Mindy Altermatt is a professional Success Coach and speaker who has a rich history in dental practice management. Her deep love and appreciation of dental practice leaders help her connect to the unique challenges they face on a daily basis. Her programs inspire attendees to “Make the Shift from Manager to Leader” while being thought-provoking, interactive, and relevant. She is committed to helping dental professionals achieve their goals and dreams while creating a life they love. She’s a lifetime AADOM member, earned her AADOM Fellowship (FAADOM) in 2010, and was AADOM’s office manager of the year in 2007. She’s also a member of the Speaking Consulting Network, the Academy of Dental Practice Management Consultants, and the National Speaker’s Association. She is married and lives with her husband Steve in Boulder, CO along with their adorable Havanese and poodle mix Lexi.
With an MBA focused on dental management and more than 30 years working in a general dental practice, Sandy Baird founded Baird Dental Business Concepts in 2005. Since then, Sandy has taught, trained, coached, advised, and partnered with a wide diversity of dentists and their teams. Sandy’s work experience covers almost every role in the practice from dental assistant to toilet bowl cleaner, allowing her to understand your practice from many different perspectives. She has a burning desire to help every team member perform at their highest levels, achieve their goals, and send their patients home feeling as if they want to tell everyone in town how amazing their dental office is.
Lois Banta is CEO, President and Founder of Banta Consulting, Inc., a company that specializes in all aspects of dental practice management. Lois has over 40 years of dental experience and consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of The Academy of Dental Management Consultants (ADMC), The Academy of Dental Office Managers (AADOM) and The American Academy of Dental Practice Administration (AADPA). To contact Lois and inquire about Banta Consulting or The Speaking Consulting Network:
Address: 33010 NE Pink Hill Rd, Grain Valley, MO 64029
Greg Beck is the President of Dental Practice Services, Inc. in Overland Park, KS, and the program manager of the Private Dental Plan™ Program. DPS sets up customized dental service plans for dental offices to offer dental coverage directly to their patients and to the public, in lieu of recommending insurance. A Private Dental Plan™ is ideal for an office that wants to develop a patient base separate from insurance-based dentistry or for an office that wants to eliminate unwanted dental plans and convert patients to their own plan. DPS has operated the PDP program since 2002 and works with other dental consultants to promote the concept of a self-administered plan in dental offices around the country.
Dr. Charles Blair is dentistry’s leading authority on insurance coding strategies, fee positioning and strategic planning. He has individually consulted with thousands of practices, helping them identify and implement new strategies for increasing legitimate reimbursement. Dr. Blair’s extensive background and expertise make him uniquely qualified to share his wealth of knowledge with the dental profession. A widely-read and highly-respected author and publisher, he currently offers several publications, Coding with Confidence, Administration with Confidence, Diagnostic Coding for Dental Claim Submission, Medical Dental Cross Coding with Confidence and the Insurance Solutions Newsletter. Also through his expertise, he founded www.practicebooster.com which optimizes insurance administration and aids in maximizing reimbursement. He holds degrees in Accounting, Business Administration, Mathematics and Dental Surgery.
Chuck Blakeman is a successful entrepreneur, an internationally acclaimed speaker, Weekly Inc. magazine contributor, best-selling author and world-renowned business advisor who has built eleven businesses in eight industries on four continents. His first book, “Making Money is Killing Your Business” was rated #1 Business Book of the Year and his second book, “Why Employees are ALWAYS a Bad Idea” has been named one of the Top Ten Business Books of the Year. Both books are required reading in several university MBA and entrepreneurial programs.
If you are faced with the challenge of how to:
• Get everyone to participate and share in building a great practice
• Grow faster, increase profits and have exponentially lower turnover
• Turn employees into stakeholders and managers into participation age leaders
• Attract and retain stakeholders who are all self-motivated and self-managed
• Make more money in less time and get off the treadmill
…then Chuck can help.
Chuck started and built eleven businesses in 25 years in the U.S. and internationally, and now uses his experience to help dentists, practice owners and executives create success. His company, Crankset Group, inspires and transforms your approach to business and your future. Chuck is a rare combination of successful business owner, speaker and author who inspires leaders and provides simple tools to transform their business.
Jonathan A. Bregman, DDS, FAGD, is a clinician, speaker, author, trainer, and ‘Dentist to Dentist Success Coach’ Dr. Bregman has personally led successful dental practices for more than 30 years and worked as a part-time Adjunct Faculty member at the University of North Carolina School of Dentistry. He has presented over 150 programs on early oral cancer detection and on practice management topics in 45 states and abroad. He has also been honored as a presenter at all major US and international dental meetings in the past 7 years. To Dr. Bregman, the goal for all dental practices must be to maximize the quality of patient care which, then, will directly enhance the financial bottom line.
Tina Brown, FAADOM is the founder and President of Dental Practice Enhancement and brings with her over 35 years of dental office experience. She specializes in the art of practice management skills and also offers Virtual Assisting for the administrative team. As a Virtual Office Manager, Coach, Author and Speaker Tina was the source material expert for Ashworth College, an online Dental Administration course and an instructor for Dental Career College. Tina is a Fellow and lifetime member of the American Association of Dental Office Management (AADOM) proud member of the Speaking Consulting Network (SCN).
Leslie is a speaker and consultant specializing in Infection Control, OSHA Compliance, Dental Practice Act, HIPAA regulations, and treating special needs patients. She is a Certified Speaking Professional whose fast paced, entertaining programs have earned her the reputation as an outstanding speaker in dentistry. In the dental field since 1972, Leslie now devotes her time to providing training and education for dental professionals on how to keep patients and the dental team safe.
Leslie delivers up to date, accurate information that dental teams can relate to. She is often called upon by governmental agencies and dental corporations to consult after infection control breaches are found. Her “in the field” experience provides thought-provoking images of do’s and don’ts to help dental teams avoid infection transmission and accidents. When time permits, Leslie shares tips, tools, and hands-on activities to make training memorable, repeatable, and sticky.
Leslie helps dental teams navigate the sea of state and federal regulations. Her vast experience in dentistry, along with her OSHA knowledge, gives her a unique, in the trenches, perspective on how dental practices can best meet compliance. Whether it is presenting to a large group, consulting in a dental practice, or one on one coaching, Leslie helps simplify and streamline complex regulations.
After working with Leslie, office managers say they have more confidence and know exactly what to do to protect their patients, practice, and team. Leslie’s programs can be delivered at association meetings or remotely by webinar. Leslie provides step by step checklists and action plans that can immediately be implemented to keep the information fresh long after the training.
For the 7th year in a row, she has been listed as a “Leader in Consulting” by Dentistry Today. Leslie is an authorized OSHA Trainer and a PACE provider by Academy of General Dentistry.
Debi Carr brings over 28 years of executing safety and security measures in information systems and technology. Debi Carr is a HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems provider, HIPAA Certified Professional, Certified Ethical Associate, and she holds various IT management certifications.
As a practice management consultant with Global Team Solutions, Chris Ciardello is passionate about sharing his expertise in the areas of technology and marketing as it pertains to the dental office. Chris has a distinctive knack for understanding the needs of an office and he communicates those needs to the team, which creates a cohesive, productive atmosphere.
He began his career in dentistry as an office manager after graduating from the University of Texas, San Antonio with a BA in marketing. Chris is a member of the Academy of Dental Management Consultants.
Tracy Civick is a powerful speaker, coach, and author. She focuses on motivating dental front office teams to grow practice revenue and get a better handle on the daily dental practice front office tasks. After working her way from answering phones to managing two dental offices, Tracy created Front Office Coach with the goal of helping dental teams maximize every opportunity to increase revenue for the practice. She has been so blessed to help dental offices across the country reach their goals, encourage their teams, and find success. Tracy travels the globe speaking on topics such as: The New Patient Experience, The Insurance Benefit Breakdown, Successful Scheduling, A/R Management, Patient Culture, and her most popular title How to Immediately Increase Case Acceptance Without Being Held Hostage by Insurance. Her memberships include The Academy of Dental Management Consultants and AADOM.
Andy Cleveland, “The Accounts Receivable Ninja” has been in the revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up he developed a proficiency in recovering lost revenues and rose to the top of his field. He realized his skill sets were better utilized working with practice owners so, he moved to the service side of the business. Currently, he consults with dentists and is responsible for training and coaching their staff. He has partnered with numerous best in class service providers to help dentists optimize their accounts receivable process to ensure maximum profitability. Not only is it rewarding to help practices achieve greater efficiency but, improving key areas such as employee satisfaction and recare as well. He is a member of The Academy Of Dental Management Consultants (The ADMC), a creator of The Dental Resource Partners and Practice Support Network dental groups, a speaker and consultant that enjoys specializing in the dental field.
Linda Drevenstedt, MS, President of Drevenstedt Consulting, LLC is a leadership/management coach, life coach, speaker, author, and webinar developer with an insightful and broad perspective. Her “Steel Magnolia” approach is honest and straightforward with a spoonful of sugar. She has real “in the trenches” experience from dental hygiene, dental assisting and managing a multi-specialty dental group practice. She holds undergraduate degrees in Dental Hygiene and Business Management, and a Master’s degree in Health Care Administration. Her certifications include: Talent Smart Emotional Intelligence, Target Training International Insights on Behavior and Motivators, Everything DiSC and Leadership Coaching. Dentistry Today has voted her a “Leader in Consulting and Speaking” for the past 15 years. Linda’s new book, Life Path by Design, an Amazon best seller is currently available on Amazon. Email her at email@example.com
Teresa is a popular speaker on managerial excellence and dental insurance. As a lifetime member and a Fellow of AADOM, she understands your struggles and celebrations. Audiences often comment she connects with the crowd because of her prior extensive experience as a manager. She is a member of the Academy of Dental Management Consultants and the National Speakers Association. Teresa was recently named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is regularly recognized as a Leader in Consulting by Dentistry Today. Recently, she provided consulting assistance in the development of the American Dental Association’s Guidelines for Practice Success™. Teresa received her Master’s Degree in Healthcare Management from Marymount University.
Debra Engelhardt-Nash has been in dentistry over 25 years. She is a trainer, author, presenter and consultant. Debra has presented workshops nationally and internationally for numerous study groups and organizations included ADA, Hinman and Chicago Dental Society. Debra is the 2015 recipient of the Gordon Christensen Outstanding Lecturer award. She is currently the President of the Academy of Dental Management Consultants.
Mary Fisher-Day is the Founder of The Dental Business, Bites and Business, Legacy Dental Coach and the Author of “The Dental Business; a Blueprint for Success”, a book written for dental practice owners and managers. Mary has penned articles for multiple publications and blogs. She is a speaker and has been a featured guest on a multitude of dental podcasts and webinars.
Mary has served the dental industry for more than thirty years. Through her experience in both Clinical and Managerial roles in dental practices, she has great insight into the inner-workings of a dental practice. She understands the role of management style in practice culture. Mary’s clients see results quickly. Every management program is customized to addresses urgent concerns first. She strives to see dental teams enjoy going to work each day in a successful practice and have worry-free time away from the office.
Mary is a member of the Academy of Dental Management Consultants, the Dental Consultant Connection and the American Association of Dental Office Management.
Jeanne Giovenco, Founder and CEO of GIO Dental Consulting, has over 30 years of experience in the dental industry and is a Certified Dental Practice Management Administrator. She has an extensive background which includes both clinical and business experience, and she is also a well-respected author and lecturer in the field of dental consulting strategies. She has worked as a Certified Dental Assistant, Business Manager, Management Consultant, Dental Software Trainer, and Dexis Radiograph Instructor. She is a member of the Association of Dental Office Management, the Illinois Dental Assisting Association and the Academy of Dental Management Consultants.
Using her exceptional interpersonal and communication skills, Jeanne’s concentration for the past several years has been in Training and Development. She has been very successful in helping practices increase productivity, improve time management and increase customer satisfaction. She creates a comfortable learning environment that encourages, motivates, and supports all levels. She is devoted and driven to assist doctors and teams in achieving their objectives and goals.
Dr. Hazel Glasper has practiced comprehensive dentistry her entire career and is an emerging thought leader in the field. Committed to advancing the perception of oral health, Dr. Glasper founded Teach Me Dental, a national oral health campaign, and The Comprehensive Dental Continuum (TCDC), a consulting agency that teaches dentists to implement the principles and practices of the comprehensive model, which have allowed her to work 3 days a week and collect millions in practice revenues.
Recognized as a trailblazer and a game changer, Dr. Glasper has distinguished herself in the medical community as a physician of the oral cavity. An expert on the links between oral and systemic disease, her groundbreaking conferences have reached over 4 million people globally, connecting and educating dental and non-dental healthcare providers on the significance of oral-systemic links and their impact on the oral healthcare crisis.
Dr. Glasper has been featured in numerous dental publications and appeared on multiple nationally syndicated media outlets. Spokesperson on Oral Health for the American Heart Association in Maryland, she is a lead member of the Legislative Committee at Maryland Dental Action Coalition and a panelist at a Senate Hearing to address oral health issues in Maryland.
Dr. Glasper is redefining comprehensive dentistry. Her company slogan Sell More Dentistry Save More Lives encourages dentists to understand their vital role in medicine and establish themselves as critical members of their patients’ healthcare team.
Mary Govoni is an internationally recognized speaker, author and consultant, working with dental teams for over 40 years on clinical efficiency, OSHA compliance and infection prevention, HIPAA compliance, ergonomics, and team communication. Mary is a Certified OSHA Outreach Trainer and assists dental practice across the country in achieving compliance with regulatory requirements. Mary also is known for her practical approaches to implementing systems and protocols to enhance patient safety. Mary a past president of the American Dental Assistants Association, a member of the American Dental Hygienists Association, a member of the Organization for Safety Asepsis and Prevention, the Academy of Dental Management Consultants, and the Speaking and Consulting Network. She has published numerous articles in Dental Economics, The Dental Assistant Journal, RDH Magazine, Dentistry Today, Inside Dentistry and many others.
Over her 25 years of experience in the dental industry, Andrea has led practices from many positions: dental assistant, hygienist, office manager, Dentrix trainer, practice management consultant and speaker. She is passionate about sharing her love of dentistry and her enthusiasm for practice success with audiences around the nation. In founding On Point Dental Consulting, she can bring this directly to teams within their practices, and by speaking to larger study clubs and audiences around the US, Andrea empowers teams to effect change within their daily work lives. Her gift of connection and empathy is a key element in engaging with audience members, as well as developing leadership one on one with her clients. Winner of the coveted 2018 Spotlight On Speaking Award at the Speaking Consulting Network annual meeting, Andrea wants to bring her enthusiasm and passion for dentistry and the teams who provide it to your event or office. Contact her today!
Chris Haines is the founder and CEO of Dental WebSmart Insurance Solutions, LLC and has been working in the dental field for 35 years; her education, practice management and clinical skills allow her to provide a modernized technology to her consulting services. Chris is a Dental Insurance Electronic Payment Specialist who engages the dental provider, clearinghouse and payer in simplifying this process and has implemented the newest technology-driven insurance systems by streamlining the front office to improve cash flow and move the practice into leaving a paper-based insurance payment system to an electronic based payment system. Her systems of EFT & ERA Technology achieve better cash flow, improves claims submission, faster payment cycle, improved provider relations and treatment acceptance for the new technology era in dentistry! Chris has written articles for online dental blogs, DeW Life magazine, done podcasts with Howard Farran #340 and The Digital Trade Show. In 2018 Chris wrote a CE accredited e-course on EFT & ERA Technology. She was an honored keynote speaker at the ADAA in November 2016 and continues speaking today. Chris is a member of The Academy of Dental Management Consultants (ADMC), and a member of the American Association of Dental Office Management (AADOM).
Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. Laura has been published in Dental Assisting Digest, Dentaltown, and Dentistry IQ. She is also a fellow of the American Association of Dental Office Management, a national and international speaker on dental practice management for leading dental authorities, state and local dental societies, study clubs, and an advisor to several companies within the dental community. She is a member of the National Speakers Association and the Speaking Consulting Network. Laura was recognized as one of DPR’s Top 25 Women in Dentistry in 2016.
When Laura isn’t filming for Front Office Rocks, writing articles or blogs, speaking at an event, or managing a busy dental practice, you can find her on Dentaltown or in her own “Ask Laura” forum, where she responds to dental team members’ questions and shares her experience and expertise as a dental office manager.
Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Writer and Coach passionate about helping dental professionals create their next level of success and a practice that they love. Ginny is best known for her expertise in practice growth and leadership with a focus on breakthrough communication success and employee engagement. Ginny is the Founder and President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. She proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] and Ginny has presented Practice Management 101 to the students at Harvard School of Dental Medicine. She is a Past-President of The Academy of Dental Management Consultants. Ginny’s book, PIVOT, Practice Leadership Redefined, was released in the fall of 2016 and she is introducing the book to dental study clubs around the country with her new program, PIVOT Leadership Live!
Whether she’s delivering engaging talks on the lecture circuit, or working directly with dynamic dental teams in practices nationwide, Kay puts decades of hard-earned experience to work for her valued clients. She started out as an ambitious assistant, and quickly worked her way to front office roles like treatment coordinator and office manager. Her natural leadership skills and proven talent for building and motivating teams, continually improving business systems and enhancing practice profitability led her transition to fulltime practice coaching. Since then, Kay has been a driving force in helping hundreds of practices exceed their goals, as well as an inspiring presenter who brings audiences warmth, laughter and most importantly, tips, tricks and practical advice they can immediately put to work and get tangible results.
Tija was named one of the Top 25 Women in Dentistry by Dental Products Report. Member and former VP of the American Dental Assistants Association, Tija holds the honor of Master. She is a board member for Dental Products Report Magazine and contributor to several dental publications. Founder of the Dental Assistants Study Club of St. Louis and director of the Dental Careers Institute, her passion is equipping dental teams with the knowledge to grow.
A noted authority on treatment presentation and the effective use of photos and video in the dental practice. Janice consults and coaches “hands on” and through articles published and programs presented. Even dental hygiene schools use her written protocol standards for both image and effective communication.
After earning her degree in Organizational Behavior from The University of San Francisco, Janice has invested more than 25 years’ as a dental consultant, helping her clients gain higher treatment acceptance and attract higher quality patients. As an international author and speaker on what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Her energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPA’s, Henry Schein, and many, many more.
Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She really is the expert on personal presence & professional success in dentistry today. Her input on how patients see you TODAY is spot on and priceless. She takes offices through a 30-point IMAGE evaluation that allows those offices to set themselves apart from their competition.
Laura has worked in dentistry since 1981. She has worked in dental offices, worked for a prestigious management consulting firm, Pride Institute, and owned and operated her own business, Jamison Consulting since 1992. Actively participating as a speaker and member of AADOM since 2005, and a member of ADMC since 2004, Laura was elected Vice President/President-Elect in 2016 and will serve as President of ADMC until 2020. Laura joined Henry Schein as a 360 Practice Development Coach in February 2018 and is thrilled to be serving dentists in Ohio.
Dayna Johnson loves her work. During her career of managing an amazing dental practice on beautiful Whidbey Island in Washington state, she started training and consulting with other dental practices around the region and found that was her life’s work. Now with more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a direct, pragmatic approach, Dayna helps clients develop standardized protocols for all practice management systems.
Seeing a need in the dental industry for more resources, she founded Novonee – The Premier Dentrix Online community in 2016 and helps cultivate Dentrix superusers all over the country. Dayna knows that your entire day revolves around your practice management software and the more you learn the more productive and stress-free your office will be.
When she is not training, speaking or writing an article, Dayna enjoys spending time in the garden, golfing and hiking in the Rocky Mountains. Dayna is a total foodie and when on the road searches out local restaurants to support the local economy.
Trish Jorgensen has had more than 35 years’ experience working in the dental field. Trish was the Office Administrator for a highly productive dental practice for 30 years. She implemented many structures that led to increased profitability, efficient collections, and cohesion amongst team members, she has had extensive training in management, accounting, computer operations, and Dentrix Software. Trish is a Certified Dental Assistant, which allowed her the opportunity to distinguish activities that were most productive in a dental practice and visualize the potential of an efficiently-run office. She implemented a proven structure in 1989 which resulted in immediate growth in treatment acceptance, building relationships, new patient conversion, retention, knowing your true numbers, with systems and protocols. In March of 2014, Trish decided to take her skills and experiences to benefit other practices all over the country have had great results in implementing a road map to a successful business.
Retired from 38 years of clinical practice and small-business ownership, Dr. Wayne Kerr’s passion as a speaker is to “shorten the learning curve” for today’s young practitioners. He was recognized many times as a civic and small-business leader and was awarded Fellowship in the ACD, ICD, and PFA, Mastership in the AGD, and is a recipient of the Life-Long Learning and Service Award.
Lynne is the Founder & CEO of Victory Dental Management. As a previous Practice Administrator herself, she understands the obstacles you face and what it takes to lead your team to success. Her passion is to help dental practices reach their full potential, increase their productivity and profitability while enabling them to deliver the best patient care and customer experience. Lynne is a lifetime member and Fellow of AADOM as well as a member of the Academy of Dental Management Consultants and Speaking Consulting Network. She frequently writes for leading dental publishers, dental forums, multiple state association newsletters, and The Observer. Her speaking topics include areas around building a winning team, leadership, management, communication, improving profitability, understanding how role and responsibility affect profitability, and how to take your team to the next level.
Trish Lewis-Clark, FAADOM spent nearly 30 years as a CDA, RDA-EF. Her experiences allow her to share her insight on what works and what doesn’t in the medical profession. As a coach and speaker, she regularly draws on her experiences in the front office and with dentists and doctors. Trish is an ambassador and Lifetime Member of the American Association of Dental Office Management (AADOM), achieved the distinction of Fellowship with American Association of Dental Office Management (FAADOM). She is also a member of the Speaking Consulting Network and Allied Speaker and Consultants and a published author in AADOM Observer magazine for dental practice leaders.
Trish’s faith is deeply important to her. Outside of work, she enjoys traveling and spending time with her husband, Gregg, and their German Shepherd, Schatze. She is very involved in her community and enjoys giving back with charity work.
Kelly Lynch is an Office Manager, a published author, a Practice Growth Specialist, and a Team Cross Training Guru! Kelly has worked in and managed dental offices for over 25 years and spent 12 years in retail and hospital management. She is a FELLOW, Lifetime Member and Ambassador of AADOM (The American Association of Dental Office Management) and was awarded the AADOM Practice Administrator of Distinction in 2016. Kelly is also a member of the Speaking Consulting Network and the Golden Girls of Dentistry.
Her book, “10 KNOWS to Get to YES! Elevate Your Dental Practice Through Patient Centered Care”, is a practical guide to help practices become the Platinum Level Practice they know they can be! She has published articles in numerous dental publications and has been a consistent contributor to many eBooks. In December 2018 she was interviewed by CUTV News Radio for their Empowered Women Professionals Series. Founding Platinum Practice Solutions in 2015, her mission is to share her skills and knowledge with dental practices, by helping the doctors and teams create a practice that consistently surpasses patient expectations and is highly productive; while reducing stress and having more fun!
Born and raised in Maine, Kelly lives in Sanford with her husband and has been blessed to have her mother, her two children and five grandsons living close by. She loves gardening, cooking and exploring the great outdoors on her purple motorcycle!
JoAn Majors works with organizations in the dental industry who want to improve predictability, profitability and PASSION with soft skills. She knows the dental industry because she comes from it and has spent the last two decades focused on the soft skills that create value for the procedure, service, practice or relationship. Fondly referred to as the “word surgeon” she finds ways to turn tough talk or technical conversations into scalable systems that create more value and stronger connections. She co-founded, The Soft Skills Institute, a Nationally recognized AGD PACE provider with her dentist husband and greatest champion, Dr. Chuck Majors.
Published in 25 magazines and newsletters, she’s also written four books. Her fifth, Soft Skills or Tough Talk will be available soon. She holds the highest earned speaking designation from the National Speakers Association and is a member of multiple other organizations. Her happy place is at the front of the room inspiring teams to action with her signature “open arms” communication. This is supported by high value online content for follow up implementation by the team’s executor. JoAn still functions as a Comprehensive Care Coordinator part time in the practice and is the creator and co-host for, SpouseTales; the unofficial podcast for the dental spouse, their spouse and a favorite to the “day wife” in a dental life.
As a former Business Administrator and the Founder/CEO of Elevation Dental Consulting, Tiffany Maly is able to marry her management experience to her passion for connecting, creating, and cultivating. By connecting people, she helps teams build cultures of innovation and thriving collaboration…In doing this, she helps her clients create solutions for interoffice conflict, case acceptance, solution-oriented workflows and more…This leads to the cultivation of an office culture that exudes professionalism, quality of care, and a sense of belonging that in turn helps to retain patients and increase referrals.
Tiffany is fervent about bridging the gaps between team members as well as those they serve, brainstorming solutions to solve problems unique to an individual practice, and inspiring a team culture that fosters both personal and professional growth. She is a visionary for change with a resonating conviction that connecting with others and building relationships is the only way to overcome obstacles and achieve sustainable success.
Tiffany is the author of Little Miss Ava, a children’s book written for her daughter. She is also a Fellow of the American Association of Dental Office Management (AADOM) and a member of the Speaking Consulting Network (SCN), the AADOM Speaker Consultant Alliance (ASCA), the American Association of Dental Consultants (AADC) and the National Speakers Association (NSA).
Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture. She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is author of three books; “TA-DAH”, “Delivering W.O.W. Service”, and “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7-pound Yorkie!
Kim has worked in dentistry for the last 30 years. She spent those early years managing and leading large dental practices. Kim eventually served as Director of Operations overseeing multiple practices and specializing in the pre and post-acquisition process, as well as scratch startups. In 2013 Kim founded True North Dental Solutions. At True North Kim focused on practice start-ups and continued consulting through the pre and post-acquisition process. Kim went on to merge her company with the Avitus Group to start Avitus Dental Management Solutions, a full service dental consulting firm to include building a successful in-house virtual dental billing company. Today Kim is a Dental Practice Transition Consultant and Broker for Professional Transition Strategies. Kim is a Certified Professional Business Coach and holds memberships with ADMC, DEN, and AADOM. Kim’s strengths are found in Business Transition/Acquisitions, Startups, Speaking, Leadership Coaching, Business and Team Development.
Kim McQueen is President and Founder of Common Sense Dental Advisors (CSDA). Her company specializes in developing and executing marketing strategies customized to help clients achieve their business goals. Kim is also the Executive Director of the American Association of Dental Office Management (AADOM). She oversees the membership operations, association relations, and is the meeting planner for the AADOM annual conference. In addition to a busy career, Kim is involved in many charitable organizations, including Oral Health America (OHA), serving as a past chairperson for the Annual Gala, volunteering for the Downs Syndrome Network, and is a trained hospice volunteer. She resides in Champaign, IL with her husband and enjoys spending time with her grandchildren and riding her Harley.
Dr. David Moffet BDS FPFA CSP is an Australian Dentist and an international expert in Dental Practice Management. He is a skilled dentist, dynamic speaker, and a proven business growth coach, and is the #1 Authority on World Class Dental Customer Service. An accomplished writer and blogger, he is also the author of the three years running #1 Amazon Bestseller “How to Build the Dental Practice of Your Dreams (without killing yourself) in Less than Sixty Days!” He is the inventor of The Ultimate Patient ExperienceTM, a simple to implement patient retention system he used to build and subsequently sell (for several million dollars) his very successful Dental Office located in working class western Sydney. Dr. Moffet now spends his time speaking, lecturing and writing, as well as coaching private Dental and non-dental clients (in USA, Great Britain and Australia and New Zealand) on how to improve their businesses and practices by focusing on customer service and patient retention. He has spoken in New York, London, Copenhagen, Cleveland, Manchester, Las Vegas and Philadelphia, as well as in Sydney, Canberra Melbourne, Adelaide, Brisbane and Perth. The bottom line is – Dr Moffet delivers results. By understanding and implementing his customer service concepts and mastering communication skills, professional service businesses can easily replicate this success and successfully apply it in their own industry.
Dana Moss, founder of PPO Dental Consulting, is a dental business coach with a focus on front office systems. She is a money finder, practice builder, and team motivator. Her clients report increased patient retention and case acceptance, lowered accounts receivable and speedy insurance claims payment. Dana has refined the fundamental solutions for developing a successful and lucrative practice. In addition to consulting in dental practices, Dana has worked as a front office coordinator, insurance specialist, practice administrator and as a registered dental assistant. Her years of experience in leading PPO practices bring firsthand knowledge of what it takes to be profitable. Dana’s presentations share the technology that is needed, language skills to promote, and systems to ensure a successful business.
Laura J. Nadler is the CEO of WorkingCat, Inc, a Dental Industry consulting firm. She has been in “teeth” since 1993 with most of that time spent leading sales & marketing teams for manufacturers and digital marketing companies worldwide. She has consulted directly with practices on marketing and practice management and has spoken and consulted around the globe for DenMat, Netsertive – a Google partner, Boston University, University at Sea, Pride Institute, Sesame Communications, ACP and others. She specializes in team building, digital marketing, and teaching practices how to wade through the morass of the internet. Her dynamic lectures are of-the-moment, incorporating the latest news and trends from the ever-changing digital landscape.
Theresa Narantic, has been in dentistry over 35 years growing dental businesses and dental teams. An expert in efficiency, she has worked successfully to begin practices from scratch start-up, transition and assisted with acquisitions. Theresa shares her understanding in all areas of management and leadership in general dentistry and specialty. In 2003 Theresa began her own business which focused on guiding Drs. with the start-up process through the first years of business to improving productivity and profitability which has been key to seeing their business flourish. Marketing, team training, treatment presentation and hygiene development are some of the areas she has successfully helped dental practices initiate and strengthen within their businesses. Theresa joined PPC in 2002 and is the Consulting Partner for the firm. Prior to becoming a member of the team at PPC, she was a senior consultant for a national consulting company and successfully completed continuing education with Dale Carnegie. Her passion for helping others was an obvious complement to a career in the health care field. In 2006 Theresa was sponsored into the Academy of Dental Management Consultants by Dr. Paul Homoly where she joined a field of members of distinction and is currently on the Board of Directors. She is also an active member of SCN, Speaker Consulting Network since 2011. In addition to consulting, she writes, speaks and presents in webinar formats for many organizations. One of the most gratifying areas of personal success has been assisting dental team members achieve their potential by changing the self images of young women from being job-oriented to career minded. Theresa is also a highly regarded D1 collegiate, USAV and IHSA volleyball official. She loves spending time with her family and friends which frequently involve traveling. Contact Theresa
Laurie Owens, CPC, CPB is the Director of Medical Billing Education for Devdent. She brings over 16 years of experience educating dental practices on billing medical insurance and the techniques to get claims paid. Laurie believes that patients should be able to utilize their medical insurance for procedures due to oral systemic conditions. Through on-site training, medical billing for dentistry courses, follow-up consulting, along with Seattle Study Club, ACT Dental, and AADOM lectures, Laurie has assisted dental practices in successfully billing medical insurance to collect benefits that would have otherwise been unclaimed. Her training in medical billing has increased practice revenue and patient satisfaction. As an AADOM member, Laurie works closely with chapters to further, educate and enlighten with tips and tricks that medical insurance does not tell you.
Sandy Pardue is Director of Consulting with Classic Practice Resources. She is a keynote speaker, author and practice management consultant. She has assisted hundreds of doctors with practice expansion and staff development over the past 25 years. She is known for her comprehensive and interesting approach to dental office systems, and offers a refreshing point of view on how to become more efficient and productive in a dental practice. Dentistry Today Magazine has recognized Sandy as a Leader in Consulting every year since 2003.
Marsha is President of MSP Consulting, has over 30 years experience in the dental office environment, first as a Registered Dental Assistant and then as an Office Manager. She has spent the last 12 years as a dental management consultant and enjoys helping practices put systems and financial plans in place to help make their offices more productive, more efficient and less stressful. She has experience in scheduling, collections and setting production goals and obtaining them. She has worked with computers in the dental office for over 15 years and is a certified trainer for Dentrix. Marsha maintains a working knowledge of daily dental office activities and issues by helping out at her husband’s dental practice when time allows. Marsha is a Certified Consultant in Employment Law Compliance and Integrated Performance Management with Bent Ericksen & Associates, as well as a lifetime member of the American Association of Office Managers (AADOM), The Academy of Dental Management Consultants (ADMC) and The Speaking Consulting Network (SCN). She is also a Certified Dentrix Trainer.
Ms. Poppe has held many positions in the dental industry over the last 20+ years. Her expertise is proven by years of success in all aspects of practice operations. In addition to many years of clinical experience and practice management experience, Ms. Poppe has architected and facilitated numerous practice acquisitions, transitions, and relocations since she co-founded Stepping Stone Dental Partners in 2009. Her valuable experience as an owner and manager of a seven-practice affiliate group refined her process and approach to practice growth and management. Her ability to develop strong dental teams with excellent patient connection and communication skills keep her in high demand in the dental industry. In addition to her transition experience, she has a thorough knowledge of dental insurance, dental procedures, equipment, industry trends and best practice standards for patient service and care.
Ms. Poppe has a unique understanding of what it takes to help dentists achieve their practice vision. She is committed to listening to, understanding, and finding solutions for her clients. She delivers a passion and level of communication that truly set her apart. From practice startup to practice transition, she has the skills and knowledge to implement systems for practice and team success.
President of Penny Reed & Associates, Collierville TN
Penny Reed is the founder and president of the dental coaching company – Penny Reed & Associates. She works with dentists and their teams to increase their focus, improve their systems, and accelerate their results. As a professional speaker, she shows dental teams how to reach their goals through greater communication and focus. She has actually written “the book” on practice growth titled, Growing Your Dental Business. In addition, she is the host of the podcast, The Growing Your Dental Business Show, on iTunes. As a result of her work, her clients are more focused, have more income, and have happier teams. On a personal note, Penny is a major Disney fan. It’s her happiest place on earth – and she is always plotting her next Disney adventure with her family.
Dana Russell, FAADOM, is the founder of Russell Dental Management and has been in dentistry since 1990. Having worked in all positions in a dental office, both general and specialty, Dana is well versed in how an office needs to function and the needs of those who work there.
With experience in clinical, management, and systematic implementation for success of treatment for OSA, Dana uses proven systems and protocols to tailor growth and office management to your individual needs. Each office has distinct variables that need attention and Dana has a unique ability to find the obstacles and turn them into opportunities while motivating your team members to be the best version of themselves.
Dana has been in dental office management since 2006 and holds the distinction of Fellow of the American Association of Dental Office Management. She is a member of the Academy of Dental Management Consultants.
As a practicing dental hygienist, successful business owner and a national speaker, Minal engages in the ever-changing marketing landscape and understands how to connect with the ideal new patient. Born in India, and after getting to experience childhood in the U.S. Virgin Islands, Minal chose to attend Rutgers University. While in college, she developed a passion and deep appreciation for dental marketing. Utilizing her insight and expertise, Minal launched her company by breaking a Guinness World Record to support and spread awareness about oral hygiene and breast cancer. Due to her innovative marketing strategies, she has since been featured on many press platforms including Huffington Post, Dentistry IQ, DrBicuspid, Dentistry Uncensored with Howard Farran, Thriving Dentist Podcast Show by Gary Takacs, and more. She continues to help dental practices succeed by sharing her passion and knowledge on streamlining dental marketing for real conversions. In today’s ever-competitive business market, Minal has become a sought-after speaker because of her upbeat personality and the ability to connect with groups of all sizes. When speaking to an audience, she offers a unique approach, which helps draw full engagement from the crowd. She is always highly informative whenever presenting with small and larger groups of over 400 while seamlessly weaving amusing stories, current trends and cutting edge marketing tips for an overall captivating experience. Minal brings with her a wealth of knowledge that allows an audience to feel empowered with new techniques to implement right away. Her attendees leave with renewed business confidence, cutting edge marketing strategies and training concepts that can be implemented right away.
Dr. Shelburne, an honor graduate from VCU’s Dental school, opened a private general practice in Pennington Gap, Virginia in 1981. In 2008, he surrendered his dental license to practice dentistry after being convicted of healthcare fraud and was sentenced to 24 months in Federal Prison. Now a subject matter expert for the ADA and a nationally known speaker, writer, and consultant, Dr. Shelburne candidly shares his mistakes, his experiences, what he learned as a result, and how to avoid the same life-altering experience. His goal? To increase legitimate reimbursement while reducing risk and to keep you out of prison.
Theresa provides the tools and systems necessary to become skilled in all aspects of clinical and administrative practices, risk management, and patient/practice protection. Additionally, she gives you the power to understand the oral-systemic link, allowing you to help your patients and your community become healthier. Theresa is an RDA, managed a general practice for over 20 years, is the Founder of Career Express Dental Assisting School, a California CE provider, as well as a provider for the California Radiation Safety Course. Theresa’s love of dentistry and teaching, combined with her extensive hands-on experience of over 35 years, uniquely qualifies her to train dental teams. She leaves them empowered, informed, and able to implement what they have learned as soon as they return to the office.
Lisa Marie Spradley, FAADOM, is the Front Desk Lady. With 20 years of experience, she works in the dental office and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a communication coach and speaker, she helps teams develop skills to increase production, patient retention, and personal satisfaction. A Fellow of the American Association of Dental Office Managers (AADOM), Lisa was honored to be chosen as the 2014 Office Manager of the Year. In 2015, she was named one of the Top 25 Women in Dentistry.
Sadie Stewart is the President of Office Swell, a Honolulu based Dental Consulting Firm with trusted results. Sadie is a successful Practice Management Advisor, Certified Dental Technology Instructor, Keynote speaker for Dentrix Masters Society Hawaii, and an entrepreneur. Sadie is known for her comprehensive practice evaluations, expertise in the most current dental technology and coaching services.
She has managed several successful dental practices in Hawaii and Colorado and continues to share her expertise and knowledge to any practice needing a push in the right direction. Her career in the dental and healthcare field flourished because she has a passion for helping people not only become more successful, but to achieve every goal they set forth.
Sadie graduated from University of Hawaii at Manoa where she studied Business Administration and Psychology. She is dedicated to help your practice transform into the prosperous practice you vision all while utilizing current technology to streamline systems and protocols.
Currently, she is a proud member of The Academy of Dental Management Consultants, the American Association of Dental Office Management and the National Speakers Association.
Adrienne Twigg is an HR and employment compliance specialist with Bent Ericksen & Associates. Adrienne provides educational programs, training, and human resource services to dental professionals across the country. With her HR expertise and experience, coupled with a background managing a large dental group practice for 17 years, Adrienne’s presentations are insightful and practical, with an HR success-oriented focus. She is a member of the American Association of Dental Office Managers, the American Academy of Dental Group Practices, Academy of Dental Management Consultants, Speaking Consulting Network, and the Society for Human Resource Management.
Ryan is a seasoned marketing executive and entrepreneur. His experiences range from start-ups to well-established multi-national, Fortune 500s including Samsung, Bing and Warner Brothers. From launching his first business at age 14 to launching to successfully exiting start-ups, Ryan has been featured in countless publications and has presented to audiences on four different continents around the globe. Now, Ryan is a highly sought-after dental consultant and speaker with focus areas in practice growth and patient experience. Ryan writes regularly for dental publications including Dental Economics and is the host of The Dental Experience Podcast (TheDentalPodcast.com). Oh, not to mention, his beautiful wife is a full-time practicing dentist. They live in Durham, NC.
Olivia joined the dental profession in 1985 having served as an office manager and dental assistant. She graduated magna cum laude from St. Joseph’s College with a Bachelor of Science degree in Health Care Administration and with a Doctorate in Jurisprudence from Nashville School of Law. Olivia was one of the contributing authors for the ADA’s publication, Managing the Regulatory Environment: Best Practices. She has written articles for Dental Economics and other dental journals and is a featured speaker at the 2019 meetings of the Tennessee Dental Association, American Dental Association, and Hinman Dental Society.
Olivia and her team members provide onsite and online consulting, policy development, and training in the areas of OSHA, Infection Control, HIPAA, Chemical Dependency, Recordkeeping, and Human Resources.
Originally a high school science teacher, Dana has spent over 16 years in the dental field as a practice manager. Currently actively managing a 2-doctor practice in Nashville, Tennessee, Dana still finds time for consulting, speaking and teaching. Dana brings her hands-on approach of teaching to the dental field for workshop-style trainings. Her greatest passion is developing confident leaders out of dental spouses who work in the practice–helping them find their role and have confidence in their management and leadership skills. Dana is a life-time member of AADOM and achieved her Fellowship status with AADOM (FAADOM) in 2016. Dana is also a member of the Speaking and Consulting Network and the Academy of Dental Management Consultants.
Working in healthcare for more than 20 years, Amy’s passion for risk management began after her own identity was compromised as a result of an improperly educated staff losing her X-rays. That passion has turned into a commitment to provide an easy to understand approach to complex regulations. Amy’s relatable stories of real-life data breaches make an otherwise boring and complicated topic easy to ingest.
As president of ACS Technologies, LLC, Amy oversees two divisions within the company. The largest, and her favorite, is the Training Division. Amy educates and consults dental practices specializing in HIPAA, Information Technology Security, Technology Disaster Preparedness, and Data Breach Mitigation. She also implements comprehensive compliance programs into practices, instilling confidence in organizations necessary for compliance. Amy is highly sought after to consult on data breach mitigations; she aids in minimizing the damage so practices can survive financially intact. Additionally, she consults for IT Providers nationally to ensure they understand HIPAA as it applies to themselves, as well as their dental clients. This enables IT Providers to continue driving the industry forward in a secure manner. The second department is the IT Security Services Division. Amy successfully manages the IT company catering to dental practices that desire to be safe, secure, proactive, and compliant with HIPAA.
Amy stays informed of evolving regulations and the ever-changing education landscape. In addition to ASCA and ADMC, she maintains memberships with Health Care Compliance Association, FBI Infragard, Cyber Health Working Group, HHS 405d, ASCII, Sonoma County Professional Women, and Sonoma County Professional Women. She is licensed by the Dental Board of California and the Academy of General Dentistry.