Ever felt like you were trying to find the right puzzle piece to complete your jigsaw picture of a team? When you think of the different personalities found in the dental office it is amazing so many offices have smoothly run operations! The typical corporate office has many titles and job responsibilities – unlike the dental office where team members tend to share duties. I like the idea of cross-training but I also love the idea of accountability.
A good leader will establish job responsibilities and will hold team members accountable. He or she will make sure that the employee manual lists the job expectations so there is clarity for everyone. What does your employee manual say? Is it just a listing of your team mission and office hours? It must be more than that – not just to be compliant (enough of a reason on its own) but to be effective. Take a minute to review your manual. If you would not be able to run a performance review based on the job description then perhaps it’s time to revisit your manual. AADOM’s article base and sponsoring companies are wonderful resources. Is it time to update your policies?