The American Association of Dental Office Management's Blog

Ethics Is Your Choice

House Ethics Committee. US Senate Select Committee on Ethics. ADA Code of Ethics. Every state, every professional organization, every institution has a written Code of Ethics, Code of Conduct, or Expressed Culture. It would appear in watching the news headlines that,...

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Medical Coverage for Trauma-Related Dental Services

Many dentists are asked to submit dental procedures to the patient’s medical plan, either by the dental payer or the patient. When asked if a practice submits medical claims it is not uncommon for the response to be “no, we do not submit medical claims for dental...

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Simple Ways to Change Your Culture

  With the start of the New Year, now is the perfect time to fix some issues in your practice. When I was the editor of PennWell’s Dental Assisting Digest, I did a survey of 1,000 dental assistants and asked them two simple questions. The first was, “What is the...

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Is It Time to Take Action?

I have a secret to share with you! There is something of great importance that as a dental office manager you may have overlooked. We call it the GTS Playbook. A process manual or protocol book, this handbook tells your employees exactly how you expect things to be...

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The Cornerstone of Teamwork: Trust

The ultimate goal of a team is to get results—winning results! Do you remember who the runner-up was in last week’s basketball tournament? Exactly! Results are what we look for—in our sports teams and our dental practice. That is the reason we spend time building our...

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