AADOM Speaker/Consultant Alliance (ASCA)

Kathy Asted has a passion for helping dental practices and their teams succeed. With over 30 years of experience in ownership and management of dentistry, she brings a wealth of knowledge and expertise to each practice. Kathy can help the practice create that all important 1st impression for patients, in order to create a long-term relationship. With her certification as a Human Resource Consultant with Bent Ericksen & Associates, a nationally recognized leader in the Dental HR field, she helps practices navigate the tricky mine field of Employment Compliance. Kathy is also a certified Drake P3 Consultant and uses personality assessments to facilitate staff communication, team building and successful hiring of team members. Having managed a family practice for over 20 years and a multi-location pediatric group for almost 10 years, Kathy has hands-on experience in all aspects of the daily flow of the business and the complexity of staff management.

Kathy loves speaking to groups such as dental study clubs to coach them in effective management and hiring principles to help the team work better. Kathy is a member of the Academy of Dental Management Consultants and a member of the Society for Human Resource Management.

Malika Azargoon is a dental practice consultant focusing on coaching dental entrepreneurs on how to pilot logistical operations to position their practices for growth. Malika’s passion is to help each of her start-up and existing clients take the reins of practice ownership. Malika and her team constantly challenge mature practices and multi-practice owners to work more efficiently by auditing key performance indicators to achieve maximum profitability. Malika provides extensive guidance to dental practice owners to work on the logistics of the dental practice including staff/leadership coaching, patient conversion, and practice culture.

 

Lois Banta is CEO and Founder of Healthcare Enterprises. Lois offers custom retreats for dental practices of all sizes and specialties designed to “help you get out of your own way to grow a successful business”. Lois has over 45 years of dental experience and speaks nationally and internationally. She is the CEO of The Speaking Consulting Network, and a member several professional organizations. She received the prestigious Lifetime Achievement Award at the 2016 AADOM conference and was listed as one of the Top 25 Women in Dentistry. In 2021, Lois also received the prestigious Gordon J. Christensen Lecturer Recognition award, presented at the annual Chicago Dental Society 2021 Conference. To contact Lois, email: lois.banta57@gmail.com or visit the SCN website: www.speakingconsultingnetwork.com

Christi Bintliff, founder of LEAP2 Solutions, a boutique coaching agency located in Durham, NC. She is a seasoned practice administrator, coach, speaker, and published writer. She brings experience-based expertise in leadership, practice management, and strategic planning fueled by her charismatic personality and cheerful outlook.

She specifically caters to vision-driven leaders by identifying areas of growth and change, establishing strategic goals and objectives, aligning, and engaging their teams all geared toward achieving sustainable results. Although her career specialty is in dentistry; her expertise will contribute to the successful transformation of other industries.

She is a member of The American Association of Dental Office Management (AADOM), a member/treasurer of The Academy of Dental Management Consultants (ADMC), a member of The Speaking Consulting Network (SCN), a member of the National Speakers Association (NSA) and member of Society of Human Resource Management (SHRM).

Tina Brown, FAADOM is the founder and President of Dental Practice Enhancement and brings with her over 35 years of dental office experience. She specializes in the art of practice management skills and also offers Virtual Assisting for the administrative team. As a Virtual Office Manager, Coach, Author and Speaker Tina was the source material expert for Ashworth College, an online Dental Administration course and an instructor for Dental Career College. Tina is a Fellow and lifetime member of the American Association of Dental Office Management (AADOM) proud member of the Speaking Consulting Network (SCN).

Hollie Foust is a passionate speaker, writer, coach, and practice success coach for many practices across the United States. Hollie has spent the last 24 years perfecting her dental and business skills for her clients’ success. Her formal education, continuous C.E., practice management and clinical skills have allowed her to provide a modernized spin to consulting services. From Dr. Ross Nash to Dr. Jeff Blank and on to Dr. Brad Durham, Hollies’ education and long list of successful practices have added to her credibility for dental practice management consulting. The Nash Institute, New Millennium Education and the Niche Practice were all educational facilities that Mrs. Foust has worked with.

She is a long-standing member of the American Association of Dental Office Management, American Academy of Cosmetic Dentistry, Academy of Dental Management Consultants, Academy of Comprehensive Esthetics, and the American Dental Assistants Association. She is the former Editor-in-Chief of Contemporary Dental Assistant Magazine and has served on the Advisory Board for Dental Compare. She has served on the editorial board of Dental Assisting Digest and Inside Dental Assisting, Contemporary Product Solutions and is a consultant for dental manufacturers and has authored numerous manuscripts on clinical assisting and practice management topics.

Hollie Foust is the owner of Bryant Consultants, a full-service practice success consulting firm that provides coaching for dental practices that dare to be different!

Debi Carr is a Cyber Security and Crisis Management Consultant, Speaker, and CEO of D K Carr and Associates, LLC. She assists private practices in obtaining and maintaining HIPAA HITECH Compliance including performing risk analysis, team security training, crisis management and incidence response. Debi holds several certifications including HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems and is a member of AADOM, ADMC, HIMSS, ISC2, IAPP, ISSA, ISSAC, InfraGard, SCN, Women in Cyber Security.

Denise Ciardello is co-founder of Global Team Solutions, a practice management consulting firm. A professional speaker and published author, her enthusiasm and knowledge about the dental profession have helped many dental teams. She brings experience, insight, and creativity into her management style, along with a sense of humor. She is a champion of change, and says the biggest challenge of working with practices is people who think they know it all or are resistant to trying new things. The best part of Denise’s job is those moments when clients “get it,” those a-ha moments that can put a practice on the track to serious success.

Along with her talent for business, Denise has gained numerous distinctions in her industry. She is co-author of OMG! Office Management Guide, the “bible” used in training workshops. She is a past president of the Academy of Dental Management Consultants; member of the National Speakers Association and Toastmasters International. She is available to speak on various practice management topics and can be reached at denise@GTSgurus.com.

Nancy Clark Crossin brings over three decades of dental industry experience and wisdom to the dental community. An established catalyst and advocate, Nancy has long worked to encourage dentists and dental teams to reach “their” next level of success through the power of collaboration, brainstorming, and teamwork. Because of her sense of fair play, her burning desire to level the playing field, and because she has her finger on the pulse of the dental industry, Nancy saw a need to create and offer an unparalleled option to the 70% of dentists who do not engage the services of a dental consultant yet want to achieve organizational excellence. Nancy realizes that too often, improvement strategies tend to fade over time because of the hard issue of implementation, and the soft issue of resistance to change.

Nancy’s goal is to support, inspire, and encourage dentists and dental teams to take action and move forward toward “their” next level of success via the DIY Digital Dental Consulting program. The DIY Digital Dental Consulting program offers proven “tools of the trade” and a step-by-step “how-to” process for long-lasting results. Nancy has been sharing her wisdom, experience, ideas, and enthusiasm one-on-one, in small and large teams her entire career. Currently, she is committed to leveling the playing field and serving dental professionals through her comprehensive DIY Digital Dental Consulting program: in your office in your time and in your own way.

• Founder DIY Digital Dental Consulting
• Member ADMC(Academy of Dental Management Consultants) past Director of Education
• Member AAOSH(American Academy for Oral Systemic Health)
• Member AADOM(American Association of Dental Office Management)
• Past President & Vice President of Education, Park City Toastmasters International
• Former Member SCN(Speaking Consulting Network)
• Former Owner, Oraspa™CT

Andy Cleveland, “The Accounts Receivable Ninja” has been in the revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up he developed a proficiency in recovering lost revenues and rose to the top of his field. He realized his skill sets were better utilized working with practice owners so, he moved to the service side of the business. Currently, he consults with dentists and is responsible for training and coaching their staff. He has partnered with numerous best in class service providers to help dentists optimize their accounts receivable process to ensure maximum profitability. Not only is it rewarding to help practices achieve greater efficiency but, improving key areas such as employee satisfaction and recare as well. He is a member of The Academy Of Dental Management Consultants (The ADMC), a creator of The Dental Resource Partners and Practice Support Network dental groups, a speaker and consultant that enjoys specializing in the dental field.

Linda Drevenstedt, MS, President of Drevenstedt Consulting, LLC is a leadership/management coach, life coach, speaker, author, and webinar developer with an insightful and broad perspective. Her “Steel Magnolia” approach is honest and straightforward with a spoonful of sugar. She has real “in the trenches” experience from dental hygiene, dental assisting and managing a multi-specialty dental group practice. She holds undergraduate degrees in Dental Hygiene and Business Management, and a Master’s degree in Health Care Administration. Her certifications include: Talent Smart Emotional Intelligence, Target Training International Insights on Behavior and Motivators, Everything DiSC and Leadership Coaching. Dentistry Today has voted her a “Leader in Consulting and Speaking” for the past 15 years. Linda’s new book, Life Path by Design, an Amazon best seller is currently available on Amazon. Email her at linda@drevenstedt.com

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of “Moving Your Patients to Yes: Easy Insurance Conversations” as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.

Debra Engelhardt-Nash has been in dentistry over 25 years.  She is a trainer, author, presenter and consultant.  Debra has presented workshops nationally and internationally for numerous study groups and organizations included ADA, Hinman and Chicago Dental Society.  Debra is the 2015 recipient of the Gordon Christensen Outstanding Lecturer award.  She is currently the President of the Academy of Dental Management Consultants.

Katie started her dental career in 2010 as an office manager for a private practice in St. Louis, MO. With dental insurance regulations on the rise and reimbursements drastically decreasing, she recognized the need to position her practice to remain successful. The solution was designing and launching an in-office membership club, allowing her practice to regain control of their fees and successfully cut out the insurance middle-man. The membership club offered patients a great insurance alternative and gave them access to quality, affordable dental care. This allowed her practice to increase patient retention and case acceptance, reactivate dormant patients, attract quality, cash-paying patients, and convert patients off of their expensive and very limiting insurance plans.

For nearly a decade, Katie has worked with thousands of dental practices across the nation to implement this same model of care within their practices. Her current role is the Director of illumitrac Software (owned by itrac, LLC), specializing in helping practices design and launch custom membership clubs and training them on how to use the illumitrac software platform to manage and automate their clubs. Her company also focuses on helping practices effectively market and grow their practices, overcome staffing woes by assisting in finding and retaining qualified employees, and teach practices ways to work smarter, not harder, while increasing profit margins to offset inflation and overhead expenses.

Katie is passionate about helping dental practices succeed and works hard to create and maintain healthy relationships with her clients. She is very active in the dental community – a member of The American Association of Dental Office Management (AADOM), very involved with the Academy of Dental Management Consultants (ADMC) and has also been part of the Speaking Consultant Network (SCN).

Dr. Hazel Glasper has practiced comprehensive dentistry her entire career and is an emerging thought leader in the field. Committed to advancing the perception of oral health, Dr. Glasper founded Teach Me Dental, a national oral health campaign, and The Comprehensive Dental Continuum (TCDC), a consulting agency that teaches dentists to implement the principles and practices of the comprehensive model, which have allowed her to work 3 days a week and collect millions in practice revenues.
Recognized as a trailblazer and a game changer, Dr. Glasper has distinguished herself in the medical community as a physician of the oral cavity. An expert on the links between oral and systemic disease, her groundbreaking conferences have reached over 4 million people globally, connecting and educating dental and non-dental healthcare providers on the significance of oral-systemic links and their impact on the oral healthcare crisis.
Dr. Glasper has been featured in numerous dental publications and appeared on multiple nationally syndicated media outlets. Spokesperson on Oral Health for the American Heart Association in Maryland, she is a lead member of the Legislative Committee at Maryland Dental Action Coalition and a panelist at a Senate Hearing to address oral health issues in Maryland.
Dr. Glasper is redefining comprehensive dentistry. Her company slogan Sell More Dentistry Save More Lives encourages dentists to understand their vital role in medicine and establish themselves as critical members of their patients’ healthcare team.

With a total of 28 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. Having owned two large periodontal practices with her husband, she knows what it takes to successfully grow a business from the ground up. This experience gives her a better understanding of the multiple silos in our industry; clinical, leader, manager, and owner. Always looking to accumulate more knowledge and understanding, Geri is certified in the Five Behaviors of a Team and DiSC Behavioral Assessments, allowing her to generate unique insights into the personal needs of each member of your team. She has also spent 4 years as a lead coach with ACT Dental Practice Management and Kirk Berhendt. Geri’s passion for administrative excellence and organizational health are the foundation of her training philosophy and are all necessary ingredients for growth and development. She truly understands the importance of working on the practice, not just in and is looking forward to helping you achieve the success you’ve been searching for.

David Harris may have the coolest job in dentistry – he gets to chase, and catch, those who steal from dentists. A rule-breaker in his youth, David changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists. David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dentists. David is a licensed private investigator, a Forensic Certified Public Accountant, and a Certified Fraud Examiner. He is the author of the book Dental Embezzlement: The Art of Theft and the Science of Control and over 30 articles in dental publications. In addition to being a prolific author, David is a frequent presenter at regional, national, and international dental conferences, and his vast wealth of experience, coupled with his keen sense of humor, make David both an engaging and entertaining speaker.

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Writer and Coach passionate about helping dental professionals create their next level of success and a practice that they love. Ginny is best known for her expertise in practice growth and leadership with a focus on breakthrough communication success and employee engagement. Ginny is the Founder and President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. She proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] and Ginny has presented Practice Management 101 to the students at Harvard School of Dental Medicine. She is a Past-President of The Academy of Dental Management Consultants. Ginny’s book, PIVOT, Practice Leadership Redefined, was released in the fall of 2016 and she is introducing the book to dental study clubs around the country with her new program, PIVOT Leadership Live!

Speaking Topics:

• The Cost of Disorganization: Learn how good clinical operations are imperative for the overall success of the practice
• Short-Staffed? Six Strategies to reduce stress and stay productive
• Building and Keeping a Dental Team: Create an environment to entice new applicants and learn creative solutions to make them want to stay

Kay Hickey is an efficiency consultant at Zirc Dental Products. She enjoys speaking and training clinical systems to help practices become safe, happy, efficient, and more productive. Kay is a licensed dental assistant and former dental assisting educator. She has authored and published four children’s dental books and has written several articles for various dental publications. You can find her CE Courses on Dental Zing and Upgrade Dental. Kay is a member of the Speaking Consulting Network, American Association of Dental Office Management, and AADOM Speaker Consultant Alliance. She has served on the Minnesota Dental Assisting Board and is a former American Dental Assisting Association member.

Colleen Huff, FAADOM has been in the dental field for over 20 years. Her dental career began as a customer service representative for Metlife Dental in Utica, NY. From there a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen is currently an office manager and is an independent consultant for numerous offices throughout the country. She began her speaking career in 2015 covering all aspects of understanding dental insurance and can be found speaking around the country at national meetings as well as local AADOM chapter events. Colleen has been a member of AADOM since 2006, achieved her AADOM Fellowship in 2015 and is President of the AADOM Buffalo NY Chapter.

Colleen is a published author. Her articles can be found in Dental Products Reports as well as the Observer. In 2017 she became part of the Madow Brothers Audio series which was distributed nationally. She is very honored to have been named one of the TOP 25 Women in Dentistry, 2017 by Dental Products Reports. Colleen continues to work as Practice Administrator for Patricia Haberman, DDS, Mira Edgerton, DDS. Ph.D., and Fadi Ayoub, DDS. in Buffalo, NY.

Tija was named one of the Top 25 Women in Dentistry by Dental Products Report. Member and former VP of the American Dental Assistants Association, Tija holds the honor of Master. She is a board member for Dental Products Report Magazine and contributor to several dental publications. Founder of the Dental Assistants Study Club of St. Louis and director of the Dental Careers Institute, her passion is equipping dental teams with the knowledge to grow.

Leslie has been a Practice Manager and Implant Coordinator in the Oral & Maxillofacial Surgery field since 1986. She was selected to become a Program Advisor for CareCredit providing training to a wide variety of health care professionals for 10 years. Leslie has obtained her AAOMS certification for medical and dental coding, which includes CPT/ICD.10. Leslie is a certified dental radiographer specializing in CBCT imaging.

Leslie is the founder of Insurance Billing Outsourcing, providing medical and dental insurance services to dentists. She obtained her Fellowship with The Association of Dental Implant Auxiliaries. She is a member of Speakers Consulting Network, DeW, AAOMS, AADOM, and ADMC. Leslie enjoys being able to improve dentists’ lives by increasing cash flow with focused attention to accounts and by utilizing medical benefits and allowing the team to focus on case acceptance while they enjoy an insurance-free working environment.

Dayna Johnson loves her work. With more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a watchful eye, Dayna helps dental teams create better workflows for daily, weekly, and monthly routines for a more productive, stress-free work environment.

Dayna knows that your entire day revolves around your practice management software and creating efficient, consistent systems is key to a successful practice.
When she is not training, speaking, podcasting, or writing an article, Dayna enjoys spending time with her husband Kevin Henry, traveling, golfing, and hiking in the mountains. Dayna is a total foodie and when on the road searches out local restaurants to support the local economy.

Now retired from a highly successful thirty-five-year career, Dr. Kerr has been recognized by state and local organizations as Dentist, Citizen, Professional, and Small-Business Person of the Year. Additionally, he earned Mastership in the Academy of General Dentistry and was honored in 2011 with its presentation of the Life-Long Learning and Service Recognition Award. He is a member of the Hinman Dental Society and an Honored Fellow of the Georgia Dental Association. A highly regarded speaker on the international stage, he is also the author of “Ten Tips to the Top, a primer for the successful dental practice” and multiple books of inspiration, including “When Life Needs a Sticky Note!” and “Wear it on a Tuesday…”

His passion in retirement is to shorten the learning curve to success for all members of the dental team, teach life skills, and to inspire all to find joy each day! Learn more at www.kerrspeak.com.

 

Lynne Leggett, BS, FAADOM is the Founder & CEO of Victory Dental Management. As a previous Practice Administrator herself, she understands the obstacles you face and what it takes to lead your team to success. Her passion is to help dental practices reach their full potential, increase their productivity and profitability while enabling them to deliver the best patient care and customer experience. As a speaker, she teaches doctors and managers how to take their practice to the next level and improve their leadership capability. Being a seasoned basketball coach, she understands what it means to have a true team working together, not just employees working at your practice. Before working on any process or system, she teaches doctors and managers how to actually coach their team which transcends leadership in the dental practice. As a result of her work, doctors share how they have reduced their stress, increased their profitability allowing them to enjoy dentistry while watching their practice grow.

Lynne is a lifetime member and Fellow of AADOM as well as a member of the Academy of Dental Management Consultants, National Speakers Association, and Speaking Consulting Network. She is the author of “You Can’t Coach Quit”, online CE courses and multiple webinars. She is a contributing author for leading dental publishers, dental forums, multiple state association newsletters, and The Observer. She also publishes her monthly newsletter the “Coach’s Corner”. On a personal note, Lynne enjoys spending time with her family and coaching basketball to girls who want to play at the college level.

Dr. Robert Maguire is a dentist, leader and consultant with over 30 years of experience in the dental field. Dr. Maguire’s approach for building and growing dental practices is truly transformational in nature, featuring a one-of-a-kind combination of technical prowess, managerial expertise, and clear, successful communication. He teaches dentists the communication skills they didn’t learn in dental school. How to lead and manage a practice, how to build a team, how to develop trust, and how to connect with patients so they accept your treatment recommendations. Bottomline results – more fun, more fulfillment, greater financial success.

After his time in the U.S. Navy, Dr. Maguire secured a BA from the University of New Hampshire and a DDS from the Georgetown University School of Dentistry. He acquired a Master of Arts Degree in Strategic Communication and Leadership as well, making him a remarkable consultant & expert in communication. Dr. Robert Maguire’s notable achievements also include his presidency of the New Hampshire Dental Society, his chairmanship of the NHDS Strategic Planning Committee, and his certification as a trainer for the DISC Personality Assessment Tool.

With his leadership background and powerful communication abilities, Dr. Maguire now works to provide transformational leadership coaching to dental practices. He does that by helping dentists and their teams define their values, develop their vision, and discover their voice. In addition to premium coaching, Dr. Maguire is a celebrated speaker who provides valuable insight and constructive guidance to wider audiences, including customized seminars upon request.

Judy Kay Mausolf is a speaker, author and dental culture specialist. She coaches dentists and their teams on how to become better leaders, communicate effectively, work together, and deliver service with more focus and passion. She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, a member of the National Speakers Association, Academy of Dental Management Consultants, and recognized as a leader in consulting by Dentistry Today.   She is author of three books: “Delivering W.O.W. Service!”, “TA-DAH!” and “Rise & Shine!”, as well as a contributing author for many dental magazines.  She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve, who makes her special coffee every morning!

Kim has worked in dentistry for over 30 years. She spent those early years managing and leading large dental practices. Kim eventually served as Director of Operations overseeing multiple dental offices as well as specializing in the pre and post-acquisition process, until forming her own company, True North Dental Solutions. At True North, Kim focused on practice start-ups, practice management, and continued consulting through the pre and post-acquisition process. Kim went on to merge her company with the Avitus Group to start Avitus Dental Management Solutions, a full-service dental consulting firm to include building a successful in-house virtual dental billing company that still exists today under new ownership. Kim left to carry out her dream to be a Practice Transition Broker. Today, Kim works at Professional Transition Strategies selling practices across the country.
Kim is a Certified Professional Business Coach and holds memberships with ADMC, DEN, ASCA, and WinDSO. Kim’s strengths are found in finding creative solutions to impact outcomes, leadership, business development, and practice transitions. Kim is married and has 2 grown children. She loves to run, hike, and to spend time with family and friends, and a day is not complete without reading a good book! One of her greatest accomplishments is co-founding a non-profit with her husband, where they Educate, Encourage, and Empower indigenous pastors and church leaders through a literacy program in Uganda, East Africa.

Kim McQueen is President and Founder of Common Sense Dental Advisors (CSDA). Her company specializes in developing and executing marketing strategies customized to help clients achieve their business goals. Kim is also the Executive Director of the American Association of Dental Office Management (AADOM). She oversees the membership operations, association relations, and is the meeting planner for the AADOM annual conference. In addition to a busy career, Kim is involved in many charitable organizations, including Oral Health America (OHA), serving as a past chairperson for the Annual Gala, volunteering for the Downs Syndrome Network, and is a trained hospice volunteer. She resides in Champaign, IL with her husband and enjoys spending time with her grandchildren and riding her Harley.

Holly Anne Mitchell is an esteemed two-time TEDx speaker, life and business coach, keynote speaker, hypnotist, performing artist, and mental health advocate. Holly studied acting at the prestigious NYU Tisch School of the Arts before beginning her meteoric career journey in the dental industry. She has been the founder, cofounder, and strategic advisor of 12 entrepreneurial startup businesses in the past 10 years. Holly is a faculty member of the Dental Speakers Institute, a member of National Speakers Association and the Speaking Consulting Network, a singer/songwriter/playwright/actor, soon-to-be published author, and aspiring dog owner.

Robin began her career in dentistry in 1981, working 16 years in a pioneering dental practice as an office administrator and marketing director. Her passion for dentistry and health care, combined with her entrepreneurial spirit, lead her to become the founder of two successful companies. She is the president of RLM Healthcare Marketing & Consulting, Inc., founded in 1997, and Dental Consultant Connection, founded in 2011. As a management consultant, Robin coaches practices throughout the US. She especially finds working with start-up practices and practices in transition very rewarding. Robin is a member of the Academy of Dental Management Consultants (ADMC), the Speaking Consulting Network (SCN) and a lifetime member of the American Association of Dental Office Management (AADOM).

Dana Moss, founder of PPO Dental Consulting, is a PPO business coach with a focus on dental insurance. She is a money finder, PPO practice builder, and team motivator, ready to empower dental practices to increase profitability without sacrificing service-oriented care. Dana has refined the fundamental solutions for developing a patient centered and lucrative practice. Dana has worked as a front office coordinator, insurance specialist, office manager and practice administrator. Her years of experience in leading PPO practices bring firsthand knowledge of what it takes to be profitable in today’s dental insurance world.

With 20 years of experience billing medical insurance for dentistry, Laurie is passionate about sharing her knowledge to allow patients to maximize medical insurance for medically necessary procedures. Through 2-day courses, AADOM speaking, Seattle Study Club meetings, onsite training, and as a speaker at many dental meetings, dental teams are learning how to help their patients.

With over thirty years of dental office communications experience, Jodie Pearson is excited to share her passion for the art of patient communications. Through public speaking and as a soft skills and implementation coach, Jodie has trained thousands of dental professionals in mastering the art of the Super Powers of patient communication. From getting more new patients to walk through your office door, to insurance verification, treatment presentation, case acceptance, patient collections and beyond, Jodie creates positive office cultures by helping you paint the perfect colors of communication that even the most difficult patients can’t say no to.

As a recipient of media generated referrals for years in the dental office, Jodie taught the art of patient conversion as a Member Consultant for 1-800-DENTIST, just one of the many colors you can choose from her palette. Through implantation of her methods, Jodie has observed offices she has worked with finally paint the picture of their dream office leading to higher levels of production and collections, and peace and satisfaction.

Jodie Pearson is Sr. Account Manager with Trojan Professional Services and an Affiliate with DIY Digital Dental Consulting team. She is a member of the Dental Speaker Institute, AADOM Speaker Consultant Alliance, Lifetime Member of AADOM, and a member of the Dental Entrepreneur Women’s DeW Crew. She is a writer, speaker, and frequent podcast guest.

Ms. Poppe has held many positions in the dental industry over the last 20+ years. Her expertise is proven by years of success in all aspects of practice operations. In addition to many years of clinical experience and practice management experience, Ms. Poppe has architected and facilitated numerous practice acquisitions, transitions, and relocations since she co-founded Stepping Stone Dental Partners in 2009. Her valuable experience as an owner and manager of a seven-practice affiliate group refined her process and approach to practice growth and management. Her ability to develop strong dental teams with excellent patient connection and communication skills keep her in high demand in the dental industry. In addition to her transition experience, she has a thorough knowledge of dental insurance, dental procedures, equipment, industry trends and best practice standards for patient service and care.
Ms. Poppe has a unique understanding of what it takes to help dentists achieve their practice vision. She is committed to listening to, understanding, and finding solutions for her clients. She delivers a passion and level of communication that truly set her apart. From practice startup to practice transition, she has the skills and knowledge to implement systems for practice and team success.

Bonnie Pugh started her career in dentistry over 30 years ago as a business team member and quickly moved into technology with a leading technology company. Bonnie is a uniquely skilled, versatile business and technology professional, offering 30+ years combined industry and business experience.

Bonnie is the co-founder of Practice Dynamics, a dental consulting company that focuses on balance driven success through systems, teams and technology. Prior to co-founding Practice Dynamics Group, Bonnie was the Product Line Manager for the Dental Division of Carestream Dental. She worked with the company for 23 years and in this role, she was responsible for the strategic planning of the dental practice management line of products. Bonnie is an avid sports fan and lives in Florida with her husband and wonderful family.

Adele Reische of Synergy Practice Management brings a unique blend of training, support and insight to her clients, coaching them through the shift from surviving to thriving. With over 30 years of experience in dentistry, management and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.

Adele is the Director of Member Relations of the prestigious Speaking Consulting Network (SCN) and placed runner up in the Spotlight on Speaking Annual Contest. She is also a graduate of The Consulting U, a masters training and continuing education program specifically for dental practice management consultants. Adele is an active member of the Academy of Dental Management Consultants, The American Association of Dental Office Management as well as a Certified Consultant in Employment Law and is the Director of Provider Affiliations with The Allana Smiles Foundation. Allanasmiles.org

Dana Russell, FAADOM, is the founder of Russell Dental Management and has been in dentistry since 1990. Having worked in all positions in a dental office, both general and specialty, Dana is well versed in how an office needs to function and the needs of those who work there.
With experience in clinical, management, and systematic implementation for success of treatment for OSA, Dana uses proven systems and protocols to tailor growth and office management to your individual needs. Each office has distinct variables that need attention and Dana has a unique ability to find the obstacles and turn them into opportunities while motivating your team members to be the best version of themselves.
Dana has been in dental office management since 2006 and holds the distinction of Fellow of the American Association of Dental Office Management. She is a member of the Academy of Dental Management Consultants.

Dr. Shelburne, an honor graduate from VCU’s Dental school, opened a private general practice in Pennington Gap, Virginia in 1981. In 2008, he surrendered his dental license to practice dentistry after being convicted of healthcare fraud and was sentenced to 24 months in Federal Prison. Now a subject matter expert for the ADA and a nationally known speaker, writer, and consultant, Dr. Shelburne candidly shares his mistakes, his experiences, what he learned as a result, and how to avoid the same life-altering experience. His goal? To increase legitimate reimbursement while reducing risk and to keep you out of prison.

Sadie Stewart is the President of Office Swell, a Honolulu based Dental Consulting Firm with trusted results. Sadie is a successful Practice Management Advisor, Certified Dental Technology Instructor, Keynote speaker for Dentrix Masters Society Hawaii, and an entrepreneur. Sadie is known for her comprehensive practice evaluations, expertise in the most current dental technology and coaching services.
She has managed several successful dental practices in Hawaii and Colorado and continues to share her expertise and knowledge to any practice needing a push in the right direction. Her career in the dental and healthcare field flourished because she has a passion for helping people not only become more successful, but to achieve every goal they set forth.
Sadie graduated from University of Hawaii at Manoa where she studied Business Administration and Psychology. She is dedicated to help your practice transform into the prosperous practice you vision all while utilizing current technology to streamline systems and protocols.
Currently, she is a proud member of The Academy of Dental Management Consultants, the American Association of Dental Office Management and the National Speakers Association.

As an international speaker, coach and owner of Inspired Hygiene, Rachel has guided thousands of dental professionals to elevate their hygiene services and systems while driving profits to the bottom line and developing empowered, engaged hygienists. Rachel draws from 30 years of experience as a hygiene profitability coach and clinical hygienist to deliver to-the-point interactive workshops and coaching programs. She is a past recipient of the Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator” and has been named one of the Top 25 Women in Dentistry by Dental Products Report. Her book “Return on Hygiene” has been called the Hygiene Benchmark Bible and used by dentists all over North America to uncover the true potential of their hygiene teams.

Olivia Wann is a former RDA and dental office manager and has been serving the dental profession as a compliance consultant since the year 2000 and as a lawyer since 2012. She has presented courses for the ADA, OSAP, Hinman Dental Society, and numerous state associations and district meetings. Her programs are nationally recognized as being educational, fun, and containing the most current content to keep attendees up to date. Olivia graduated from the Nashville School of Law with a Doctorate in Jurisprudence. She is licensed to practice law in Tennessee and Kentucky. She graduated magna cum laude from St. Joseph’s College of Main with a Bachelor of Science in Healthcare Administration. Olivia has authored several compliance manuals and written numerous articles in leading industry journals. She was one of the contributing authors for the ADA’s publication, Managing the Regulatory Environment: Best Practices.

 

Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Webber is a contributing author to several publications and blogs on the topics of practice management, customer service and leadership. She is a popular speaker at dental meetings including programs at Yankee Dental Congress, Hinman Dental Meeting, Texas Dental Association and AADOM Annual Conference as well numerous study clubs and dental societies nationwide. Carrie is a member of the Speaking Consulting Network and has been named a Leader in CE by Dentistry Today in 2021.

Amber Weber began working in the dental field as a Registered Dental Hygienist in 2005. With a background in accounting and her interest in the business side of dentistry, she moved into office management roles and ultimately into dental consulting. Amber has helped offices with overall practice management, hygiene systems and implementation and financial investigations for dental offices. Amber discovered embezzlement taking place in one of her clients’ office and complete thorough financial examinations for offices.

Amber was recently the runner-up in the prestigious Spotlight on Speaking competition, featuring dentistry’s best emerging speakers, and has been published in Dentistry Today magazine.

Working in healthcare for more than 20 years, Amy’s passion for risk management began after her own identity was compromised as a result of an improperly educated staff losing her X-rays. That passion has turned into a commitment to provide an easy to understand approach to complex regulations. Amy’s relatable stories of real-life data breaches make an otherwise boring and complicated topic easy to ingest.

As president of ACS Technologies, LLC, Amy oversees two divisions within the company. The largest, and her favorite, is the Training Division. Amy educates and consults dental practices specializing in HIPAA, Information Technology Security, Technology Disaster Preparedness, and Data Breach Mitigation. She also implements comprehensive compliance programs into practices, instilling confidence in organizations necessary for compliance. Amy is highly sought after to consult on data breach mitigations; she aids in minimizing the damage so practices can survive financially intact. Additionally, she consults for IT Providers nationally to ensure they understand HIPAA as it applies to themselves, as well as their dental clients. This enables IT Providers to continue driving the industry forward in a secure manner. The second department is the IT Security Services Division. Amy successfully manages the IT company catering to dental practices that desire to be safe, secure, proactive, and compliant with HIPAA.

Amy stays informed of evolving regulations and the ever-changing education landscape. In addition to ASCA and ADMC, she maintains memberships with Health Care Compliance Association, FBI Infragard, Cyber Health Working Group, HHS 405d, ASCII, Sonoma County Professional Women, and Sonoma County Professional Women. She is licensed by the Dental Board of California and the Academy of General Dentistry.

For over 40 years, I have been in the dental profession in various capacities. Early in my career, I worked with the US Army as a dental assistant, both domestic and abroad, in large dental clinics with all specialties for the service members. I changed my career path and joined the US Navy as an Electronic Warfare Technician. I graduated at the top of my class as an Advanced Electronic Warfare Technician (EW). After my time in the US Navy, I returned to the dental field and have successfully managed specialty, large group, and general dental practices for over 25 years.
I received my Fellowship from the American Association of Dental Office Management (AADOM) in 2016. In 2016 I was nominated as one of the top ten Office Managers of the Year. I am the past President of the SWFL AADOM Chapter. Been interviewed by Dental Products Report Magazine (Nov 2019) about improving claim adjudication and office efficiency with Vyne NEA electronic submissions. I am an active member of SCN, AADOM, and ADMC.
I am firmly committed to staying current within the dental arena. I am known as the “EagleSoft Whisper” in our industry. I enjoy sharing my knowledge of EagleSoft and teaching how to maximize practice management with all the technology offered today. I focus on helping teams improve their efficiencies, communications, and overall patient experiences through cohesive work environments. My extensive clinical background and leadership expertise provide a comprehensive mindset for team training.