Mindy Altermatt is a professional Success Coach and speaker who has a rich history in dental practice management. Her deep love and appreciation of dental practice leaders help her connect to the unique challenges they face on a daily basis. Her programs inspire attendees to “Make the Shift from Manager to Leader” while being thought-provoking, interactive, and relevant. She is committed to helping dental professionals achieve their goals and dreams while creating a life they love. She’s a lifetime AADOM member, earned her AADOM Fellowship (FAADOM) in 2010, and was AADOM’s office manager of the year in 2007. She’s also a member of the Speaking Consulting Network, the Academy of Dental Practice Management Consultants, and the National Speaker’s Association. She is married and lives with her husband Steve in Boulder, CO along with their adorable Havanese and poodle mix Lexi.
Putting your HR Puzzle Together – HR Made Easy for You
Hiring for the “Right” Fit the First Time
Appreciation in the Workplace – based on the book “The 5 Languages of Appreciation in the Workplace”
Creating a Winning Customer Experience
Personality Styles – How We Show Up
Kathy Asted has a passion for helping dental practices and their teams succeed. With over 30 years of experience in ownership and management of dentistry, she brings a wealth of knowledge and expertise to each practice. Kathy can help the practice create that all important 1st impression for patients, in order to create a long-term relationship.
With her certification as a Human Resource Consultant with Bent Ericksen & Associates, a nationally recognized leader in the Dental HR field, she helps practices navigate the tricky mine field of Employment Compliance. Kathy is also a certified Drake P3 Consultant and uses personality assessments to facilitate staff communication, team building and successful hiring of team members.
Having managed a family practice for over 20 years and a multi-location pediatric group for almost 10 years, Kathy has hands-on experience in all aspects of the daily flow of the business and the complexity of staff management.
Kathy loves speaking to groups such as dental study clubs to coach them in effective management and hiring principles to help the team work better. Kathy is a member of the Academy of Dental Management Consultants and a member of the Society for Human Resource Management.
With an MBA focused on dental management and more than 30 years working in a general dental practice, Sandy Baird founded Baird Dental Business Concepts in 2005. Since then, Sandy has taught, trained, coached, advised, and partnered with a wide diversity of dentists and their teams. Sandy’s work experience covers almost every role in the practice from dental assistant to toilet bowl cleaner, allowing her to understand your practice from many different perspectives. She has a burning desire to help every team member perform at their highest levels, achieve their goals, and send their patients home feeling as if they want to tell everyone in town how amazing their dental office is.
Lois Banta is owner and CEO of Healthcare Enterprises, a company that specializes in custom retreats to help your practice grow and thrive. Lois has over 40 years of dental experience and consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of The Academy of Dental Management Consultants (ADMC), The American Association of Dental Office Management (AADOM) and The American Academy of Dental Practice Administration (AADPA). To contact Lois: firstname.lastname@example.org
Greg Beck is the President of Dental Practice Services, Inc. in Overland Park, KS, and the program manager of the Private Dental Plan™ Program. DPS sets up customized dental service plans for dental offices to offer dental coverage directly to their patients and to the public, in lieu of recommending insurance. A Private Dental Plan™ is ideal for an office that wants to develop a patient base separate from insurance-based dentistry or for an office that wants to eliminate unwanted dental plans and convert patients to their own plan. DPS has operated the PDP program since 2002 and works with other dental consultants to promote the concept of a self-administered plan in dental offices around the country.
Christi Bintliff is a dental performance and development consultant, as well as, a published writer and speaker with more than 30 years of hands-on experience in dental practice leadership and management.
Through her dental career she has worked in various forms of dentistry and a range of dental-specific roles. These are just a few of the hats that she has worn during her career. She has experience as a: dental assistant, hygiene assistant, front office admin, financial coordinator, treatment/scheduling coordinator, marketing/public relations coordinator, brand ID/website design.
As she continued to work in an office, she started to implement new systems and training that began quickly yielding AMAZING results. So, if you have experienced it in your role as a practice owner, manager or team member, the chances are so has she. These roles have allowed her to get a well-rounded picture of the comprehensive needs of a dental practice.
She is currently a practice administrator and in-house consultant for a group practice in Durham, North Carolina. In 2019, she took the next leap of career in starting her own firm, LEAP 2 Solutions. LEAP encompasses these four core words, LEAD-ENGAGE-ALIGN-PERFORM, which Christi displays through her career as a practice administrator and consultant. She brings experience-based expertise fueled by her edgy, vibrant, and positive attitude. Christi has developed the LEAP methodology using her innovative forward-thinking to create unique breakthrough strategies. Through this she helps to discover purpose, unlock hidden potential, and reignite passion by helping leaders and teams leap to their highest potential.
Education is at the forefront of Christi’s philosophies. She regularly attends AADOM (American Association of Dental Office Management), Triangle Chapter of AADOM, SHRM (Society of Human Resources), SCN (Speaking Consulting Network) and ADMC (Academy of Dental Management Consultants) to keep in tune with the ever-changing demands and trends that affect dental practices. She shares one powerful characteristic that drives her, which is a continual desire for personal and professional development, growth and progress. She continually seeks the most effective resources to help attain and maintain her edge in achieving personal and professional goals. She has attended events such as Unleash the Power Within, Date with Destiny, Live to Lead, High Impact Presentations, Disney’s Approach to Leadership just to name a few.
Christi is an unstoppable force in helping you LEAP to your highest potential. Her power of ingenuity in developing customized and strategic plan is invaluable asset to any dentist, especially a dentist in a start-up or acquisition situation where shifting mindsets and implementing efficient systems is crucial to create a passionate, positive and profitable culture.
Dr. Charles Blair is dentistry’s leading authority on insurance coding strategies, fee positioning and strategic planning. He has individually consulted with thousands of practices, helping them identify and implement new strategies for increasing legitimate reimbursement. Dr. Blair’s extensive background and expertise make him uniquely qualified to share his wealth of knowledge with the dental profession. A widely-read and highly-respected author and publisher, he currently offers several publications, Coding with Confidence, Administration with Confidence, Diagnostic Coding for Dental Claim Submission, Medical Dental Cross Coding with Confidence and the Insurance Solutions Newsletter. Also through his expertise, he founded www.practicebooster.com which optimizes insurance administration and aids in maximizing reimbursement. He holds degrees in Accounting, Business Administration, Mathematics and Dental Surgery.
Chuck Blakeman is a successful entrepreneur, best-selling business author, TED Speaker, Inc. magazine contributor, and world-renowned business advisor who built twelve businesses in eight industries on five continents. He and his company, Crankset Group, now uses his experience to advise dental practice leaders and owners to success.
Chuck has led grown and led $1 million to $100 million companies. He presently leads the Crankset Group, a dental advisory company, and a for-profit business based in Africa, focused on developing local economies to solve poverty.
Chuck is the host of the GOTT Dental Podcast, rated one of the top three podcasts in dentistry. He speaks all over the world 50+ times a year, writes for major dental magazines, and has appeared in Success, Entrepreneur, Inc., NYTimes.com, CNNMoney.com, and was cited in Stephen Covey’s last book, “The 3rd Alternative”. Chuck also hosts the Get off The Treadmill (GOTT) Dental Summits.
Before focusing on dentistry, some of Chuck’s former customers included Google, Microsoft, Apple, Eli Lilly, TAP Pharmaceuticals, Sun Microsystems, Tyco Healthcare, Johns Manville and many more Fortune 500s and smaller businesses.
If your dental practice is faced with the challenge of how to:
Get off the dental treadmill
Make MORE money in LESS time
Grow faster, increase profits and higher staff retention
Turn employees into Stakeholders who own their jobs
Attract and retain self-motivated self-managed people
Get back to the passion that brought you into dentistry
Daniel A. ‘Danny’ Bobrow (BOB roe) is President of AIM Dental Marketing which, since 1989, has served clients throughout North America, making it the most experienced full-service dental marketing firm in existence. He is also the Founding Executive Committee Chair and Treasurer of The American Academy for Oral Systemic Health (AAOSH).
Danny is the executive director of Climb For A Cause™, and The SmileTree™ the former organizing and promoting participation in outdoor events, the latter allowing practices to ‘adopt’ one or more dental education and treatment projects overseas. He is host of the acclaimed web-based educational Series PracticePerfection.™ and the LinkedIn oral-systemic health group (Keyword: AAOSH). He is one of 12 Charter Members of the Speaking Consulting Network (SCN). In 2020, Daniel received the Distinguished Toastmaster (DTM) Award from Toastmasters International. Fewer than 1% of Toastmasters Members received this prestigious Award. Daniel is also a Certified Dental Practice Consultant and chaired the Website Committee of The Academy of Dental Management Consultants.
He is a certified personal trainer, health coach, outdoor emergency care technician, Alpine Patroller in the National Ski Patrol, patrols for the National Mountain Bike Association, and is a certified Level I Instructor with the Professional Ski Instructors of America (PSIA). Mr. Bobrow holds a Bachelor of Science degree in Economics from The University of Illinois, and Masters of Business Administration Degrees (MBAs) in finance and marketing from The University of Chicago and The Katholieke Universiteit Leuven, Belgium, respectively. He also holds various Certifications ranging from Insurance and Real Estate to Wilderness First Aid.
AshleyBond is the founder of Bond Dental Consulting, a company that specializes in remote dental billing & A/R, and dental consulting. Her passion is to help practices stress less, collect more, and get back to what is important, the patient relationship. Ashley has over 11 years experience in the dental field starting at her father’s dental practice, where she saw the ends and outs of everything the business entails. She has had many roles in the dental office as a treatment coordinator, office manager, marketing manager, and insurance guru. Get all the latest dental tips and tricks on her weekly podcast, “Quick Bites for your Dental Office” and follow her on Instagram and Facebook.
Jonathan A. Bregman, DDS, FAGD, is a clinician, speaker, author, trainer, and ‘Dentist to Dentist Success Coach’ Dr. Bregman has personally led successful dental practices for more than 30 years and worked as a part-time Adjunct Faculty member at the University of North Carolina School of Dentistry. He has presented over 150 programs on early oral cancer detection and on practice management topics in 45 states and abroad. He has also been honored as a presenter at all major US and international dental meetings in the past 7 years. To Dr. Bregman, the goal for all dental practices must be to maximize the quality of patient care which, then, will directly enhance the financial bottom line.
Tina Brown, FAADOM is the founder and President of Dental Practice Enhancement and brings with her over 35 years of dental office experience. She specializes in the art of practice management skills and also offers Virtual Assisting for the administrative team. As a Virtual Office Manager, Coach, Author and Speaker Tina was the source material expert for Ashworth College, an online Dental Administration course and an instructor for Dental Career College. Tina is a Fellow and lifetime member of the American Association of Dental Office Management (AADOM) proud member of the Speaking Consulting Network (SCN).
Leslie is a speaker and consultant specializing in Infection Control, OSHA Compliance, Dental Practice Act, HIPAA regulations, and treating special needs patients. She is a Certified Speaking Professional whose fast paced, entertaining programs have earned her the reputation as an outstanding speaker in dentistry. In the dental field since 1972, Leslie now devotes her time to providing training and education for dental professionals on how to keep patients and the dental team safe. Leslie delivers up to date, accurate information that dental teams can relate to. She is often called upon by governmental agencies and dental corporations to consult after infection control breaches are found. Her “in the field” experience provides thought-provoking images of do’s and don’ts to help dental teams avoid infection transmission and accidents. When time permits, Leslie shares tips, tools, and hands-on activities to make training memorable, repeatable, and sticky. Leslie helps dental teams navigate the sea of state and federal regulations. Her vast experience in dentistry, along with her OSHA knowledge, gives her a unique, in the trenches, perspective on how dental practices can best meet compliance. Whether it is presenting to a large group, consulting in a dental practice, or one on one coaching, Leslie helps simplify and streamline complex regulations. After working with Leslie, office managers say they have more confidence and know exactly what to do to protect their patients, practice, and team. Leslie’s programs can be delivered at association meetings or remotely by webinar. Leslie provides step by step checklists and action plans that can immediately be implemented to keep the information fresh long after the training. For the 7th year in a row, she has been listed as a “Leader in Consulting” by Dentistry Today. Leslie is an authorized OSHA Trainer and a PACE provider by Academy of General Dentistry.
Debi Carr is a Cyber Security and Crisis Management Consultant, Speaker, and CEO of D K Carr and Associates, LLC. She assists private practices in obtaining and maintaining HIPAA HITECH Compliance including performing risk analysis, team security training, crisis management and incidence response. Debi holds several certifications including HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems and is a member of AADOM, ADMC, HIMSS, ISC2, IAPP, ISSA, ISSAC, InfraGard, SCN, Women in Cyber Security.
As a practice management consultant with Global Team Solutions, Chris Ciardello is passionate about sharing his expertise in the areas of technology and marketing as it pertains to the dental office. Chris has a distinctive knack for understanding the needs of an office and he communicates those needs to the team, which creates a cohesive, productive atmosphere. He began his career in dentistry as an office manager after graduating from the University of Texas, San Antonio with a BA in marketing. Chris is a member of the Academy of Dental Management Consultants.
Denise Ciardello is co-founder of Global Team Solutions, a practice management consulting firm. A professional speaker and published author, her enthusiasm and knowledge about the dental profession have helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor. She is a champion of change, and says the biggest challenge of working with practices is people who think they know it all or are resistant to trying new things. The best part of Denise’s job is those moments when clients “get it,” those a-ha moments that can put a practice on the track to serious success.
Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is a past president of the Academy of Dental Management Consultants; member of the National Speakers Association and Toastmasters International. She is available to speak on various practice management topics and can be reached at denise@GTSgurus.com.
Andy Cleveland, “The Accounts Receivable Ninja” has been in the revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up he developed a proficiency in recovering lost revenues and rose to the top of his field. He realized his skill sets were better utilized working with practice owners so, he moved to the service side of the business. Currently, he consults with dentists and is responsible for training and coaching their staff. He has partnered with numerous best in class service providers to help dentists optimize their accounts receivable process to ensure maximum profitability. Not only is it rewarding to help practices achieve greater efficiency but, improving key areas such as employee satisfaction and recare as well. He is a member of The Academy Of Dental Management Consultants (The ADMC), a creator of The Dental Resource Partners and Practice Support Network dental groups, a speaker and consultant that enjoys specializing in the dental field.
Ramona is the founder of 1 Source Solutions and has more than 25 years of dental practice management strategy and consulting experience. Seasoned and passionate about her work, Ramona offers insights and solutions for meaningful and positive change in dental practice management and dental practice development. Getting to the root of the problem, her systems and programs educate, motivate and engage teams for greater dental practice success.
Known for her engaging dental consulting approach, Ramona focuses on what matters most for your dental practice. Her comprehensive evaluation looks at every key business system that impacts practice performance. An advisor, dental practice consultant, speaker, instructor and life coach, Ramona’s accountability-based coaching and training programs offer clear, insightful thinking, energy, candor and essential tools for rebuilding practice culture, vision, executive dental leadership programs, managing change, improving operational efficiency and staff performance, increasing production and income, and planning for one of the most important decisions in one’s dental career, practice transition buying or selling a practice.
She is a member of the Academy of Dental Management Consultants, American Association of Dental Office Management, ASCA, California Dental Association, Association of Certified Fraud Examiners, Society for Human Resource Management and panel member for “Ask the Consultant”. Committed to providing outstanding service, whether for single or multi-practices, Ramona and her team at 1 Source Solutions can help you realize your vision and practice potential!
Lisa is a Gen X and an IRONMAN! IRONMAN training taught her how to be successful in business communication. She knows the business of dentistry.
As a dental team coach and professional speaker, her career has been focused on sharing her 30 year clinical and corporate expertise, virtually or live, in diverse cultures that span the globe. She has been employed in dental practices in the US and SE Asia (Singapore) as an office manager, dental assistant, and dental hygienist. Her interactive style empowers dental teams to engage in customizing generational language skills and strategically developing practice communications, to increase profit, performance, and productivity.
Lisa’s dental corporate career began in implantology and paralleled her clinical career as a professional speaker, reporting under: marketing, sales, clinical research, and professional relations spanning 25 years. In 2017-18 Lisa had the honor of serving as President in the National Speakers Association (NSA), Northwest Chapter. Lisa received her CSP (Certified Speaking Professional) Award in 2018. Fewer than 12% of global speakers obtain this designation and she is one of three Registered Dental Hygienists internationally that have been recognized. As a virtual veteran of two decades, Lisa became a Certified Virtual Presenter (CVP) with eSpeakers in 2020. Her passions in life include: triathlons, snowboarding, swimming and travel.
Nancy Clark Crossin brings over three decades of dental industry experience and wisdom to the dental community. An established catalyst and advocate, Nancy has long worked to encourage dentists and dental teams to reach “their” next level of success through the power of collaboration, brainstorming, and teamwork. Because of her sense of fair play, her burning desire to level the playing field, and because she has her finger on the pulse of the dental industry, Nancy saw a need to create and offer an unparalleled option to the 70% of dentists who do not engage the services of a dental consultant yet want to achieve organizational excellence. Nancy realizes that too often, improvement strategies tend to fade over time because of the hard issue of implementation, and the soft issue of resistance to change.
Nancy’s goal is to support, inspire, and encourage dentists and dental teams to take action and move forward toward “their” next level of success via the DIY Digital Dental Consulting program. The DIY Digital Dental Consulting program offers proven “tools of the trade” and a step-by-step “how-to” process for long-lasting results. Nancy has been sharing her wisdom, experience, ideas, and enthusiasm one-on-one, in small and large teams her entire career. Currently, she is committed to leveling the playing field and serving dental professionals through her comprehensive DIY Digital Dental Consulting program: in your office in your time and in your own way.
Founder DIY Digital Dental Consulting
Member ADMC(Academy of Dental Management Consultants) past Director of Education
Member AAOSH(American Academy for Oral Systemic Health)
Member AADOM(American Association of Dental Office Management)
Past President & Vice President of Education, Park CityToastmasters International
Linda Drevenstedt, MS, President of Drevenstedt Consulting, LLC is a leadership/management coach, life coach, speaker, author, and webinar developer with an insightful and broad perspective. Her “Steel Magnolia” approach is honest and straightforward with a spoonful of sugar. She has real “in the trenches” experience from dental hygiene, dental assisting and managing a multi-specialty dental group practice. She holds undergraduate degrees in Dental Hygiene and Business Management, and a Master’s degree in Health Care Administration. Her certifications include: Talent Smart Emotional Intelligence, Target Training International Insights on Behavior and Motivators, Everything DiSC and Leadership Coaching. Dentistry Today has voted her a “Leader in Consulting and Speaking” for the past 15 years. Linda’s new book, Life Path by Design, an Amazon best seller is currently available on Amazon. Email her at email@example.com
Teresa is a popular speaker on managerial excellence and dental insurance. As a lifetime member and a Fellow of AADOM, she understands your struggles and celebrations. Audiences often comment she connects with the crowd because of her prior extensive experience as a manager. She is a member of the Academy of Dental Management Consultants and the National Speakers Association. Teresa was recently named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is regularly recognized as a Leader in Consulting by Dentistry Today. Recently, she provided consulting assistance in the development of the American Dental Association’s Guidelines for Practice Success™. Teresa received her Master’s Degree in Healthcare Management from Marymount University.
Katherine Eitel Belt is Dentistry’s Communication Coach! International speaker, author, and coach in the US, Canada, and the UK, Katherine is best known for helping professionals develop unscripted, authentic, and consistently exceptional communication in three distinct areas: 1) patient / client service skills including telephone, financial, and treatment presentation conversations, 2) leadership skills including Courageous Conversations, team development, team culture, and personal and professional greatness, and 3) presentation skills including adult learning technology, train-the-trainer, and executive speaker’s training.
With 35 years of experience, her revolutionary training company, LionSpeak, helps dental practices as well as corporate sales / executive teams achieve extraordinary results by communicating with greater clarity and inspiration. Her highly interactive Lion Camp Team Retreats are the premier team retreats for professionals and healthcare teams nationwide. Katherine has consulted with companies such as CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, Patterson Dental, LuLaRoe Fashion, and the Berecz Law Firm.
Katherine is a Spotlight-On-Speaking champion, active member of the National Speaker’s Association (NSA), Speaking Consulting Network (SCN), and American Academy of Dental Office Managers (AADOM), past-president of the Academy of Dental Management Consultants (ADMC), board member for Dental Entrepreneur Women (DeW), faculty instructor for the Dental Business Institute (DBI), and recipient of the prestigious Linda Miles Spirit Award for contributions to the dental industry.
Debra Engelhardt-Nash has been in dentistry over 25 years. She is a trainer, author, presenter and consultant. Debra has presented workshops nationally and internationally for numerous study groups and organizations included ADA, Hinman and Chicago Dental Society. Debra is the 2015 recipient of the Gordon Christensen Outstanding Lecturer award. She is currently the President of the Academy of Dental Management Consultants.
Mary Fisher-Day is the Founder of The Dental Business, Bites and Business, Legacy Dental Coach and the Author of “The Dental Business; a Blueprint for Success”, a book written for dental practice owners and managers. Mary has penned articles for multiple publications and blogs. She is a speaker and has been a featured guest on a multitude of dental podcasts and webinars. Mary has served the dental industry for more than thirty years. Through her experience in both Clinical and Managerial roles in dental practices, she has great insight into the inner-workings of a dental practice. She understands the role of management style in practice culture. Mary’s clients see results quickly. Every management program is customized to addresses urgent concerns first. She strives to see dental teams enjoy going to work each day in a successful practice and have worry-free time away from the office. Mary is a member of the Academy of Dental Management Consultants, the Dental Consultant Connection and the American Association of Dental Office Management.
I started my dental career as an Office Manager in a practice in St. Louis, MO. As dental insurance regulations were on the rise and reimbursements were drastically decreasing, my practice recognized the need to position ourselves in a way to remain successful amidst all the changes. Our solution was to offer an in-office membership program to retain and open our doors to patients without or frustrated with dental insurance and in need of high quality dental care. We started an in-office membership program called Smile Advantage. I am now the program director of Smile Advantage, a nationwide company working with hundreds of dental practices. Smile Advantage is an industry leader in custom, in-office membership programs. Our team of dental professionals truly understand the dental market and can help educate and train today’s dental practice on how to design an effective membership program, offering a common-sense alternative to dental insurance for patients and providers.
Jeanne Giovenco, Founder and CEO of GIO Dental Consulting, has over 30 years of experience in the dental industry and is a Certified Dental Practice Management Administrator. She has an extensive background which includes both clinical and business experience, and she is also a well-respected author and lecturer in the field of dental consulting strategies. She has worked as a Certified Dental Assistant, Business Manager, Management Consultant, Dental Software Trainer, and Dexis Radiograph Instructor. She is a member of the Association of Dental Office Management, the Illinois Dental Assisting Association and the Academy of Dental Management Consultants. Using her exceptional interpersonal and communication skills, Jeanne’s concentration for the past several years has been in Training and Development. She has been very successful in helping practices increase productivity, improve time management and increase customer satisfaction. She creates a comfortable learning environment that encourages, motivates, and supports all levels. She is devoted and driven to assist doctors and teams in achieving their objectives and goals.
Dr. Hazel Glasper has practiced comprehensive dentistry her entire career and is an emerging thought leader in the field. Committed to advancing the perception of oral health, Dr. Glasper founded Teach Me Dental, a national oral health campaign, and The Comprehensive Dental Continuum (TCDC), a consulting agency that teaches dentists to implement the principles and practices of the comprehensive model, which have allowed her to work 3 days a week and collect millions in practice revenues. Recognized as a trailblazer and a game changer, Dr. Glasper has distinguished herself in the medical community as a physician of the oral cavity. An expert on the links between oral and systemic disease, her groundbreaking conferences have reached over 4 million people globally, connecting and educating dental and non-dental healthcare providers on the significance of oral-systemic links and their impact on the oral healthcare crisis. Dr. Glasper has been featured in numerous dental publications and appeared on multiple nationally syndicated media outlets. Spokesperson on Oral Health for the American Heart Association in Maryland, she is a lead member of the Legislative Committee at Maryland Dental Action Coalition and a panelist at a Senate Hearing to address oral health issues in Maryland. Dr. Glasper is redefining comprehensive dentistry. Her company slogan Sell More Dentistry Save More Lives encourages dentists to understand their vital role in medicine and establish themselves as critical members of their patients’ healthcare team.
Dilaine Gloege is a Certified Dental Assistant and AAPC Certified Professional Coder with over 30 years of dental experience. Dilaine began her career in dentistry submitting dental claims specifically for periodontal treatment for a general dentistry practice in between college semesters.
During that short period, she discovered her passion for dentistry and desire to begin a lifelong career in the field. Dilaine trained as a dental assistant in a progressive general dentistry practice, a large group Periodontal practice and has been a Certified Dental Assistant since 1991. Insurance was always intriguing to Dilaine. As a result, she transitioned into the role of business team member and insurance coordinator then before moving on to a Practice Administrator for dental dentistry practices.
She joined the team of dental billing experts at Dental ClaimSupport in July of 2020 as Chief Claims Office and Director of Education/Brand Management. For over 6 years, Dilaine worked alongside Dr. Charles Blair as Call Center Support Supervisor for his Insurance Solutions Newsletter and PracticeBooster where she has helped thousands of practices with coding and insurance questions for both medical and dental claims. She worked with Dr. Blair and team developing the following new publications: Diagnostic Coding for Dental Claim Submission, Administration with Confidence, and Medical Dental Cross Coding with Confidence. Dilaine was a contributing author to Insurance Solutions Newsletter, Coding with Confidence, Administration with Confidence, and Medical Dental Cross Coding with Confidence. She also shares her knowledge and passion for dentistry in her speaking, webinar presentations, and consulting with dental teams nationwide.
In her spare time, Dilaine enjoys spending time with her husband of 34 years, their four children and four grandchildren. Dilaine enjoys reading, cooking, crafting, and spending time on the lake or the beach.
With a total of 28 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. Having owned two large periodontal practices with her husband, she knows what it takes to successfully grow a business from the ground up. This experience gives her a better understanding of the multiple silos in our industry; clinical, leader, manager, and owner. Always looking to accumulate more knowledge and understanding, Geri is certified in the Five Behaviors of a Team and DiSC Behavioral Assessments, allowing her to generate unique insights into the personal needs of each member of your team. She has also spent 4 years as a lead coach with ACT Dental Practice Management and Kirk Berhendt. Geri’s passion for administrative excellence and organizational health are the foundation of her training philosophy and are all necessary ingredients for growth and development. She truly understands the importance of working on the practice, not just in and is looking forward to helping you achieve the success you’ve been searching for.
Mary Govoni is an internationally recognized speaker, author and consultant, working with dental teams for over 40 years on clinical efficiency, OSHA compliance and infection prevention, HIPAA compliance, ergonomics, and team communication. Mary is a Certified OSHA Outreach Trainer and assists dental practice across the country in achieving compliance with regulatory requirements. Mary also is known for her practical approaches to implementing systems and protocols to enhance patient safety. Mary a past president of the American Dental Assistants Association, a member of the American Dental Hygienists Association, a member of the Organization for Safety Asepsis and Prevention, the Academy of Dental Management Consultants, and the Speaking and Consulting Network. She has published numerous articles in Dental Economics, The Dental Assistant Journal, RDH Magazine, Dentistry Today, Inside Dentistry and many others.
Over her 25 years of experience in the dental industry, Andrea has led practices from many positions: dental assistant, hygienist, office manager, Dentrix trainer, practice management consultant and speaker. She is passionate about sharing her love of dentistry and her enthusiasm for practice success with audiences around the nation. In founding On Point Dental Consulting, she can bring this directly to teams within their practices, and by speaking to larger study clubs and audiences around the US, Andrea empowers teams to effect change within their daily work lives. Her gift of connection and empathy is a key element in engaging with audience members, as well as developing leadership one on one with her clients. Winner of the coveted 2018 Spotlight On Speaking Award at the Speaking Consulting Network annual meeting, Andrea wants to bring her enthusiasm and passion for dentistry and the teams who provide it to your event or office. Contact her today!
Chris Haines is the founder and CEO of Dental WebSmart Insurance Solutions, LLC and has been working in the dental field for 35 years; her education, practice management and clinical skills allow her to provide a modernized technology to her consulting services. Chris is a Dental Insurance Electronic Payment Specialist who engages the dental provider, clearinghouse and payer in simplifying this process and has implemented the newest technology-driven insurance systems by streamlining the front office to improve cash flow and move the practice into leaving a paper-based insurance payment system to an electronic based payment system. Her systems of EFT & ERA Technology achieve better cash flow, improves claims submission, faster payment cycle, improved provider relations and treatment acceptance for the new technology era in dentistry! Chris has written articles for online dental blogs, DeW Life magazine, done podcasts with Howard Farran #340 and The Digital Trade Show. In 2018 Chris wrote a CE accredited e-course on EFT & ERA Technology. She was an honored keynote speaker at the ADAA in November 2016 and continues speaking today. Chris is a member of The Academy of Dental Management Consultants (ADMC), and a member of the American Association of Dental Office Management (AADOM).
How to Avoid the Worst Hiring Mistake of Your Life
Scams, Cheats, and Steals – External Threats to the Dental Practice
David Harris may have the coolest job in dentistry – he gets to chase, and catch, those who steal from dentists. A rule-breaker in his youth, David changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists. David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dentists. David is a licensed private investigator, a Forensic Certified Public Accountant, and a Certified Fraud Examiner. He is the author of the book Dental Embezzlement: The Art of Theft and the Science of Control and over 30 articles in dental publications. In addition to being a prolific author, David is a frequent presenter at regional, national, and international dental conferences, and his vast wealth of experience, coupled with his keen sense of humor, make David both an engaging and entertaining speaker.
Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Writer and Coach passionate about helping dental professionals create their next level of success and a practice that they love. Ginny is best known for her expertise in practice growth and leadership with a focus on breakthrough communication success and employee engagement. Ginny is the Founder and President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. She proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] and Ginny has presented Practice Management 101 to the students at Harvard School of Dental Medicine. She is a Past-President of The Academy of Dental Management Consultants. Ginny’s book, PIVOT, Practice Leadership Redefined, was released in the fall of 2016 and she is introducing the book to dental study clubs around the country with her new program, PIVOT Leadership Live!
With more than 20 years in the dental publishing industry, Kevin Henry is the editor-in-chief for DrBicuspid.com. He is also the former group editorial director for Dental Products Report and managing editor for Dental Economics. Additionally, he now serves as the co-founder for IgniteDA.net, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the world, reminding them of the important role they play every day in their practice. Kevin was recently named as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23.
Colleen Huff, FAADOM has been in the dental field for over 20 years. Her dental career began as a customer service representative for Metlife Dental in Utica, NY. From there a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen is currently an office manager and is an independent consultant for numerous offices throughout the country. She began her speaking career in 2015 covering all aspects of understanding dental insurance and can be found speaking around the country at national meetings as well as local AADOM chapter events. Colleen has been a member of AADOM since 2006, achieved her AADOM Fellowship in 2015 and is President of the AADOM Buffalo NY Chapter.
Colleen is a published author. Her articles can be found in Dental Products Reports as well as the Observer. In 2017 she became part of the Madow Brothers Audio series which was distributed nationally. She is very honored to have been named one of the TOP 25 Women in Dentistry, 2017 by Dental Products Reports. Colleen continues to work as Practice Administrator for Patricia Haberman, DDS, Mira Edgerton, DDS. Ph.D., and Fadi Ayoub, DDS. in Buffalo, NY.
Whether she’s delivering engaging talks on the lecture circuit, or working directly with dynamic dental teams in practices nationwide, Kay puts decades of hard-earned experience to work for her valued clients. She started out as an ambitious assistant, and quickly worked her way to front office roles like treatment coordinator and office manager. Her natural leadership skills and proven talent for building and motivating teams, continually improving business systems and enhancing practice profitability led her transition to fulltime practice coaching. Since then, Kay has been a driving force in helping hundreds of practices exceed their goals, as well as an inspiring presenter who brings audiences warmth, laughter and most importantly, tips, tricks and practical advice they can immediately put to work and get tangible results.
Tija was named one of the Top 25 Women in Dentistry by Dental Products Report. Member and former VP of the American Dental Assistants Association, Tija holds the honor of Master. She is a board member for Dental Products Report Magazine and contributor to several dental publications. Founder of the Dental Assistants Study Club of St. Louis and director of the Dental Careers Institute, her passion is equipping dental teams with the knowledge to grow.
A noted authority on treatment presentation and the effective use of photos and video in the dental practice. Janice consults and coaches “hands on” and through articles published and programs presented. Even dental hygiene schools use her written protocol standards for both image and effective communication. After earning her degree in Organizational Behavior from The University of San Francisco, Janice has invested more than 25 years’ as a dental consultant, helping her clients gain higher treatment acceptance and attract higher quality patients. As an international author and speaker on what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success. Her energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPA’s, Henry Schein, and many, many more. Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She really is the expert on personal presence & professional success in dentistry today. Her input on how patients see you TODAY is spot on and priceless. She takes offices through a 30-point IMAGE evaluation that allows those offices to set themselves apart from their competition.
Leslie has been a Practice Manager and Implant Coordinator in the Oral & Maxillofacial Surgery field since 1986. She was selected to become a Program Advisor for CareCredit providing training to a wide variety of health care professionals for 10 years. Leslie has obtained her AAOMS certification for medical and dental coding, which includes CPT/ICD.10. Leslie is a certified dental radiographer specializing in CBCT imaging.
Leslie is the founder of Insurance Billing Outsourcing, providing medical and dental insurance services to dentists. She obtained her Fellowship with The Association of Dental Implant Auxiliaries. She is a member of Speakers Consulting Network, DeW, AAOMS, AADOM, and ADMC. Leslie enjoys being able to improve dentists’ lives by increasing cash flow with focused attention to accounts and by utilizing medical benefits and allowing the team to focus on case acceptance while they enjoy an insurance-free working environment.
Cindy Ishimoto is passionate about cultivating self-directed leaders who help their practices flourish. She wants dentists and teams to know that they CAN make a change and grow as professionals and leaders.
Experience Matters: Having coached, trained, and delivered presentations for over 35 years Cindy knows how to deliver proven results and be engaging and inspiring. Her focus is on helping practices establish systems that balance serving patients, profitability, and enjoyment of profession. She is well known for her expertise in the business, financial management, motivational and team building systems of the practice. Cindy has been named a Leader in Consulting by Dentistry Today from 2006-2021.
Cindy Ishimoto is a highly sought-after international speaker known for her unique ability to excite, engage and motivate audiences. Cindy’s favorite thing to do is speak and it is felt through her authentic style and passionate delivery. Cindy believes every presentation matters and should transform a life one at a time. If you are looking for a speaker who delivers great content with heart and soul, then Cindy is the perfect choice.
Laura has worked in dentistry since 1981. She has worked in dental offices, worked for a prestigious management consulting firm, Pride Institute, and owned and operated her own business, Jamison Consulting since 1992. Actively participating as a speaker and member of AADOM since 2005, and a member of ADMC since 2004, Laura was elected Vice President/President-Elect in 2016 and will serve as President of ADMC until 2020. Laura joined Henry Schein as a 360 Practice Development Coach in February 2018 and is thrilled to be serving dentists in Ohio.
Dayna Johnson loves her work. During her career of managing an amazing dental practice on beautiful Whidbey Island in Washington state, she started training and consulting with other dental practices around the region and found that was her life’s work. Now with more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a direct, pragmatic approach, Dayna helps clients develop standardized protocols for all practice management systems. Seeing a need in the dental industry for more resources, she founded Novonee – The Premier Dentrix Online community in 2016 and helps cultivate Dentrix superusers all over the country. Dayna knows that your entire day revolves around your practice management software and the more you learn the more productive and stress-free your office will be. When she is not training, speaking or writing an article, Dayna enjoys spending time in the garden, golfing and hiking in the Rocky Mountains. Dayna is a total foodie and when on the road searches out local restaurants to support the local economy.
Trish Jorgensen has had more than 35 years’ experience working in the dental field. Trish was the Office Administrator for a highly productive dental practice for 30 years. She implemented many structures that led to increased profitability, efficient collections, and cohesion amongst team members, she has had extensive training in management, accounting, computer operations, and Dentrix Software. Trish is a Certified Dental Assistant, which allowed her the opportunity to distinguish activities that were most productive in a dental practice and visualize the potential of an efficiently-run office. She implemented a proven structure in 1989 which resulted in immediate growth in treatment acceptance, building relationships, new patient conversion, retention, knowing your true numbers, with systems and protocols. In March of 2014, Trish decided to take her skills and experiences to benefit other practices all over the country have had great results in implementing a road map to a successful business.
Darren Kaberna walks the line of business and psychology with a hyper focus that can’t be escaped. Bringing audience stories to the forefront that result in break throughs and create lasting change in personal and professional areas of their lives. Providing audiences with thought provoking content, tools and a complete understanding of the psychology in patients and team members.
While working full time as a Dental Supply Rep, Darren enrolled in graduate school to get his MBA. During his MBA work, he did consulting for companies as large as GE as well as non-profits such as We Care Arts. Darren completed his MBA in Finance and Marketing in 2 years with his Masters Thesis in Retirement Planning.
Wanting to make a bigger impact on the lives of others, he decided to start his own business coaching on best business practices, combined with 15 years experience in the dental industry along with his MBA. Now he and his team are impacting the lives of both doctors and their staff all over the country, improving dental practices by helping people achieve their dreams.
Darren has taken practices from filing bankruptcy to being able to pay off debt and send their kids to college. With his experience in NLP and Dental business and economics, the only way to go is up.
Kara works with Dental Practice Leaders to develop strategic HR systems that engage their team and strengthen their practice. She is the founder and CEO of Clinical HR LLC, a Human Resources advisory firm for dental and medical practices. Kara focuses on cultivating leadership skills, managing employee relations issues, and implementing competitive total rewards systems. She also works with practices to develop employee policies and establish compliant HR systems.
Though Kara initially enrolled in a Marketing degree program, she took an HR course for a general business credit and fell in love with it, eventually earning a B.S. in Business with a concentration in Human Resource Management. Kara is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP) and holds Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute (HRCI). She has also earned a Veterans at Work certificate from SHRM. She is also a member of the Academy of Dental Management Consultants (ADMC).
A life-long learner who is never content with the status quo, Kara serves on several professional boards and committees. She is the Co-Chair of the Mentorship Committee and member of the Legal & Legislative committee for Austin SHRM. Kara is also the current Program Chair for the National Speakers Association Austin chapter, and Immediate Past President of T-werx Toastmasters of Cedar Park. She stays current on federal and state employment regulations through extensive continuing education.
Retired from 38 years of clinical practice and small-business ownership, Dr. Wayne Kerr’s passion as a speaker is to “shorten the learning curve” for today’s young practitioners. He was recognized many times as a civic and small-business leader and was awarded Fellowship in the ACD, ICD, and PFA, Mastership in the AGD, and is a recipient of the Life-Long Learning and Service Award.
Many dentists struggle to balance the professional obligations they have as healers with the commercial and operational realities they face as business owners. Dr. Hendrik Lai has a unique understanding of what it takes to help dentists successfully strike this balance and drive practice performance to achieve their practice vision and build more rewarding practices.
Hendrik has honed his process and approach to achieving sustainable growth through broad experience as a dentist, practice owner, and business leader. His proven success and experience across private practice, group dentistry, and public companies has made him highly sought after by clients ranging from startup practices to global consulting firms. Having sat in every chair in the dental office, as well as the corporate boardroom, Hendrik brings a unique perspective and real-world, hands-on experience to optimizing operations at the practice level and building scalable platforms for organization wide growth. He is a certified QMS auditor with the skills and knowledge to design and implement systems to drive team success and business growth.
Hendrik received his dental degree from the University of Adelaide and holds MBA, EMBA, MS, business analytics and organizational leadership qualifications. He is a Chartered Management Consultant, Certified Manager and a Fellow of the Institute of Managers and Leaders, the International Institute of Directors and Manager, and the Institute of Leadership and Management. As a recognized industry thought leader, Hendrik has been featured by dozens of media outlets including the Sydney Morning Herald, ABC, Channel Seven, and Channel TEN (CBS).
Lynne Leggett, BS, FAADOM is the Founder & CEO of Victory Dental Management. As a previous Practice Administrator herself, she understands the obstacles you face and what it takes to lead your team to success. Her passion is to help dental practices reach their full potential, increase their productivity and profitability while enabling them to deliver the best patient care and customer experience.
Lynne is a lifetime member and Fellow of AADOM as well as a member of the Academy of Dental Management Consultants, National Speakers Association, and Speaking Consulting Network. She frequently writes for leading dental publishers, dental forums, multiple state association newsletters, and The Observer. Her first book, “You Can’t Coach Quit” was published in 2019. Her speaking topics include areas around building a winning team, leadership, management, communication, improving profitability, understanding how role and responsibility effect profitability and how to take your team to the next level.
Benchmarking and key performance indicators as they relate to the dental industry
Practice transitions and structuring them in the most tax efficient manner
As a Certified Public Accountant with over 18 years of experience, Ryan’s background includes strategic tax planning for practice transitions, minimizing tax liabilities through proactive analysis and planning and dental consulting . When working with his clients, Ryan will ensure that they achieve their financial objectives by tailoring a plan to meet their specific needs.
Ryan is also a CERTIFIED FINANCIAL PLANNER™. As a trusted advisor, Ryan provides retirement and personal financial planning advice to clients to help them meet their short and long-term financial goals.
Trish Lewis-Clark, FAADOM spent nearly 30 years as a CDA, RDA-EF. Her experiences allow her to share her insight on what works and what doesn’t in the medical profession. As a coach and speaker, she regularly draws on her experiences in the front office and with dentists and doctors. Trish is an ambassador and Lifetime Member of the American Association of Dental Office Management (AADOM), achieved the distinction of Fellowship with American Association of Dental Office Management (FAADOM). She is also a member of the Speaking Consulting Network and Allied Speaker and Consultants and a published author in AADOM Observer magazine for dental practice leaders. Trish’s faith is deeply important to her. Outside of work, she enjoys traveling and spending time with her husband, Gregg, and their German Shepherd, Schatze. She is very involved in her community and enjoys giving back with charity work.
Kelly Lynch is an Office Manager, a published author, a Practice Growth Specialist, and a Team Cross Training Guru! Kelly has worked in and managed dental offices for over 25 years and spent 12 years in retail and hospital management. She is a FELLOW, Lifetime Member and Ambassador of AADOM (The American Association of Dental Office Management) and was awarded the AADOM Practice Administrator of Distinction in 2016. Kelly is also a member of the Speaking Consulting Network and the Golden Girls of Dentistry.
Her book, “10 KNOWS to Get to YES! Elevate Your Dental Practice Through Patient Centered Care”, is a practical guide to help practices become the Platinum Level Practice they know they can be! She has published articles in numerous dental publications and has been a consistent contributor to many eBooks. In December 2018 she was interviewed by CUTV News Radio for their Empowered Women Professionals Series. Founding Platinum Practice Solutions in 2015, her mission is to share her skills and knowledge with dental practices, by helping the doctors and teams create a practice that consistently surpasses patient expectations and is highly productive; while reducing stress and having more fun!
Born and raised in Maine, Kelly lives in Sanford with her husband and has been blessed to have her mother, her two children and five grandsons living close by. She loves gardening, cooking and exploring the great outdoors on her purple motorcycle!
Dr. Maguire is a dentist who practiced dentistry for 34 years. He had a successful solo private practice for 28 years in Wolfeboro, NH and retired from that in October 2018. He received his DDS from Georgetown University and has a master’s degree in strategic communication and Leadership from Seton Hall University. He is also a past president of the NH Dental Society and is a Fellow in both The International College of Dentists and The American College of Dentists.
Dr. Maguire is now a speaker, coach, and consultant, devoting himself full-time to helping dentists find more joy, more fulfillment, and more financial success in their lives and in their dental practices. He is also a certified instructor for the DiSC Personality Assessment.
In addition to being a keynote speaker to organizations like the ADA, he has presented all day seminars on “The Economics of Great Communication in-person and virtually to groups across the country. He’s been featured in audio podcasts with the Academy of General Dentistry, Ignite DDS, and The Dental Brief. On different occasions, he has given one-hour PowerPoint presentations to the I Love Dentistry Facebook group, a group with over 8000 subscribers. He has published numerous times in Dental Economics, Dentistry IQ, Dental Entrepreneur, the Pankeygram- The Pankey Institute Newsletter, and with Dr. Bicuspid. He is passionate about communication, passionate about people, and passionate about helping dentists and their teams thrive.
JoAn Majors works with organizations in the dental industry who want to improve predictability, profitability and PASSION with soft skills. She knows the dental industry because she comes from it and has spent the last two decades focused on the soft skills that create value for the procedure, service, practice or relationship. Fondly referred to as the “word surgeon” she finds ways to turn tough talk or technical conversations into scalable systems that create more value and stronger connections. She co-founded, The Soft Skills Institute, a Nationally recognized AGD PACE provider with her dentist husband and greatest champion, Dr. Chuck Majors.
Published in 25 magazines and newsletters, she’s also written four books. Her fifth, Soft Skills or Tough Talk will be available soon. She holds the highest earned speaking designation from the National Speakers Association and is a member of multiple other organizations. Her happy place is at the front of the room inspiring teams to action with her signature “open arms” communication. This is supported by high value online content for follow up implementation by the team’s executor. JoAn still functions as a Comprehensive Care Coordinator part time in the practice and is the creator and co-host for, SpouseTales; the unofficial podcast for the dental spouse, their spouse and a favorite to the “day wife” in a dental life.
As a former Business Administrator and the Founder/CEO of Elevation Dental Consulting, Tiffany Maly is able to marry her management experience to her passion for connecting, creating, and cultivating. By connecting people, she helps teams build cultures of innovation and thriving collaboration…In doing this, she helps her clients create solutions for interoffice conflict, case acceptance, solution-oriented workflows and more…This leads to the cultivation of an office culture that exudes professionalism, quality of care, and a sense of belonging that in turn helps to retain patients and increase referrals. Tiffany is fervent about bridging the gaps between team members as well as those they serve, brainstorming solutions to solve problems unique to an individual practice, and inspiring a team culture that fosters both personal and professional growth. She is a visionary for change with a resonating conviction that connecting with others and building relationships is the only way to overcome obstacles and achieve sustainable success. Tiffany is the author of Little Miss Ava, a children’s book written for her daughter. She is also a Fellow of the American Association of Dental Office Management (AADOM) and a member of the Speaking Consulting Network (SCN), the AADOM Speaker Consultant Alliance (ASCA), the American Association of Dental Consultants (AADC) and the National Speakers Association (NSA).
Judy Kay Mausolf is a speaker, author and dental culture specialist. She coaches dentists and their teams on how to become better leaders, communicate effectively, work together, and deliver service with more focus and passion. She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, a member of the National Speakers Association, Academy of Dental Management Consultants, and recognized as a leader in consulting by Dentistry Today. She is author of three books: “Delivering W.O.W. Service!”, “TA-DAH!” and “Rise & Shine!”, as well as a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve, who makes her special coffee every morning!
Kim has worked in dentistry for the last 30 years. She spent those early years managing and leading large dental practices. Kim eventually served as Director of Operations overseeing multiple practices and specializing in the pre and post-acquisition process, as well as scratch startups. In 2013 Kim founded True North Dental Solutions. At True North Kim focused on practice start-ups and continued consulting through the pre and post-acquisition process. Kim went on to merge her company with the Avitus Group to start Avitus Dental Management Solutions, a full service dental consulting firm to include building a successful in-house virtual dental billing company. Today Kim is a Dental Practice Transition Consultant and Broker for Professional Transition Strategies. Kim is a Certified Professional Business Coach and holds memberships with ADMC, DEN, and AADOM. Kim’s strengths are found in Business Transition/Acquisitions, Startups, Speaking, Leadership Coaching, Business and Team Development.
Kim McQueen is President and Founder of Common Sense Dental Advisors (CSDA). Her company specializes in developing and executing marketing strategies customized to help clients achieve their business goals. Kim is also the Executive Director of the American Association of Dental Office Management (AADOM). She oversees the membership operations, association relations, and is the meeting planner for the AADOM annual conference. In addition to a busy career, Kim is involved in many charitable organizations, including Oral Health America (OHA), serving as a past chairperson for the Annual Gala, volunteering for the Downs Syndrome Network, and is a trained hospice volunteer. She resides in Champaign, IL with her husband and enjoys spending time with her grandchildren and riding her Harley.
Dr. David Moffet BDS FPFA CSP is an Australian Dentist and an international expert in Dental Practice Management. He is a skilled dentist, dynamic speaker, and a proven business growth coach, and is the #1 Authority on World Class Dental Customer Service. An accomplished writer and blogger, he is also the author of the three years running #1 Amazon Bestseller “How to Build the Dental Practice of Your Dreams (without killing yourself) in Less than Sixty Days!” He is the inventor of The Ultimate Patient ExperienceTM, a simple to implement patient retention system he used to build and subsequently sell (for several million dollars) his very successful Dental Office located in working class western Sydney. Dr. Moffet now spends his time speaking, lecturing and writing, as well as coaching private Dental and non-dental clients (in USA, Great Britain and Australia and New Zealand) on how to improve their businesses and practices by focusing on customer service and patient retention. He has spoken in New York, London, Copenhagen, Cleveland, Manchester, Las Vegas and Philadelphia, as well as in Sydney, Canberra Melbourne, Adelaide, Brisbane and Perth. The bottom line is – Dr Moffet delivers results. By understanding and implementing his customer service concepts and mastering communication skills, professional service businesses can easily replicate this success and successfully apply it in their own industry.
Robin began her career in dentistry in 1981, working 16 years in a pioneering dental practice as an office administrator and marketing director. Her passion for dentistry and health care, combined with her entrepreneurial spirit, lead her to become the founder of two successful companies. She is the president of RLM Healthcare Marketing & Consulting, Inc., founded in 1997, and Dental Consultant Connection, founded in 2011. As a management consultant, Robin coaches practices throughout the US. She especially finds working with start-up practices and practices in transition very rewarding. Robin is a member of the Academy of Dental Management Consultants (ADMC), the Speaking Consulting Network (SCN) and a lifetime member of the American Association of Dental Office Management (AADOM).
Dana Moss, founder of PPO Dental Consulting, is a dental business coach with a focus on front office systems. She is a money finder, practice builder, and team motivator. Her clients report increased patient retention and case acceptance, lowered accounts receivable and speedy insurance claims payment. Dana has refined the fundamental solutions for developing a successful and lucrative practice. In addition to consulting in dental practices, Dana has worked as a front office coordinator, insurance specialist, practice administrator and as a registered dental assistant. Her years of experience in leading PPO practices bring firsthand knowledge of what it takes to be profitable. Dana’s presentations share the technology that is needed, language skills to promote, and systems to ensure a successful business.
Laura J. Nadler is the CEO of WorkingCat, Inc, a Dental Industry consulting firm. She has been in “teeth” since 1993 with most of that time spent leading sales & marketing teams for manufacturers and digital marketing companies worldwide. She has consulted directly with practices on marketing and practice management and has spoken and consulted around the globe for DenMat, Netsertive – a Google partner, Boston University, University at Sea, Pride Institute, Sesame Communications, ACP and others. She specializes in team building, digital marketing, and teaching practices how to wade through the morass of the internet. Her dynamic lectures are of-the-moment, incorporating the latest news and trends from the ever-changing digital landscape.
Laurie Owens, CPC, CPB is the Director of Medical Billing Education for Devdent. She brings over 16 years of experience educating dental practices on billing medical insurance and the techniques to get claims paid. Laurie believes that patients should be able to utilize their medical insurance for procedures due to oral systemic conditions. Through on-site training, medical billing for dentistry courses, follow-up consulting, along with Seattle Study Club, ACT Dental, and AADOM lectures, Laurie has assisted dental practices in successfully billing medical insurance to collect benefits that would have otherwise been unclaimed. Her training in medical billing has increased practice revenue and patient satisfaction. As an AADOM member, Laurie works closely with chapters to further, educate and enlighten with tips and tricks that medical insurance does not tell you.
Practicing dental sleep medicine is a goal for many, but a reality for few. The complexity of the reimbursement process has provided enough frustration that many dental offices abandon the potentially lifesaving and profitable area of practice.
I’ve developed strategies designed to connect the essential services patients require to the well-deserved reimbursement. Having educated offices nationally, they now understand how to establish functional and sustainable billing protocols for sleep apnea, focusing on proper medical documentation and the break-down of policies for Medicare and private insurances. Medical coding and billing is often last picked for the proverbial dodge ball game because big insurance doesn’t seem to want us to understand the process. However, that is all medical billing is – a process, and it can be learned.
If you looking to implement dental sleep medicine into your practice, are struggling with workflow of dental sleep medicine or have an established practice that needs to advance to the next level, I have established highly effective processes and have the knowledge to share so you can implement DSM to the highest level of care for your patients. Let’s educate your chapter on where to start!
In addition to speaking and consulting roles, I am on the Provider Outreach and Education committee for Medicare DME for Jurisdictions A, D, have co-authored an e-book Medicare: What Every Dentists Needs to Know NOW, and a contributing author of The Clinician’s Handbook for Dental Sleep Medicine, by Dr. Ken Berley and Dr. Steve Carstensen. I am active in the WNY Chapter of AADOM as vice-president, a Fellow of AADOM, faculty of Dental Medical University and a founding facilitator of the American Academy of Dental Sleep Medicine Mastery series while holding a position with a practice exclusive to treating sleep apnea, putting theory into practice every day.
With over thirty years of dental office communications experience, Jodie Pearson is excited to share her passion for the art of patient communications. Through public speaking and as a soft skills and implementation coach, Jodie has trained thousands of dental professionals in mastering the art of the Super Powers of patient communication. From getting more new patients to walk through your office door, to insurance verification, treatment presentation, case acceptance, patient collections and beyond, Jodie creates positive office cultures by helping you paint the perfect colors of communication that even the most difficult patients can’t say no to.
As a recipient of media generated referrals for years in the dental office, Jodie taught the art of patient conversion as a Member Consultant for 1-800-DENTIST, just one of the many colors you can choose from her palette. Through implantation of her methods, Jodie has observed offices she has worked with finally paint the picture of their dream office leading to higher levels of production and collections, and peace and satisfaction.
Jodie Pearson is Sr. Account Manager with Trojan Professional Services and an Affiliate with DIY Digital Dental Consulting team. She is a member of the Dental Speaker Institute, AADOM Speaker Consultant Alliance, Lifetime Member of AADOM, and a member of the Dental Entrepreneur Women’s DeW Crew. She is a writer, speaker, and frequent podcast guest.
Marsha is President of MSP Consulting, has over 30 years experience in the dental office environment, first as a Registered Dental Assistant and then as an Office Manager. She has spent the last 12 years as a dental management consultant and enjoys helping practices put systems and financial plans in place to help make their offices more productive, more efficient and less stressful. She has experience in scheduling, collections and setting production goals and obtaining them. She has worked with computers in the dental office for over 15 years and is a certified trainer for Dentrix. Marsha maintains a working knowledge of daily dental office activities and issues by helping out at her husband’s dental practice when time allows. Marsha is a Certified Consultant in Employment Law Compliance and Integrated Performance Management with Bent Ericksen & Associates, as well as a lifetime member of the American Association of Office Managers (AADOM), The Academy of Dental Management Consultants (ADMC) and The Speaking Consulting Network (SCN). She is also a Certified Dentrix Trainer.
Ms. Poppe has held many positions in the dental industry over the last 20+ years. Her expertise is proven by years of success in all aspects of practice operations. In addition to many years of clinical experience and practice management experience, Ms. Poppe has architected and facilitated numerous practice acquisitions, transitions, and relocations since she co-founded Stepping Stone Dental Partners in 2009. Her valuable experience as an owner and manager of a seven-practice affiliate group refined her process and approach to practice growth and management. Her ability to develop strong dental teams with excellent patient connection and communication skills keep her in high demand in the dental industry. In addition to her transition experience, she has a thorough knowledge of dental insurance, dental procedures, equipment, industry trends and best practice standards for patient service and care. Ms. Poppe has a unique understanding of what it takes to help dentists achieve their practice vision. She is committed to listening to, understanding, and finding solutions for her clients. She delivers a passion and level of communication that truly set her apart. From practice startup to practice transition, she has the skills and knowledge to implement systems for practice and team success.
Penny Reed is the founder and president of the dental coaching company – Penny Reed & Associates. She works with dentists and their teams to increase their focus, improve their systems, and accelerate their results. As a professional speaker, she shows dental teams how to reach their goals through greater communication and focus. She has actually written “the book” on practice growth titled, Growing Your Dental Business. In addition, she is the host of the podcast, The Growing Your Dental Business Show, on iTunes. As a result of her work, her clients are more focused, have more income, and have happier teams. On a personal note, Penny is a major Disney fan. It’s her happiest place on earth – and she is always plotting her next Disney adventure with her family.
Adele Reische of Synergy Practice Management brings a unique blend of training, support and insight to her clients, coaching them through the shift from surviving to thriving. With over 30 years of experience in dentistry, management and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.
Adele is the Director of Member Relations of the prestigious Speaking Consulting Network (SCN) and placed runner up in the Spotlight on Speaking Annual Contest. She is also a graduate of The Consulting U, a masters training and continuing education program specifically for dental practice management consultants. Adele is an active member of the Academy of Dental Management Consultants, The American Association of Dental Office Management as well as a Certified Consultant in Employment Law and is the Director of Provider Affiliations with The Allana Smiles Foundation. Allanasmiles.org
Dana Russell, FAADOM, is the founder of Russell Dental Management and has been in dentistry since 1990. Having worked in all positions in a dental office, both general and specialty, Dana is well versed in how an office needs to function and the needs of those who work there. With experience in clinical, management, and systematic implementation for success of treatment for OSA, Dana uses proven systems and protocols to tailor growth and office management to your individual needs. Each office has distinct variables that need attention and Dana has a unique ability to find the obstacles and turn them into opportunities while motivating your team members to be the best version of themselves. Dana has been in dental office management since 2006 and holds the distinction of Fellow of the American Association of Dental Office Management. She is a member of the Academy of Dental Management Consultants.
As an International Bestselling Author of her book Why Your Marketing Is Killing Your Business & What to Do About It, Minal engages in the ever-changing marketing landscape and understands how to connect with the ideal new patient. Minal is also a dental hygienist, marketing strategist, social media coach, global speaker, and an enthusiastic shoe lover! Born in India, and after getting to experience childhood in the U.S. Virgin Islands, Minal chose to attend Rutgers University. While in college, she developed a passion and deep appreciation for dental marketing. Utilizing her insight and expertise, Minal launched her first marketing company by breaking a Guinness World Record to support and spread awareness about oral hygiene and breast cancer. Due to her innovative marketing strategies, she has since been featured on many press platforms including Forbes, Huffington Post, Dentistry IQ, DrBicuspid, Spring 2020 cover of the Dental Entrepreneur Woman magazine, and more. She continues to help dental practices succeed by sharing her passion and knowledge of streamlining dental marketing for real conversions. In today’s ever-competitive business market, Minal has become a sought-after speaker because of her upbeat personality and the ability to connect with groups of all sizes. When speaking to an audience, she is always highly informative while seamlessly weaving amusing stories for an overall captivating experience. Minal brings with her a wealth of knowledge that allows an audience to feel empowered with renewed business confidence, cutting edge marketing strategies, and ideas that can be implemented right away.
Emme Sanders, RDH brings over 25 years of leadership experience and interpersonal skills to the dental community through her speaking, coaching and writing. Due to her chairside clinical and presentation skills, Emme has become an official trainer for Digital Radiography and Intraoral Imaging, respectively. She has achieved ACE Certification, graduated from Transformational Trainers, holds an active membership with SCN, ASDA and has developed a thriving career providing her knowledge and expertise to dental practices working with international consulting firm Inspired Hygiene. Emme believes it is with positivity, knowledge and teamwork that a practice finds success. Emme’s passion lies in bringing together dental teams to realize their full potential. This requires developing healthy goals, both physically and mentally, and laying the proper blueprints in order to achieve them. She aims to create a learning space that inspires and invigorates.
Dr. Shelburne, an honor graduate from VCU’s Dental school, opened a private general practice in Pennington Gap, Virginia in 1981. In 2008, he surrendered his dental license to practice dentistry after being convicted of healthcare fraud and was sentenced to 24 months in Federal Prison. Now a subject matter expert for the ADA and a nationally known speaker, writer, and consultant, Dr. Shelburne candidly shares his mistakes, his experiences, what he learned as a result, and how to avoid the same life-altering experience. His goal? To increase legitimate reimbursement while reducing risk and to keep you out of prison.
Described by some as “dramatic”, Dr. Bill Simon’s 30-year dental career has included its share of challenging situations. Starting as an associate in a run-down Medicaid practice, Dr. Simon grew to become the sole owner of 2 highly successful practices. His experience includes 6 build outs, 9 locations, 4 space-sharing arrangements, 1 practice acquisition and over 25 associates. He experienced a lost lease, an embezzlement scheme, robbery at gun point, and a major fire after which the team worked out of 3 offices before settling into an abandoned dental office while he rebuilt. The fourth month after the fire, Dr. Simon’s practice had the best production month in practice history. These experiences, coupled with Dr. Simon’s passion to help dentists and their dental teams succeed, have inspired him to share experiences and impart lessons in leadership, communication and practice management principles.
Lisa Marie Spradley, FAADOM, is the Front Desk Lady. With 20 years of experience, she works in the dental office and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a communication coach and speaker, she helps teams develop skills to increase production, patient retention, and personal satisfaction. A Fellow of the American Association of Dental Office Managers (AADOM), Lisa was honored to be chosen as the 2014 Office Manager of the Year. In 2015, she was named one of the Top 25 Women in Dentistry.
Sadie Stewart is the President of Office Swell, a Honolulu based Dental Consulting Firm with trusted results. Sadie is a successful Practice Management Advisor, Certified Dental Technology Instructor, Keynote speaker for Dentrix Masters Society Hawaii, and an entrepreneur. Sadie is known for her comprehensive practice evaluations, expertise in the most current dental technology and coaching services. She has managed several successful dental practices in Hawaii and Colorado and continues to share her expertise and knowledge to any practice needing a push in the right direction. Her career in the dental and healthcare field flourished because she has a passion for helping people not only become more successful, but to achieve every goal they set forth. Sadie graduated from University of Hawaii at Manoa where she studied Business Administration and Psychology. She is dedicated to help your practice transform into the prosperous practice you vision all while utilizing current technology to streamline systems and protocols. Currently, she is a proud member of The Academy of Dental Management Consultants, the American Association of Dental Office Management and the National Speakers Association.
Adrienne Twigg is an HR and employment compliance specialist with Bent Ericksen & Associates. Adrienne provides educational programs, training, and human resource services to dental professionals across the country. With her HR expertise and experience, coupled with a background managing a large dental group practice for 17 years, Adrienne’s presentations are insightful and practical, with an HR success-oriented focus. She is a member of the American Association of Dental Office Managers, the American Academy of Dental Group Practices, Academy of Dental Management Consultants, Speaking Consulting Network, and the Society for Human Resource Management.
Ryan is a seasoned marketing executive and entrepreneur. His experiences range from start-ups to well-established multi-national, Fortune 500s including Samsung, Bing and Warner Brothers. From launching his first business at age 14 to launching to successfully exiting start-ups, Ryan has been featured in countless publications and has presented to audiences on four different continents around the globe. Now, Ryan is a highly sought-after dental consultant and speaker with focus areas in practice growth and patient experience. Ryan writes regularly for dental publications including Dental Economics and is the host of The Dental Experience Podcast (TheDentalPodcast.com). Oh, not to mention, his beautiful wife is a full-time practicing dentist. They live in Durham, NC.
Rachel is a hygienist of 30 years and Founder and CEO of Inspired Hygiene, the nations leading hygiene coaching firm. Inspired Hygiene guides teams to elevate hygiene services, systems and profits all while empowering hygienists to step into their role as true healthcare providers.
Olivia joined the dental profession in 1985 having served as an office manager and dental assistant. She graduated magna cum laude from St. Joseph’s College with a Bachelor of Science degree in Health Care Administration and with a Doctorate in Jurisprudence from Nashville School of Law. Olivia was one of the contributing authors for the ADA’s publication, Managing the Regulatory Environment: Best Practices. She has written articles for Dental Economics and other dental journals and is a featured speaker at the 2019 meetings of the Tennessee Dental Association, American Dental Association, and Hinman Dental Society. Olivia and her team members provide onsite and online consulting, policy development, and training in the areas of OSHA, Infection Control, HIPAA, Chemical Dependency, Recordkeeping, and Human Resources.
Originally a high school science teacher, Dana has spent over 16 years in the dental field as a practice manager. Currently actively managing a 2-doctor practice in Nashville, Tennessee, Dana still finds time for consulting, speaking and teaching. Dana brings her hands-on approach of teaching to the dental field for workshop-style trainings. Her greatest passion is developing confident leaders out of dental spouses who work in the practice–helping them find their role and have confidence in their management and leadership skills. Dana is a life-time member of AADOM and achieved her Fellowship status with AADOM (FAADOM) in 2016. Dana is also a member of the Speaking and Consulting Network and the Academy of Dental Management Consultants.
Production and Payments – Understanding the importance of financial systems in your office
Hygiene and the ability to grow your practice
Periodontal growth and systems implementation
Amber Weber began working in the dental field as a Registered Dental Hygienist in 2005. With a background in accounting and her interest in the business side of dentistry, she moved into office management roles and ultimately into dental consulting. Amber has helped offices with overall practice management, hygiene systems and implementation and financial investigations for dental offices. Amber discovered embezzlement taking place in one of her clients’ office and complete thorough financial examinations for offices.
Amber was recently the runner-up in the prestigious Spotlight on Speaking competition, featuring dentistry’s best emerging speakers, and has been published in Dentistry Today magazine.
Working in healthcare for more than 20 years, Amy’s passion for risk management began after her own identity was compromised as a result of an improperly educated staff losing her X-rays. That passion has turned into a commitment to provide an easy to understand approach to complex regulations. Amy’s relatable stories of real-life data breaches make an otherwise boring and complicated topic easy to ingest.
As president of ACS Technologies, LLC, Amy oversees two divisions within the company. The largest, and her favorite, is the Training Division. Amy educates and consults dental practices specializing in HIPAA, Information Technology Security, Technology Disaster Preparedness, and Data Breach Mitigation. She also implements comprehensive compliance programs into practices, instilling confidence in organizations necessary for compliance. Amy is highly sought after to consult on data breach mitigations; she aids in minimizing the damage so practices can survive financially intact. Additionally, she consults for IT Providers nationally to ensure they understand HIPAA as it applies to themselves, as well as their dental clients. This enables IT Providers to continue driving the industry forward in a secure manner. The second department is the IT Security Services Division. Amy successfully manages the IT company catering to dental practices that desire to be safe, secure, proactive, and compliant with HIPAA.
Amy stays informed of evolving regulations and the ever-changing education landscape. In addition to ASCA and ADMC, she maintains memberships with Health Care Compliance Association, FBI Infragard, Cyber Health Working Group, HHS 405d, ASCII, Sonoma County Professional Women, and Sonoma County Professional Women. She is licensed by the Dental Board of California and the Academy of General Dentistry.