Eileen Gonzales, MAADOM, is the office manager at Ever Care Dental in New York City. She essentially grew up in dentistry, as her mother was a dentist. Eileen assisted chairside for her mom and eventually moved into practice management. She holds a degree in Business Management (with a minor in Economics) from St. Peter’s University.
Learning never ends, especially in the dental industry. Dentistry is always changing, and we need to learn and understand these changes. Learning applies to the whole team, clinical, and business team members. One lesson my office implemented was “Innovation and...
“Morning huddles,” two words we have heard so often. Every lecture, dental book, and even dental consultants or coaches, prioritize morning huddles. It’s even mentioned on the AADOM educational resources in the module “Dental Assistant to Practice...
One question dentists or even office managers always ask is, “What makes a dental practice successful?” Some common Key Performance Indicators (KPIs) like productions and collections, accounts receivable, and others can tell you about the practice’s health. But...
