The American Association of Dental Office Management's Blog
Ethics Is Your Choice
House Ethics Committee. US Senate Select Committee on Ethics. ADA Code of Ethics. Every state, every professional organization, every institution has a written Code of Ethics, Code of Conduct, or Expressed Culture. It would appear in watching the news headlines that,...
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AADOM Sponsor in the Spotlight – CareCredit
Learn more about Angela Martinez from CareCredit Featured Company Representative Vice President, Strategic Associations and Dental Health Policy Company Name CareCredit Industry Category CareCredit-Patient Financing. The CareCredit healthcare credit card can help...
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Medical Coverage for Trauma-Related Dental Services
Many dentists are asked to submit dental procedures to the patient’s medical plan, either by the dental payer or the patient. When asked if a practice submits medical claims it is not uncommon for the response to be “no, we do not submit medical claims for dental...
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Simple Ways to Change Your Culture
With the start of the New Year, now is the perfect time to fix some issues in your practice. When I was the editor of PennWell’s Dental Assisting Digest, I did a survey of 1,000 dental assistants and asked them two simple questions. The first was, “What is the...
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Polar Vortex Stops AADOM Tribe – Are You Kidding?
If you’re in the dental industry, you know there’s a standing joke about holding two of the largest meetings of the year in two of the coldest months and places in the country; Boston in January and Chicago in February. We also know that dental peeps are a very tough...
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Is It Time to Take Action?
I have a secret to share with you! There is something of great importance that as a dental office manager you may have overlooked. We call it the GTS Playbook. A process manual or protocol book, this handbook tells your employees exactly how you expect things to be...
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Welcome to Your New Job (Now Fix Our A/R Mess)
In my years as an office manager and later as a consultant, I learned that one of a new dental office managers' most difficult tasks was to collect money that had been sitting on the books for months (or sometimes years). Frustrated business administrators frequently...
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Your Practice Marketing Plan for 2019: Part I
Welcome to the New Year! Like a lot of AADOM members around the country, you’re probably brainstorming with your dentists deciding what paths to take for your 2019 marketing calendar. From new patients to new services, your marketing strategy has a lot to do with...
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The Cornerstone of Teamwork: Trust
The ultimate goal of a team is to get results—winning results! Do you remember who the runner-up was in last week’s basketball tournament? Exactly! Results are what we look for—in our sports teams and our dental practice. That is the reason we spend time building our...
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Why Do Patients Cancel Their Appointments? How Can You Prevent It?
Does your office have a big problem with cancellations and no-shows? Never mind. I already know the answer, because all dental office managers across the United States have an issue with cancellations and no-shows. There are four reasons patients cancel or no-show. 1....
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