AADOM Webcast Library

Presented by: Julia MacGregor, MS, MBA

Most dentists and their staff want to comply with regulations, like OSHA. They just aren’t clear on exactly what that means. There are a lot of mixed messages and confusing information. In addition, there are new OSHA regulations that impact dentists and what you don’t know can hurt you. Find out not only what is required by OSHA, but how to get the answers you need.

Learning Objectives:

• Identify what regulations impact dental offices.
• Learn how to manage Safety Data Sheets.
• Find out how to select the best method for SDS management for your office and how to differentiate between different solutions.
• Understand how to determine if a safety consultant’s information is reliable and valid or not.

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Cheryl Donahue

You NEED to know if your practice is PCI (Payment Card Industry) Compliant. If the practice is not PCI compliant, the practice has a huge liability that chances are, you don’t even know about! Cheryl Donahue from Merchant Advocate will be teaching AADOM members all about Payment Card Industry (PCI) Compliance, how PCI overlaps the HIPAA Security Rule, and why it is critical that dental practices are compliant. Cheryl will also show AADOM members how to read their merchant statements to determine if they are PCI Compliant and if the practice is being overcharged to accept patient payments.

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Elizabeth Anderson, Certified HIPAA Professional

This webcast will provide attendees with a brief overview of the history and basic rules of the most misunderstood word in healthcare. Attendees will understand exactly what PHI means, how to recognize it in their daily practice, and, most importantly, how to guard against potential breaches. And finally, the class will touch on why HIPAA audits occur, the different types of audits, how to prepare for an audit, the consequences of an audit, and the corrective actions that may occur due to an audit.

Course Learning Objectives:

• Learn the basic history of HIPAA
• Explore the basics of the Privacy, Security, and Breach Notification Rules
• Correctly identify PHI and understand why it is important to protect PHI
• Find out why audits occur, explore the different types of audits and how to prepare for them.
• Review possible consequences and corrective actions of an audit

Sponsored by Rhinogram

AADOM members listen HERE

Presented by: Cheryl Donahue

This webcast will arm you with the information you need to know to make sure you are not being taken advantage of by your merchant services provider and not taken in by a merchant services sales rep. Merchant services is an unregulated industry and many times unscrupulous tactics are used.

We’ll go over some common sales spiels that are lies but sound incredibly convincing. Three of the largest dental merchant services providers have been acquired in the last year and ALL have raised their monthly fees. These increases are cleverly hidden deep within the monthly statement and, in most cases, no notification was given.

Course Learning Objectives

• Get an overview of the Merchant Services Industry
• Review how to integrate payments into your practice management software
• Understand how to determine if you are over paying merchant fees
• Learn what your liability is regarding accepting chip credit cards
• Discuss payment card industry compliance best practices

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Teresa Duncan, MS and Hannah Aronovich

Approved for 1 CE towards AADOM Designations

As you know, dental assistants are an integral part of any dental practice but attracting and retaining dental assisting staff can be a challenge. Having an open dental assisting position that doesn’t get filled for months is not only frustrating, it places a strain on the entire dental team and can zap productivity and profits. If you’re involved in hiring dental assistants, this is the webinar for you!

In this one-hour session, we’ll share insights to help ensure your dental practice is doing all it can to be appealing place of employment for the dental assistants you may be looking to hire and for the currently employed assistants that you want to keep.

You’ll leave this webcast armed with tips that you can immediately apply to your practice. These strategies are based on the results of DANB’s 2018-2019 Dental Assistants Salary and Satisfaction Survey.

We’ll cover topics including:
1. Reasons why you can’t fill that dental assisting position
2. The job factors that matter most to dental assistants
3. How to determine an appropriate salary range for dental assisting staff
4. The salary-job satisfaction connection
5. How to attract and retain the best dental assistants

Join us to be the first to hear about these results and can’t-miss tips that will help your staff and practice flourish!

Sponsored by: The DALE Foundation

AADOM Members listen HERE

Presented by: Randa O’Connor

Hiring in today’s world is more challenging than ever. It’s becoming increasingly more difficult to find and hire quality people who are motivated, loyal and happy in their role. Indeed there are best practices that dramatically benefit you when it comes to the recruiting and hiring process!  Whether you work with a professional recruiting firm or you prefer to handle every detail yourself, this information will prove helpful to you.

Course Learning Objectives:

This webinar is designed to teach the most successful steps to hiring. Starting with how/where to promote the position you are hiring for, what to include in ads, what not to include in ads, the interview process, skills assessment and the important systems to have in place for on-boarding the new hire.

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Chris Lessard, JD

Constant blowups. Schedule turmoil. Resistance to change. Tardiness. Unapproved Overtime. Human Resources is often the least-enjoyed part of many dental office managers’ jobs, and for good reason. Dealing with troublemakers and unhappy employees can be tedious, frustrating, and exhausting. But HR doesn’t have to be hardest part of your job – it can be the easiest with the right tools!

In this dynamic problem-solving presentation, you’ll discover proven paths to resolve difficult issues with any employee, scripts for smoothly and authoritatively responding to emotionally charged situations, and essential tips for protecting your practice from liability. You’ll also learn the most common errors that can lead to liability and the most effective techniques for addressing bad behavior and gaining control in almost any situation.

Hundreds of dental office managers across the country have benefited from these techniques, and you will too.

Course Learning Objectives:

• Great confrontation techniques for the conflict-avoidant
• How to take back control of your office from a “Bad Apple” employee
• Simple, straightforward methods for addressing bad behavior and gaining control with any employee
• How to fire without fear or drama when all efforts have failed
• Why your employee handbook is your best friend when dealing with problem employees
• How to transform your staff into an accountable, success-oriented team

Sponsored by: CEDR

AADOM members listen HERE

Presented by: Kurt Tullar, JD

Terminations can be nerve-wracking, no matter how necessary they are – but hoping you don’t get sued is not a management technique! Instead, you need to know which situations require extra caution, for what reasons you can legally terminate, what documentation you need to gather first, and how to deliver the news to the employee.

Join CEDR HR Solutions’ attorney Kurt Tullar and learn essential information and powerful step-by-step guidance for navigating terminations with assurance. Discover best practices for making termination decisions, how to reduce your vulnerability to post-termination complaints, and how to let employees go with dignity and without fear of adverse consequences. We’ll go over each step in the termination process so you know what you should (and should not!) do. Employer empowerment begins here – face necessary terminations with confidence!

Course Learning Objectives:

• Understand the hidden costs of termination and how to evaluate termination decisions
• Discuss proven action plans for moving forward when you need to let someone go
• Learn how to overcome fear of confrontation and what to say in the termination meeting so you can fire with dignity
• Understand how to avoid the most common termination mistakes

Sponsored by: CEDR

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM and Hanna Aronovich

Approved for 1 CE towards AADOM Fellowship

Dental assistants are an integral part of any dental practice, but retaining dental assisting staff can be a challenge. Staff turnover is not only frustrating, it places a strain on the entire dental team and can zap productivity and profits.

In this one-hour webcast, we offer 5 tips to help you hire and retain the superstar dental assistants that your practice needs. These tips are based on new findings from the DALE Foundation’s latest study, The Value of Dental Assistants to the Dental Practice.

You’ll leave this webcast armed with insights that you can immediately apply to your practice. We’ll cover topics including:

• The most important traits to look for when hiring a dental assistant
• The role that dental assistants play in practice productivity and profitability
• What recommendations to make to maximize dental assistant productivity
• How to keep dental assisting staff engaged, motivated and loyal

Join us to be the first to hear about these findings and can’t-miss tips that will help your staff and practice flourish!

Sponsored by: The DALE Foundation

AADOM members listen HERE

Presented by: Andrea Short

Employee handbooks are essential for dental practices in today’s litigious environment. When done correctly, your handbook becomes a powerful tool to establish office-wide standards and keep your practice in compliance. However, if outdated or done incorrectly, your handbook could cause HR headaches, management problems, and costly HR-related legal claims.
As a manager, it’s part of your job to help make sure your practice has the strongest handbook possible, capable of preventing or helping you easily resolve most day-to-day employment issues. Thankfully, you don’t have to figure this out on your own.

Join CEDR HR Solutions Advisor Andrea Short for an information-packed webcast on the do’s and don’ts of a well-written employee handbook, as well as the common danger zones you must avoid. HR empowerment starts here!

At CEDR, we believe better workplaces make better lives, for your team and for you. It all starts with your employee handbook. Register today and learn to protect your practice while simplifying your HR.

Course Learning Objectives:

• Discuss the purpose of an employee handbook, (it’s more important than you may think)
• Understand which federal, state and local laws you need to comply with
• Learn which protective phrases and policies your handbook should include
• Review the 5 common policy areas that get dental practices into the most trouble
• Understand how your handbook can, (and must) protect you from unnecessary liability

Sponsored by: CEDR HR Solutions

AADOM members listen HERE

Presented by: Randa O’Connor

Approved for 1 CE towards AADOM Fellowship

With an expected shortage of over 1 million skilled workers by 2020, the war for talent is fierce. It is imperative that dental offices learn to attract, engage, onboard and retain employees.

During this webcast we will discuss the importance of branding your office, developing and maintaining a strong, positive culture. We will teach you how to source and recruit in the digital age. We will discuss an effective interviewing process. We will outline effective strategies to attract and retain Millennials and Generation Z employees.

Course Learning Objectives:

• Learn how to implement “Stay Interviews” to prevent losing great people currently on your team
• Review how to develop employee advocates to help attract great candidates
• Discuss how to get out of the antiquated way of finding and interviewing candidates that leads to poor hiring decisions
• Understand what a superior hiring process looks like in today’s world

Webcast begins at 1:00pm est

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Paul Edwards and Michele Oliver

Approved for 1 CE towards AADOM Designations

In the life of a dental office manager, hiring is a constant. And, as an office manager, you know that hiring can be STRESSFUL — not to mention expensive! Join CEDR CEO and Co-Founder Paul Edwards and CEDR HR Director Michele Oliver to learn the powerful (yet simple) hiring strategies that have helped thousands of office managers across the nation find, attract, hire, and keep rock star dental employees on their teams. From writing winning job ads, to conducting effective phone screens and interviews, and even what to do after you’ve made an offer, the guidance in this webcast will provide you with all the tools you need to attract candidates that will give you an edge over your competition!

Course Learning Objectives:

• Discuss the secret to attracting the right candidates to apply
• Identify common pitfalls that lead to hiring the wrong person (and how to avoid them)
• Learn how to screen 95% of undesirable applicants
• Review the best questions to ask during every interview
• Understand how to reduce turnover and its associated costs by 50%

Sponsored by: CEDR Solutions

AADOM members listen HERE

Presented by: Jill Hasselmann

Approved for 1 CE towards AADOM designations

Human resources is evolving rapidly. 2020 alone has brought a multitude of law updates. With so many changes – on top of your already full plate – how can you make sure that your practice doesn’t accidentally end up in the HR hotseat?

In the first half of this webinar, you’ll discover the riskiest HR mistakes a practice can make – and how to fix them. You’ll walk away with a 5-point checklist outlining easy ways to decrease your practice’s HR risk.

In the second half of the session, you’ll learn about real-world HR scenarios the HR for Health team have come across and best practice on how they should be handled. The session will close with live a Q&A where you can ask any HR questions in a safe and non-judgmental environment.

You’ll walk away with a checklist of the 5 most common HR mistakes and a plan for improving compliance and decreasing your practice’s legal risk.

Course Learning Objectives

• Discover 5 actionable HR items you can immediately implement into your practice.
• Get informed about some of the newest and trickiest law updates.
• Test your HR knowledge in a fun and informative environment.

Sponsored by: Henry Schein

AADOM members listen HERE

Join Teresa Duncan, MS as she walks through some ‘practice housekeeping’ that every practice should do when approaching year-end. It may not be sexy but it’s necessary! We’ll review marketing, our teams, and insurance.

HERE

Presented by: Dr. Charles Blair

This webcast will provide answers to your top medical claim submission questions plus what you need to know to submit Hb1AC and compliance requirements. Information will be provided on how to bill to Medical and where to find the exact medical codes that correlate to our CDT Codes. We’ll help to defuse the complexities involved with Medical Cross Coding!

Course Learning Objectives

• Learn how to submit to avoid claim rejections.
• Understand submitting Teledentistry as it applies to medical reporting guidelines.
• Discuss how to submit Hb1Ac testing to the medical plan.
• Understand which procedures are covered by a medical payer.
• Learn what form to use when submitting to a medical payer.
• Answer the question, “can I submit dental claims on a medical form?”

Sponsored by: Henry Schein

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Presented by: Lance Hebert

We all agree that provider enrollment and credentialing can be a tedious task, but without it claims are not going to be paid. Developing a thorough onboarding process and streamlined credentialing system within your organization can save you time and money, by reducing the DIE (Days in Enrollment). Best practices in provider on-boarding and enrollment that include automation of several functions can improve your Revenue Cycle, making your doctors, patients, and staff happier, since you can be enrolled with payers quicker.

Course Learning Objectives:

• Understand how to establish an efficient on-boarding process
• Learn how to streamline the enrollment process, improve efficiency and decreas days to enroll
• Review useful information and reports
• Discuss maintenance of information and re-credentialing

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM, 

Whether your office is in- or out-of-network you’ve seen the impact benefit plans have had on your patient conversations. Let’s talk about these patients. How do we connect with them? What motivates them? What trends are they used to outside of our offices that set the bar higher for dental customer service? We’ll also discuss the role of technology and convenience in your patients’ decision making. As patients change so should we!

Learning Objectives:

• Discover what patients expect from your office
• Explore new patient customer service expectations
• Learn financial discussion tips for patients

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Crystal May 

Medical billing is an essential tool in dentistry today. Technological advances in dentistry have provided more ways than ever to screen, diagnose and treat health conditions that affect the entire body. Have you ever thought about how an active infection, periodontal disease or even occlusion could affect health? What about how health conditions like diabetes, acid reflux and sleep affect the mouth?

Much of what “general” dentistry is doing today is actually a medical procedure, so why wouldn’t you bill it to medical insurance? Several dental procedures are actually required to be billed to medical first. Besides, it’s a well-known fact that today’s dental benefits can’t cover even a fraction of many dental cases. If you can get patient access to medical benefits, lower out-of-pocket costs and reserve the precious dental benefits for basic dental procedures, your patients can say yes to the treatment they need.

Course Learning Objectives

• Learn what can be billed to medical insurance
• Understand how to decide dental vs. medical
• Discuss the 5 categories with medical billing possibilities
• Review code examples – common cases to bill
• Learn where to start

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Roy Shelburne, DDS 

Approved for 1 CE towards AADOM Fellowship

Know that if it’s not in your clinical record, you didn’t see it, you didn’t say it, you didn’t do it, it didn’t need to be done, and it doesn’t exist….from the legal perspective. To be prepared for any challenge the whole dental team must be careful, concise, complete, and diligent, not just the doctor because, the whole team is potentially at risk. Learning and implementing this no non-sense team approach to record keeping could mean the difference between success and failure in the event of an action or challenge to your practice and will result in maximum legitimate reimbursement.

Course Learning Objectives

• Learn how to maximize legitimate reimbursement and stay out of jail
• Discuss how to be required to adopt systems to negotiate the regulatory minefield and not be blown up
• Review how to find joy every day, regardless of your circumstance

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Denise Ciardello

Approved for 1 CE towards AADOM Fellowship

Most dental practices maintain collections in two different areas, insurance aging and patient balance aging. While both of these areas deal with collections, they can also affect the reputation of the office. The quickest way to lose a patient is to give them the impression that you are not “playing fair” with their money. But, by implementing a proactive approach, you can show patients that you are presenting the best options for their care. During this live webcast we’ll cover six proactive steps to better manage insurance collections and maintain healthy cash flow.

Course Learning Objectives:

• Learn how to receive payment on your claims twice as fast
• Review proper supporting documentation to include with your submitted claims
• Discuss the optimal frequency for following up on overdue claims

Webcast begins at 1:00pm est

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Rick Reiman

Approved for 1 CE towards AADOM Designations

We’re excited to launch this great new AADOM Benefit to our members, Healthcare Coverage for your dental practice and/or team.  AADOM is pleased to launch this benefit with MJM Global Insurance and present this informational webcast.

Join Richard Reiman, Vice President of Employee Benefits at MJM Global as we discuss:

• Total cost of healthcare coverage
• Savings, coverage and choices
• The value of proper benefits
• Importance of healthcare coverage for managers, team members and their families

We’ve set aside plenty of time for Q&A during this webcast as we discuss the launch of this new benefit.

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM

Approved for 1 CE towards AADOM Designations

DENTAL INSURANCE. Did the hair on your neck just go up? Yes, we know.

That’s because when we ask AADOM members the #1 challenge they face in their dental practice, the answer is always dental insurance. We’re here to help!  We’ve assembled three of the nation’s foremost dental insurance experts, Dr. Charles Blair, Teresa Duncan, MS, FAADOM and Colleen Huff, FAADOM, to guide and inform you with the AADOM INSURANCE TOWN HALL.

The AADOM INSURANCE TOWN HALL is an AADOM members-only program. Brought to you via 4 live webcasts, you will have the opportunity to submit your specific question and have it answered by one of our experts. Learn what challenges others are facing, best practices, AND best solutions! Stay ahead of the curve in the always-changing dental insurance landscape with the AADOM Insurance Town Hall.

Session I features Teresa Duncan, MS FAADOM.  We’ll send a questionnaire to attendees a few weeks before the session and Teresa will cover your most pressing insurance questions!

No dental insurance topic is off limits!

AADOM members listen HERE

Presented by: Tammy Bair-Riner

Approved for 1 CE towards AADOM Designations

When we think nourishment, we usually think food, however, nourishment can apply to our families, our relationships and our work. Through proper nourishment there is growth and health, both of which is vital for our practice to stay in business.

During this webcast you will learn how to implement and apply different technologies, some old and some new, in your practice to support growth, patient connections and greater satisfaction.

Course Learning Objectives

• Feel confident in your ability to connect with patients through technology
• Understand how to effectively communicate and market to patients
• Review how to improve patient experience & satisfaction
• Discuss how to run successful marketing campaigns
• Understand how to properly implement new technologies, (RevenueWell, Opera DDS, Solution Reach and CAESY Cloud)

AADOM members listen HERE

Presented by: Katherine Eitel Belt

Approved for 1 CE towards AADOM Designations

Want to dramatically and quickly improve the conversion rates for new patient telephone calls for yourself and your admin team?  It takes training and on-going coaching and Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, will show us how.  Instead of old, tired scripts that your team typically hates to use, Katherine will show us how to teach a 4-step framework that helps your team connect with the patient, gain control of the call, and convert the caller to an appointment … regardless of the questions they ask.  We’ll tackle price shoppers, insurance questions, and challenging patients.  Katherine will also show us how to get your team to welcome and learn from a Mystery Shopper Call program for ongoing training purposes.  She feels they’ve been done very badly for a really long time and will show us how to make them positive, supportive, and productive versus negative, punitive, and counter-productive.

Course Learning Objective:

• Learn how to use a 4-step framework versus a word-for-word script
• Discuss how to train your administrators to higher levels of excellence on the telephone
• Understand how to implement a Mystery Shopper Caller training program that you’re team enjoys and benefits from

AADOM members listen HERE

Presented by: Greg Prince, FAADOM

Approved for 1 CE towards AADOM Designations

Attendees will be welcomed by Greg Prince, AADOM’s 2019 Practice Administrator of the Year. Greg will share best practices with other dental office managers and practice administrators. He will also share his insight about the benefits of AADOM membership.

Course Learning Objective:

• Planning for the New Year in your practice
• Metrics that Matter/li>
• Setting achievable goals

AADOM members listen HERE

Presented by: Kerry Straine

Approved for 1 CE towards AADOM Designations

The mission of Straine Dental Management is to advance the understanding, practice and development of leadership for the benefit of all professionals in the dental industry. Kerry Straine is prepared to address what makes or breaks a practice as well as uncover the secrets he’s shared with Straine clients across the country to create efficiencies and ensure practices perform to their utmost potential. In this AADOM exclusive webcast, earn CE while learning from one of the top dental consultants in the nation, Kerry Straine. He brings more than 30 years of experience consulting dentists and their teams on how to run a successful practice. Kerry’s contribution to the dental industry earned him the award for Best Practice Management Consultant in the nation in 2012.

Course Learning Objective:

• Discuss what it takes to position your practice for optimal success
• Learn how to eliminate financial obstacles to care
• Understand why membership plans make economic sense

Sponsored by Launch Loyalty

AADOM members listen HERE

Presented by: Mike Buckner

Approved for 1 CE towards AADOM Fellowship

300 emails, 109 text messages, and 144 other notifications that include snapchats, tweets, and instagrams are what the average Millennial engages in every day. This equates to an average of 3 hours and 47 minutes a day spent on a smartphone, and we wonder why our patients are not responding to that “confirmation text” that we sent, or why they never responded to our voicemail we left about their overdue balance! The way that we communicated even as short as 3 years ago, no longer works in 2019. Technology is continuing to evolve, and if your practices are not staying current with these trends, it will be almost impossible to retain not only today’s patients, but the patients of “tomorrow”.

Course Learning Objective:

• Learn how to connect & communicate in a world full of distractions
• Understand how to save time in your practice by using three best practices to reengage, connect & capture the attention of patients
• Discover how five minutes at the end of the day, doing these three things will cut your patient attrition by more than 50%

Sponsored by Weave

AADOM members listen HERE

Presented by: Dayna Johnson

Let’s face it, to provide the level of service your patients demand, you simply have to accept cards as payment for services. To do so efficiently, you should process those payments through a payment processing system that is integrated with your practice management solution. Integrated processing allows you to reduce steps in your workload, minimize the potential for error, secure confidential information better, and more. During this webinar we’ll discuss how your practice can become more profitable and efficient by implementing an integrated card payment processing system and some of the benefits you can expect to realize by making the switch.

Course Learning Objectives

• Schedule automatic recurring payments and reduce time spent on manual set-up and follow up.
• Ensure payments are entered once (not twice or more) through a system that is integrated with your practice management solution.
• Save time and effort through saved card information and automated payment splitting.
• Become confident that you’re doing everything possible to ensure payments are not lost or compromised.

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Annette Hayes, CDA, RDH, BAS, M.Ed

What is your role as it relates to patient education? We know that your office relies on you to research new solutions for your office; in this On Demand Webcast, you will get real world advice on dealing with one aspect of meeting patient needs; specifically how to use patient education to market your practice and to increase production, case acceptance, and patient satisfaction in general. The majority of this session will be Q&A with an office manager.

Course Learning Objectives:

• Discuss the Office Manager’s role in patient education
• Learn how educating patients can impact your practice and the patient
• Understand the reasons for using patient education technology
• Explore recommendations for implementing patient education in your practice

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Amy Jones, RDH

This course is designed to to help guide and give insight to the dental team through the process of incorporating a new technology, successfully, into their practice.  Together we’ll discover benefits of proper introductions, expectations, education and implementation of new technology in your practice that will wow your patients, give you and your team more professional satisfaction and ultimately increase profits.

Course Learning Objectives

• Understand how to open the line of communication within the practice when a new technology is introduced
• Look at the process of implementing new technology through another lens…the eyes of your team
• Discuss the possible negatives and how to turn them into positive

Sponsored by:  Patterson Dental

AADOM members listen HERE

Presented by: Kathy Brodal

Need a brush up on Eaglesoft reporting tools?  In this 45-minute webinar we will guide you through the basic reports critical to your practice success.  This is a great time to review critical information that is available through Eaglesoft and how to best apply the data to your everyday metrics.

This course is designed for newer Eaglesoft users or for savvy office managers who just want to make sure they are using all the resources available to them through their powerful practice management system!  Not an Eaglesoft user? No worries, spend some time with us to understand what Eaglesoft can do for improving business results!

Course Learning Objectives:

• Grow your role as office manager through understanding reporting.
• Identify and interpret practice growth opportunities via Eaglesoft reports.

Sponsored by: Eaglesoft

AADOM members listen HERE

Presented by: Lois Banta

Your numbers tell you a story every day, every week, every month and every year. Numbers identify trends, solve challenges and keep the practice on the best path. This webinar will empower the practice and team to take their success to the next best level.

Key Topics:

• Secret to increasing collections
• Fool proof methods for lowering accounts receivables
• What you say…matters
• Barometers and Trends to watch
• Use your software to get consistent results

Sponsored by:  Patterson Dental

AADOM members listen HERE

Presented by: Tammy Barker, MBA

Learn how to identify the Key Performance Indicators, (KPI) in Dentrix that will make your practice more successful.  If you are responsible for managing the business of your dental practice, then don’t miss this opportunity to learn how to better use your Dentrix data to sharpen decision making, maximize patient care and enhance practice profitability during this AADOM webinar. Profitability coaches will be on-hand to answer your questions and to schedule a personal profitability assessment with your practice.

Course Learning Objectives

• Learn what are Key Performance Indicators, (KPIs).
• Identify and interpret the KPIs in your practice.
• Understand how to make better business decisions based on your own KPIs.

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Kelly Lynch, FAADOM

This session is designed to provide valuable, operational systems, that will allow your practice to create a culture of accountability, increase patient confidence, trust and respect. It will cover successful tips to help provide quality treatment planning, presentation, and scheduling. This course is designed to help practices of any size, specialty, and geographic location. Whether you are a new practice just getting started, or a well-established practice that may be looking for ways to improve and continue to grow; 10 Knows to get to YES will help you see dentistry from the eyes of your patients.

AADOM members listen HERE

Presented by: Dayna Johnson

Approved for 1 CE towards AADOM Fellowship

Join Dayna Johnson as she highlights the newest Dentrix features, including Smart Image. Smart Image delivers a new, faster workflow for acquiring diagnostic 2D and 3D images, associating them with the correct CDT codes and displaying them in the patient chart.

This powerful, unified process increases staff productivity, saves time by streamlining office workflows, and helps ensure you get paid for the procedures performed. Come see the latest version of our connected management platform — from its innovations in imaging to the streamlined workflows we’ve created across all areas of the practice.

Other features that help expand a practice’s abilities will be shown, including:
Fill Appointment, where you can customize patient lists and send personalized text reminders
Health History, which boasts unlimited management of health conditions and medications
Month End and Task Scheduler feature, helping you schedule and automate reporting
Dentrix Pay, which adapts to the modern payment needs of your patients

Course Learning Objectives:

Learn how Dentrix G7 can reduce your workloads at the front office via these new features:

• Fill Appointment, where you can customize patient lists and send personalized text reminders
• Health History, which boasts unlimited management of health conditions and medications
• Month End and Task Scheduler feature, helping you schedule and automate reporting
• Dentrix Pay, which adapts to the modern payment needs of your patients

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Curtis Marshall

Approved for 1 CE towards AADOM Fellowship

What do you think is the best way to increase production and revenue? If your first answer was to acquire new patients: you aren’t alone. Most business owners think that scaling up their customer base is the best way to boost profitability. Do you want to know the right answer? Curtis Marshall is going to reveal the old problem with new patients. By understanding the purpose of getting new patients, and what is happening with your existing patients, you will be able to get the right patients, in the right chairs, at the right time.

Course Learning Objectives:

• Learn how to get more patients
• Discover how to truly increase your active patient base
• Unfold the mysteries of how and why offices are losing patients

Sponsored by Dental Intelligence

AADOM members listen HERE

Presented by: Lois Banta

Navigating the collections in the practice can be a very stressful thing. But it doesn’t HAVE to be. In this course, we will discuss strategies to fine tune verbal skills to create the most effective results, identify systems for creative financing, and design foolproof collection strategies when patients don’t pay. It takes a “team” to raise a “dental practice” and when the entire team gets involved, everyone wins.

Course Learning Objectives:

• Discuss how to say…What you say in collections
• Establish fool proof systems and protocols
• Understand what to do when patients don’t pay
• Learn how to create financing options that work

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Lois Banta

Your numbers tell you a story every day, every week, every month and every year. Numbers identify trends, solve challenges and keep the practice on the best path. This webinar will empower the practice and team to take their success to the next best level.

Key Topics:

• Secret to increasing collections
• Fool proof methods for lowering accounts receivables
• What you say…matters
• Barometers and Trends to watch
• Use your software to get consistent results

Sponsored by:  Patterson Dental

AADOM members listen HERE

Presented by: Tammy Barker, MBA

Learn how to identify the Key Performance Indicators, (KPI) in Dentrix that will make your practice more successful.  If you are responsible for managing the business of your dental practice, then don’t miss this opportunity to learn how to better use your Dentrix data to sharpen decision making, maximize patient care and enhance practice profitability during this AADOM webinar. Profitability coaches will be on-hand to answer your questions and to schedule a personal profitability assessment with your practice.

Course Learning Objectives

• Learn what are Key Performance Indicators, (KPIs).
• Identify and interpret the KPIs in your practice.
• Understand how to make better business decisions based on your own KPIs.

Sponsored by: Dentrix

AADOM members listen HERE

Presented by: Colleen Berona

Approved for 1 CE towards AADOM Fellowship

Why settle for achieving less when creating the ideal practice is possible? The first step in achieving greatness is creating a vision and developing a strategy to attain it. In this “course” we will discuss the importance of defining financial guidelines for your practice and how this foundation will benefit both your patients and your practice.

Course Learning Objectives:

• Learn how to establish financial guidelines to assist in increasing patient acceptance, maximize profitability, and eliminate bias
• Understand how to utilize technology partners to implement and manage those guidelines
• Discuss how to overcome objections to financing

Sponsored by: ClearGage

AADOM members listen HERE

Presented by: Lauren Kelly

Ever thought about creating a custom in-house discount plan for your office, but don’t know where to start? Great! Tune in to our webinar focused on creating, executing and succeeding in having your own in-house discount plan.

Course Learning Objectives

• Review a detailed step by step process of how to create your own plan
• Discuss the differences between an in-house plan vs. Insurance/Network
• Learn how to structure a plan that sells
• Understand what discount plan regulations might exist in your state
• Examine why these plans are high in demand
• Review examples of what other offices are currently doing

Sponsored by: Launch Loyalty

AADOM members listen HERE

Presented by: Cheryl Donahue

Approved for 1 CE Towards AADOM Fellowship

Want to learn how to increase profitability?

This webcast will teach you how the system that allows you to collect money is costing you more than it should and what you can do to plug those revenue leaks in your practice. We’lll discuss all areas of payment processing and what AADOM members need to know about the cost of collecting payments via credit cards. Learn where the hidden fees are and how you can optimize your billing system. In this webinar, we will map out all the players involved and guide you through what you need to know about using an integrated EMR. Merchant Advocate will teach you how to reduce your cost of remittance from insurance companies and more. You will learn the roles of all the parties involved in collecting patient payments via credit card and the many other people that “touch” your transactions.

Course Learning Objectives

• Learn how to identify the major players int he industry and which ones are involved with your practice’s program
• Understand how to save an average of 3% on insurance remittance via credit card
• Discuss how to eliminate fines due to non-compliance with Payment Card Industry Standards
• Review how to eliminate wasted profits in your merchant services program

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Roy Shelburne, DDS

Approved for 1 CE towards AADOM Fellowship

Success of the practice has a foundation based on new patients, the retention of patients, case acceptance and being paid for what you do. This AADOM webcast will explore these themes with a special focus on offering a patient membership plan that is effective, efficient and compliant without putting the doctor and team at risk. The goal? To increase new patient numbers, increase case acceptance and stay out of prison. Join us on March 20th, 2019 as Dr. Shelburne shares his experience and expertise to help the practice be more effective, efficient and more profitable.

Course Learning Objectives

• Learn the importance of compliance and following regulations
• Discuss how to create a profitable membership plan
• Understand how to avoid regulatory risk

Sponsored by Launch Loyalty

AADOM members listen HERE

Presented by: Dianna McMullan

Approved for 1 CE Towards AADOM Fellowship

What are the top ways dental teams are addressing decreases in production, increasing collection cases, and ongoing declines in reimbursement? Get the inside scoop from Office Managers on ways they are working to increase the financial health of their practices. Kleer Success Manager team lead Dianna McMullan will lead a discussion with key Office Manager influencers on the challenges and solutions of managing a dental practice in today’s world. The discussion will cover the ever-changing trends in the dental industry, how they keep their teams motivated and committed, and simple solutions they’ve implemented to reduce the stress and workload of their teams.

Course Learning Objectives

• Discuss common process and efficiency struggles
• Review tips to increase practice production
• Understand ways to eliminate collection hassles
• Learn how to get more value from uninsured patients
• Discuss Marketing best practices
• Explore ways to motivate your team
• Review alternative revenue streams

Sponsored by: Kleer

AADOM members listen HERE

Presented by: Cheryl Donahue

Approved for 1 CE towards AADOM Fellowship

Is your practice integrated? Meaning, are you utilizing integrated merchant services to increase case acceptance, handle A/R, and increase profits?! Did you know that 99% of practice management software integrates into at least two integrated patient credit card payment solutions. If your software is not integrated with a payment solution, or if it’s not integrated with the best payment solution, you are missing out on some amazing features and benefits.

We’ll review the value of and why you really NEED the following features in your merchant services program:

• Processing payments on your patient ledger
• Vaulting patient credit cards for future use
• Recurring Billing for Payment Plans and/or Membership Plans
• Online Payments
• Mobile Payment Options for Extensive/Expensive Treatments

Sponsored by: Merchant Advocate

AADOM members listen HERE

Presented by: Dave Monahan and Dianna McHugh

Approved for 1 CE towards AADOM Designations

This presentation will address the top concerns and challenges office managers face related to dental membership plans, based on a poll of AADOM members. Topics include invoicing and collections, handling renewals, practice management software workflows, marketing membership plans, compliance with state laws, and whether to use a third-party platform. The expert speaker will answer previously submitted questions from AADOM members, share best practices for dental membership plans, and help you begin to strategize taking your practice’s plan to the next level in 2020. We will open the floor for live Q&A.

Course Learning Objectives:

• Review the top dental membership plan challenges and concerns AADOM members voiced in poll
• Learn best practices for membership plans from an industry expert and have all your question answered in live Q&A
• Take away a list of actionable steps you can begin to take now to set up your practice for success in the year ahead

Sponsored by Kleer

AADOM members listen HERE

Approved for 1 CE towards AADOM Designations

Presented by: Cindy Sipe

This presentation is for dental practices who don’t use Dentrix and are not satisfied with how their current practice management system uses data to gain insights and drive innovation for their practice.

During this session you’ll learn the following strategies for business analysis:

• Three steps to unlocking potential
• What is baseline data?
• Hygiene and insurance related data
• Dollar difference between gross and adjusted production
• Advanced level analysis
• Leveraging your dental software

Sponsored by Henry Schein ONE

AADOM members listen HERE

Approved for 1 CE towards AADOM Designations

Presented by: Cheryl McKenna

This session will focus on reducing outstanding A/R, eliminating costly reimbursements from insurance providers, increasing case acceptance and lowering costs using third party patient finance. Attendees will learn how to take a before and after “snapshot” of these three areas to quantify profit increases.

Course Learning Objectives:

• Review tips to reduce outstanding AR: Three surprising tools!
• Discuss ways to stop accepting this particular insurance reimbursement: Identify and eliminate this immediately!
• Understand how patient finance is an underutilized tool: you can increase case acceptance AND lower your costs!

Sponsored by Merchant Advocate

AADOM members listen HERE

Join Teresa Duncan as she walks through some ‘practice housekeeping’ that every practice should do when approaching year-end. It may not be sexy but it’s necessary! We’ll review marketing, our teams, and insurance.

AADOM members listen HERE

Your website should be a major source of new patients… but is it? If you’re struggling to identify how it’s performing (or if your boss doesn’t think it needs to be updated yet), Whitney and Kelsey will give you all the tools you need to give it a proper diagnosis. In this webinar, you’ll learn what your website needs to rank AND convert new patients. You’ll get the tools and know-how needed to revive a flat-lining website and fill your waiting room!

Course Learning Objectives:
• Identify if your current website is performing and if not, what to do
• Discover what’s needed to rank in search engines AND book more new patients
• Find out how to ensure your website meets HIPAA and ADA guidelines
• Learn the top questions to ask when choosing a website and SEO company

Sponsored by:  Roadside Dental Marketing

AADOM members listen HERE

The value of patients has never been higher yet competing for and keeping patients has never been more complex. Today you need to up your game and start marketing your practice, or change the way you market it, to stay competitive.If you want to learn the tools for attracting and keeping patients — and the expert tips for increasing referrals — then don’t miss this opportunity to hear from Misty Clark, a practice management consultant with more than 10 years in dentistry marketing. During this webinar, you will learn the proven keys for gaining and retaining patients and how to obtain referrals from lifetime patients including:

• Knowing your message
• Identifying your target audience
• How to earn unending referrals
• Leveraging your practice management software

This webinar is for dentists, office managers and staff who want to learn the best practices, insider tips and how Dentrix can assist in winning lifetime patients and unending referrals.

Sponsored by: Dentrix

AADOM members listen HERE

Far too often, trying to grow your dental practice turns into a chase for the next cool thing. We’re “growth hacking” this and “deep linking” that, constantly on the hunt for the one silver bullet that will make a difference. In reality, the kinds of marketing that truly work haven’t changed in a long time, and are only getting more effective every day with smart software and effortless automation. Join us for this look at 5 fool-proof ways to grow your practice.

Sponsored by: Eaglesoft

AADOM members listen HERE

Presented by: Dr. Joshua Gindea

Among the most under-utilized tools by the health professional is the use of website and internet marketing techniques. These tools can be used by every office manager to greatly expand their communication with patients, increase their internet presence, build their online reputation and vastly expand the scope of the practice.

Dr. Joshua Gindea, a practicing dentist for more than 3 decades, is uniquely qualified to train dental practices in the proper use of their website and in the tools that should be utilized to increase their internet marketing in order to acquire great numbers of new patients.

Course Learning Objectives:
• Website Design Do’s and Don’ts
• Search Engine Optimization
• How to list your practice/business across the internet
• Social Media
• Maps Listings
• Search Engine Submission
• Generating Reviews and Monitoring Your Online Reputation
• Pay per Click Advertising
• Tracking your results and determining an ROI

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Whitney Speir

If you’re responsible for managing or performing the practice’s online marketing, you know the struggle. Are you doing enough? How do you know if what you’re doing is working? Blogging, social media, reviews, referral programs – where should you be spending your time?

In this webcast, you’ll learn proven and time-tested methods to manage your practice’s marketing and grow your online exposure. We’ll share simple and realistic tips and tools to plan ahead, create a marketing “time budget,” easily create SEO-boosting content, and get your team involved.

Turn that struggle into success and get what you need to conquer your practice’s marketing!

Course Learning Objectives

• Learn how to create a content plan for your website, blog, and social media (it’s easier than you think!)
• Discuss a whole YEAR’S worth of topics and ideas to connect with your community
• Understand simple formula to easily create blog posts
• Learn about free resources to find and create visual content
• Review how to budget your time to realistically fit blogging, social media, getting and responding to reviews, and other aspects of marketing into your busy schedule

Sponsored by: Roadside Dental Marketing

AADOM members listen HERE

Presented by: Mike Buckner

We often think that because we have a lot of returning patients, that we have very loyal patients.  However, most of these patients are merely “satisfied”  rather than “loyal”.  As general consumers, with the ease of information on the internet about our competitors, it is more vital than ever before to create loyal patients who will become not only your most valued patients, but also continue to go out of their way to refer their friends and family to your practice.  Learn how to create these loyal patients in a day and age where it is becoming more difficult than ever before.

Course Objectives: 

• Learn 4 steps to create and improve your patient loyalty
• Discover the difference between a happy and satisfied patient, and a loyal patient
• Find out how to navigate the many channels of communication that will build the trust of your patients
• Develop an action plan to implement tomorrow in order to enhance the relationships you have with your patients, and increase your patient retention.

Sponsored by: Weave

AADOM members listen HERE

Presented by: Laura Hatch, FAADOM

We all love new patients but once they are in our practice, the focus should turn to case acceptance and patient retention. We hope that every patient walks in and can afford dentistry that is diagnosed – but what if they can’t’? What if they can’t get approved for typical financing? Do you let the patient walk away without helping them?
Do you help them and just hope that they will pay? How is this good for the patient or the practice? Case acceptance, really helping the patients and long-term patient retention is key to growing a successful office.

Course Learning Objectives:

• Learn the keys to a successful dental practice.
• Understand the characteristics of patient retention and patient conversion.
• Review types of financing programs, such as third party financing, in-house financing and alternative lending platforms.
• Discover the keys to a successful financing program, including pricing considerations, discount strategies to drive purchasing behavior, the time value of money, managing bad debt and risk, and compliance issues surrounding consumer financing.

Sponsored by:  ClearGage

AADOM members listen HERE

Presented by: Jim Philhower and Vanessa Buchheit

Approved for 1 CE towards AADOM Fellowship

New patient flow is the top concern in dental offices today. Tracking new patient phone calls and converting new patient calls into new patient appointments is more critical than ever. In this webcast, we’ll review both the verbal skills and tracking mechanisms for increasing conversions of potential new patient calls into new patient appointments.

In addition, we’ll discuss verbal skills and techniques for increasing internal referrals (your best new patients).

Course Learning Objectives:

• Discuss verbal skills for converting potential new patient phone calls into new patient appointments
• Understand how to overcom common questions and concerns of potential new patients
• Learn how to answer the question, “Do you take my insurance?”
• Review verbal skills for increasing internal new patient referrals

Sponsored by:  Henry Schein

AADOM members listen HERE

Presented by: Whitney Speir and Charlie Wells

Approved for 1 CE towards AADOM Fellowship

In this webcast, we’ll share 1) how to identify your practice’s WHY, 2) how to use it to build a better brand, and 3) how to use it to guide your entire marketing strategy. Bonus: It’s also going to be a lot of FUN!

Course Learning Objectives:

• Discuss what branding really is (Hint: it’s not just your logo!)
• Learn how to identify and use your WHY to build a brand that sets your practice apart from the competition
• Understand what you, as an office manager, can do to help build a better brand
• Delve into how the heck your WHY relates to your website, social media, and reviews
• Learn simple, time-saving ways to market your brand effectively

Sponsored by:  Roadside Dental Marketing

AADOM members listen HERE

Presented by: Whitney Speir and Angela Byrnes

Approved for 1 CE towards AADOM Fellowship

“What, I don’t have to do it all?” Nope!

With all the things on your to-do list from day to day, marketing tasks can easily get back-burned. But marketing doesn’t have to be on your shoulders alone – we’ll show you how to get your team to think like promoters every single day. These days, everything is a marketing opportunity – every appointment, every interaction, every person on the team contributes to your brand’s reputation. We’ll give you the training and the tools to be able to turn your team into stellar brand ambassadors!

Getting reviews, showcasing your uniqueness on social media, writing SEO-boosting blog posts, getting referrals, building your community and brand awareness – these are ALL areas to use your TEAM: Together Everyone Achieves Marketing!

Course Learning Objectives:

• Get tips for identifying and hiring marketing cheerleaders
• Learn how to delegate and share the load (no more mile-long to-do lists on your plate only!)
• Identify how to motivate and create excitement (so the team actually DOES the work)
• Gain access to training videos to teach your team how to look for marketing moments and how to ask for reviews

Sponsored by:  Roadside Dental Marketing

AADOM members listen HERE

Presented by: Whitney Speir and Kelsey Halverson

Approved for 1 CE towards AADOM Fellowship

SEO might seem intimidating, complicated, or just too darn time-consuming. With all the to-dos already on your to-do list, it can be difficult to prioritize what your practice really needs to succeed online. Roadside’s team is here to help make SEO uncomplicated and straightforward!

With roots in dental, we understand not only how to rank online, but also the challenges you may face in adding SEO and marketing to your ever-evolving responsibilities. We’ll help make it simple, providing practical tips so you can be empowered to grow your online presence.

Each year, Google makes 500-600 changes to its algorithm, which means the world of SEO never sits still. Not to fear… you’ve got this! Whitney and Kelsey will help break down what really matters in simple, actionable steps so you’ll be ready to take your online presence to the next level for 2019!

Course Learning Objectives

• Discover which factors REALLY affect rankings on Google and other search engines for 2019
• Break down misconceptions about SEO and learn what it actually involves
• Identify what’s needed to outrank your competition in organic, local, and mobile search
• Get step-by-step recommendations and resources to gain links, get reviews, optimize listings, and more

Sponsored by:  Roadside Dental Marketing

AADOM members listen HERE

Presented by: Whitney Speir and Shannon Mackey

Approved for 1 CE towards AADOM Fellowship

When asked, “What’s your biggest marketing challenge?,” 65% of AADOM members say this: “I’m not really sure what we need.” Is that true of you? If so, you’re not alone!

In this webcast, Whitney and Shannon will separate fact from fiction so you can discover what’s truly needed to grow your practice’s social media, website, reviews, SEO, and overall marketing strategy. Whether you’re handling your marketing in-house or working with an agency, whether you’re a new practice manager or a seasoned pro – this webcast is for YOU!

With more than 20 years of real-world experience in dental, Shannon KNOWS the marketing challenges you face. She and Whitney will debunk common marketing myths and empower you with the information you need to make educated marketing decisions for your practice’s unique needs!

Course Learning Objectives

• Review how to separate fact from fiction in common marketing myths
• Identify what’s really needed to grow your online presence and new patients
• Debunk common myths regarding SEO, social media, reviews and other marketing efforts

Sponsored by Roadside Dental Marketing

AADOM members listen HERE

Presented by: Cameron Fishman

Approved for 1 CE towards AADOM Designations

In spite of the popularity of marketing tools like direct mail and social media, email continues to be one of the most effective and affordable ways to market your practice. Over 90 percent of adults in the United States use email. With effective email campaigns, you can inform patients about upcoming promotions, remind patients about upcoming appointments, reactivate patients who have been away, and collect positive reviews for your website that will help you attract new patients. All you need is your patients’ email addresses.

Course Learning Objectives

• Learn how to write email subject lines that capture patient’s attention
• Understand how to design messages for reading on mobile devices
• Discuss how to segment your email list & personalize your messages to boost response rates
• Review the use of thank you email messages to generate patient reviews
• Develop processed to monitor open rates to determine how well your email campaigns are engaging patients
• Learn how to collect more email addresses so you can reach more patients

Sponsored by Henry Schein One

AADOM members listen HERE

Presented by: Tarah Grauer

Approved for 1 CE towards AADOM Designations

In today’s dental market we are driven by competition. Practices today are more than a place to restore and manage dental health; they are customer service-oriented facilities, providing an experience. While we continually strive to exceed patient expectations, we must stay focused on the metrics that will help us track growth and celebrate patients that choose us as their dental home.

Course Learning Objectives

• Discuss the importance of internal referrals
• Understand how to create the culture to drive referrals
• Learn how to ask for a referral
• Review tracking new patients, referrals and marketing using PMS
• Discuss reciprocity

Sponsored by Henry Schein One

AADOM members listen HERE

Presented by: Arron George and Whitney Speir

Approved for 1 CE towards AADOM Designations

Raise your hand if you’d like an easy way to gain more traffic to your website and higher rankings! (Yep – us too!) Blogging is an effective way to drive new traffic to your website, convert traffic into customers, and provide your community with education and information of value. “I know, I know, but…” “… I don’t have time.” “… I’m not technically savvy.” “… I’m not a writer.” “… I don’t know what to write about.” We’ve got you covered! In this webcast, we’ll break down SIMPLE, actionable steps to learn how to brainstorm, write, publish, optimize, and promote your own blog posts. The webcast will be geared toward WordPress users, but users of all platforms can benefit.

Learning Objectives:

• Discover the value and benefits of blogging regularly
• Learn how to brainstorm blog topic ideas and titles (plus free tools to help!)
• Get a foolproof formula for writing your posts
• Walk through formatting, adding images and proofreading
• Identify keywords to use and how to optimize your post for search engines
• Gain ideas and tips for promoting your content on social media – and making it work for you over time!
• Plus we’ll share several free tools and resources to help ou take your blog posts to the next level!

Sponsored by Roadside Dental Marketing AADOM members listen HERE

Presented by: Rob Sachs

Approved for 1 CE towards AADOM Designations

New patients come from many places, but eventually all lead to your website. In this webinar, discover 5 types of new patients and how to reach them with effective online marketing. Learn how to dominate search engines like Google, demonstrate credibility with patient education, boost your online reviews and reputation, and utilize social media to enrich your patient network!

Course Learning Objectives:

• Understand the five types of new patients and how to reach them
• Learn how to WOW patients with an effective mobile-responsive website
• Discuss how to dominate search engines like Google
• Discover how to demonstrate credibility with patient education
• Understand how to boost your online reviews and reputation
• Review ways to utilize social media to enrich your patient network

Sponsored by Henry Schein One

AADOM members listen HERE

Presented by: Hamish Khayat

Approved for 1 CE towards AADOM Designations

BURST co-founder and CEO, Hamish Khayat will be introducing the BAM – BURST AADOM Manager Program to our AADOM members and what it means to be apart of the BURST community. Recognizing the dental office manager as a key decision maker and influencer in the dental practice, BURST has made a commitment to empowering thousands of dental professionals who work with the brand.

Exclusive AADOM member offers as a BAM Manager include:

• Get rewarded for introducing BURST to dental professionals in your area
• Create a new revenue stream for your office
• Secure exclusive wholesale pricing on all BURST products
• Earn on the side and get rewarded for recommending BURST
• Earn perks for placing bulk orders

Sponsored by BURST

AADOM members listen HERE

Presented by: Katherine Eitel Belt

Approved for 1 CE towards AADOM Designations

Want to dramatically and quickly improve the conversion rates for new patient telephone calls for yourself and your admin team?  It takes training and on-going coaching and Katherine Eitel Belt, Dentistry’s Unscripted Communication Expert, will show us how.  Instead of old, tired scripts that your team typically hates to use, Katherine will show us how to teach a 4-step framework that helps your team connect with the patient, gain control of the call, and convert the caller to an appointment … regardless of the questions they ask.  We’ll tackle price shoppers, insurance questions, and challenging patients.  Katherine will also show us how to get your team to welcome and learn from a Mystery Shopper Call program for ongoing training purposes.  She feels they’ve been done very badly for a really long time and will show us how to make them positive, supportive, and productive versus negative, punitive, and counter-productive.

Course Learning Objective:

• Learn how to use a 4-step framework versus a word-for-word script
• Discuss how to train your administrators to higher levels of excellence on the telephone
• Understand how to implement a Mystery Shopper Caller training program that you’re team enjoys and benefits from

AADOM members listen HERE

Presented by: Greg Prince, FAADOM

Approved for 1 CE towards AADOM Designations

Attendees will be welcomed by Greg Prince, AADOM’s 2019 Practice Administrator of the Year. Greg will share best practices with other dental office managers and practice administrators. He will also share his insight about the benefits of AADOM membership.

Course Learning Objective:

• Planning for the New Year in your practice
• Metrics that Matter/li>
• Setting achievable goals

AADOM members listen HERE

Presented by: Wes Fields Is your practice growing or experiencing change? Moving out of your comfort zone can be a stressful experience for you and your entire team. Join us for this webcast as we walk through tips and tricks to build a foundation for growth and guide your team to success. Course Learning Objectives:

• Understand the different ways people react to change.
• Learn ways to achieve a positive mindset.
• Discuss how to lay the foundation for growth.
• Discover how you can lead through change and inspire others.

Sponsored by: Patterson Dental AADOM members listen HERE

Presented by: Jennifer Schultz

Running a practice can be exhausting!  Espresso shots don’t even take the edge off of the volume of tasks and administration that is required when managing a busy practice.  Join Jennifer Schultz as she walks through practical ways to move past feeling overwhelmed and create the time to get more done.

Course Learning Objectives:
• Understand how to move past being overwhelmed & reacting to urgent situations
• Discuss how to create a functional to-do list, (regardless of your level of busyness)
• Learn how the role of scheduling plays with mindset and accomplishment
• Discover how to create more time and breathing room

AADOM members listen HERE

Presented by: Debra Englehardt-Nash

It often takes one “little thing” or a few seconds more to make a huge impact on a situation or a person. Remember- Olympics are won by 1/10th of a second. Learn how to increase your impact in your practice with your patients and improve your productivity by asking the right questions at the right time in the right place in the right way. Topics will include new patient phone calls, presenting treatment and financial arrangements, and overcoming objections.

Course Learning Objectives:
• Learn how to enhance patient satisfaction.
• Explore ways to increase treatment acceptance.
• Discuss how to gain protocol compliance with your team.
• Understand how to overcome patients’ objections in a positive manner.

Sponsored by:  Patterson Dental

AADOM members listen HERE

Presented by: Michael Cruz, FAADOM

Teamwork isn’t something that magically happens overnight. It takes commitment, planning, practice, and time to develop. During this webcast we’ll go over some key areas that are often overlooked when building a great team. We’ll also talk about the up and down cycles that teams go through and how to weather the storms.

AADOM members listen HERE

Presented by: Ginny Hegarty, SPHR

Vince Lombardi famously said, “Leaders are made, they are not born. They are made by hard effort, which is the price all of us must pay to achieve any goal that is worthwhile.” The same can be said when it comes to becoming a great office manager. We also learn how to become an effective leader and work as a team through a trial and error process.

Life is too short to learn these lessons on our own! Join us for this engaging webinar to learn practical ways through which you can be a better leader and make your office run smoother for everyone. Let’s come together to shorten the learning curve and set ourselves up for next level success in 2018.

Sponsored by: RevenueWell

AADOM members listen HERE

Presented by: Andrea Bowlin

Successful specialty practices don’t just happen; they take highly focused team members executing on clear GOALS to achieve success. If you want a high performing team, you must give them something wildly important to focus on. When clear GOALS are communicated a plan can be developed and desired results can be accomplished. But how do you know what Wildly Important GOALS are the ones to focus on? How do you motivate the team to get excited about Practice GOALS? How do you clearly communicate GOALS and how is a plan developed?

Are GOALS worth setting? The answer is YES. Join us for a webcast that will help Practice Leaders to set goals for success.

AADOM members listen HERE

Join Gary Kadi and Heather Colicchio as they share insights on how you can take your personal and professional life to the next level!

Attendees will discover how to:

• Enhance work-life balance
• Increase practice and personal revenue
• Empower Old School & Millennial team members and all staff members simultaneously
• Help insure team retention with the DREAM program
• Expand your purpose
• And more!

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Cathy Jameson

Your practice cannot operate or reach its full potential without a dynamic, productive team. This engaging and informative program allows each participant to take a deeper look at his/her role in the practice as well as examining the business and where it is going. Learn the skills you will need to take your practice from where it is now to that next level and how to develop a culture of superstars along the way. Enjoy this powerful session as you determine the key components to creating your own healthy work environment.

Course Learning Objectives

• Develop the leadership capability of each person on the team
• Learn how to make teamwork a reality rather than a cliche’
• Understand how to create a sense of “co-ownership” among team members
• Increase the productivity of individuals and translate that into increased productivity for the practice

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Deana Zost, FAADOM

Team meetings – one of the most important pieces of a smooth running practice. This is a time for the team to come together, take the pulse of the practice and evaluate the health of the business.

Join AADOM Fellow and Lifetime Member, Deana Zost as she walks through the key building blocks for holding and executing the most effective team meetings.  Before you know it, you’ll be facilitating Blockbuster Team Meetings!

Course learning objectives:

• Discuss the four key aspects to holding a Blockbuster Team Meeting
• Learn how to create a solid meeting agenda
• Understand what numbers should be reviewed in team meetings and why
• Discuss the “bonus meeting’ once a year

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Presented by: Virginia Moore

As an Office Manager, you are responsible for a multitude of tasks, leading and managing the team and getting results.

While taking care of tasks can often be the “easy” part, it’s the leading and managing of a team and having everyone on the same page and engaged that is the biggest challenge of all.

In this webcast learn the 5 levels of leadership and how you can master them to provide the greatest success for your practice!

Register to listen

Presented by: Teresa Duncan, MS, FAADOM

The role of dental office manager has evolved past the role of team cheerleader and resident friendly face. Today’s Fellow must protect the practice against all threats – both external and internal. Let’s talk about the issues that are causing the most stress, annoyance and real trouble for our office.

We’ll Discuss:

• The rising cost of employee management.
• Reviews, social media and the associated headaches.
• Your situations/challenges in a lively Q & A session.

Please note that playback of this webcast is limited to current FAADOMs.

FAADOM click HERE to log in and listen to the playback.

Presented by: Debra Engelhardt Nash

Approved for 1 CE towards AADOM Fellowship

Spend more time on people work than paperwork! Join Debra Engelhardt-Nash in this webcast as she shows us how communication and customer service skills can inspire patients to invest in their oral health.

Course Learning Objectives:

• Discuss how to ensure that every team member understand they are responsible for reinforcing a clear, consistent message
• Understand how to make a memorable first impression and create the perception of quality
• Learn how to reintroduce incomplete treatment and new treatment during continuing care appointments
• Review how to provide patients with the information they need to be comfortable and confident in your care

Sponsored by: RevenueWell

AADOM members listen HERE

Presented by: Katherine Eitel-Belt

Approved for 1 CE towards AADOM Fellowship

The cornerstone of productive, positive work cultures is the ability to communicate as a team with compassion, accountability, non-judgement, and accuracy. This presentation will help owners, managers, and dental team members stop avoiding these crucial conversations and learn to embrace and succeed with them by using a 4-point self-check, 2 rules of engagement, and a simple 4-step conversation framework. These skills apply directly to broken agreements, low performance, non-participation, negativity, and toxic behavior as well as requests from employees to management such as raises, benefits, and promotions. Experience a life-changing way to improve leadership, relationships, and results.

Course Learning Objectives

• Understand how to receive and approach crucial conversations in a powerful and positive way.
• Learn how to help team members align with the practice vision and goals.
• Discover how to upgrade performance and handle objections or pushback from another team member with confidence and grace.

Sponsored by: CareCredit

AADOM members listen HERE

Presented by: Kathy Brodal

Approved for 1 CE towards AADOM Fellowship

You can only live the life you envision. Join us for this informative webcast as we explore how to shift the practice ideal, vision, and purpose to get to your ideal through patient relationships.

Course Learning Objectives

• Learn how to improve your team’s impace & influence on your patient’s philosophy about dentistry.
• Understand how vision and systems within your practice play a key role in overall success.

Sponsored by: Patterson Dental

AADOM members listen HERE

Presented by: Kristen Brown

Approved for 1 CE towards AADOM Fellowship

During this interactive discussion, you will create a customized and visual Work/Life Map to help change your mindset around work/life balance and boost your productivity and mood. Balance is a myth so we need to get grounded on what is really demanding your time, driving your stress, and energizing you so you can create the RIGHT goals and action steps for personal and professional success. You will uncover your stress cues and stress cures so you can better prepare for and manage the elements of your life that cause anxiety while boosting the areas that bring you energy and joy.

Course Learning Objectives:

• Create a visual work/life map of everything you juggle at work and at home
• Identify your stress cues & stress cures
• Discuss ways to close your success gaps so you’re more productive, less stressed and more focused on the right actions for personal and professional growth

Sponsored by Patterson Dental

AADOM members listen HERE

Presented by: Carrie Webber

Approved for 1 CE towards AADOM Fellowship

Do you ever feel stuck? Find yourself working intensely to increase your practice performance yet not sure how to attain a measurable result? Explore three key areas during this high energy, high impact presentation to help you determine what systems you can focus on NOW and reap significant returns for your FUTURE.

Course Learning Objectives:

• Understand the importance of leading from within your practice to make a difference for your patients, your team and yourself.
• Determine measurable accountability factors for the entire team so together, you can achieve your practice goals.
• Develop strategies to revive your team and increase engagement levels for higher productivity of individuals and the practice overall.

Sponsored by: Henry Schein

AADOM members listen HERE

Presented by: Kristen Brown

Approved for 1 CE towards AADOM Fellowship

Stepping into your own leadership and unleashing greatness in others even when life and work are difficult requires a courageous mindset built on four key attributes. These attributes are the foundation of the RISE code that creates a unique blueprint for life and work happiness, productivity, and results driven by the inner courage and resilience to take action amidst stress. During this session just for dental industry professionals, you will identify your unique RISE code and how you can use it to perform at your best, be more productive, and help drive practice growth and patient service.

Course Learning Objectives:

• Learn the elements that make up the RISE code and why they are important
• Indentify your own unique RISE code and how it applies to your work and your personal goals
• discuss way you can use your RISE code to help yourself, your patients, your team and your practice

Sponsored by Patterson Dental

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM Approved for 1 CE Towards AADOM Fellowship This event is reserved for AADOM Fellows The role of the dental office manager has evolved past the role of team cheerleader and resident friendly face. Today’s Fellow must protect the practice against all threats – both external and internal. Let’s talk about the issues that are causing the most stress, annoyance and real trouble for our office. We’ll Discuss:

• The rising cost of employee management.
• Reviews, social media and the associated headaches.
• Your situations/challenges in a lively Q & A session.

AADOM Fellows members listen HERE

Presented by: Carrie Webber Approved for 1 CE Towards AADOM Designations

“I know we could be doing better but I don’t know where to begin.”
“We are a good practice, but I know that our systems could be better.”
“I have a great team willing to do anything, but lack of systems is causing chaos in our day-to-day.”

Sound familiar? If you are looking for a way to hone in on where your top opportunities for growth and refinement are in your practice, let’s spend time taking a magnifying glass to where you are now and set our sights on where you want to go in the future.

Course Learning Objectives:

• In this business-focused webinar, take a magnifying glass to what Jameson considers integral systems of your practice, what questions you need to ask yourself, rate your practice systems and determine what benchmarks to set and what goals to hit to get you to the next level.
• Take time to ask the right questions as practice leaders on what the ultimate purpose and vision is for the practice and learn how to effectively and consistently integrate that into your everyday practice building efforts.
• Identify the tools you have – or the tools you need – to get off of the plateau you find yourself on and learn how to turn it up a notch and maximize the resources you already have at your fingertips.

AADOM members listen HERE

Webcast is limited to dental spouses & partners only.

Presented by: Debra Englehardt-Nash

A recent survey stated that 70% of dentists work with their spouse.  Couples working together are educated and experienced – and human.   It can be a win/win situation for the couple and the practice or lead a couple on the road to frustration. Learn how to bring complementary skills to the practice to create a strong business relationship – one that works in and out of the office.

During this session we’ll explore the following:

• What is the spouse role – co-worker, partner, employer or employee? What should it be?
• Job description – where does the spouse’s authority begin and end, or do they have any authority at all?
• How should compensation be handled?
• The stress factor – how do you keep work at work and home at home?

Learn with someone who walks your walk – a dental spouse who works in and out of her husband’s practice and consults with other dentists and their teams.

AADOM members listen HERE

Webcast is limited to dental spouses & partners only.
Presented by: Dr. Eve Marie Perugini and Susan Leckowicz

Join Dr. Eve Marie Perugini and Susan Leckowicz as they discuss the benefits and challenges of spouses teaming up in a dental practice. Learn strategies to optimize your efforts at work and home while protecting the connection between you.

Well discuss:

• The 24 x 7 Relationship
• Setting Priorities
• Managing Stress
• Shared Vision/Shared Goals

AADOM members listen HERE

Webcast is limited to dental spouses & partners only.

Presented by: Cathy Jameson, PhD

There is no one who cares any more about the success of the dental practice than the spouse.  However, being an active member of the team takes specific preparation, leadership and care.  In this webcast, Cathy Jameson, PhD, will share insights she has gained from working with her husband, Dr. John Jameson, from putting him through dental school to transitioning through the sale of his practice.  Her personal experience, along with her 30 years of coaching in dental practices throughout the US and the world make her discussions and recommendations meaningful, productive, and fulfilling.

STUDY the 6 major things to avoid when including a spouse on the dental team.
DISCOVER 5 MUSTS for any spouse involved in the practice.
LEARN the FABULOUS DOZEN factors that will make the position of spouse in the practice healthy, successful, and fun.

AADOM members listen HERE

Webcast is limited to dental spouses & partners only.

Presented by: Kevin Henry

Approved for 1 CE towards AADOM Fellowship

It seems harder than ever for dental practices to not only find quality dental assistants, but also to keep them for the long-term as well. What are the secrets to success when it comes to hiring and keeping assistants who can help build your practice? Join IgniteDA co-founder Kevin Henry for an informative and quick-moving chat about this subject. He has spoken to crowds of dental assistants throughout the world and knows what motivates them to buy in and become a big part of a successful practice.

Course Learning Objectives:

• Learn what dental assistants really want, (Hint, it’s not money)
• Discuss where to find quality assistants
• Understand the best characteristics for assistants to have
• Discover the two interview questions to ask each dental assistant candidate
• Review hot to keep assistants interested and motivated in moving their careers forward

AADOM DSBN Members listen HERE

Approved for 1 CE Towards AADOM Designations

***This webcast is exclusively for Dental Spouses***

In this webcast we’ll focus on reducing outstanding A/R, eliminating costly reimbursements from insurance providers, increasing case acceptance and lowering costs using third party patient finance. Attendees will learn how to take a before and after “snapshot” of these three areas to quantify profit increases.

Course Learning Objectives:

• Learn tips to reduce outstanding A/R using three surprising tools!
• Discuss how to stop accepting this type of insurance reimbursement. Identify and eliminate this immediately!
• Understand how to get out of your patient finance rut and try this: You can increase case acceptance AND lower your costs!

Webcast is scheduled for 1:00pm est.

Sponsored by Merchant Advocate

AADOM members listen HERE

Presented by: Michael Cruz, FAADOM

Teamwork isn’t something that magically happens overnight. It takes commitment, planning, practice, and time to develop. During this webcast we’ll go over some key areas that are often overlooked when building a great team. We’ll also talk about the up and down cycles that teams go through and how to weather the storms.

AADOM members listen HERE

Presented by: Tonya Burns

Discover how to have a high volume, fast-paced Pediatric dental practice and still make every parent and child feel like they are the only one in the office. Solid systems are the key to success, but in Pediatrics, they are a non-negotiable office foundation. Find out how to take your practice to the next level!

Course Learning Objectives:

• Understand the key systems for running an efficient, fast paced practice.
• Discuss how to stay high volume but not feel like a clinic.
• Explore the art of putting parents at ease, starting with the first phone call.
• Learn how to take Medicaid and still have a productive practice instead of a typical clinic.

AADOM members listen HERE

Presented by: Teresa Duncan, MS, FAADOM

Approved for 1 CE towards AADOM Fellowship

Join Teresa Duncan as she moderates this panel of specialist team leaders. Discover how others stay in touch with and continue to impress their patients. From email to social media to community involvement – we’ll cover proven methods to communicate effectively. Your patients will return and refer to an active and impressive office – we can help you with that!

AADOM members listen HERE

Presented by: Paul Edwards

There’s so much that goes into managing a team, it can be easy to lose track of certain things — especially when it comes to things like making time for yourself. If you’re still doing manual calculations for payroll, if you’re using Excel spreadsheets or paper systems to help you stay organized, or if your employees are still coming to you with questions about which holidays they get off, time off requests, or office policies, it’s time you found out the truth: There is a better way! Join CEDR CEO Paul Edwards to learn how systems you may already have in place can be better utilized to save you hours every week — time that can be spent on more important things, like taking care of yourself.

During this presentation we’ll cover:

• How to use your employee handbook as a management tool
• How your timekeeping system can save you time
• How to get employees to answer their own policy questions

Spend 30 minutes watching this AADOM mini-cast and reclaim hours of your life each and every week you spend managing your office!

AADOM members listen HERE

Presented by: Ben Nielsen

Electronic prescribing is the transmission of prescriptions to pharmacies via electronic means. It’s becoming a major topic in the industry due in part to laws requiring electronic prescribing of controlled substances (EPCS) as well as the inherent benefits it presents to a practice. Electronic prescribing not only increases safety and security for your patients, but it will also provide them a better experience. The benefits of electronic prescribing include the ability to check for adverse drug-to-drug interactions and to provide a record of what has been prescribed to help reduce inappropriate dosing, doctor-shopping, and potential abuse.

Course Learning Objectives

• How you can help control opioid and other prescription drug abuse through electronic prescribing
• What state and federal mandates you might be subject to as a prescribing doctor
• How you can help your patients by sending prescriptions directly to their preferred pharmacy and providing them a prescription cost up front.

Spend 30 minutes watching this AADOM mini-cast and reclaim hours of your life each and every week you spend managing your office!

AADOM members listen HERE

Presented by: Christian Perez

Focusing on the attention and care you offer your patients is critical to the success of your practice. When we spend more time with the patient and less time behind the computer, we gain an opportunity to build rapport and help patients understand the need for treatment and regular hygiene visits. In this course, we will highlight the advantages and benefits of utilizing CareCredit’s software integration to increase efficiency, treatment acceptance and patient loyalty.

Course Learning Objectives

• Maximize the capabilities of your practice management software
• Streamline your daily processes and increase efficiency
• Help patients find solutions to financial barriers
• Understand how the integration will benefit your practice

Spend 30 minutes watching this AADOM mini-cast and reclaim hours of your life each and every week you spend managing your office!

AADOM members listen HERE

Presented by: Julia Popovich

Membership plans are the perfect solution for uninsured patients who need access to affordable, comprehensive dental care. Personalizing care plans and promotions based on patient demographics will help drive adoption of your membership plan. One way to segment your patient base is by generation. This minicast will dive into the specifics of how to design and promote your membership plan to meet the needs of three groups: (1) parents of pediatric patients (2) millennials and (3) baby boomers. Each group has a unique set of needs and preferences and knowing how to cater to them will boost your membership plan’s performance.

Course Learning Objectives

• Identify patient needs and preferences around membership plans, based on generational demographics
• Understand how to build plans specific to pediatric patients vs. standard adult plans
• Learn ways to best cater to the preferences of your millennial and boomer patients—including methods for sign-up, payment plans and renewals
• Take away tips and tricks for promoting your membership plan across generations

Spend 30 minutes watching this AADOM mini-cast and reclaim hours of your life each and every week you spend managing your office!

AADOM members listen HERE