A look behind the scenes at the team offering the best dental office management support in the industry.

AADOM's Mission Statement

The mission of the American Association of Dental Office Management is to educate, connect and empower dental office managers and practice leaders across North America.
''AADOM members strive every day to better themselves and their practices. Our goal is to continuously provide resources and opportunities to help them do just that. It’s rewarding to see our Tribe of members grow and even more importantly to watch how they come together to help each other grow.''
Kim McQueen who is the Executive Director at AADOM
Kim McQueen
Executive Director
''Recognition is key: Office Managers deserve industry attention for all their hard work and dedication. Most practice leaders who are AADOM members treat the practice as if it was their own. I believe office managers should be recognized for their daily understated commitments to dentistry!''
Lorie Streeter who is the Vice President at AADOM
Lorie Streeter
Vice President, CTC, FAADOM
''It is my pleasure to work with our members, who are kind-hearted, gracious, and thoughtful. The help they give, with warmth and sincerity, to ensure their fellow members' SUCCESS at our conference and chapter events, year after year, is unbelievable!''
Kelli Marsh who is the Membership Development Manager at AADOM
Kelli Marsh
Membership Development Manager
''I admire AADOM's commitment to its members, and I am proud to be a part of the AADOM family. I am so thankful for the opportunity that I have been given, and I look forward to working with the AADOM members each day.''
Tina Webster who is the Membership Services Representative at AADOM
Tina Webster
Membership Services Representative

We want you to know you’re not alone!

We understand the unique challenges you face. The entire AADOM team is committed to providing the resources and support you need to succeed and thrive in dental office management. We’re your tribe!

Meet the Founder, Heather Colicchio

Heather Colicchio who is the found of AADOM

“When I launched the American Association of Dental Office Managers (AADOM) in 2005, there were national organizations for dental hygienists, assistants and, of course, dentists, but none existed to meet the unique needs of the dental office manager.

“We remain committed to meeting the needs of dental office managers and practice administrators across the nation. We understand the unique challenges you face and want you to know that you are not alone! 

“I created AADOM to fill the need for:

  • An organization designed to foster a sense of community
  • An educational resource for all things dental practice management
  • Support in running a thriving dental practice
  • A source for help, answers, and companionship
  • A practical approach for continuing education for dental practice leaders

AADOM members are the best and brightest in dentistry, and it is my privilege to have AADOM represent them.

– Heather Colicchio, Founder & President.

“Many AADOM members don’t know this, but my husband is a neurologist, and I had tremendous respect for the abilities of my husband and the other doctors in his practice…but I also saw firsthand evidence that their practice could never be as successful and lucrative without the talents of their office manager, Mary.

“I knew that office managers in the dental care field might respond to and benefit from a dental office organization designed to foster a sense of community among them, one that would cater to their unique needs and help them thrive and succeed. My goal was to use my skills in business development and networking to create this association.

“To say that I recognized a need in the dental industry would be an understatement: Dental office managers heralded our arrival as one would welcome water in the desert. And over the years, AADOM’s membership has continued to grow at an astonishing pace.”

Meet the Full AADOM Team

Consider them your practice management consultants.

Heather Colicchio

Founder and President

“I love the personal connections we have with AADOM members. We’ve created a TRIBE that is meaningful to so many dental office managers. Having members share with me that AADOM has literally changed their lives is more than I could have ever hoped for as a professional achievement. AADOM ROCKS!”

Heather Colicchio is the Founder and President of the American Association of Dental Office Management (AADOM). Heather has brought her background in business management and her unique skills in professional networking to help drive the success of AADOM, the largest professional organization of dental practice management professionals in the country. In 2003, when Heather was busy owning and operating her successful chain of gourmet cafes (as well as raising a toddler and a newborn), the furthest thing from her mind was starting a dental association, but life takes interesting turns sometimes.

Through a dentist friend of hers, Heather became aware of a niche in dentistry that was not being filled. There was a lack of resources and education available for dental practice administrators. She casually began putting people in touch to help them fill this need (kind of like a hobby), but her entrepreneurial spirit took effect and soon AADOM was born.

When AADOM reached over 1,000 members in less than two years, Heather sold her cafes to devote herself full-time to AADOM. It is now the largest professional association for dental business teams in the country, with 3,500+ members and hosts the country’s largest dental office management conference. Heather is frequently recognized for her visionary role and has served as an inspiration to many in business and dentistry.

She is particularly proud of how AADOM has empowered so many women in their professional development over the years. Heather was named one of the “Top 25 Women in Dentistry” in 2010. She lives in New Jersey with her husband, two children, and her Bichon, Sage (who thinks she’s a wolf). Heather claims she has the greatest job in the world. She loves Pete Townshend and practices Kundalini Yoga regularly.


  • Top 25 Women In Dentistry 2010
  • AADOM: Recognition Award from Oral Health America (OHA) 2015

Lorie Streeter

Vice President, CTC, FAADOM

As the Vice President of AADOM, Lorie’s role is to strategically build programs and relationships that create awareness of the AADOM mission and benefits to its members. Lorie’s rich history in dentistry, marketing, sponsor relations (for the last ten years), and office management allows her the unique perspective of working with not only the companies who help sponsor education and programs but also the practice administrators and what is best for their growth and development.

“As an office manager for 12 years, I have walked in your shoes. I would have given anything to have had a support system like the one AADOM provides for you – I was truly on an island.”

Lorie also owns, StreeterBuilt Coaching and Consulting, LLC.  Her dental career spans 28 years, 12 of which were spent working in a dental practice. In 2015, Lorie was named one of the Top 25 Women in Dentistry by Dental Products Report magazine.

Lorie lives in Washington with her husband. She is an accomplished musician and songwriter who has performed nationwide and has opened for Rascal Flatts, Marty Stuart, Tracy Byrd, and Collin Raye. Lorie is also passionate about wellness and the mind-body connection. Check her out on YouTube. This is a song that Lorie and her son Rhett wrote about people living with chronic illness; it is now featured as the theme song for the Oral Cancer Cause.


  • Top 25 Women in Dentistry
  • Business Woman of the Year – Clovis Chamber of Commerce
  • Soroptimist Citizenship Award
  • Brand Champion Award – Nashville AADOM Conference, Nashville CVB
  • AADOM Innovations Award

Kim McQueen

Executive Director

“AADOM members strive every day to better themselves and their practices. Our goal is to continuously provide resources and opportunities to help them do just that. It’s rewarding to see our Tribe of members grow and even more importantly to watch how they come together to help each other grow. AADOM members are simply the best!”

Kim brings more than 30 years of dental industry experience and passion to AADOM.  In her role as the Executive Director, Kim’s responsibilities include managing the membership operations team, providing day-to-day member support, as well as developing membership programs and overseeing their execution. She is also the event planner for AADOM’s annual conference and other AADOM member events.

Kim lives in Florida with her husband, Bob. She has two grown daughters and two awesome grandchildren. In her spare time, she enjoys fishing, spending time at the beach and has a passion for cooking and golf.


  • 2018 Expo Group Show Manager of the Year
  • Top 25 Women in Dentistry – 2016
  • Certificate of Distinction – The Shaw Academy

Karin Bennett

National Strategic Account Manager

“AADOM means tribe. AADOM means family. AADOM is support, connection, and encouragement. I am extremely proud to be a part of an association that not only offers these things to our members but treats the internal team with the same level of care. While many wake up each weekday dreading going to work, I look forward to the privilege of interacting with my co-workers and thousands of my AADOM family members and feeling the positive energy that is AADOM.”

Karin is the first point of contact for consultants, new sponsors and conference exhibitors. You will see her roaming the floor at our annual conference and other dental industry meetings. Karin’s role is to introduce as many valuable resources, products, and services as possible to AADOM members. She also hosts our regular AADOM sponsored webcasts and is the liaison for consultants interested in the AADOM Speaker Consultant Alliance (ASCA).

Karin’s background includes 30+ years of sales and marketing experience, including 13 years as an insurance agent. She was a top producer of new dental patients and revenue as a marketing specialist with the largest national provider of support services to general and multi-specialty dental groups. Karin was the first recipient of the Operations Team Award for Outstanding Teamwork and Dedication and was assigned to a task force to develop a national dental campaign that is still in force today.

Born and raised in New Jersey, Karin has lived in California since 1983. Very involved in her community, she most recently served on the Board of Directors for The Creative Center Foundation for special needs adults and currently on Networking for Women of Tulare and Kings Counties. Karin lives with her daughter Simone and two energetic Chihuahua/Terrier mix pups she calls the Hooligans. She loves gourmet cooking, traveling, and entertaining. She is excited to be working with such a talented, dedicated team and even more so to be working on your behalf!


  • AADOM Watch Us Grow award
  • Smile Brands Operations Team Award for Outstanding Teamwork and Dedication
  • Leadership Award – Visalia Chamber of Commerce
  • Rookie of the Year award – Visalia Chamber of Commerce

Trish Chambers

Project Manager

“It is my pleasure and privilege to work with this amazing AADOM team, members and companies. It is rewarding to be a part of such a knowledgeable and enthusiastic tribe of professionals providing the resources for our members to continually learn and grow both professionally and personally.”

Trish is AADOM’s Project Manager working with Lorie Streeter, Karin Bennett, AADOM’s sponsors, and vendors. She is responsible for the coordination of projects and activities including webinars, the Observer magazine, The Going Green Initiative, and AADOM Speaker and Consultant Alliance projects.

Trish brings over 25 years’ experience in the areas of sales and marketing working a variety of businesses and non-profit community service organizations throughout California’s central valley.

Trish was born and raised in California and enjoys being involved in her community. She has served on the board of directors for Networking for Women and Visalians for Sober Graduation and volunteered with several organizations including the American Cancer Society, College of the Sequoias Foundation, Downtown Visalians and the Visalia Parks and Recreation Foundation. She lives in California with her three rescue dogs and enjoys community theater, events, and concerts. She is excited to be working with such a knowledgeable and enthusiastic team of professionals!

Kelli Marsh

Membership Development Manager

“It is my pleasure to work with our members, who are kind-hearted, gracious and thoughtful. The help they give, with warmth and sincerity, to ensure their fellow member’s SUCCESS at our conference and chapter events, year after year, is unbelievable! I LOVE being part of something bigger and that’s why I love AADOM.”

Kelli is AADOM’s Membership Services Manager. In this role, Kelli oversees the day-to-day interaction with our members. Whether it be answering a question about the members only forum, providing guidance related to becoming a FAADOM, or helping with a conference related question, Kelli is the smiling face on the other end of the line/email. “I enjoy talking with our members and supporting them as they continue to grow with AADOM.”

Kelli has been in the dental industry for over 25 years and is very familiar with the dental management professional role. She brings experience in the areas of sales and marketing as a sales and marketing specialist for Patterson Office Supplies, serving dental front offices.

Kelli lives in Illinois with her husband Randy and her two children, Hunter and Brody. She loves coaching girls’ fast-pitch softball and spending time with her family.


  • 2017 Inducted to the St. Joseph-Ogden High School Hall of Fame
  • 2015 Top 25 News Gazette High School Coaches of the Year

Tina Webster

Membership Services Representative

“I admire AADOM’s commitment to its members and I am proud to be a part of the AADOM family. I am so thankful for the opportunity that I have been given and I look forward to working with the AADOM members each day.”

Tina works on AADOM’s Membership Services team as a Membership Services Representative. She works closely with members handling day to day communications, answering questions, on-boarding new members, and so much more. If it involves our members, then Tina is there! “I’m excited to be a part of AADOM and to provide support to our members to help them grow!” Tina has worked in the dental industry for more than 25 years. She brings a background in operations and customer support and a dedication to making things happen!

Tina lives in Illinois with her husband Mark, her two daughters Catlyn and Cacie and two stepchildren Carissa and Zeph. She enjoys camping, fishing, swimming, raising & training labrador retrievers and spending time with Family.

Dan Harpst

Operations Manager

Dan Harpst is AADOM’s Operations Manager. As the association has grown we recognized the need for an individual to help us update our internal systems and operations, making them more efficient. Dan oversees the internal operations of the organization, specifically as they relate to systems, the AADOM website and conference sites.  He is also responsible for all internal reporting and collateral production and fulfillment.

Dan has been in the dental industry for over 25 years and has worked within the operations arena for most of that time. He brings additional experience in process development and procurement to his role as Operations Manager.

Dan lives in Illinois with his wife Stephanie. They have three sons Jordan (Lisa), Garrett and Cameron. In his spare time Dan enjoys spending time with his family and is a rather large St. Louis Cardinals and Chicago Bears fan!

Lisa Kelly

National Chapter Program Manager

“The thing I love best about AADOM and working as a team member is the feeling of ‘family’ at all different levels of the association. Working with the national team, the chapter presidents and chapter members, and the membership at large, there is always a wonderful feeling of family, inclusion and excitement around being a part of this tribe!”

As AADOM’s Membership Development Coordinator, Lisa is responsible for the execution of our new membership campaigns, including the A Future to Smile About program, AADOM Chapters, Refer-A-Friend, and the Ambassador program. She works directly with members providing information about these campaigns and assisting them in achieving their goals.

Lisa has over 30 years experience in the dental industry in the areas of marketing, product engineering, methods and procedures/training, and management. Along with her work experience, Lisa brings her core values of integrity, reliability, and respect for others.

She lives in Illinois with her wife Susie and their two cats, Finley and Sofia. She enjoys being outside and taking advantage of the walking/hiking trails in local area parks, reading, watching classic movies, cooking and spending time with family and friends.


  • 2015 AADOM Watch Us Grow Award

Kim Huchel

New Member Concierge

Kim Huchel serves as AADOM’s New Member Concierge. Kim is responsible for providing the best possible onboarding experience for our new members. She is the friendly voice checking in periodically with new members to make sure they are making the most of their new membership and is always available to answer any questions members, (even veteran AADOM Tribe Members), have about their membership benefits, or the association in general.

Km has a special connection with new members in that she herself worked as a dental office manager.  She brings this added benefit to her role as she can relate to the challenges our members face, and can direct them to the resources at their disposal.

Kim lives in Illinois with her husband Rob. They three children, Ryan, Troy and Matti. In her free time, Kim loves making holiday and school wreaths, walking and spending time with her family. She especially loves watching her daughter Matti play softball.

Kelly Larson

Senior Marketing Manager

As AADOM’s Senior Marketing Manager Kelly’s role is to develop and execute the overall marketing strategy of the association and create programs to facilitate industry awareness and growth. She works to share the vision of AADOM with the dental community. Kelly also oversees all of the AADOM Social Channels.

Growing up in a dental family, Kelly has a deep appreciation for how optimal dental care improves overall health and boosts self-esteem. With “boots on the ground” experience as the marketing director for a progressive, multi-dentist cosmetic practice and then going on to work with more than 200 other dental practices as part of practice management consulting team, she appreciates the hard work it takes to grow a thriving practice.

Kelly brings that passion to her role here at AADOM. She’s proud to help support dental office leaders with education, community and resources so they can pursue the mission of enhancing smiles and changing lives.

Kelly and her husband, Leigh, live in the Minneapolis area and have three grown children. They love to spend time at their family cabin, travel, hike, play tennis and stay active.

Professional Recognition
The AADOM Team has been recognized as committed leaders throughout the dental and association industries.
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Take AADOM for a Test Drive

  • Download some free resources and test drive AADOM on your time. Your test drive includes:
    • 3 webcast recordings

    • 1 issue of the Observer Magazine

    • A private link to our Facebook community

    • A complimentary Q&A session with an AADOM Success Strategist

    • 1 practice management podcast

    • Bonus whitepaper from our sponsor