AADOM Speaker/Consultant Alliance (ASCA)

Mindy Altermatt is a professional Success Coach and speaker who has a rich history in dental practice management. Her deep love and appreciation of dental practice leaders help her connect to the unique challenges they face on a daily basis. Her programs inspire attendees to “Make the Shift from Manager to Leader” while being thought-provoking, interactive, and relevant. She is committed to helping dental professionals achieve their goals and dreams while creating a life they love. She’s a lifetime AADOM member, earned her AADOM Fellowship (FAADOM) in 2010, and was AADOM’s office manager of the year in 2007. She’s also a member of the Speaking Consulting Network, the Academy of Dental Practice Management Consultants, and the National Speaker’s Association. She is married and lives with her husband Steve in Boulder, CO along with their adorable Havanese and poodle mix Lexi.

Speaking Topics:

• Putting your HR Puzzle Together – HR Made Easy for You
• Hiring for the “Right” Fit the First Time
• Appreciation in the Workplace – based on the book “The 5 Languages of Appreciation in the Workplace”
• Creating a Winning Customer Experience
• Personality Styles – How We Show Up

Kathy Asted has a passion for helping dental practices and their teams succeed. With over 30 years of experience in ownership and management of dentistry, she brings a wealth of knowledge and expertise to each practice. Kathy can help the practice create that all important 1st impression for patients, in order to create a long-term relationship.

With her certification as a Human Resource Consultant with Bent Ericksen & Associates, a nationally recognized leader in the Dental HR field, she helps practices navigate the tricky mine field of Employment Compliance. Kathy is also a certified Drake P3 Consultant and uses personality assessments to facilitate staff communication, team building and successful hiring of team members.

Having managed a family practice for over 20 years and a multi-location pediatric group for almost 10 years, Kathy has hands-on experience in all aspects of the daily flow of the business and the complexity of staff management.

Kathy loves speaking to groups such as dental study clubs to coach them in effective management and hiring principles to help the team work better. Kathy is a member of the Academy of Dental Management Consultants and a member of the Society for Human Resource Management.

Lois Banta is owner and CEO of Healthcare Enterprises, a company that specializes in custom retreats to help your practice grow and thrive. Lois has over 40 years of dental experience and consults and speaks nationally and internationally. She is the owner and CEO of The Speaking Consulting Network, and a member of The Academy of Dental Management Consultants (ADMC), The American Association of Dental Office Management (AADOM) and The American Academy of Dental Practice Administration (AADPA). To contact Lois: lois.banta57@gmail.com

Greg Beck is the President of Dental Practice Services, Inc. in Overland Park, KS, and the program manager of the Private Dental Plan™ Program. DPS sets up customized dental service plans for dental offices to offer dental coverage directly to their patients and to the public, in lieu of recommending insurance. A Private Dental Plan™ is ideal for an office that wants to develop a patient base separate from insurance-based dentistry or for an office that wants to eliminate unwanted dental plans and convert patients to their own plan. DPS has operated the PDP program since 2002 and works with other dental consultants to promote the concept of a self-administered plan in dental offices around the country.

Dr. Charles Blair is dentistry’s leading authority on insurance coding strategies, fee positioning and strategic planning. He has individually consulted with thousands of practices, helping them identify and implement new strategies for increasing legitimate reimbursement. Dr. Blair’s extensive background and expertise make him uniquely qualified to share his wealth of knowledge with the dental profession. A widely-read and highly-respected author and publisher, he currently offers several publications, Coding with Confidence, Administration with Confidence, Diagnostic Coding for Dental Claim Submission, Medical Dental Cross Coding with Confidence and the Insurance Solutions Newsletter. Also through his expertise, he founded www.practicebooster.com which optimizes insurance administration and aids in maximizing reimbursement. He holds degrees in Accounting, Business Administration, Mathematics and Dental Surgery.

Chuck Blakeman is a successful entrepreneur, best-selling business author, TED Speaker, Inc. magazine contributor, and world-renowned business advisor who built twelve businesses in eight industries on five continents. He and his company, Crankset Group, now uses his experience to advise dental practice leaders and owners to success.

Chuck has led grown and led $1 million to $100 million companies. He presently leads the Crankset Group, a dental advisory company, and a for-profit business based in Africa, focused on developing local economies to solve poverty.

Chuck is the host of the GOTT Dental Podcast, rated one of the top three podcasts in dentistry. He speaks all over the world 50+ times a year, writes for major dental magazines, and has appeared in Success, Entrepreneur, Inc., NYTimes.com, CNNMoney.com, and was cited in Stephen Covey’s last book, “The 3rd Alternative”. Chuck also hosts the Get off The Treadmill (GOTT) Dental Summits.

Before focusing on dentistry, some of Chuck’s former customers included Google, Microsoft, Apple, Eli Lilly, TAP Pharmaceuticals, Sun Microsystems, Tyco Healthcare, Johns Manville and many more Fortune 500s and smaller businesses.

If your dental practice is faced with the challenge of how to:

• Get off the dental treadmill
• Make MORE money in LESS time
• Grow faster, increase profits and higher staff retention
• Turn employees into Stakeholders who own their jobs
• Attract and retain self-motivated self-managed people
• Get back to the passion that brought you into dentistry

…then Chuck can help.

Ashley Bond, owner of Bond Dental Billing, found a passion for dental billing in 2010 in her own father’s dental practice. After leaving his practice as office manager to stay at home with her children, she discovered an urgent need for dental training and billing assistance remotely. That is how Bond Dental Billing was born. What started as a service to give her father peace of mind, transformed into helping offices all around the country. Our remote dental billing team is dedicated to going above and beyond to provide excellent customer service, collect 100% for our offices, and pay attention to the small details so you don’t have to. Ashley started this company to help her own father’s practice and prides herself on being involved with every office and treating them like her own family. We believe in doing the right thing, focusing on serving our clients, and going the extra mile. Let us help you outsource your stress and increase your profits!

Let’s Connect!

Instagram: instagram.com/bonddentalbilling
Facebook: Facebook.com/bonddentalbilling

 

Jonathan A. Bregman, DDS, FAGD, is a clinician, speaker, author, trainer, and ‘Dentist to Dentist Success Coach’ Dr. Bregman has personally led successful dental practices for more than 30 years and worked as a part-time Adjunct Faculty member at the University of North Carolina School of Dentistry. He has presented over 150 programs on early oral cancer detection and on practice management topics in 45 states and abroad. He has also been honored as a presenter at all major US and international dental meetings in the past 7 years.   To Dr. Bregman, the goal for all dental practices must be to maximize the quality of patient care which, then, will directly enhance the financial bottom line.

Leslie is a speaker and consultant specializing in Infection Control, OSHA Compliance, Dental Practice Act, HIPAA regulations, and treating special needs patients. She is a Certified Speaking Professional whose fast paced, entertaining programs have earned her the reputation as an outstanding speaker in dentistry. In the dental field since 1972, Leslie now devotes her time to providing training and education for dental professionals on how to keep patients and the dental team safe.
Leslie delivers up to date, accurate information that dental teams can relate to. She is often called upon by governmental agencies and dental corporations to consult after infection control breaches are found. Her “in the field” experience provides thought-provoking images of do’s and don’ts to help dental teams avoid infection transmission and accidents. When time permits, Leslie shares tips, tools, and hands-on activities to make training memorable, repeatable, and sticky.
Leslie helps dental teams navigate the sea of state and federal regulations. Her vast experience in dentistry, along with her OSHA knowledge, gives her a unique, in the trenches, perspective on how dental practices can best meet compliance. Whether it is presenting to a large group, consulting in a dental practice, or one on one coaching, Leslie helps simplify and streamline complex regulations.
After working with Leslie, office managers say they have more confidence and know exactly what to do to protect their patients, practice, and team. Leslie’s programs can be delivered at association meetings or remotely by webinar. Leslie provides step by step checklists and action plans that can immediately be implemented to keep the information fresh long after the training.
For the 7th year in a row, she has been listed as a “Leader in Consulting” by Dentistry Today. Leslie is an authorized OSHA Trainer and a PACE provider by Academy of General Dentistry.

Speaking Topics:

• Cyber Security
• HIPAA
• Creating a Safe Harbor

Debi Carr is a Cyber Security and Crisis Management Consultant, Speaker, and CEO of D K Carr and Associates, LLC. She assists private practices in obtaining and maintaining HIPAA HITECH Compliance including performing risk analysis, team security training, crisis management and incidence response. Debi holds several certifications including HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems and is a member of AADOM, ADMC, HIMSS, ISC2, IAPP, ISSA, ISSAC, InfraGard, SCN, Women in Cyber Security.

Andy Cleveland, “The Accounts Receivable Ninja” has been in the revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up he developed a proficiency in recovering lost revenues and rose to the top of his field. He realized his skill sets were better utilized working with practice owners so, he moved to the service side of the business. Currently, he consults with dentists and is responsible for training and coaching their staff. He has partnered with numerous best in class service providers to help dentists optimize their accounts receivable process to ensure maximum profitability. Not only is it rewarding to help practices achieve greater efficiency but, improving key areas such as employee satisfaction and recare as well. He is a member of The Academy Of Dental Management Consultants (The ADMC), a creator of The Dental Resource Partners and Practice Support Network dental groups, a speaker and consultant that enjoys specializing in the dental field.

Ramona is the founder of 1 Source Solutions and has more than 25 years of dental practice management strategy and consulting experience. Seasoned and passionate about her work, Ramona offers insights and solutions for meaningful and positive change in dental practice management and dental practice development. Getting to the root of the problem, her systems and programs educate, motivate and engage teams for greater dental practice success.

Known for her engaging dental consulting approach, Ramona focuses on what matters most for your dental practice. Her comprehensive evaluation looks at every key business system that impacts practice performance. An advisor, dental practice consultant, speaker, instructor and life coach, Ramona’s accountability-based coaching and training programs offer clear, insightful thinking, energy, candor and essential tools for rebuilding practice culture, vision, executive dental leadership programs, managing change, improving operational efficiency and staff performance, increasing production and income, and planning for one of the most important decisions in one’s dental career, practice transition buying or selling a practice.

She is a member of the Academy of Dental Management Consultants, American Association of Dental Office Management, ASCA, California Dental Association, Association of Certified Fraud Examiners, Society for Human Resource Management and panel member for “Ask the Consultant”. Committed to providing outstanding service, whether for single or multi-practices, Ramona and her team at 1 Source Solutions can help you realize your vision and practice potential!

Nancy Clark Crossin brings over three decades of dental industry experience and wisdom to the dental community. An established catalyst and advocate, Nancy has long worked to encourage dentists and dental teams to reach “their” next level of success through the power of collaboration, brainstorming, and teamwork. Because of her sense of fair play, her burning desire to level the playing field, and because she has her finger on the pulse of the dental industry, Nancy saw a need to create and offer an unparalleled option to the 70% of dentists who do not engage the services of a dental consultant yet want to achieve organizational excellence. Nancy realizes that too often, improvement strategies tend to fade over time because of the hard issue of implementation, and the soft issue of resistance to change.

Nancy’s goal is to support, inspire, and encourage dentists and dental teams to take action and move forward toward “their” next level of success via the DIY Digital Dental Consulting program. The DIY Digital Dental Consulting program offers proven “tools of the trade” and a step-by-step “how-to” process for long-lasting results. Nancy has been sharing her wisdom, experience, ideas, and enthusiasm one-on-one, in small and large teams her entire career. Currently, she is committed to leveling the playing field and serving dental professionals through her comprehensive DIY Digital Dental Consulting program: in your office in your time and in your own way.

• Founder DIY Digital Dental Consulting
• Member ADMC(Academy of Dental Management Consultants) past Director of Education
• Member AAOSH(American Academy for Oral Systemic Health)
• Member AADOM(American Association of Dental Office Management)
• Past President & Vice President of Education, Park City Toastmasters International
• Former Member SCN(Speaking Consulting Network)
• Former Owner, Oraspa™CT

Linda Drevenstedt, MS, President of Drevenstedt Consulting, LLC is a leadership/management coach, life coach, speaker, author, and webinar developer with an insightful and broad perspective. Her “Steel Magnolia” approach is honest and straightforward with a spoonful of sugar. She has real “in the trenches” experience from dental hygiene, dental assisting and managing a multi-specialty dental group practice. She holds undergraduate degrees in Dental Hygiene and Business Management, and a Master’s degree in Health Care Administration. Her certifications include: Talent Smart Emotional Intelligence, Target Training International Insights on Behavior and Motivators, Everything DiSC and Leadership Coaching. Dentistry Today has voted her a “Leader in Consulting and Speaking” for the past 15 years. Linda’s new book, Life Path by Design, an Amazon best seller is currently available on Amazon. Email her at linda@drevenstedt.com

Katherine Eitel Belt is Dentistry’s Communication Coach!  International speaker, author, and coach in the US, Canada, and the UK, Katherine is best known for helping professionals develop unscripted, authentic, and consistently exceptional communication in three distinct areas:  1) patient / client service skills including telephone, financial, and treatment presentation conversations, 2) leadership skills including Courageous Conversations, team development, team culture, and personal and professional greatness, and 3) presentation skills including adult learning technology, train-the-trainer, and executive speaker’s training.

With 35 years of experience, her revolutionary training company, LionSpeak, helps dental practices as well as corporate sales / executive teams achieve extraordinary results by communicating with greater clarity and inspiration.  Her highly interactive Lion Camp Team Retreats are the premier team retreats for professionals and healthcare teams nationwide.  Katherine has consulted with companies such as CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, Patterson Dental, LuLaRoe Fashion, and the Berecz Law Firm.

Katherine is a Spotlight-On-Speaking champion, active member of the National Speaker’s Association (NSA), Speaking Consulting Network (SCN), and American Academy of Dental Office Managers (AADOM), past-president of the Academy of Dental Management Consultants (ADMC), board member for Dental Entrepreneur Women (DeW), faculty instructor for the Dental Business Institute (DBI), and recipient of the prestigious Linda Miles Spirit Award for contributions to the dental industry.

Debra Engelhardt-Nash has been in dentistry over 25 years.  She is a trainer, author, presenter and consultant.  Debra has presented workshops nationally and internationally for numerous study groups and organizations included ADA, Hinman and Chicago Dental Society.  Debra is the 2015 recipient of the Gordon Christensen Outstanding Lecturer award.  She is currently the President of the Academy of Dental Management Consultants.

I started my dental career as an Office Manager in a practice in St. Louis, MO. As dental insurance regulations were on the rise and reimbursements were drastically decreasing, my practice recognized the need to position ourselves in a way to remain successful amidst all the changes. Our solution was to offer an in-office membership program to retain and open our doors to patients without or frustrated with dental insurance and in need of high quality dental care.

Jeanne Giovenco, Founder and CEO of GIO Dental Consulting, has over 30 years of experience in the dental industry and is a Certified Dental Practice Management Administrator. She has an extensive background which includes both clinical and business experience, and she is also a well-respected author and lecturer in the field of dental consulting strategies. She has worked as a Certified Dental Assistant, Business Manager, Management Consultant, Dental Software Trainer, and Dexis Radiograph Instructor. She is a member of the Association of Dental Office Management, the Illinois Dental Assisting Association and the Academy of Dental Management Consultants.
Using her exceptional interpersonal and communication skills, Jeanne’s concentration for the past several years has been in Training and Development. She has been very successful in helping practices increase productivity, improve time management and increase customer satisfaction. She creates a comfortable learning environment that encourages, motivates, and supports all levels. She is devoted and driven to assist doctors and teams in achieving their objectives and goals.

Dilaine Gloege is a Certified Dental Assistant and AAPC Certified Professional Coder with over 30 years of dental experience. Dilaine began her career in dentistry submitting dental claims specifically for periodontal treatment for a general dentistry practice in between college semesters.

During that short period, she discovered her passion for dentistry and desire to begin a lifelong career in the field. Dilaine trained as a dental assistant in a progressive general dentistry practice, a large group Periodontal practice and has been a Certified Dental Assistant since 1991. Insurance was always intriguing to Dilaine. As a result, she transitioned into the role of business team member and insurance coordinator then before moving on to a Practice Administrator for dental dentistry practices.

She joined the team of dental billing experts at Dental ClaimSupport in July of 2020 as Chief Claims Office and Director of Education/Brand Management. For over 6 years, Dilaine worked alongside Dr. Charles Blair as Call Center Support Supervisor for his Insurance Solutions Newsletter and PracticeBooster where she has helped thousands of practices with coding and insurance questions for both medical and dental claims. She worked with Dr. Blair and team developing the following new publications: Diagnostic Coding for Dental Claim Submission, Administration with Confidence, and Medical Dental Cross Coding with Confidence. Dilaine was a contributing author to Insurance Solutions Newsletter, Coding with Confidence, Administration with Confidence, and Medical Dental Cross Coding with Confidence. She also shares her knowledge and passion for dentistry in her speaking, webinar presentations, and consulting with dental teams nationwide.

In her spare time, Dilaine enjoys spending time with her husband of 34 years, their four children and four grandchildren. Dilaine enjoys reading, cooking, crafting, and spending time on the lake or the beach.

Speaking Topics:

• The Ideal Team Player
• Behaviors of a Cohesive Team 
• The Lie I tell Myself (Systems and Protocols) 
• The Pathway to Practice Administration 
• A/R 

With a total of 28 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. Having owned two large periodontal practices with her husband, she knows what it takes to successfully grow a business from the ground up. This experience gives her a better understanding of the multiple silos in our industry; clinical, leader, manager, and owner. Always looking to accumulate more knowledge and understanding, Geri is certified in the Five Behaviors of a Team and DiSC Behavioral Assessments, allowing her to generate unique insights into the personal needs of each member of your team. She has also spent 4 years as a lead coach with ACT Dental Practice Management and Kirk Berhendt. Geri’s passion for administrative excellence and organizational health are the foundation of her training philosophy and are all necessary ingredients for growth and development. She truly understands the importance of working on the practice, not just in and is looking forward to helping you achieve the success you’ve been searching for.

Over her 25 years of experience in the dental industry, Andrea has led practices from many positions: dental assistant, hygienist, office manager, Dentrix trainer, practice management consultant and speaker. She is passionate about sharing her love of dentistry and her enthusiasm for practice success with audiences around the nation. In founding On Point Dental Consulting, she can bring this directly to teams within their practices, and by speaking to larger study clubs and audiences around the US, Andrea empowers teams to effect change within their daily work lives. Her gift of connection and empathy is a key element in engaging with audience members, as well as developing leadership one on one with her clients. Winner of the coveted 2018 Spotlight On Speaking Award at the Speaking Consulting Network annual meeting, Andrea wants to bring her enthusiasm and passion for dentistry and the teams who provide it to your event or office. Contact her today!

Chris Haines is the founder and CEO of Dental WebSmart Insurance Solutions, LLC and has been working in the dental field for 35 years; her education, practice management and clinical skills allow her to provide a modernized technology to her consulting services. Chris is a Dental Insurance Electronic Payment Specialist who engages the dental provider, clearinghouse and payer in simplifying this process and has implemented the newest technology-driven insurance systems by streamlining the front office to improve cash flow and move the practice into leaving a paper-based insurance payment system to an electronic based payment system. Her systems of EFT & ERA Technology achieve better cash flow, improves claims submission, faster payment cycle, improved provider relations and treatment acceptance for the new technology era in dentistry! Chris has written articles for online dental blogs, DeW Life magazine, done podcasts with Howard Farran #340 and The Digital Trade Show. In 2018 Chris wrote a CE accredited e-course on EFT & ERA Technology. She was an honored keynote speaker at the ADAA in November 2016 and continues speaking today. Chris is a member of The Academy of Dental Management Consultants (ADMC), and a member of the American Association of Dental Office Management (AADOM).

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Writer and Coach passionate about helping dental professionals create their next level of success and a practice that they love. Ginny is best known for her expertise in practice growth and leadership with a focus on breakthrough communication success and employee engagement. Ginny is the Founder and President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. She proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] and Ginny has presented Practice Management 101 to the students at Harvard School of Dental Medicine. She is a Past-President of The Academy of Dental Management Consultants. Ginny’s book, PIVOT, Practice Leadership Redefined, was released in the fall of 2016 and she is introducing the book to dental study clubs around the country with her new program, PIVOT Leadership Live!

With more than 20 years in the dental publishing industry, Kevin Henry is the editor-in-chief for DrBicuspid.com. He is also the former group editorial director for Dental Products Report and managing editor for Dental Economics. Additionally, he now serves as the co-founder for IgniteDA.net, a community designed to empower, enlighten and educate dental assistants. He speaks to dental assistants throughout the world, reminding them of the important role they play every day in their practice. Kevin was recently named as one of the top five influential voices in the industry on Twitter. You can follow him at @kgh23.

Colleen Huff, FAADOM has been in the dental field for over 20 years. Her dental career began as a customer service representative for Metlife Dental in Utica, NY. From there a move to New Jersey introduced her to the world of dental offices and she has been there ever since. Colleen is currently an office manager and is an independent consultant for numerous offices throughout the country. She began her speaking career in 2015 covering all aspects of understanding dental insurance and can be found speaking around the country at national meetings as well as local AADOM chapter events. Colleen has been a member of AADOM since 2006, achieved her AADOM Fellowship in 2015 and is President of the AADOM Buffalo NY Chapter.

Colleen is a published author. Her articles can be found in Dental Products Reports as well as the Observer. In 2017 she became part of the Madow Brothers Audio series which was distributed nationally. She is very honored to have been named one of the TOP 25 Women in Dentistry, 2017 by Dental Products Reports. Colleen continues to work as Practice Administrator for Patricia Haberman, DDS, Mira Edgerton, DDS. Ph.D., and Fadi Ayoub, DDS. in Buffalo, NY.

Whether she’s delivering engaging talks on the lecture circuit, or working directly with dynamic dental teams in practices nationwide, Kay puts decades of hard-earned experience to work for her valued clients. She started out as an ambitious assistant, and quickly worked her way to front office roles like treatment coordinator and office manager. Her natural leadership skills and proven talent for building and motivating teams, continually improving business systems and enhancing practice profitability led her transition to fulltime practice coaching. Since then, Kay has been a driving force in helping hundreds of practices exceed their goals, as well as an inspiring presenter who brings audiences warmth, laughter and most importantly, tips, tricks and practical advice they can immediately put to work and get tangible results.

Speaking Topics:

• Resilience – stronger tomorrow than today
• When Confidence Is Key
• Health is Wealth and Fitness is Freedom

A noted authority on treatment presentation and the effective use of photos and video in the dental practice. Janice consults and coaches “hands on” and through articles published and programs presented. Even dental hygiene schools use her written protocol standards for both image and effective communication.
After earning her degree in Organizational Behavior from The University of San Francisco, Janice has invested more than 25 years’ as a dental consultant, helping her clients gain higher treatment acceptance and attract higher quality patients. As an international author and speaker on what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Her energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPA’s, Henry Schein, and many, many more.
Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She really is the expert on personal presence & professional success in dentistry today. Her input on how patients see you TODAY is spot on and priceless. She takes offices through a 30-point IMAGE evaluation that allows those offices to set themselves apart from their competition.

Speaking Topics:

• Medical Billing in the Dental Practice
• Win the PPO Game
• Build a Successful Implant Practice
• Hygienists Role in Implant Dentistry

Leslie has been a Practice Manager and Implant Coordinator in the Oral & Maxillofacial Surgery field since 1986. She was selected to become a Program Advisor for CareCredit providing training to a wide variety of health care professionals for 10 years. Leslie has obtained her AAOMS certification for medical and dental coding, which includes CPT/ICD.10. Leslie is a certified dental radiographer specializing in CBCT imaging.

Leslie is the founder of Insurance Billing Outsourcing, providing medical and dental insurance services to dentists. She obtained her Fellowship with The Association of Dental Implant Auxiliaries. She is a member of Speakers Consulting Network, DeW, AAOMS, AADOM, and ADMC. Leslie enjoys being able to improve dentists’ lives by increasing cash flow with focused attention to accounts and by utilizing medical benefits and allowing the team to focus on case acceptance while they enjoy an insurance-free working environment.

Dayna Johnson loves her work. During her career of managing an amazing dental practice on beautiful Whidbey Island in Washington state, she started training and consulting with other dental practices around the region and found that was her life’s work. Now with more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a direct, pragmatic approach, Dayna helps clients develop standardized protocols for all practice management systems.
Seeing a need in the dental industry for more resources, she founded Novonee – The Premier Dentrix Online community in 2016 and helps cultivate Dentrix superusers all over the country. Dayna knows that your entire day revolves around your practice management software and the more you learn the more productive and stress-free your office will be.
When she is not training, speaking or writing an article, Dayna enjoys spending time in the garden, golfing and hiking in the Rocky Mountains. Dayna is a total foodie and when on the road searches out local restaurants to support the local economy.

Darren Kaberna walks the line of business and psychology with a hyper focus that can’t be escaped. Bringing audience stories to the forefront that result in break throughs and create lasting change in personal and professional areas of their lives. Providing audiences with thought provoking content, tools and a complete understanding of the psychology in patients and team members.

While working full time as a Dental Supply Rep, Darren enrolled in graduate school to get his MBA. During his MBA work, he did consulting for companies as large as GE as well as non-profits such as We Care Arts. Darren completed his MBA in Finance and Marketing in 2 years with his Masters Thesis in Retirement Planning.

Wanting to make a bigger impact on the lives of others, he decided to start his own business coaching on best business practices, combined with 15 years experience in the dental industry along with his MBA. Now he and his team are impacting the lives of both doctors and their staff all over the country, improving dental practices by helping people achieve their dreams.

Darren has taken practices from filing bankruptcy to being able to pay off debt and send their kids to college. With his experience in NLP and Dental business and economics, the only way to go is up.

Retired from 38 years of clinical practice and small-business ownership, Dr. Wayne Kerr’s passion as a speaker is to “shorten the learning curve” for today’s young practitioners. He was recognized many times as a civic and small-business leader and was awarded Fellowship in the ACD, ICD, and PFA, Mastership in the AGD, and is a recipient of the Life-Long Learning and Service Award.

Speaking Topics:

• Leadership
• Practice Analysis
• Risk Management
• Strategic Planning
• Clinical Efficiency

Many dentists struggle to balance the professional obligations they have as healers with the commercial and operational realities they face as business owners. Dr. Hendrik Lai has a unique understanding of what it takes to help dentists successfully strike this balance and drive practice performance to achieve their practice vision and build more rewarding practices.

Hendrik has honed his process and approach to achieving sustainable growth through broad experience as a dentist, practice owner, and business leader. His proven success and experience across private practice, group dentistry, and public companies has made him highly sought after by clients ranging from startup practices to global consulting firms.
Having sat in every chair in the dental office, as well as the corporate boardroom, Hendrik brings a unique perspective and real-world, hands-on experience to optimizing operations at the practice level and building scalable platforms for organization wide growth. He is a certified QMS auditor with the skills and knowledge to design and implement systems to drive team success and business growth.

Hendrik received his dental degree from the University of Adelaide and holds MBA, EMBA, MS, business analytics and organizational leadership qualifications. He is a Chartered Management Consultant, Certified Manager and a Fellow of the Institute of Managers and Leaders, the International Institute of Directors and Manager, and the Institute of Leadership and Management. As a recognized industry thought leader, Hendrik has been featured by dozens of media outlets including the Sydney Morning Herald, ABC, Channel Seven, and Channel TEN (CBS).

Speaking Topics:

• Choosing the right entity for your business
• Tax minimization strategies
• Benchmarking and key performance indicators as they relate to the dental industry
• Practice transitions and structuring them in the most tax efficient manner

As a Certified Public Accountant with over 18 years of experience, Ryan’s background includes strategic tax planning for practice transitions, minimizing tax liabilities through proactive analysis and planning and dental consulting . When working with his clients, Ryan will ensure that they achieve their financial objectives by tailoring a plan to meet their specific needs.

Ryan is also a CERTIFIED FINANCIAL PLANNER™. As a trusted advisor, Ryan provides retirement and personal financial planning advice to clients to help them meet their short and long-term financial goals.

Kelly Lynch is an Office Manager, a published author, a Practice Growth Specialist, and a Team Cross Training Guru! Kelly has worked in and managed dental offices for over 25 years and spent 12 years in retail and hospital management. She is a MAADOM, Lifetime Member and Ambassador of AADOM (The American Association of Dental Office Management) and was awarded the AADOM Practice Administrator of Distinction in 2016. Kelly is also a member of the Speaking Consulting Network and the Golden Girls of Dentistry.

Her book, “10 KNOWS to Get to YES! Elevate Your Dental Practice Through Patient Centered Care”, is a practical guide to help practices become the Platinum Level Practice they know they can be! She has published articles in numerous dental publications and has been a consistent contributor to many eBooks. In December 2018 she was interviewed by CUTV News Radio for their Empowered Women Professionals Series. Founding Platinum Practice Solutions in 2015, her mission is to share her skills and knowledge with dental practices, by helping the doctors and teams create a practice that consistently surpasses patient expectations and is highly productive; while reducing stress and having more fun!

Born and raised in Maine, Kelly lives in Sanford with her husband and has been blessed to have her mother, her two children and five grandsons living close by. She loves gardening, cooking and exploring the great outdoors on her purple motorcycle!

JoAn Majors works with organizations in the dental industry who want to improve predictability, profitability and PASSION with soft skills. She knows the dental industry because she comes from it and has spent the last two decades focused on the soft skills that create value for the procedure, service, practice or relationship. Fondly referred to as the “word surgeon” she finds ways to turn tough talk or technical conversations into scalable systems that create more value and stronger connections. She co-founded, The Soft Skills Institute, a Nationally recognized AGD PACE provider with her dentist husband and greatest champion, Dr. Chuck Majors.

Published in 25 magazines and newsletters, she’s also written four books. Her fifth, Soft Skills or Tough Talk will be available soon. She holds the highest earned speaking designation from the National Speakers Association and is a member of multiple other organizations. Her happy place is at the front of the room inspiring teams to action with her signature “open arms” communication. This is supported by high value online content for follow up implementation by the team’s executor. JoAn still functions as a Comprehensive Care Coordinator part time in the practice and is the creator and co-host for, SpouseTales; the unofficial podcast for the dental spouse, their spouse and a favorite to the “day wife” in a dental life.

Speaking Topics:

• Culture
• Team and patient relationship building service
• Attitude
• Communication
• Leadership

Judy Kay Mausolf is a speaker, author and dental culture specialist. She coaches dentists and their teams on how to become better leaders, communicate effectively, work together, and deliver service with more focus and passion. She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network, a member of the National Speakers Association, Academy of Dental Management Consultants, and recognized as a leader in consulting by Dentistry Today.   She is author of three books: “Delivering W.O.W. Service!”, “TA-DAH!” and “Rise & Shine!”, as well as a contributing author for many dental magazines.  She also publishes a monthly newsletter entitled “Show Your Shine”. Judy Kay lives in MN with her awesome husband Steve, who makes her special coffee every morning!

Kim McQueen is President and Founder of Common Sense Dental Advisors (CSDA). Her company specializes in developing and executing marketing strategies customized to help clients achieve their business goals. Kim is also the Executive Director of the American Association of Dental Office Management (AADOM). She oversees the membership operations, association relations, and is the meeting planner for the AADOM annual conference. In addition to a busy career, Kim is involved in many charitable organizations, including Oral Health America (OHA), serving as a past chairperson for the Annual Gala, volunteering for the Downs Syndrome Network, and is a trained hospice volunteer. She resides in Champaign, IL with her husband and enjoys spending time with her grandchildren and riding her Harley.

Holly Anne Mitchell is an esteemed two-time TEDx speaker, life and business coach, keynote speaker, hypnotist, performing artist, and mental health advocate. Holly studied acting at the prestigious NYU Tisch School of the Arts before beginning her meteoric career journey in the dental industry. She has been the founder, cofounder, and strategic advisor of 12 entrepreneurial startup businesses in the past 10 years. Holly is a faculty member of the Dental Speakers Institute, a member of National Speakers Association and the Speaking Consulting Network, a singer/songwriter/playwright/actor, soon-to-be published author, and aspiring dog owner.

Speaking Topics:

• Treatment Presentation/Case Acceptance
• Start-up Practices
• Leadership/Team Building
• Marketing
• Call Conversion

Robin began her career in dentistry in 1981, working 16 years in a pioneering dental practice as an office administrator and marketing director. Her passion for dentistry and health care, combined with her entrepreneurial spirit, lead her to become the founder of two successful companies. She is the president of RLM Healthcare Marketing & Consulting, Inc., founded in 1997, and Dental Consultant Connection, founded in 2011. As a management consultant, Robin coaches practices throughout the US. She especially finds working with start-up practices and practices in transition very rewarding. Robin is a member of the Academy of Dental Management Consultants (ADMC), the Speaking Consulting Network (SCN) and a lifetime member of the American Association of Dental Office Management (AADOM).

Dana Moss, founder of PPO Dental Consulting, is a dental business coach with a focus on front office systems. She is a money finder, practice builder, and team motivator. Her clients report increased patient retention and case acceptance, lowered accounts receivable and speedy insurance claims payment. Dana has refined the fundamental solutions for developing a successful and lucrative practice. In addition to consulting in dental practices, Dana has worked as a front office coordinator, insurance specialist, practice administrator and as a registered dental assistant. Her years of experience in leading PPO practices bring firsthand knowledge of what it takes to be profitable. Dana’s presentations share the technology that is needed, language skills to promote, and systems to ensure a successful business.

Laurie Owens, CPC, CPB is the Director of Medical Billing Education for Devdent.  She brings over 16 years of experience educating dental practices on billing medical insurance and the techniques to get claims paid. Laurie believes that patients should be able to utilize their medical insurance for procedures due to oral systemic conditions.  Through on-site training, medical billing for dentistry courses, follow-up consulting, along with Seattle Study Club, ACT Dental, and AADOM lectures, Laurie has assisted dental practices in successfully billing medical insurance to collect benefits that would have otherwise been unclaimed. Her training in medical billing has increased practice revenue and patient satisfaction. As an AADOM member, Laurie works closely with chapters to further, educate and enlighten with tips and tricks that medical insurance does not tell you.

Practicing dental sleep medicine is a goal for many, but a reality for few. The complexity of the reimbursement process has provided enough frustration that many dental offices abandon the potentially lifesaving and profitable area of practice.

I’ve developed strategies designed to connect the essential services patients require to the well-deserved reimbursement. Having educated offices nationally, they now understand how to establish functional and sustainable billing protocols for sleep apnea, focusing on proper medical documentation and the break-down of policies for Medicare and private insurances. Medical coding and billing is often last picked for the proverbial dodge ball game because big insurance doesn’t seem to want us to understand the process. However, that is all medical billing is – a process, and it can be learned.

If you looking to implement dental sleep medicine into your practice, are struggling with workflow of dental sleep medicine or have an established practice that needs to advance to the next level, I have established highly effective processes and have the knowledge to share so you can implement DSM to the highest level of care for your patients. Let’s educate your chapter on where to start!

In addition to speaking and consulting roles, I am on the Provider Outreach and Education committee for Medicare DME for Jurisdictions A, D, have co-authored an e-book Medicare: What Every Dentists Needs to Know NOW, and a contributing author of The Clinician’s Handbook for Dental Sleep Medicine, by Dr. Ken Berley and Dr. Steve Carstensen. I am active in the WNY Chapter of AADOM as vice-president, a Fellow of AADOM, faculty of Dental Medical University and a founding facilitator of the American Academy of Dental Sleep Medicine Mastery series while holding a position with a practice exclusive to treating sleep apnea, putting theory into practice every day.

Marsha is President of MSP Consulting, has over 30 years experience in the dental office environment, first as a Registered Dental Assistant and then as an Office Manager. She has spent the last 12 years as a dental management consultant and enjoys helping practices put systems and financial plans in place to help make their offices more productive, more efficient and less stressful. She has experience in scheduling, collections and setting production goals and obtaining them. She has worked with computers in the dental office for over 15 years and is a certified trainer for Dentrix. Marsha maintains a working knowledge of daily dental office activities and issues by helping out at her husband’s dental practice when time allows. Marsha is a Certified Consultant in Employment Law Compliance and Integrated Performance Management with Bent Ericksen & Associates, as well as a lifetime member of the American Association of Office Managers (AADOM), The Academy of Dental Management Consultants (ADMC) and The Speaking Consulting Network (SCN). She is also a Certified Dentrix Trainer.

Ms. Poppe has held many positions in the dental industry over the last 20+ years. Her expertise is proven by years of success in all aspects of practice operations. In addition to many years of clinical experience and practice management experience, Ms. Poppe has architected and facilitated numerous practice acquisitions, transitions, and relocations since she co-founded Stepping Stone Dental Partners in 2009. Her valuable experience as an owner and manager of a seven-practice affiliate group refined her process and approach to practice growth and management. Her ability to develop strong dental teams with excellent patient connection and communication skills keep her in high demand in the dental industry. In addition to her transition experience, she has a thorough knowledge of dental insurance, dental procedures, equipment, industry trends and best practice standards for patient service and care.
Ms. Poppe has a unique understanding of what it takes to help dentists achieve their practice vision. She is committed to listening to, understanding, and finding solutions for her clients. She delivers a passion and level of communication that truly set her apart. From practice startup to practice transition, she has the skills and knowledge to implement systems for practice and team success.

Penny Reed is the founder and president of the dental coaching company – Penny Reed & Associates. She works with dentists and their teams to increase their focus, improve their systems, and accelerate their results. As a professional speaker, she shows dental teams how to reach their goals through greater communication and focus. She has actually written “the book” on practice growth titled, Growing Your Dental Business. In addition, she is the host of the podcast, The Growing Your Dental Business Show, on iTunes. As a result of her work, her clients are more focused, have more income, and have happier teams. On a personal note, Penny is a major Disney fan. It’s her happiest place on earth – and she is always plotting her next Disney adventure with her family.

Speaking Topics:

• Morning Huddles That Work
• Work Your Recall
• Build Your Perfect Team
• Work Your Numbers

Adele Reische of Synergy Practice Management brings a unique blend of training, support and insight to her clients, coaching them through the shift from surviving to thriving. With over 30 years of experience in dentistry, management and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.

Adele is the Director of Member Relations of the prestigious Speaking Consulting Network (SCN) and placed runner up in the Spotlight on Speaking Annual Contest. She is also a graduate of The Consulting U, a masters training and continuing education program specifically for dental practice management consultants. Adele is an active member of the Academy of Dental Management Consultants, The American Association of Dental Office Management as well as a Certified Consultant in Employment Law and is the Director of Provider Affiliations with The Allana Smiles Foundation. Allanasmiles.org

As an International Bestselling Author of her book Why Your Marketing Is Killing Your Business & What to Do About It, Minal engages in the ever-changing marketing landscape and understands how to connect with the ideal new patient. Minal is also a dental hygienist, marketing strategist, social media coach, global speaker, and an enthusiastic shoe lover! Born in India, and after getting to experience childhood in the U.S. Virgin Islands, Minal chose to attend Rutgers University. While in college, she developed a passion and deep appreciation for dental marketing. Utilizing her insight and expertise, Minal launched her first marketing company by breaking a Guinness World Record to support and spread awareness about oral hygiene and breast cancer. Due to her innovative marketing strategies, she has since been featured on many press platforms including Forbes, Huffington Post, Dentistry IQ, DrBicuspid, Spring 2020 cover of the Dental Entrepreneur Woman magazine, and more. She continues to help dental practices succeed by sharing her passion and knowledge of streamlining dental marketing for real conversions. In today’s ever-competitive business market, Minal has become a sought-after speaker because of her upbeat personality and the ability to connect with groups of all sizes. When speaking to an audience, she is always highly informative while seamlessly weaving amusing stories for an overall captivating experience. Minal brings with her a wealth of knowledge that allows an audience to feel empowered with renewed business confidence, cutting edge marketing strategies, and ideas that can be implemented right away.

Emme Sanders, RDH brings over 25 years of leadership experience and interpersonal skills to the dental community through her speaking, coaching and writing. Due to her chairside clinical and presentation skills, Emme has become an official trainer for Digital Radiography and Intraoral Imaging, respectively. She has achieved ACE Certification, graduated from Transformational Trainers, holds an active membership with SCN, ASDA and has developed a thriving career providing her knowledge and expertise to dental practices working with international consulting firm Inspired Hygiene. Emme believes it is with positivity, knowledge and teamwork that a practice finds success. Emme’s passion lies in bringing together dental teams to realize their full potential. This requires developing healthy goals, both physically and mentally, and laying the proper blueprints in order to achieve them. She aims to create a learning space that inspires and invigorates.

Described by some as “dramatic”, Dr. Bill Simon’s 30-year dental career has included its share of challenging situations. Starting as an associate in a run-down Medicaid practice, Dr. Simon grew to become the sole owner of 2 highly successful practices. His experience includes 6 build outs, 9 locations, 4 space-sharing arrangements, 1 practice acquisition and over 25 associates. He experienced a lost lease, an embezzlement scheme, robbery at gun point, and a major fire after which the team worked out of 3 offices before settling into an abandoned dental office while he rebuilt. The fourth month after the fire, Dr. Simon’s practice had the best production month in practice history.
These experiences, coupled with Dr. Simon’s passion to help dentists and their dental teams succeed, have inspired him to share experiences and impart lessons in leadership, communication and practice management principles.

Lisa Marie Spradley, FAADOM, is the Front Desk Lady. With 20 years of experience, she works in the dental office and understands the struggle to put the patient’s needs first while still taking care of the business of the front office. As a communication coach and speaker, she helps teams develop skills to increase production, patient retention, and personal satisfaction. A Fellow of the American Association of Dental Office Managers (AADOM), Lisa was honored to be chosen as the 2014 Office Manager of the Year. In 2015, she was named one of the Top 25 Women in Dentistry.

Adrienne Twigg is an HR and employment compliance specialist with Bent Ericksen & Associates.  Adrienne provides educational programs, training, and human resource services to dental professionals across the country. With her HR expertise and experience, coupled with a background managing a large dental group practice for 17 years, Adrienne’s presentations are insightful and practical, with an HR success-oriented focus. She is a member of the American Association of Dental Office Managers, the American Academy of Dental Group Practices, Academy of Dental Management Consultants, Speaking Consulting Network, and the Society for Human Resource Management.

Ryan is a seasoned marketing executive and entrepreneur. His experiences range from start-ups to well-established multi-national, Fortune 500s including Samsung, Bing and Warner Brothers. From launching his first business at age 14 to launching to successfully exiting start-ups, Ryan has been featured in countless publications and has presented to audiences on four different continents around the globe. Now, Ryan is a highly sought-after dental consultant and speaker with focus areas in practice growth and patient experience. Ryan writes regularly for dental publications including Dental Economics and is the host of The Dental Experience Podcast (TheDentalPodcast.com). Oh, not to mention, his beautiful wife is a full-time practicing dentist. They live in Durham, NC.

Olivia joined the dental profession in 1985 having served as an office manager and dental assistant. She graduated magna cum laude from St. Joseph’s College with a Bachelor of Science degree in Health Care Administration and with a Doctorate in Jurisprudence from Nashville School of Law. Olivia was one of the contributing authors for the ADA’s publication, Managing the Regulatory Environment: Best Practices. She has written articles for Dental Economics and other dental journals and is a featured speaker at the 2019 meetings of the Tennessee Dental Association, American Dental Association, and Hinman Dental Society.
Olivia and her team members provide onsite and online consulting, policy development, and training in the areas of OSHA, Infection Control, HIPAA, Chemical Dependency, Recordkeeping, and Human Resources.

Originally a high school science teacher, Dana has spent over 16 years in the dental field as a practice manager. Currently actively managing a 2-doctor practice in Nashville, Tennessee, Dana still finds time for consulting, speaking and teaching. Dana brings her hands-on approach of teaching to the dental field for workshop-style trainings. Her greatest passion is developing confident leaders out of dental spouses who work in the practice–helping them find their role and have confidence in their management and leadership skills. Dana is a life-time member of AADOM and achieved her Fellowship status with AADOM (FAADOM) in 2016. Dana is also a member of the Speaking and Consulting Network and the Academy of Dental Management Consultants.

As a former Business Administrator and the Founder/CEO of Elevation Dental Consulting, Tiffany Wesley is able to marry her management experience to her passion for connecting, creating, and cultivating. By connecting people, she helps teams build cultures of innovation and thriving collaboration…In doing this, she helps her clients create solutions for interoffice conflict, case acceptance, solution-oriented workflows and more…This leads to the cultivation of an office culture that exudes professionalism, quality of care, and a sense of belonging that in turn helps to retain patients and increase referrals.
Tiffany is fervent about bridging the gaps between team members as well as those they serve, brainstorming solutions to solve problems unique to an individual practice, and inspiring a team culture that fosters both personal and professional growth. She is a visionary for change with a resonating conviction that connecting with others and building relationships is the only way to overcome obstacles and achieve sustainable success.
Tiffany is the author of Little Miss Ava, a children’s book written for her daughter. She is also a Fellow of the American Association of Dental Office Management (AADOM) and a member of the Speaking Consulting Network (SCN), the AADOM Speaker Consultant Alliance (ASCA), the American Association of Dental Consultants (AADC) and the National Speakers Association (NSA).

Working in healthcare for more than 20 years, Amy’s passion for risk management began after her own identity was compromised as a result of an improperly educated staff losing her X-rays. That passion has turned into a commitment to provide an easy to understand approach to complex regulations. Amy’s relatable stories of real-life data breaches make an otherwise boring and complicated topic easy to ingest.

As president of ACS Technologies, LLC, Amy oversees two divisions within the company. The largest, and her favorite, is the Training Division. Amy educates and consults dental practices specializing in HIPAA, Information Technology Security, Technology Disaster Preparedness, and Data Breach Mitigation. She also implements comprehensive compliance programs into practices, instilling confidence in organizations necessary for compliance. Amy is highly sought after to consult on data breach mitigations; she aids in minimizing the damage so practices can survive financially intact. Additionally, she consults for IT Providers nationally to ensure they understand HIPAA as it applies to themselves, as well as their dental clients. This enables IT Providers to continue driving the industry forward in a secure manner. The second department is the IT Security Services Division. Amy successfully manages the IT company catering to dental practices that desire to be safe, secure, proactive, and compliant with HIPAA.

Amy stays informed of evolving regulations and the ever-changing education landscape. In addition to ASCA and ADMC, she maintains memberships with Health Care Compliance Association, FBI Infragard, Cyber Health Working Group, HHS 405d, ASCII, Sonoma County Professional Women, and Sonoma County Professional Women. She is licensed by the Dental Board of California and the Academy of General Dentistry.