The American Association of Dental Office Management's Blog
Never. Stop. Learning.
When I had been working as a dental assistant for approximately ten years, I thought I knew it all! I knew exactly what my doctors needed and when they needed it. During those ten years, I took advantage of learning from two amazing doctors. I listened to how they...
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What Successful Dental Office Managers Are Doing Differently in 2019
Fellow office managers, I feel your joy… and pain. Being a dental office manager is one of the most rewarding, challenging, and sometimes thankless careers. Mostly overworked and sometimes underappreciated; part firefighter, part therapist, resident momma bear - you...
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Don’t Let Dental Emergencies Break Your Schedule
Emergency calls from your patients and potential patients can be frustrating for dental practices—but they don’t need to be! They can be a great practice builder and can pave the way for you to create “raving fans” of your practice and your team. Like anything else in...
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How to Select a Collection Agency
I have seen a noticeable number of dentists post requests on social media, such as: “Can someone recommend a good collection agency?” This request prompted me to write this article on how to select a collection agency. My goal is to help educate, motivate, and empower...
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But Who Is Watching the Actionable Dental Office KPIs?
A successful dental office manager realizes that it is imperative to “know their numbers” if they are going to plug profit leaks and drive productivity. But which numbers? After 40 years as a Dental CPA/Practice Advisor, I’d like to highlight some facts and fallacies...
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Customer Service Starts With The Team
I often find there is a misconception about service; a belief that service starts with the patients and doesn’t pertain to the team. In other words: We must provide exceptional treatment to our patients, but not so much to each other. It’s as if there is an entirely...
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How to Take the Pain Out Of Hiring for Office Managers
Imagine you are setting up an online dating profile. To attract a person who will be a good fit, you emphasize your values, essential aspects of your personality and things that make you happy. These details are obvious when it comes to personal relationships—so why...
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7 Marketing Tips from an Office Manager
I am not a marketing guru. However, I have been in the dental industry for a long time and have tried a lot of marketing tools. I’ve learned a few things the easy way, and many more the hard way. If we’re learning from our mistakes, there is nothing wrong with trying...
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8 Important Ways to Build a Dynamic Team
Finding the right team for your practice can seem as complicated and challenging as resolving a quadratic equation. However, it doesn’t need to be that complicated! I have many times heard dentists say, “I went to dental school to learn how to be a dentist. A few...
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Bleh! Who Likes Accounting Anyway?
QuickBooks classes are typically full of attendees either wanting or being forced to take charge of their practice’s accounting. The back rows fill up first with those preparing for a quick escape. Some think the class will be boring because, in their minds, people...
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