Did the hair on your neck just go up? Yes, we know.
That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help! We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.
The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.
Session I features Teresa Duncan, MS FAADOM. We’ll send a questionnaire to attendees a few weeks before the session and Teresa will cover your most pressing insurance questions!
No dental insurance topic is off limits!
AADOM members listen HERE
Presented by: Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM
Approved for 1 CE towards AADOM Designations
DENTAL INSURANCE. Did the hair on your neck just go up?Yes, we know.
That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help! We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.
The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.
Session II features Colleen Huff, FAADOM and will be facilitated by Teresa Duncan, MS, FAADOM. We’ll send a questionnaire to attendees a few weeks before the session and Colleen and Teresa will cover your most pressing insurance questions!
No dental insurance topic is off limits!
AADOM members listen HERE
Presented by: Teresa Duncan, MS, FAADOM and Dr. Charles Blair
Approved for 1 CE towards AADOM Designations
DENTAL INSURANCE. Did the hair on your neck just go up? Yes, we know.
That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help! We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.
The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.
Session III features Dr. Charles Blair and will be facilitated by Teresa Duncan, MS, FAADOM. We’ll send a questionnaire to attendees a few weeks before the session and Dr. Blair and Teresa will cover your most pressing insurance questions!
No dental insurance topic is off limits!
AADOM members listen HERE
Presented by: Teresa Duncan, MS, FAADOM, Dr. Charles Blair and Colleen Huff, FAADOM
Approved for 1 CE towards AADOM Designations
DENTAL INSURANCE. Did the hair on your neck just go up? Yes, we know.
That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help! We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.
The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.
Session IV features our entire all-star panel, Dr. Charles Blair, Teresa Duncan, MS FAADOM and Colleen Huff, FAADOM. We’ll send a questionnaire to attendees a few weeks before the session where the panel will cover your most pressing insurance questions!
No dental insurance topic is off limits!
AADOM members listen HERE
Presented by: Nick Shirman
Approved for 1 CE towards AADOM Designations
In this session we’ll take a look at BIG Business benefits for small businesses, and how to arm yourself with the knowledge to make the best choices for your team. Join us as we explore the top reasons to offer healthcare coverage, and review how level funding can be the game changer you need to make this benefit a reality. We’ll have a licensed consultant from DentalOfficeHealthcare.com on hand to answer your specific questions about obtaining healthcare coverage for your team.
AADOM members listen HERE
Presented by: Teresa Duncan, MS, FAADOM
Approved for 1 CE towards AADOM Designations
It was an interesting year in dental insurance! Were all your questions answered this year? Did you make any big participation decisions? Have you had to implement EFTs and handle VCCs? Are you dealing with ERAs or EOPs? It’s enough to make your head spin! Join Teresa Duncan, MS, FAADOM as we review the year’s challenges and help you prepare for 2022.
During this session Teresa will cover a few of her favorite topics:
- Changes in the insurance coordinator position
- Appeals using electronic attachments
- Legislative issues to watch
AADOM members listen HERE
Presented by: Dayna Johnson
Approved for 1 CE towards AADOM Designations
In this AADOM Cares educational session, Dayna Johnson, Founder of Novonee, and Dentrix trainer, shares five Dentrix projects you or your team can work on during downtime.
AADOM members listen HERE
Presented by: Dayna Johnson
Approved for 1 CE towards AADOM Designations
Operating your practice during a public health crisis can be complicated, with new safety protocols and anxious patients. How can you make patients feel comfortable coming back to your office? Your practice management software should offer integrated tools that enable you to transform your check-in and check-out process, improve patient communication and maximize efficiency.
Course Learning Objectives:
- How your practice management system can help you create touchless check-in and check-out
- Which workflows and language your team can use to fill the schedule and increase cash flow
- How to use Dentrix to maximize efficiency and patient communication
- What digital solutions are available for patient outreach, scheduling and more
Sponsored by: Henry Schein One
AADOM members listen HERE
Presented by: Theresa Sheppard
Approved for 1 CE towards AADOM Designations
In this session, you will learn about the 8 C’s of cloud-based practice management software and how they are making a big difference for more and more dental practices.
Course Learning Objective:
- What if “booting up” was as simple as connecting to the internet?
Sponsored by: Curve Dental
AADOM members listen HERE
Presented by: Amanda Ellsworth
Approved for 1 CE towards AADOM Designations
If 2020 taught us anything, it’s the value of resilience. Throughout it all, office managers had to show up for their patients and teams while dealing with their own fear and anxiety. This LIVEcast will examine how office managers adapted to new models of scheduling, communication and teamwork and how the resilience they developed can help optimize performance in any environment.
Course Learning Objectives:
- Learn how 2020 tested and strengthened practice and personal resilience
- Gain communication and relationship tips for stronger teamwork
- Get insights into patient concerns and how to overcome them
- See how technology can help improve communication and safety
- Learn which practice adaptations will become best practices
Sponsored by: RevenueWell
AADOM members listen HERE
Presented by: Mike Buckner
Approved for 1 CE towards AADOM Designations
Last minute cancellations are one of the most damaging revenue factors in our dental practices. 67% of practices across the country have seen an increase of last-minute cancellations and no-shows since the onset of the pandemic. Many practices feel that patients now have a “Get Out of Jail Free” card and can easily site a COVID exposure for the reason that they are canceling the day of the appointment. Learn how to decrease no-shows in your practice, and strategies for filling last minute cancellations related to COVID exposures.
Course Learning Objectives:
- Implement 3 important strategies for avoiding, handling and recovering from broken appointments that are COVID related
- Discuss what you can and cannot do when a patient cancels at the last minute due to a COVID exposure
Sponsored by: Weave
AADOM members listen HERE
Presented by: Deana Zost
Approved for 1 CE towards AADOM Designations
Finding the right balance of software is a distinct challenge. Every practice has a unique set of needs which is why a “one-size-fits-all” approach won’t work. Learn how you can bridge this gap by joining us as we walk through different parts of a software treatment plan that your practice may be missing.
Course Learning Objectives:
- After this course you will be able to “diagnose” the areas of your practice that will benefit from software processes for greater business health
- Begin to develop a software treatment plan that encourages automated workflows and efficiency
- Envision how a custom software solution combination can create more time in the day for building memorable patient care as well as a more positive and proactive team approach to achieving practice goals
- Bonus Objective: Learn how to make your software work for you and go home at the end of the day with energy!
Sponsored by: Patterson Dental
AADOM members listen HERE
Presented by: Ferrol Macon
Approved for 1 CE towards AADOM Designations
This session will address why we hear so much about cyberattacks today, who are the attackers and why they care about dental practices. It will also cover what are the risks to dental practices, which threats do you need to protect yourself from, and what trends in the dental industry can help you eliminate the threat to your practice. We’ll conclude with the trends in the technology market that can improve your security posture, reduce overall technology costs, and maximize your competitive advantage.
Course Learning Objectives:
- Understanding Cyberattacks: Strategies to protect you and your practice
- Understanding Cybersecurity Strategies: How to protect you and your practice
Sponsored by: Curve Dental
AADOM members listen HERE
Presented by: Kelly Zielinski and Harry Hawk
Approved for 1 CE towards AADOM Designations
Use lessons from the hospitality industry to improve patient and staff happiness, patient outcomes and profitability.
Patients are asking for frictionless and flexible scheduling, reminders, intake, and engagement. The hospitality industry’s widely adopted Service Profit Chain framework solves this challenge.
Learn to adapt the Service Profit Chain to your dental practice and improve service recovery. Explore examples of real-world implementation at dental practices and DSOs.
Course Learning Objectives:
- After this course you will understand the basic components of the Service Profit Chain (SPC) and how to adapt it to a dental practice
- Envision how strengthening staff satisfaction, and your service delivery is the key to increased patient retention and practice profitability
- Develop new strategies for service recovery and be able to explain the Service Recovery Paradox’s impact on loyalty and profitability
- Strategize how to implement and evaluate these key lessons from Hospitality in your practice
Sponsored by: Doctible
AADOM members listen HERE
Presented by: Samad Syed
Approved for 1 CE towards AADOM Designations
How Can You Give Your Patients a 5 Star Experience? Join us to learn 5 factors that will help you build an ultimate patient experience in your Dental Practice. We wouldn’t want you to miss out on this awesome opportunity.
Course Learning Objectives:
- 5 Star Patient Experience Model
- Perfect Patient Intake with DOSE™ Model
- Overcoming Obstacles with the Patient Intake Process
- Impact of Going Touchless or Paperless! Listen To What Dental Offices are Saying!
Sponsored by: mConsent
AADOM members listen HERE
Presented by: Jana Macon
Approved for 1 CE towards AADOM Designations
In this Livecast, learn about the origins and benefits of cloud technology as it pertains to the dental industry, the meaning of software as a service, and how to tell which cloud solution is right for you.
Course Learning Objectives:
- Learn a short history of cloud technology and the meaning of software as a service (SaaS).
- Gain an understanding of the components of cloud technology in layman’s terms and the benefits offered over server-based solutions.
- What are the benefits of cloud solutions (e.g. how to know if the cloud is secure).
- Understand that not all cloud solutions are the same and what makes top solutions different.
- See which features of Curve’s cloud solution provide the most value to their customers
Sponsored by: Curve Dental
AADOM members listen HERE
Presented by: Mark Dilatush and Sandy Pardue
Approved for 1 CE towards AADOM Designations
We understand this course may be slightly controversial. After all, many managers of dental practices were told to “pre-appoint everyone”, at a very early point in their career. We get it! Pre-appointing everyone is a habit.
Automatically pre-appointing all your hygiene patients can/will create many unintended negative consequences down the road. You will learn what those consequences are. Then, you will discover how to re-organize this business system, so your practice can avoid the consequences and continue to grow.
Course Learning Objectives:
- Share friction, negative symptoms, & consequences, found in dental practices who have pre-appointed all hygiene for an extended period of time.
- Share why and how these consequences are exacerbated by time, patient volume, and practice marketing strategy.
- Provide details of a preferred, hybrid version of hygiene schedule management, which will avoid the negative impact of pre-appointing everyone, and allow the practice to grow without friction
Sponsored by: New Patients Inc
AADOM members listen HERE
Presented by: Malika Azargoon
Approved for 1 CE towards AADOM Designations
There are many tools out there for Dental Offices. Are you utilizing the ones you pay for? This webinar will go over a variety of technological options and key features that your practice should be aware of. In today’s market, with a drastic shortage of staff, it is more important than ever to maximize the usage of your resources. Examples of topics to be covered are:
- Recurring billing
- Paperless software
- Analytics
- Automated appointment reminders
- Texting
- Verification of insurances
Course Learning Objectives:
- Learn key software features your practice should be made aware of.
- Discover how technology can compensate for staff shortages
- Understand how you and your team can best leverage your technology
Sponsored by: Curve Dental
AADOM members listen HERE
Presented by: Tiffany Wesley, FAADOM
Approved for 1 CE towards AADOM Designations
Dentistry is constantly evolving and changing, so it is crucial for Dental Office Managers to stay ahead of the curve. Dental Office Managers can best serve their patients, their staff, and their doctor when they are confident that they have the knowledge necessary to move the practice forward. Join Tiffany Wesley as she discusses the tools available to Dental Office Managers to grow in their roles…and train new dental administrators on best practices!
Course Learning Objectives:
- What NEW tools are available to help you grow in your role as a dental office manager
- How you can feel confident hiring for patient experience and not experience
- Where you can find support in training your staff in dental billing best practices
Sponsored by: Henry Schein Practice Services & eAssist Dental Solutions
AADOM members listen HERE
Presented by: Steven Jensen
Approved for 1 CE towards AADOM Designations
Most office managers are working for their data. Pulling the day sheet, collections reports, accounts receivables, recare lists, and on and on. In this course, you’ll learn a simple formula that will make your data start working for you. There’s no fluff, no messing around, just a PROVEN formula that you can follow to improve patient care, team performance, & practice profitability. By the time we’re done, you’ll have the inside scoop on how the top practices in the U.S. are thriving in a continually evolving marketplace.
Course Learning Objectives:
- di. Profitability Formula™
- Key metrics to optimize the schedule, production, and collections
- Modern systems to streamline performance
Sponsored by: Dental Intelligence
AADOM members listen HERE
Presented by: Dr. Scott Leune
Approved for 1 CE towards AADOM Designations
The average practice only schedules 27 appointments for every 100 new patient phone calls. With changing the phone system technology, utilizing virtual schedulers, and upgrading the words used in a phone call, practices can increase their appointments scheduled to 79 for every 100. Every office manager should understand the key phones changes that bring immediate growth to their practices.
Course Learning Objectives:
- Understand the current averages for phones performance
- Learn the changes needing to be made to the actual phone system
- Understand how and why to incorporate virtual schedulers
- Learn the exact wording that results in more appointments scheduled
Sponsored by: Dental Whale
AADOM members listen HERE
Presented by: Dave Monahan
Approved for 1 CE towards AADOM Designations
Kleer’s CEO Dave Monahan will go over the keys to a successful membership plan and the results you can get if implemented and managed correctly. We’re talking about enrolling hundreds of members and doubling production per patient! Best of all, you will learn what your AADOM peers are doing to take their membership plans to the “next level” in a special AADOM practice spotlight.
We’ll cover the following topics and more:
- Delivering the ultimate patient experience
- Competitively pricing plans based on geography and patient demographics
- Creating and managing a monthly payment option
- Tracking members, renewals and performance
- Offering multiple plan options with different care and pricing
- Accommodating patients based on demographics (children, millennials, boomers)
- Promoting plans in-office and through multi-channel marketing
- Working with local employers and senior living communities
- Scaling plans for hundreds of members
Don’t miss out on the chance to learn how the best AADOM practices are leveraging their membership plans to drive real results!
Course Learning Objectives:
- Understand why it’s more important than ever to have a high-performing membership plan at your practice in a post-COVID world
- Review what membership plan features are critical to the success of your plan in today’s climate
- Take away best practices for implementing, managing and growing a “next level” membership plan
- Learn from the real experiences and success of your fellow AADOM members in an special practice spotlight
Sponsored by: Kleer
AADOM members listen HERE
Presented by: Cheryl McKenna
Approved for 1 CE towards AADOM Designations
The credit card industry is designed to confuse and confound merchants with complex statements, long call hold times and hundreds of rules and regulations. In 2020, the average dental practice received TWO rate increases on the cost of accepting patient credit card payments. What’s on tap for 2021? This course will give insight into 2021 and how to avoid the biggest profit busting increases!
Course Learning Objectives:
- Learn the least expensive way to accept payments
- Learn which payments to avoid
- Learn which payment type is going to increase 37% so you can teach your teams to STOP processing this payment type before it increases
Sponsored by: Merchant Advocate
AADOM members listen HERE
Presented by: Teresa Duncan MS, FAADOM and Kelley Johnson
Approved for 1 CE towards AADOM Designations
Cash flow is integral to your practice’s success. Collections takes a hit when claims aren’t paid, or a patient misses a payment. Revenue Cycle Management is a critical process that needs constant attention. Let’s walk through your systems to ensure you’re as efficient as possible.
Course Learning Objectives:
- Why benefits and eligibility checks make a difference
- Which A/R and insurance reports to run and when
- The secrets for clean claims
Sponsored by: Patterson Dental
AADOM members listen HERE
Presented by: Cheryl McKenna
Approved for 1 CE towards AADOM Designations
You NEED to know if your practice is PCI (Payment Card Industry) Compliant. If the practice is not PCI compliant, the practice has a huge liability that chances are, you don’t even know about! Cheryl McKenna from Merchant Advocate will be teaching AADOM members all about Payment Card Industry (PCI) Compliance, how PCI overlaps the HIPAA Security Rule, and why it is critical that dental practices are compliant.
Course Learning Objectives:
- What is PCI Compliance?
- How does PCI overlap the HIPAA Security Rule?
- What are my requirements to become PCI Compliant and am I compliant?
- What is the practice’ liability regarding PCI Compliance?
- What is my IT Firm’s role and are they familiar with PCI?
Sponsored by: Merchant Advocate
AADOM members listen HERE
Presented by: Dana Watson, FAADOM and Angela Martinez
Approved for 1 CE towards AADOM Designations
Case acceptance in the dental field is the very heartbeat of the practice. You may get 100 new patients per month calling or coming in for an examination, but if none move forward with treatment, your practice could stagnate, or even worse, become a practice that serves patients based on their own emergent situations. The tone of each day will become chaotic and uncertain.
In order to have a high percentage of treatment acceptance, every team member must understand, accept and promote the philosophy of the practice. Communication and consistency are two of the most important aspects of great case acceptance. You must empower and train your team to have influential conversations that empower patients to move forward with treatment. Empowering them through understanding the treatment being recommended, their financial responsibility and by removing barriers to care. That’s where CareCredit’s new Quickscreen – which is integrated into Revenue Well – can help. We’ll show you how to integrate this new feature into your financial conversations, making it even easier for patients to accept recommended care. If you’re ready to empower yourself, your team and your patients so they can more easily say yes to the treatment they want and need, tune in to our Facebook Live to learn more.
Course Learning Objectives:
- How to increase case acceptance through communication and consistency
- How to empower and train your team to have influential conversations that empower patients to move forward with treatment
- Discover how to remove barriers to care through CareCredit’s new Quickscreen
Sponsored by: CareCredit
AADOM members listen HERE
Presented by: Julia Popovich, Meghan Finegan, and Whitney Norris
Approved for 1 CE towards AADOM Designations
A successful membership plan starts with a solid foundation — not only in how your plan is built, priced, marketed, and managed, but also in the strength and expertise of the support that your team has behind them.
Bringing together Kleer’s community to discuss the ins-and-outs of a successful membership plan, this masterclass is designed to help answer all of your questions so that you can walk away with a clear (no pun intended!) game plan on how to either implement a scalable, easy-to-manage in-house membership plan — or take your current one to the next level.
Course Learning Objectives:
- How to think about structuring and pricing your plan to maximize patient value and practice return
- Guidance on ways to set up your membership plan in your practice management software
- Automating basic workflows like payment processing, deposits, and renewals to make your plan more scalable — plus how Kleer can help support your team by fielding patient questions and tickets
- Understanding plan performance with simple dashboards and reports — seeing how far you’ve reached into your patient base by knowing where you stand with your opportunity
- Measuring the year over year performance of your plan and optimizing pricing and structure accordingly
- Best practices for team onboarding, training, and incentivization to maximize engagement
- Maintaining plan compliance in core areas like payment processing and renewals
- Best practices, tips, tricks, and resources for marketing both your practice and your plan
Sponsored by: Kleer
AADOM members listen HERE
Presented by: Jordon Comstock and Ben Tuinei
Approved for 1 CE towards AADOM Designations
Insurance companies destroy your profit margins, kill your cash flow, and jeopardize your patient experience. Dental Membership programs help maximize your practice, create recurring revenue, and enhance patient loyalty! In this webinar we will educate you about starting and growing a membership program and how memberships help your practice reduce dependence on PPOs.
Course Learning Objectives:
- Membership 101
- Why recurring revenue matters
- Membership marketing strategies
- Resources to reduce dependence on PPOs
- Membership pricing & demographics techniques
- What is possible – Case studies
Sponsored by: BoomCloud
AADOM members listen HERE
Presented by: Jordon Comstock
Approved for 1 CE towards AADOM Designations
Dental membership programs help you reduce dependence on PPOs, attract uninsured patients, improve patient loyalty, create recurring revenue and expansion revenue. With all the benefits your practice receives from a membership program, the majority of practices struggle or are confused on how to grow and scale a membership program.
Course Learning Objectives:
- Membership 101
- How to combat inflation
- How to feel confident to reduce dependence on PPOs
- How to scale and grow a membership program
- What is possible
- Free resources on creating and growing a membership program
Sponsored by: BoomCloud
AADOM members listen HERE
Presented by: Whitney Speir and Angela Byrnes
Approved for 1 CE towards AADOM Designations
“Work smarter, not harder” is one of our favorite phrases (it’s music to our ears!) In this LiveCast, Whitney and Angela will share proven tips and tactics to help even the BUSIEST dental office managers “work smarter” and create authentic, lasting relationships and connections on social media.
Course Learning Objectives:
- Learn which social networks are best for your practice
- Identify your target audience and your social “voice”
- Discover the secret to social media success (hint: it involves LOVE!)
- Learn a simple system to connect with other local influencers and businesses
- Be inspired with a TON of content ideas to implement in your own social strategy (never have to struggle with creative block again!)
- Get a list of outstanding tools and resources to help you create and schedule content (in other words… stuff that makes your life EASIER!)
Sponsored by: Roadside Dental Marketing
AADOM members listen HERE
Presented by: Dave Monahan
Approved for 1 CE towards AADOM Designations
The pathway for dental practices to take more control, lessen their dependence on insurers, and attract new patients comes from an unexpected place—the employer market.
Join Kleer CEO Dave Monahan as he reviews the results of a six month, third-party research study on the employer dental benefits landscape.
Dave will break down the following
- How employers view the current dental benefits market
- Key barriers preventing small businesses from offering a dental benefit to their employees
- Why you should focus on small businesses, and particularly blue collar small businesses, near your practice
- The solution employers want, and how you can give it to them
From this presentation, you will walk away with knowledge of the employer dental benefit market and how you can turn it into an opportunity to grow your practice.
Course Learning Objectives:
- Understand the current dental benefits landscape:
Why employers want to offer a dental benefit
What may be preventing employers from offering a dental benefit - Learn why small businesses, particularly blue-collar businesses, are a key opportunity for new patient growth
- Determine what type of solution small businesses need, and how you can offer it to them
Sponsored by: Kleer
AADOM members listen HERE
Presented by: Shirley Misiak and Angela Martinez
Approved for 1 CE towards AADOM Designations
Patient communication technology is both a convenience and necessity for providers. When it comes to their dental needs, patients’ point of consideration and points of decision have evolved with performing more extensive research online prior to scheduling an appointment. The patient conversation is no longer a single point in time, but instead is a longer dialogue that is orchestrated over time, both digitally and in-person. Thus, practices need to have a cohesive communication strategy that makes interaction frictionless, continuous, and valuable. With cost being a major barrier to comprehensive care, educating patients on their payment options earlier can lead to less friction later, resulting in happier, healthier, and more loyal patients.
Course Learning Objectives:
- Find out why practices are evolving from the old way of doing business
- Learn how and why providers should incorporate payment options within their technology and systems today
- Recognize ways that CareCredit can help providers/teams
Sponsored by: CareCredit
AADOM members listen HERE
Presented by: Alex Ratynski
Approved for 1 CE towards AADOM Designations
In this course we will walk through a basic understanding of local SEO (search engine optimization) and help practices to see and understand why they should be actively investing in SEO as a long-term strategy. We will breakdown how Google handles local businesses vs non-local businesses, talk about Google My Business, Links, Citations & Directories and much more.
By the end of the course, you should have a good understanding on how to create a local SEO strategy for your practice or at least whether you can feel confident in the recommendations of SEO experts that you hire.
Course Learning Objectives:
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In this course you’ll walk away with a good understanding of:
- How to approach Local SEO for a dental practice
- Why it is so valuable and why it works
- How SEO is different from paid ads
- Understanding Google’s top ranking factors
- Breaking down the 8 primary pillars of SEO
- Much, much more…
Sponsored by: Roadside Dental Marketing
AADOM members listen HERE
Presented by: Angela Byrnes and Whitney Speir
Approved for 1 CE towards AADOM Designations
Your “brand” is so much more than your logo or marketing messaging – it encompasses the total experience a person has with your practice. In this course, Angela and Whitney will discuss 10 key steps to build a strong, profitable brand (online AND offline) that attracts more new patients and increases loyalty, referrals, and trust.
Course Learning Objectives:
- Learn how to build a brand that attracts more new patients and increases loyalty, referrals, and trust.
- Identify secrets vital for standing apart from your competition and building an amazing team.
- Discover the primary marketing tactics to help you ATTRACT new patients, NURTURE real relationships, and create loyal customers.
Sponsored by: Roadside Dental Marketing
AADOM members listen HERE
Presented by: Josh Combe
Approved for 1 CE towards AADOM Designations
Text is the only marketing channel with a 98% open rate. However, many practices are unable to utilize this channel due to difficulty with regulations and logistics. So how can a practice use this channel and overcome these barriers?
Join us for a free webinar where experts from Podium will be covering everything a practice needs to know to get started using SMS Text messages for marketing.
Course Learning Objectives:
- Ways to market like a human with personalized messages
- How to build a world-class opt-in flow to build your marketing list
- Tips and Tricks to increase responses and promotional engagement
- The best ways to provide value to your opt-in list
Sponsored by: Podium
AADOM members listen HERE
Presented by: Kristen Brown
Approved for 1 CE Towards AADOM Designations
You are a superstar, a hero, a total rockstar who has navigated so much change and challenge in your work and life especially these last few months. Let’s showcase YOU! You have awesome passions, skills, and gifts that when identified and tapped into can boost your mood, improve your workplace reputation, make you a stronger manager, and skyrocket overall job fulfillment. During this interactive session you will discover your unique combination of assets that can take your days from draining to energizing and unleash your best self.
Course Learning Objectives:
- Map Your Passions – Uncover what tasks and traits fire you up, bring out the best in you, and elevate those around you
- Own Your Stories – Identify the cool, weird, hard, and awesome stories that have defined you as a person and help position your greatness
- Ditch the Drama – Create a power mantra to release negative energy when you’re triggered, overwhelmed, or stressed so you can get back to being your most awesome self
Sponsored by: Patterson Dental
AADOM members listen HERE
Presented by: Debbie Evans, MAADOM and Jennifer Steadman, BSDH, RDH MAADOM
Approved for 1 CE Towards AADOM Designations
2020 the year of SURPRISES! For the first time ever, we have TWO amazing Practice Administrators of the Year. Learn from your tribe – some of the industry’s most extraordinary talent. Debbie Evans and Jennifer Steadman will conduct a candid conversation with AADOM members on leading through challenging times, connecting with your tribe, the journey of the evolving practice administrator, leveraging your educational/industry partners and team culture.
You won’t want to miss this session packed with “PEARLS.”
Course Learning Objectives:
- The essence of Listening, Leading and Learning
- Building relationships with your local network
- The evolution of the Practice Administrator role
- Relationships are key/focus on the WHY
- Team culture and education
Sponsored by: CareCredit
AADOM members listen HERE
Presented by: Carrie Webber
Approved for 1 CE Towards AADOM Designations
It’s easy to become overwhelmed by the magnitude of change. Even in the midst of massive changing tides, it remains true that even the smallest change can make a huge impact. What areas of your work could benefit from a slight alteration? Where could you make an adjustment in your workflow that could improve your daily operations? By identifying systems that are ready to be elevated, you open up the doors of progress to experience the growth and development you and your practice have been seeking.
Join us for this energetic and educational session that includes real life application of the strategies you need to move the needle in a powerful way.
Course Learning Objectives:
- Understand how your mindset and attitude influence the level of progress you experience
- Discuss the importance of consistent and clear communication, individually and as a team, when addressing change
- Identify opportunities for change in your life and create a plan of action by utilizing a powerful goal accomplishment process
Sponsored by: Henry Schein Dental
AADOM members listen HERE
Presented by: Adam Smith, Debra Engelhardt-Nash, JoAn Majors and Arden Jolley
Approved for 1 CE Towards AADOM Designations
With 2020 finally in our rear-view mirror, it is time that we prepare to turn over a new leaf and look towards 2021 with optimism and prepare for our practice’s best year yet. This panel discussion will allow you to hear from 3 different AADOM members that are currently working in practices, and what they are doing to prepare for their best year yet!
Course Learning Objectives:
- Examine your current office processes and procedures and take away some new ideas to implement in your own practice
- Learn how to get the most out of your patient communication platform
- Discover new ways to reactivate patients that may have fallen through the cracks during the 2020 shutdown to prepare your office for full hygiene schedules in 2021
Sponsored by: Weave
AADOM members listen HERE
Presented by: Kelly Lynch, MAADOM
Approved for 1 CE Towards AADOM Designations
Kelly Lynch, MAADOM, office manager and systems specialist for Healthy Smiles Family Dentistry, shares easy to follow solutions to issues that are keeping you from achieving the Platinum Practice you have been dreaming of!
Course Learning Objectives:
- How to maximize staff and patient communication.
- How having your practice management software in the cloud can enhance both the patient and staff experience.
- Ways to improve your and your staff’s work/life balance.
- How to keep your staff happy and motivated.
Sponsored by: Curve Dental
AADOM members listen HERE
Presented by: Deana Zost, FAADOM
Approved for 1 CE Towards AADOM Designations
Oftentimes, our work takes precedence over everything else in our lives. Our desire to succeed professionally can push us to set aside our own well-being. Creating a harmonious work-life balance can be challenging but it is essential to improve our physical, emotional and mental well-being. Join us to learn six things you can start doing right now to achieve a better work-life balance.
Course Learning Objectives:
- Learn how to set an intention for the day
- Tips for creating a less stressful work environment
- Improving your self-talk
- How you can use technology to free up time
Sponsored by: Patterson Dental
AADOM members listen HERE
Presented by: Hanna Aronovich and Tija Hunter
Approved for 1 CE Towards AADOM Designations
Dental practices are busier than ever. Between rising patient volumes and difficulty filling open staff positions, everyone on the dental team is stretched thin. Dental practice managers, especially, are trying to get more done with fewer resources. If this sounds familiar, you’ll want to join this webinar.
In this one-hour session, we’ll discuss the resources and solutions that can help you not only keep up with the day-to-day challenges but also plan for the future and thrive. We’ll also share insights that you can use to help your team do their best and contribute to the practice in even more impactful ways.
We’ll cover topics such as:
- The major challenges facing dental practice managers right now
- How dental practice managers are feeling about their current jobs
- The types of career goals dental practice managers are looking to achieve
- Ways to position yourself and your practice for success
- How to attract and retain dental assistants
Join us to learn more about the biggest hurdles dental practice managers and their teams are facing – and how to overcome them so you, the team and the practice can continue to flourish.
Course Learning Objectives:
- Describe the major challenges facing dental practice managers
- Identify the educational resources to support your career growth
- List some of the ways to help support your dental team members
- Name the factors that can influence dental assistant retention
Sponsored by: Dental Assisting National Board, Inc.
AADOM members listen HERE
Presented by: Teresa Duncan, MS, FAADOM
Approved for 1 CE Towards AADOM Designations
This session will review key benchmarks and how you can meet AND exceed them. We’ll talk about your revenue cycle, marketing, patient flow and inventory management. Let’s check in on the regulatory areas of HIPAA, OSHA and state board issues. Don’t forget the fun topic of human resources! Come ready to roll up your sleeves and set some goals!
Course Learning Objectives:
- Discuss key benchmarks and how you can meet AND exceed them.
- Review your revenue cycle, marketing, patient flow and inventory management.
- Check up on the regulatory areas of HIPAA, OSHA and state board issues.
- How best to manager your practice’s human resources
Sponsored by: Curve Dental
AADOM members listen HERE
Presented by: Dr. Roger P. Levin
Approved for 1 CE Towards AADOM Designations
This session is designed to advance the skills and knowledge of today’s dental office manager. Dr. Roger Levin, CEO of Levin Group (a leading dental management consulting firm) will educate you on each of the 4 entrepreneurial stages of the dental practice. In addition, he will clearly explain the role of the office manager in each of those stages.
You will also learn 6 critical Key Performance Indicators (KPI’s) for the dental practice, what they mean, how to measure each and how to immediately enhance practice performance using the information and insights they provide. Numerous specific strategies and recommendations for improving performance in each of the 6 KPI’s will be explained in a practical and highly understandable manner.
Part 2 of this session containing additional KPI’s, and other essential information will be available in November 2022.
Course Learning Objectives:
- Identify the 4 entrepreneurial stages of a dental practice and the role of the office manager in each stage.
- Understand the role of the office manager regarding overall practice success.
- Learn 6 Key Performance Indicators that impact the practice every day and how to immediately improve practice performance in each.
Sponsored by: Procter and Gamble/Crest + Oral-B
AADOM members listen HERE
Presented by: Hanna Aronovich, Jen Hawley Price, MS, MAS, Kim McQueen, Teresa Spence, DAADOM and Beverly Wilburn, DAADOM
Approved for 1 CE Towards AADOM Designations
Earning Fellowship, Mastership or Diplomate status through AADOM is an incredible achievement. Each distinction has detailed requirements and involves focus and commitment. If you’re considering earning AADOM distinction, or if you’ve already gotten started but are looking for some extra advice and support, you’ll want to tune in to this Livecast!
Join us on March 9 to learn everything you ever wanted to know about AADOM distinction. In this one-hour session, we’ll go into detail about the three AADOM distinctions, outline the requirements of each level, and answer any questions you have.
We’ll be joined by two AADOM Diplomates who have earned Fellowship, Mastership and Diplomate status. They’ll share their experiences, advice and tips for what it takes to reach this accomplishment.
If you’ve ever dreamed of being part of the cap and gown ceremony during AADOM Conference, if you can see yourself walking across the stage to earn your honors, this Livecast is for you. Bring your questions and get ready to be motivated because this could be your year to earn those letters after your name.
Course Learning Objectives:
- Describe the requirements of the FAADOM, MAADOM and DAADOM distinctions
- Understand the steps you need to take to get started
- Know how to set aside time each day to keep working toward your goal
- Navigate through the related DALE Foundation courses
Sponsored by: Dental Assisting National Board and The DALE Foundation
AADOM members listen HERE
Presented by: Laura Nelson, FAADOM
Approved for 1 CE Towards AADOM Designations
AADOM was the backbone of Front Office Rocks… Laura Nelson shares what she has learned over the years that can help other Office Managers.
Course Learning Objectives:
- What training has helped Laura the most from the start
- The best things we see Office Managers take away from training and education
- The worst things we see Office Mangers take away from training and education
- Hot topics every Office Manager should be focused on right now
Sponsored by: Dental Whale
AADOM members listen HERE
Webinar is limited to dental spouses & partners only
Presented by: Cathy Jameson, PhD
Approved for 1 CE towards AADOM Designations
There is no one who cares any more about the success of the dental practice than the spouse. However, being an active member of the team takes specific preparation, leadership and care. In this webcast, Cathy Jameson, PhD, will share insights she has gained from working with her husband, Dr. John Jameson, from putting him through dental school to transitioning through the sale of his practice. Her personal experience, along with her 30 years of coaching in dental practices throughout the US and the world make her discussions and recommendations meaningful, productive, and fulfilling.
- STUDY the 6 major things to avoid when including a spouse on the dental team
- DISCOVER 5 MUSTS for any spouse involved in the practice
- LEARN the FABULOUS DOZEN factors that will make the position of spouse in the practice healthy, successful, and fun
AADOM members listen HERE
Webinar is limited to dental spouses & partners only
Presented by: Debra Englehardt-Nash
Approved for 1 CE towards AADOM Designations
A recent survey stated that 70% of dentists work with their spouse. Couples working together are educated and experienced – and human. It can be a win/win situation for the couple and the practice or lead a couple on the road to frustration. Learn how to bring complementary skills to the practice to create a strong business relationship – one that works in and out of the office.
During this session we’ll explore the following:
- What is the spouse role – co-worker, partner, employer or employee? What should it be?
- Job description – where does the spouse’s authority begin and end, or do they have any authority at all?
- How should compensation be handled?
- The stress factor – how do you keep work at work and home at home?
Learn with someone who walks your walk – a dental spouse who works in and out of her husband’s practice and consults with other dentists and their teams.
AADOM members listen HERE
Webinar is limited to dental spouses & partners only
Presented by: Kevin Henry
Approved for 1 CE towards AADOM Designations
It seems harder than ever for dental practices to not only find quality dental assistants, but also to keep them for the long-term as well. What are the secrets to success when it comes to hiring and keeping assistants who can help build your practice? Join IgniteDA co-founder Kevin Henry for an informative and quick-moving chat about this subject. He has spoken to crowds of dental assistants throughout the world and knows what motivates them to buy in and become a big part of a successful practice.
Course Learning Objectives:
- Learn what dental assistants really want, (Hint, it’s not money)
- Discuss where to find quality assistants
- Understand the best characteristics for assistants to have
- Discover the two interview questions to ask each dental assistant candidate
- Review hot to keep assistants interested and motivated in moving their careers forward
AADOM DSBN Members listen HERE
Webinar is limited to dental spouses & partners only
Presented by: Cheryl McKenna
Approved for 1 CE towards AADOM Designations
This was an interactive course where Cheryl McKenna presented information on the types of insurance reimbursement such as EFT, VCC (virtual credit card) and how you can LOWER your cost to accept these. Attendees were able to participate and share tips and tricks with each other.
Course Learning Objective:
- Any possible way to reduce your costs to accept electronic insurance reimbursements!
AADOM DSBN Members listen HERE
Attendees must hold a current FAADOM Designation. This session satisfies the requirement of attendance at one chapter meeting.
Presented by: Kevin Henry
Approved for 1 CE towards AADOM Designations
Not sure where to start with writing a professional article or blog post? Not sure what topic to choose? Not sure how long to make the piece?
No worries, we’ve got you covered! As part of our Mastership program we’ve asked candidates to submit, and have published, three articles in AADOM publications. Kevin Henry, the editor of DrBiscuspid lends a helping hand in this session, How to Overcome Your Writing Challenges.
FAADOM members listen HERE
Attendees must hold a current FAADOM Designation. This session satisfies the requirement of attendance at one chapter meeting.
Presented by: Debra Engelhardt-Nash
Approved for 1 CE towards AADOM Designations
Key Performance Indicators are measurements that help you understand how your practice is doing. Although a practice may appear to be running smoothly, one way to know its true health it to track critical data. A good KPI should act as a compass, helping you and your Team understand whether you are truly on right track toward your strategic goals. This session will review the important statistics to track and how you use the information to focus office systems and training to achieve better results.
Course Learning Objectives:
- Understand the important data to track beyond the P&L and Management Software information
- Discover how to impact the practice “bottom line” most effectively by knowing where to focus your attention
- Learn how to use practice analytics to inspire and direct your Team to improve practice growth and professional development
FAADOM members listen HERE
Attendees must hold a current FAADOM Designation. This session satisfies the requirement of attendance at one chapter meeting.
Presented by: Penny Reed
Approved for 1 CE towards AADOM Designations
In the never-ending challenge to “get it all done” it’s easy for to-do items to slip through the cracks, while the to-do lists pile up. There is a simpler way. It’s not only about a better system for handling tasks, it’s also involves your greatest asset – the dental team – at a higher level.
Course Learning Objectives:
- Learn the components of effective project management
- Discover simple technology to manage projects visually for one or more locations
- Learn how to engage dentists and teams so that progress is trackable and accountability is built-in
AADOM members listen HERE
Attendees must hold a current FAADOM Designation. This session satisfies the requirement of attendance at one chapter meeting.
Presented by: Cathy Jameson, PhD
Approved for 1 CE towards AADOM Designations
In this Advanced course for leaders, discuss the challenges and how you can navigate those with authenticity and grace.
Course Learning Objectives:
- Develop accountability within your team for enhanced efficiency and effectiveness
- Understand how to facilitate change as a leader
- Discuss how to identify blame in the workplace
FAADOM members listen HERE
Attendees must hold a current FAADOM Designation. This session satisfies the requirement of attendance at one chapter meeting.
Presented by: Cathy Jameson, PhD
Approved for 1 CE towards AADOM Designations
With a strong foundation of leadership skills, explore how you can advance your leadership ability to become a transformational leader during this power packed session.
Course Learning Objectives:
- Identify seven key questions as leaders critical to your ongoing growth
- Understand the qualities of transformational leadership and how to apply those in your work
- Maximize your decision making process on items large and small
FAADOM members listen HERE
Presented by: Mike Buckner
On top of the many things that we have had to deal with in 2020, Digital Depression, Stress, and Burnout have become a common result of the reliance on technology during the global pandemic. We have all been forced to leverage technology at one point or another though this season of social distancing, and yet we as a society are craving that personal connection more than ever. This course will discuss how to not only ensure that our digital communication gets through to our patients, but that we do it in a way that breeds patient loyalty and increases patient referrals.
Course Learning Objectives:
- Discuss the common mistakes that leave your texts and emails unread in your patient’s inbox
- Explore how to deliver a personable message while leveraging automated messaging
- Discuss the communication trends that are developing as a result of social distancing
Sponsored by: Weave
Listen to this QuickCast HERE
Presented by: Dayna Johnson
Dayna has been working with dental teams across the country over the last six months and it has become very apparent that the front office team is skating on thin ice. The amount of coordination for social distancing in the reception room, added paperwork and insurance verification has been tremendous. Today let’s focus on how technology can help streamline your tasks and give you some breathing room.
Course Learning Objectives:
- Discover how to collect updated health history and the COVID screening form before the patient walks in the door
- Improve the cash flow with eStatements and collecting credit cards on file
- Reduce phone calls with secure messaging with patients
Sponsored by: Henry Schein One
Listen to this QuickCast HERE
Presented by: Jill Nesbitt, MBA
Empty chairs mean a practice is not running at full capacity — and not running at full profitability. Join us to learn tips on how to fill up the rest of your 2020 schedule.
Course Learning Objectives:
- Learn tips to fill your chairs through the rest of the year
- Learn how to handle insurance benefits outreach
Sponsored by: Henry Schein One/DentrixAscend
Listen to this QuickCast HERE
Presented by: Chris Salierno, DDS
Dr. Chris Salierno will discuss his big decision to switch practice management platforms. He’ll share what compelled him to move from a server-based system to the cloud and describe which features inspired him and his DOM to leave their comfort zone for something they found was so much better.. Chris will discuss preconceptions vs. the reality of life in the cloud and share some of the best (and often unexpected) benefits his staff has experienced.
Sponsored by: Curve Dental
Listen to this QuickCast HERE
Presented by: Alex Ratynski
A breakdown of Google’s announced Google Page Experience Update including what specifically Google will be looking at starting in May of 2021, and how dental practices can assess their current performance, and be ready now before the update.
Course Learning Objectives:
- Discover what’s included in Google’s Page Experience Update
- Identify key factors included and how they’ll affect rankings
- Learn why a mobile-first experience is critical for 2021
- Find out how to evaluate your own website’s readiness
Sponsored by: Roadside Dental Marketing
Listen to this QuickCast HERE
Presented by: Jennie McLaughlin
We’re a couple of months into the new year but managing a dental team is no less complicated today than it was throughout 2020. Covid vaccines are now being made available but things aren’t back to “normal” just yet. As managers, we continue to face new challenges on a near-daily basis, including issues surrounding managing employees during a pandemic and important considerations about new policies and protocols. Join CEDR HR Solutions’ Director of Compliance, Jennie McLaughlin, as she provides a checkup on where things stand right now in the world of HR and what that means for you.
In this QuickCast, we’ll cover:
- Updates on how to manage your team during the COVID pandemic
- Vaccination protocols and related issues
- Documentation conundrums: policies, vaccine records, and liability waivers
- The status of paid and unpaid leave requirements
- Employees with ongoing childcare needs
Sponsored by: CEDR HR Solutions
Listen to this QuickCast HERE
Presented by: Christi Billiquist
There are 3 common mistakes made by practices across the country that contribute to getting paid low PPO reimbursements. In this course, Christi Billquist, Director of Operations for Unitas Dental will reveal how to overcome these common issues and set yourself up for PPO reimbursement increases in this new year.
Course Learning Objectives:
- Determine when your UCRs (Office Fees) should be raised and how to price them appropriately
- Understand the importance of billing your UCR versus your PPO reimbursement (fee schedule) allowance, and why it affects your practice
- Discover how PPO leasing arrangements may be hurting your reimbursements, and steps you can take to improve them
Sponsored by: Henry Schein Dental
Listen to this QuickCast HERE
Presented by: Lori Williams
Learn about when it’s time to get a website makeover and how to make the most out of the process to maximize the outcome.
Course Learning Objectives:
- Determining when you need a website refresh
- Identifying the assets you need to transform your current site
- Evaluating any changes in the practice to update your site
- Do I need to rebrand? What about my logo? Learn when and why these are important
- How long does it take to do a refresh?
Sponsored by: Roadside Dental Marketing
Listen to this QuickCast HERE
Presented by: Mike Buckner and Arden Jolly
Join Mike Buckner and office manager Arden Jolly as we dive into the good, the bad and the realistic about the WEAVE system. No question is too scary for us!
Course Learning Objective:
- Mike and Arden will walk through why WEAVE has been a gamechanger at their practice. Mike will then address commonly asked questions about WEAVE. Good, bad, and everything in between!
Sponsored by: Weave
Listen to this QuickCast HERE
Presented by: Andrea R. Carpenter
During this QuickCast presentation, Andrea R. Carpenter B.S., M.A., COO of Compliance Training Partners, will review highlights on compliance requirements and discuss tools for maintaining compliance within your practice.
Course Learning Objectives:
- Discuss training requirements for OSHA, Infection Control and HIPAA Compliance
- Learn about different training solutions to achieve compliance
- Assess facility compliance with OSHA, Infection Control and HIPAA requirement
Sponsored by: Henry Schein Dental
Listen to this QuickCast HERE
Presented by: Courtney Roberts, FAADOM
In this Quickcast, Courtney will share tips on how to overcome the insurance collections song-and-dance.
Course Learning Objectives:
- Why 20% of your daily tasks are ruining 100% of your day
- How to grow an extra pair of arms overnight to complete all of your daily tasks
- Where you can shift your focus to increase practice revenue and enhance your patients’ experience
Sponsored by: Henry Schein Dental
Listen to this QuickCast HERE
Presented by: Dr. Jesse Ritter
Dr. Ritter addresses 5 key issues impacting dental practices. including staffing shortages, work/life balance, simplifying internal processes, dealing with insurance submissions, and meeting patient expectations.
Sponsored by: Curve Dental
Listen to this QuickCast HERE
Presented by: Felix Baca
Throughout this course, you will learn from Weave’s marketing expert, Felix, about his top tips and tricks on all things marketing. He will cover all things Facebook ads, Google Business Manager, SEO, and email.
Course Learning Objectives:
- How to get the most out of Google Business Manager
- How to create eye-catching emails that get great open rates
- How to attract new customers using Facebook ads and SEO
Sponsored by: Weave
Listen to this QuickCast HERE
Presented by: Tiffany Wesley, FAADOM, Client Support Specialist
Course Learning Objectives:
- Why having a morning huddle is crucial to smooth practice operations and stellar patient experience
- How just 10 minutes a day can improve your revenue cycle management and set clear expectations for your team and patients
- Where you can shift your focus to increase practice revenue and enhance your patients’ experience
Sponsored by: Henry Schein Dental
Listen to this QuickCast HERE
Presented by: Jimmy Marciano
Learn how to improve your email marketing and keep your chairs full by staying connected to your patients in between visits.
Course Learning Objectives:
- Customizing emails for your practice
- Building relationships with your patients
- Avoiding the last-minute scramble at the front desk
Sponsored by: Lighthouse 360
Listen to this QuickCast HERE
Presented by: Kelsey Halvarson
One of the marketing topics we’re asked MOST often about is REVIEWS! Your online reputation plays a big role in your search engine rankings, local visibility, and in whether or not new patients choose you over your competition. In this quickcast, Kelsey will discuss some of the questions about reviews we are asked most often and will share our top tips and recommendations for obtaining and responding to reviews.
Course Learning Objectives:
- Identify where to obtain reviews
- Learn what to do if you get a bad review
- Discover how to respond to reviews (and how HIPAA is involved)
- Get ideas to increase your practice’s reviews
Sponsored by: Roadside Dental Marketing
Listen to this QuickCast HERE
Presented by: Cheryl McKenna
Most of you have heard about “cash discount” programs where the cost of accepting a patient credit card payment is passed back to the patient. You see people’s opinions (expert or not) on forums and many of you have received emails or phone calls from sales people, wanting you to implement this in your practice. Let’s filter out all of the noise and get down to the bare facts about cash discount to determine, “Is this really a viable option for my practice?”
Course Learning Objectives:
- Is cash discount legal in my state?
- How does cash discount work?
- Can I implement this in my practice if I take insurance?
- How do I weigh the savings versus possibly losing patients?
- If I decide to implement, how do I choose a company that won’t overcharge my patients?
Sponsored by: Merchant Advocate
Listen to this QuickCast HERE
Presented by: Tonya Lanthier and Heather Colicchio
Dive into the current state of the dental industry and how the disruption from the last couple of years has impacted dental front office teams and their roles in the dental practice. What has changed? What has stayed the same? What does the future look like? Using DentalPost’s 2022 salary survey information, we’ll look at how salaries, benefits, bonuses, and work conditions have changed for the dental front office. From compensation to job turnover, we cover key trends and insights from responding dental office managers, billing specialists and front desk team members.
Course Learning Objectives:
- Understand the current environment for dental front office team members nationwide
- Comprehend the current “hiring crisis” and what comes next
- See how your salary, benefits, bonuses and work conditions compare to other front office team members and positions
- Take away ideas that can change outlooks and perspectives
Sponsored by: DentalPost
Listen to this QuickCast HERE
Presented by: Whitney Norris
From helping your patients get better, more affordable care to boosting the profitability of your practice, membership plans can have a huge impact on so many aspects of your practice. If you have an established plan or are considering implementing one at your practice, you’re probably interested in growing your numbers. In this QuickCast, Whitney will share some of her top tips and recommendations for growing your in-house plan.
Course Learning Objectives:
- Learn how to track performance and what kind of goals you can implement
- Identify ways to incentivize your team to maximize engagement
- Discover ideas to market your practice and your plan
- Hear stories of Office Managers – just like you – who successfully scaled their membership plans
Sponsored by: Kleer
Listen to this QuickCast HERE
Presented by: Dayna Johnson
What is it like to be a dental patient today? Now more than ever, patients expect a high degree of digital savviness. What tools does an office manager need for high levels of communication and service that keeps your patients satisfied and your relationships strong? Let’s walk through the patient journey and talk about how you connect with today’s patients.
Course Learning Objectives:
- How generational differences play a role in decisions
- What patient’s want from you and preferred communication methods
- Name tools you can implement starting today
- Verbal skills to help your team increase patient retention
- Apply tips for using your software to help build relationships with patients
Sponsored by: Lighthouse
Listen to this QuickCast HERE
Presented by: Kelly Zielinski
We will explore five secrets to reputation management: Automation, consistency, recency, acknowledgement, and practice operation refinement.
Course Learning Objective:
- Learn how to grow your practice and retain existing patients by strengthening review generation, and leveraging review acknowledgement.
Sponsored by: Doctible
Listen to this QuickCast HERE
Presented by: Robert Nunziato
Cost continues to be a challenge for patients, regardless of the payment options you offer. Patient financing solutions are one such payment option that continue to underserve you and your patients—with 88% of dental teams saying they aren’t completely satisfied with their existing financing solution. But when 40% of Americans can’t cover a surprise $400 expense, how can you over the cost barrier to provide dental care without it? In this course, we’ll talk about the flaws with financing and how practices are modernizing their approach to better serve patients and their practices.
Course Learning Objectives:
- Review case acceptance challenges, the patient financing landscape, and new advancements to determine which may be most beneficial for AADOM members’ practices.
- See how real practices have realized a 25x increase in financing production and 150% more patient approvals.
- Discover an accessible financing alternative with an over 85% approval rate.
Sponsored by: Sunbit
Listen to this QuickCast HERE
Presented by: Dr. Jesse Ritter
In his presentation, Dr. Ritter will explain the benefits of having patient communications and patient data in a single database. He’ll discuss the financial and workflow advantages he’s experienced in his own practice.
Course Learning Objectives:
- What is required to have patient communications and patient data in a single database.
- What are the top three advantages of this single database model.
- How a single database model improves both patient and staff experience
Sponsored by: Curve Dental
Listen to this QuickCast HERE
Presented by: Kali Geldis
Practices are often facing a key challenge — engage with patients meaningfully or at scale. Find out how to communicate your practice’s brand and story to your patients and potential patients without spending extra time and money.
Course Learning Objectives:
- Develop narratives around communicating your practice/services
- Leverage the right channels with the right messages
- Create more personalized communication
Sponsored by: Weave
Listen to this QuickCast HERE
Presented by: Julia Popovich
Managing your membership plan shouldn’t exhaust all of your resources. As staffing shortages persist, your practice shouldn’t have to decide between providing better coverage or competing against the clock. Compared to insurance, membership plans are a breath of fresh air. In this quick cast, Julia will share tips that you can implement immediately to ensure your membership plan is successful regardless of staffing turbulence.
Course Learning Objectives:
- Defining membership plan mismanagement
- Acting with speed, certainty, and insight
- Optimizing your time and partnering for success
- Motivation for maximum engagement
- Stories of trailblazing Office Managers – just like you – facing similar challenges
Sponsored by: Kleer
Listen to this QuickCast HERE
Presented by: Dr. Leslie Pasco
This is a quick 30 minute session that will help every office manager be more productive in less time while building trust and confidence in the team.
Course Learning Objectives:
- Learn the one essential management skill that lessens your workload and gets your team thinking for themselves.
- Get a quick guide to office flow.
- How do you delegate?
Sponsored by: Lighthouse
Listen to this QuickCast HERE
Presented by: Sam Ahani, DDS
Currently most dentist use paper referrals to send patients to their specialists. Paper referrals only are only 50% effective because it leaves it to the patient to follow through. Today there is no good way for the dentist or specialist to track or follow up with patients. An electronic referral platform would increase revenue for Dentist and Specialists and also improve care for patients. Refera is a company aimed at closing the referral loop.
Course Learning Objectives:
- The current inefficiencies of referrals in dentistry
- Why GPs should track their referrals better
- What can specialist due to to improve this referral process
Sponsored by: Refera
Listen to this QuickCast HERE
Presented by: Elayna Granillo
Did you know that your AADOM Membership entitles you to FREE, exclusive access to a powerful HR Software Suite from CEDR HR Solutions? This exclusive software package includes access to both CEDR’s on-demand HIPAA Training platform, as well as their document storage, distribution, and digital signature collection program, HR Vault®.
Not only is this free software safe, secure, and easy to use, but it will actually make your job as a dental office manager easier and help you build legal protections for yourself and your business!
In this 20-minute presentation, CEDR Member Services Representative Elayna Granillo will provide a live demonstration of how members of the AADOM Tribe can use their free CEDR HR Software Suite to:
1) Onboard new employees in a way that can cut turnover by 50 percent and
2) Issue and document employee corrective actions in a way that protects your practice
Learn to master your free HR Software Suite during this live demo with CEDR HR Solutions and start building a better business today!
Product Features:
- Learn to master your free HR Software Suite during this live demo with CEDR HR Solutions and start building a better business today!
- Basic and Advanced HIPAA training tracks
- HIPAA Train your team on your time and on your terms
- Certification for employees following completion of HIPAA Training
- Automatic reminders to retrain employees each year
- Digital document storage and sharing
- Collect legally binding digital signatures from your team
- Online, companywide bulletin board
- Make confidential notes in employee files
- Each employee gets their own personal dashboard where they can access the files and documents they need to see
Sponsored by: CEDR HR Solutions
Listen to this Software Demo HERE
Presented by: Jimmy Marciano
Learn how to increase your front office productivity and keep your chairs full. Ditch the clutter and throw away your clipboard and pen!
Learning Objectives:
- Identify the next generation of paperless registration
- Eliminate patient forms burying you in paperwork
- Save time for patients and office personnel
Sponsored by: Lighthouse 360
Listen to this Software Demo HERE
Presented by: Elayna Granillo
CEDR’s HR Vault is a cloud-based document distribution and e-signature collection system used to store employee HR information. This powerful and easy to use application allows for owners and managers to keep track of all employees’ HR related content and documents.
During our software demo, we will describe the features included in our application from both an Administrative and Employee perspective. We will also be discussing our online HIPAA Training, integrated PTO & Time Tracking, and how AADOM Members can sign up for free!
CEDR’s HR Vault includes the following features:
- Individual user access with selectable levels
- Cloud based document storage
- File sharing and document distribution
- E-signature collection and reminders
- Employee status, pay rate, and benefit tracking
- Adding confidential notes to employee files
- Office bulletin board and announcement notifications
Additional Integrated Features:
- CEDR Knowledge Base Resources
- Online HIPAA Training
- PTO & Time Tracking
Sponsored by: CEDR HR Solutions
Listen to this Software Demo HERE
Presented by: Whitney Speir
In this Quickcast, Whitney will share quick, easy, actionable tips to create and nurture social relationships, build your online community, and connect with local organizations and influencers.
Course Learning Objectives:
Sponsored by: Roadside Dental Marketing
Listen to this QuickCast HERE