Eileen Gonzales, DAADOM, currently serves as the Office Manager at Ever Care Dental in New York City, bringing a wealth of experience inherited from her upbringing in her mother's dental office. Graduating with distinction from St. Peter's University with a Bachelor's Degree in Business Management and Economics, she has pursued ongoing professional development as an active member of the American Association of Dental Office Management (AADOM) and the American Association of Clear Aligners (AACA).
Eileen's dedication to excellence is evident in her attainment of AADOM's Fellowship (FAADOM), Mastership (MAADOM), and Diplomate (DAADOM) distinctions, alongside her nomination for Practice Administrator of the Year (PAOY).
Beyond her professional achievements, she enjoys traveling, spending time with loved ones, and passionately supporting the New York Yankees while tuning into sports radio. In all pursuits, Eileen embodies a commitment to professionalism, expertise, and personal fulfillment.
Communication is a big part of our dental industry. We must communicate with our team and, most importantly, our patients. Our patients are an integral part of our practice; without them, we won’t have a practice. We must communicate well with our dental...
Efficient scheduling is crucial for the smooth operation of a dental office. We should consider KPIs (Key Performance Indicators) such as daily, monthly, and yearly goals for the schedule, and we also need to know what production to schedule. We should look at...
Treatment plans are a great tool to communicate what the doctor believes should be done to the patient. Presenting a treatment plan can be very challenging at first. We always want the patient to say yes to every treatment plan presented, and sometimes, they...
Learning never ends, especially in the dental industry. Dentistry is always changing, and we need to learn and understand these changes. Learning applies to the whole team: clinical and business team members. Innovation Is Crucial to Success One lesson...
“Morning huddles,” two words we have heard so often. Every lecture, dental book, and even dental consultants or coaches, prioritize morning huddles. It’s even mentioned on the AADOM educational resources in the module “Dental Assistant to Practice...
One question dentists or even office managers always ask is, “What makes a dental practice successful?” Some common Key Performance Indicators (KPIs) like productions and collections, accounts receivable, and others can tell you about the practice’s health. But...
