Finance & Metrics |5 min read

AADOM QUICKcast: The Office Manager’s Guide to Simplifying RCM!

Video Description:

Embark on a journey into the heart of revenue cycle management (RCM), tailor-made for dental office managers!

In this exciting AADOM QUICKcast, we’ll unravel the mysteries of RCM, equipping you with powerful strategies to make your job easier. Imagine yourself leading your team to peak efficiency and profitability as you confidently conquer every aspect of the revenue cycle. From optimizing patient interactions to mastering billing processes, you’ll emerge with new paths for driving tangible results and elevating your practice to new heights.

Don’t settle for mediocrity—join us and unleash your full potential in the dynamic world of dental practice management.

Course Learning Objectives:

  • Master Financial Foundations: Learn how each stage of the patient process fuels your practice’s finances
  • Implement Proactive Revenue Strategies: Supercharge your practice with proactive revenue cycle tactics that streamline patient interactions and maximize efficiency
  • Drive Practice Growth Through Financial Mastery: Ignite growth with RCM mastery. Analyze metrics, boost revenue, and lead your practice to prosperity
  • Maximize Office Efficiency: Learn time-saving strategies and tools from an Office Manager’s perspective that streamline administrative processes, optimize workflow, and boost productivity within the revenue cycle

Sponsored by: Henry Schein ONE

The Office Manager’s Guide to Simplifying RCM

Dive deep into the realm of revenue cycle management (RCM), where every decision and interaction can spark financial success. Whether you’re part of a bustling DSO or solo practice, the principles of RCM hold the key to unlocking your practice’s full potential.

Understanding the Fundamentals of RCM

Revenue Cycle Management isn’t just a buzz term; it’s a transformative approach to managing revenue streams throughout your practice.

Imagine a workflow where every step — from the initial patient call to post-treatment billing — is seamlessly integrated to maximize financial outcomes.

In a recent survey conducted among members of the dental community, many were unfamiliar with RCM and its implications. You’re not alone, though. We’re here to simplify the complexities of RCM and help you leverage its power for better financial outcomes.

The Treatment Cycle: A Blueprint for Success

RCM begins long before the patient settles into the dental chair. It starts with the first eligibility check, where savvy office staff seize the opportunity to verify patient information and insurance details.

By laying the groundwork early and implementing automated eligibility checks, you can ensure smooth sailing throughout the treatment cycle, ultimately saving your office an average of 480 hours annually*.

Prior to Treatment: Setting the Stage

It’s never too early to think about RCM.

Even before the patient walks through your door, proactive measures set the tone for financial success. By verifying patient contact information and insurance details during the booking process, you pave the way for seamless transactions down the line.

For example, tools within Dentrix’s Eligibility and Claims Management suite can simplify the often-daunting task of insurance eligibility verification, ensuring that nothing falls through the cracks.

At Time of Service: Seizing the Moment

The RCM journey continues as the patient steps into your office. Now is the time to confirm any changes to the information collected and, crucially, discuss payments.

By embracing a culture of transparency and proactive payment collection, you can minimize the risk of overdue balances and streamline your revenue flow. By leveraging Dentrix’s Billing and Payments suite and PMS integration, you can offer flexible payment options that cater to every patient’s needs.

Post Treatment: Closing the Loop

Even after the treatment is complete, RCM remains at the forefront of your practice’s operations. While billing statements may sometimes be necessary, the goal is to collect payments as early as possible.

Tools within Dentrix’s Billing and Payments suite allow you to effortlessly send electronic statements and streamline the billing process, improving the time to payment by as much as 14 days**.

Empowering Your Team, Elevating Your Practice

Implementing an effective RCM program requires dedication and teamwork. By equipping your staff with the knowledge and tools needed to navigate the RCM landscape, you empower them to contribute to your practice’s success. Together, you’ll embark on a journey of continuous improvement, fueled by a shared commitment to excellence.

Navigating the Complexities with Henry Schein One at Your Side

Prepare for your RCM journey with the essential support of Henry Schein One’s tailored solution for dental practices. Effortlessly navigate RCM complexities, collect payments instantly, reduce insurance claim processing time, and cut A/R with accurate treatment estimates.

With over 100 million claims processed annually, our comprehensive solution ensures seamless integration and efficient management at every revenue cycle stage. Embrace RCM principles, empower your team, and witness your practice flourish with Henry Schein One.

Take a moment to check out our Billing and Payments or Eligibility and Claims Management Suite that integrate directly into Dentrix!

“Before I started working at this office, they were not using Dentrix claims, and the process was cheaper but took longer. Now, we save money because we save time, and that time is way more valuable spent on other tasks.”
~ Ronald Willis, Office Manager

“It’s very easy to use Dentrix and take payment from patients just because everything is right there at my fingertips. I’m able to enter their payment easily, it’s collected, and I don’t have to go in and out and toggle between different tabs and servers. Being able to just do that instantly for the patient makes it easy for them and saves me time, which is ultimately what makes us happy.”
~ Carolyn Barker, Office Manager

* Jarvis Analytics analysis of 3,600 practices.


Carrie Tomlinson has spent more than two decades supporting Henry Schein and Henry Schein One’s industry-leading financial solutions. As a senior product manager, Carrie helps manage Henry Schein One’s revenue cycle management (RCM) portfolio, driving growth strategies that have played a large role in the development of the organization’s best-in-class fully integrated RCM suite. With 20+ years of experience, Carrie is an expert in all aspects of the revenue cycle workflow.


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