AADOM Speaker/Consultant Alliance (ASCA)

Andy Cleveland, “The Accounts Receivable Ninja” has been in the revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up he developed a proficiency in recovering lost revenues and rose to the top of his field. He realized his skill sets were better utilized working with practice owners so, he moved to the service side of the business. Currently, he consults with dentists and is responsible for training and coaching their staff. He has partnered with numerous best in class service providers to help dentists optimize their accounts receivable process to ensure maximum profitability. Not only is it rewarding to help practices achieve greater efficiency but, improving key areas such as employee satisfaction and recare as well. He is a member of The Academy Of Dental Management Consultants (The ADMC), a creator of The Dental Resource Partners and Practice Support Network dental groups, a speaker and consultant that enjoys specializing in the dental field.

Lisa Copeland, RDH, CSP is renowned as a leading authority in dental team communication and serves as the CEO of Communicate With Influence.

Not only is she a Generation X professional, but she’s also an accomplished author, IRONMAN, coach, and an international speaker. Her diverse global experience spans from the US and Europe to Southeast Asia, enabling her to bring a wealth of firsthand knowledge to her coaching.

Throughout her varied career, Lisa has held multiple roles within dental teams, a fact that amplifies her coaching efficacy and allows her to relate directly to her clients’ challenges and triumphs. Dedicated to promoting optimized communication strategies, she passionately guides dental teams towards achieving heightened profitability and enhanced performance.

Among her many achievements, Lisa holds the distinguished CSP Award from the National Speakers Association, an honor bestowed upon fewer than 12% of speakers worldwide. Impressively, she stands as one of only three Registered Dental Hygienists globally to have earned this esteemed accolade.

Ann-Marie C. DePalma, CDA, RDH, MEd, CDIPC, FADIA, FAADH, FADHA is a graduate of the Forsyth School for Dental Hygienists, Northeastern University and the University of Massachusetts Boston. Ann-Marie is a Fellow of the Association of Dental Implant Auxiliaries (ADIA), a Fellow of the American Academy of Dental Hygiene (AADH), a continuous member and Fellow of the American Dental Hygienists’ Association (ADHA), as well as a lifetime member of the American Association of Dental Office Management (AADOM). She is the 2017 Esther Wilkins Distinguished Alumni of Forsyth Award recipient. Ann-Marie has been published in dental and dental hygiene publications and textbooks. She is a consultant dental hygiene examiner for CDCA-WREB-CITA, the national dental/dental hygiene competency assessment organization.
Ann-Marie presents continuing education programs for dental team members on a variety of topics. She has been employed as a software trainer, a business/clinical advisor for a national dental practice management company, a faculty member of a dental hygiene program after having been employed in clinical hygiene for a number of years.

With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Patient Conversations. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of “Moving Your Patients to Yes: Easy Insurance Conversations” as well as a contributing author to the ADA’s annual CDT Companion Guide™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.

With a total of 28 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. Having owned two large periodontal practices with her husband, she knows what it takes to successfully grow a business from the ground up. This experience gives her a better understanding of the multiple silos in our industry; clinical, leader, manager, and owner. Always looking to accumulate more knowledge and understanding, Geri is certified in the Five Behaviors of a Team and DiSC Behavioral Assessments, allowing her to generate unique insights into the personal needs of each member of your team. She has also spent 4 years as a lead coach with ACT Dental Practice Management and Kirk Berhendt. Geri’s passion for administrative excellence and organizational health are the foundation of her training philosophy and are all necessary ingredients for growth and development. She truly understands the importance of working on the practice, not just in and is looking forward to helping you achieve the success you’ve been searching for.

Mary Govoni is an internationally recognized speaker, author and consultant, working with dental teams for over 40 years on clinical efficiency, OSHA compliance and infection prevention, HIPAA compliance, ergonomics, and team communication. Mary is a Certified OSHA Outreach Trainer and assists dental practice across the country in achieving compliance with regulatory requirements. Mary also is known for her practical approaches to implementing systems and protocols to enhance patient safety. Mary a past president of the American Dental Assistants Association, a member of the American Dental Hygienists Association, a member of the Organization for Safety Asepsis and Prevention, the Academy of Dental Management Consultants, and the Speaking and Consulting Network. She has published numerous articles in Dental Economics, The Dental Assistant Journal, RDH Magazine, Dentistry Today, Inside Dentistry and many others.

Larry M. Guzzardo has co-authored two books, “Powerful Practice” and “Getting Things Done” conducts in-office practice management consultations exclusively for dentists to enhance trust, create organization, increase profits, and the development of patient relationships that last. Larry has presented numerous workshops including, “Winning Patient Acceptance,” “Get the Phone!,” and “Scheduling for Productivity.”

Ginny Hegarty is a Dental Practice Management Strategist, Speaker, Writer and Coach passionate about helping dental professionals create their next level of success and a practice that they love. Ginny is best known for her expertise in practice growth and leadership with a focus on breakthrough communication success and employee engagement. Ginny is the Founder and President of Dental Practice Development, Inc. providing practice management and team development services to dentistry since 1997. She proudly serves as an ADA Consultant to the Council on Dental Practice, is a Faculty Presenter for 4 Steps to a Great Hire in the ADA’s Executive Certificate Program with the University of Notre Dame [a big deal in her Irish Catholic, football-loving family!] and Ginny has presented Practice Management 101 to the students at Harvard School of Dental Medicine. She is a Past-President of The Academy of Dental Management Consultants. Ginny’s book, PIVOT, Practice Leadership Redefined, was released in the fall of 2016 and she is introducing the book to dental study clubs around the country with her new program, PIVOT Leadership Live!

Dayna Johnson loves her work. With more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a watchful eye, Dayna helps dental teams create better workflows for daily, weekly, and monthly routines for a more productive, stress-free work environment.

Dayna knows that your entire day revolves around your practice management software and creating efficient, consistent systems is key to a successful practice.
When she is not training, speaking, podcasting, or writing an article, Dayna enjoys spending time with her husband Kevin Henry, traveling, golfing, and hiking in the mountains. Dayna is a total foodie and when on the road searches out local restaurants to support the local economy.

Now retired from a highly successful thirty-five-year career, Dr. Kerr has been recognized by state and local organizations as Dentist, Citizen, Professional, and Small-Business Person of the Year. Additionally, he earned Mastership in the Academy of General Dentistry and was honored in 2011 with its presentation of the Life-Long Learning and Service Recognition Award. He is a member of the Hinman Dental Society and an Honored Fellow of the Georgia Dental Association. A highly regarded speaker on the international stage, he is also the author of “Ten Tips to the Top, a primer for the successful dental practice” and multiple books of inspiration, including “When Life Needs a Sticky Note!” and “Wear it on a Tuesday…”

His passion in retirement is to shorten the learning curve to success for all members of the dental team, teach life skills, and to inspire all to find joy each day! Learn more at www.kerrspeak.com.

Lynne Leggett, BS, FAADOM is the Founder & CEO of Victory Dental Management. As a previous Practice Administrator herself, she understands the obstacles you face and what it takes to lead your team to success. Her passion is to help dental practices reach their full potential and increase their productivity and profitability while enabling them to deliver the best patient care and customer experience. As a speaker, she teaches doctors and managers how to take their practice to the next level and improve their leadership capabilities. Being a seasoned basketball coach, she understands what it means to have a true team working together, not just employees working at your practice. Before working on any process or system, she teaches doctors and managers how to actually coach their team which transcends leadership in the dental practice. As a result of her work, doctors share how they have reduced their stress and increased their profitability allowing them to enjoy dentistry while watching their practice grow.

Lynne is a lifetime member and Fellow of AADOM as well as a member of the Academy of Dental Management Consultants, Dental Entrepreneur Woman, National Speakers Association, and Speaking Consulting Network. She is the author of “You Can’t Coach Quit”, online CE courses, and multiple webinars. She is a contributing author for leading dental publishers, dental forums, multiple state association newsletters, and The Observer. She also publishes her monthly newsletter the “Coach’s Corner”. On a personal note, Lynne enjoys spending time with her family and coaching basketball for girls who want to play at the college level.

JoAn holds the designation of CSP (Certified Speaking Professional), held by less than 12% of 5,000+ speakers worldwide in 14 organizations. It is the highest earned international measure of professional platform competence. She’s a member of multiple other professional organizations, including the National Speakers Association and Global Speakers Network. She is a professional speaker, published author and registered dental assistant.

This top-rated speaker knows that productive and effective communication (soft skills) are needed in order to be successful today in business and life. She is often referred to as the “soft skills specialist” or “verbal word surgeon.” Simply put, JoAn creates value in any relationship by asking the right questions. This is the “magic” in the systems she shares with her audiences. She is published in many industry magazines and is the author of two books with a third coming soon!

As a certified speaking professional, JoAn focuses more on your goal for the event and less about her. That means she and her team spend time researching your group and audience before she arrives to find out how they can be of maximum impact for you, your group and your audience. She does this because she believes every team member and their leaders deserve an opportunity to grow inside and out, personally and professionally.

JoAn is the founder and content creation specialist of the Soft Skills Institute, an AGD PACE National provider. She delivers 3- and 6-hour presentations, as well as a 2-day deep-dive experience in developing and applying soft skills. She and her husband, Dr. Chuck Majors, a second-generation practicing dentist (with a host of other talents) provide online content through www.thesoftskillsinsstitute.online. This aftercare program aids in implementation and consists of self-paced short videos (with quizzes) and audio available on the device of your choice. Designed for today’s busy audiences to deliver high-value personal and profession development content anytime and anywhere. Perfect to augment any coaching or consulting program.

With 34 years in the industry, 23 years as a spouse, she has an intimate knowledge of team dynamics in healthcare and also businesses where females are a great part of your customer service. JoAn’s happy place is at the front of the room inspiring teams to become magnificent. When not on the road, she functions as the Comprehensive Care Coordinator in their fourth and final practice, MajorSmiles. Her programs and seminars are known for their authenticity, humor and level of engagement. She is a Native Texan where she and her family still reside.

Dr. David Moffet BDS FPFA CSP is an Australian Dentist and an international expert in Dental Practice Management. He is a skilled dentist, dynamic speaker, and a proven business growth coach, and is the #1 Authority on World Class Dental Customer Service. An accomplished writer and blogger, he is also the author of the three years running #1 Amazon Bestseller “How to Build the Dental Practice of Your Dreams (without killing yourself) in Less than Sixty Days!” He is the inventor of The Ultimate Patient ExperienceTM, a simple to implement patient retention system he used to build and subsequently sell (for several million dollars) his very successful Dental Office located in working class western Sydney. Dr. Moffet now spends his time speaking, lecturing and writing, as well as coaching private Dental and non-dental clients (in USA, Great Britain and Australia and New Zealand) on how to improve their businesses and practices by focusing on customer service and patient retention. He has spoken in New York, London, Copenhagen, Cleveland, Manchester, Las Vegas and Philadelphia, as well as in Sydney, Canberra Melbourne, Adelaide, Brisbane and Perth. The bottom line is – Dr Moffet delivers results. By understanding and implementing his customer service concepts and mastering communication skills, professional service businesses can easily replicate this success and successfully apply it in their own industry.

Robin began her career in dentistry in 1981, working 16 years in a pioneering dental practice as an office administrator and marketing director. Her passion for dentistry and health care, combined with her entrepreneurial spirit, lead her to become the founder of two successful companies. She is the president of RLM Healthcare Marketing & Consulting, Inc., founded in 1997, and Dental Consultant Connection, founded in 2011. As a management consultant, Robin coaches practices throughout the US. She especially finds working with start-up practices and practices in transition very rewarding. Robin is a member of the Academy of Dental Management Consultants (ADMC), the Speaking Consulting Network (SCN) and a lifetime member of the American Association of Dental Office Management (AADOM).

With 20 years of experience billing medical insurance for dentistry, Laurie is passionate about sharing her knowledge to allow patients to maximize medical insurance for medically necessary procedures. Through 2-day courses, AADOM speaking, Seattle Study Club meetings, onsite training, and as a speaker at many dental meetings, dental teams are learning how to help their patients.

Marsha is President of MSP Consulting, has over 30 years experience in the dental office environment, first as a Registered Dental Assistant and then as an Office Manager. She has spent the last 12 years as a dental management consultant and enjoys helping practices put systems and financial plans in place to help make their offices more productive, more efficient and less stressful. She has experience in scheduling, collections and setting production goals and obtaining them. She has worked with computers in the dental office for over 15 years and is a certified trainer for Dentrix. Marsha maintains a working knowledge of daily dental office activities and issues by helping out at her husband’s dental practice when time allows. Marsha is a Certified Consultant in Employment Law Compliance and Integrated Performance Management with Bent Ericksen & Associates, as well as a lifetime member of the American Association of Office Management (AADOM), The Academy of Dental Management Consultants (ADMC) and The Speaking Consulting Network (SCN). She is also a Certified Dentrix Trainer.

Genevieve combines the powerful elements of connection, insight, and candor to drive transformative change. As the founder of Poppe Practice Management, she thrives on challenging opportunities to help teams navigate and implement impactful organizational changes. With a diverse background that spans from Dental Assistant to a successful seven-location practice owner, Genevieve possesses a deep understanding of the dental industry. This firsthand experience allows her to connect with clients and guide them toward achieving their practice vision while staying on track. She prides herself on being a trusted advisor, a master communicator, and a skillful strategist. Additionally, Genevieve has earned the title of a self-proclaimed “new patient whisperer” and an enthusiastic change agent.

With over 25 years in the industry and a vast clientele, Genevieve possesses a unique perspective on helping dentists thrive. She is unwavering in her commitment to listen, understand, and find effective solutions for her clients. What truly sets her apart is her unmatched passion and exceptional communication skills. As a sought-after speaker and consultant, Genevieve captivates audiences and inspires teams. Her presentations are known for being engaging, relevant, and packed with immediately applicable content. Clients and teams alike appreciate her relatable nature and extensive knowledge.

Bonnie Pugh started her career in dentistry over 30 years ago as a business team member and quickly moved into technology with a leading technology company. Bonnie is a uniquely skilled, versatile business and technology professional, offering 30+ years combined industry and business experience.

Bonnie is the co-founder of Practice Dynamics, a dental consulting company that focuses on balance driven success through systems, teams and technology. Prior to co-founding Practice Dynamics Group, Bonnie was the Product Line Manager for the Dental Division of Carestream Dental. She worked with the company for 23 years and in this role, she was responsible for the strategic planning of the dental practice management line of products. Bonnie is an avid sports fan and lives in Florida with her husband and wonderful family.

Adele Reische of Synergy Practice Management brings a unique blend of training, support and insight to her clients, coaching them through the shift from surviving to thriving. With over 30 years of experience in dentistry, management and speaking, Adele rallies the troops to action, engaging everyone on the dental team as they work together to effect positive change and growth for the entire practice.

Adele is the Director of Member Relations of the prestigious Speaking Consulting Network (SCN) and placed runner up in the Spotlight on Speaking Annual Contest. She is also a graduate of The Consulting U, a masters training and continuing education program specifically for dental practice management consultants. Adele is an active member of the Academy of Dental Management Consultants, The American Association of Dental Office Management as well as a Certified Consultant in Employment Law and is the Director of Provider Affiliations with The Allana Smiles Foundation. Allanasmiles.org

Minal Sampat is a Best Selling Author, Marketing Strategist, Social Media Coach, and Dental Hygienist. She was born in India, grew up in the U.S. Virgin Islands, went to college in NJ, and now lives in Walla Walla with her husband and an extensive shoe collection!
She launched her first company by breaking a Guinness World Record and since then has helped 100s of dental practices and businesses with marketing strategies to grow production while reducing marketing expenses. She is also the founder of Marketologist™ – an online marketing training program and CE on the Beach™ – where she hosts events in tropical islands. Minal is also the co-founder of the Pediatric Dental Marketing Course & Pediatric Dental Growth Summit. Minal’s marketing strategies have been featured in industry press AND on Forbes.com…not once, not twice…but 7 times in the last 3 years.

Lauren’s passion is helping organizations build their next generation of leaders. Whether it’s training, keynotes or longer-term consulting partnerships, she uses Nine Essentials of Significant Leadership™ to help transform the way managers think, make decisions & act toward the people they lead. Organizations bring Lauren in because she brings a fresh new perspective, and a street-smart approach to what works and what doesn’t, helping speed transformation in three critical areas: knowledge, skills and relationships. As a result, your people will be more focused on what matters every day. They’ll lead with compassion and integrity, and they’ll create and model standards of excellence that others will aspire to and follow – all centered behind a common goal and vision. That’s what SIGNIFICANT leadership is.

As the daughter of a career Air Force officer, Lauren Schieffer grew up being uprooted and relocated every couple of years. This imbued her with a profound independence and ability to adapt to changing circumstances. The lessons she learned from “The Colonel” have helped her make smart decisions and overcome adversity with humility and a sense of humor.

Lauren is a Certified Speaking Professional through the NSA and The Global Speakers Federation. Able to relate to and energize everyone from the custodial staff to C-Level executives, Lauren is a master storyteller, delivering insightful, inspirational and relevant content that empowers people to absorb and act upon what they’ve heard – and she does so in an entertaining manner with a dry sense of humor that keeps them chuckling while they’re learning. Her enthusiasm is infectious and her passion unmistakable. Anyone can be successful. You want your people to be significant.

Dr. Shelburne, an honor graduate from VCU’s Dental school, opened a private general practice in Pennington Gap, Virginia in 1981. In 2008, he surrendered his dental license to practice dentistry after being convicted of healthcare fraud and was sentenced to 24 months in Federal Prison. Now a subject matter expert for the ADA and a nationally known speaker, writer, and consultant, Dr. Shelburne candidly shares his mistakes, his experiences, what he learned as a result, and how to avoid the same life-altering experience. His goal? To increase legitimate reimbursement while reducing risk and to keep you out of prison.

Ryan is a seasoned marketing executive and entrepreneur. His experiences range from start-ups to well-established multi-national, Fortune 500s including Samsung, Bing and Warner Brothers. From launching his first business at age 14 to launching to successfully exiting start-ups, Ryan has been featured in countless publications and has presented to audiences on four different continents around the globe. Now, Ryan is a highly sought after dental consultant and speaker with focus areas in practice growth and patient experience. Ryan writes regularly for dental publications including Dental Economics and is the host of The Dental Experience Podcast (www.TheDentalPodcast.com).

As an international speaker, coach and owner of Inspired Hygiene, Rachel has guided thousands of dental professionals to elevate their hygiene services and systems while driving profits to the bottom line and developing empowered, engaged hygienists. Rachel draws from 30 years of experience as a hygiene profitability coach and clinical hygienist to deliver to-the-point interactive workshops and coaching programs. She is a past recipient of the Dental Excellence Award from DrBicuspid.com for “Most Effective Dental Hygienist Educator” and has been named one of the Top 25 Women in Dentistry by Dental Products Report. Her book “Return on Hygiene” has been called the Hygiene Benchmark Bible and used by dentists all over North America to uncover the true potential of their hygiene teams.

Dana is a Fellow of AADOM, and a member of the Academy of Dental Managers & Consultants, as well as the Speaking & Consulting Network. After teaching high school science for ten years, Dana moved to dentistry and has been working in the dental field for almost twenty years. Dana is a speaker, teacher, coach and consultant for the dental practice. She is a certified trainer for the Five Voices of Leadership. Dana enjoys teaching foundations of excellence for the dental team and also enjoys building leaders and liaisons within the dental practice. Dana is also an active practice manager of a dental practice in her hometown of Nashville, Tennessee.

Carrie Webber is Chief Communications Officer and co-owner of Jameson, a dental management, marketing and hygiene coaching firm that helps dentists and teams become more productive, more profitable and ultimately more fulfilled in their practicing lives. Webber is a contributing author to several publications and blogs on the topics of practice management, customer service and leadership. She is a popular speaker at dental meetings including programs at Yankee Dental Congress, Hinman Dental Meeting, Texas Dental Association and AADOM Annual Conference as well numerous study clubs and dental societies nationwide. Carrie is a member of the Speaking Consulting Network and has been named a Leader in CE by Dentistry Today in 2021.

Denise Williams-Jones, RDA is a Customer Service Consultant, Speaker, Author, Humanitarian, and Founder of Next Level to Success. She started in the dental field in 1995, working in some of the top dental offices in Southern California, with roles including chairside assistant, inventory and supply manager, team trainer, scheduling coordinator, financial coordinator, marketing liaison, community outreach, and front office lead.

Denise consulted for the American Dental Association as part of the Dental Team Hub Advisory Group for Practice Management. She is a Crown Council member. Denise is a member of the Speaking Consulting Network (SCN). She has designed continuing education courses for the American Dental Association (ADA) and The American Association of Oral and Maxillofacial Surgeons (AAOMS). She graduated from two highly respected dental practice management training programs and holds several certifications in Phone Training, Maximizing Patient Flow, Treatment Case Acceptance, and Delivering Exceptional Customer Service concerning patient care.

Denise has a passion and commitment to customer service. She believes results happen when training starts with an organized yet friendly environment and has a history of noticeable performance growth with the practices with which she has worked. Her program is designed to help dental offices improve relationships with their fellow team members and their patients all while raising their bottom line by implementing proper systems. Over 28 years of real-life experience using proven techniques have taken many practices to the Next Level of Success.

Working in healthcare for more than 20 years, Amy’s passion for risk management began after her own identity was compromised as a result of an improperly educated staff losing her X-rays. That passion has turned into a commitment to provide an easy to understand approach to complex regulations. Amy’s relatable stories of real-life data breaches make an otherwise boring and complicated topic easy to ingest.

As president of ACS Technologies, LLC, Amy oversees two divisions within the company. The largest, and her favorite, is the Training Division. Amy educates and consults dental practices specializing in HIPAA, Information Technology Security, Technology Disaster Preparedness, and Data Breach Mitigation. She also implements comprehensive compliance programs into practices, instilling confidence in organizations necessary for compliance. Amy is highly sought after to consult on data breach mitigations; she aids in minimizing the damage so practices can survive financially intact. Additionally, she consults for IT Providers nationally to ensure they understand HIPAA as it applies to themselves, as well as their dental clients. This enables IT Providers to continue driving the industry forward in a secure manner. The second department is the IT Security Services Division. Amy successfully manages the IT company catering to dental practices that desire to be safe, secure, proactive, and compliant with HIPAA.

Amy stays informed of evolving regulations and the ever-changing education landscape. In addition to ASCA and ADMC, she maintains memberships with Health Care Compliance Association, FBI Infragard, Cyber Health Working Group, HHS 405d, ASCII, Sonoma County Professional Women, and Sonoma County Professional Women. She is licensed by the Dental Board of California and the Academy of General Dentistry.

As the Founder and CEO of The Hygienepreneur, Tiffany Wuebben, RDH is a published Author and Speaker and is dedicated to serving the dental community in a big way! Tiffany’s influence empowers the dental team to practice with an “ownership attitude” which leads to better clinical outcomes, higher case acceptance and more productivity for the practice. This solid base starts with mentorship, education and training.

Tiffany is the Author of the 2021 book, “Hygienepreneur: The Dental Hygienist’s Guide to Achieving Career Success & Personal Transformation.” The book outlines twenty-five key lessons for becoming the ultimate dental hygienist, one who provides the highest level of patient care, contributes significantly to practice revenue and gains new insights into mastering their destiny.

With 30 years of dental experience, Tiffany is vested in practice and patient success through the growth and support of a highly profitable hygiene department. She has a unique passion for the field of dentistry and believes in giving back to the profession that has given so much to her. Tiffany is grateful to be able to spread this message to others and provide training and guidance.