When I heard the phrase “You don’t know what you don’t know” while sitting in a continuing education class 15 years ago, it made my mind spin. Because frankly, it was so true. I didn’t know how true it would be in my life over the next 15 years. I didn’t know I would...
CONGRATULATIONS!!! You’ve graduated from dental school. You’ve been dreaming about where you’re going to practice. You’ve sketched out your dental home, and you’ve finally settled on a name for your practice… now what? In 1990, I began working my way through the...
When I hear the word hospitality, I think of the service industry such as hotels, tourism, salons, etc. Hospitality is the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests,...
Practice leaders have a lot of responsibilities that contribute to the success or failure of the business, both in the short and long term (no pressure!). Of those responsibilities, hiring is the most crucial skill a practice leader can possess. Why? Because hiring...
A cure for Alzheimer’s. Wouldn’t that be amazing?! Any of you with a loved one suffering from this horrific disease know, unfortunately, there is no known cure available. Even after almost two billion dollars of targeted research, nothing appears even to slow it down....
EPISODE SUMMARY As the dental community gets back into our groove, we have an opportunity to go where we haven’t gone before and be better than our pre-Covid days. The most successful and productive teams will be those who kill the drama and lead with empathy and...
I have learned that to grow, become more than you are, and to be better than you were the day before, you must always be learning. We learn new and informative ways to be a thriving and successful dental office manager with an amazing team. To be a leader, you have...
5 Key Issues Impacting Practice Operations Dr. Jesse Ritter addresses 5 key issues impacting dental practices. including staffing shortages, work/life balance, simplifying internal processes, dealing with insurance submissions, and meeting patient expectations....
Dear Jane, Welcome to Spring 1979. Soon, you’ll graduate from vocational school with a diploma in dental assisting. Top of the class! You’ve spent two years during high school studying for this rewarding career. I am so proud of your accomplishment. Hang in...
More than any other issue over the past two years, childcare has created an absolute scheduling nightmare for management with calls to our Solution Center about the challenges of managing working parents increasing exponentially. As children head back to schools some...
