Have you ever wondered why patients hesitate to accept treatment—or why your team struggles to work cohesively? In my experience as a dental office manager, the answer often comes down to one thing: culture. A strong, intentional culture is the foundation of a...
Orthodontics is about much more than straightening teeth. Every consultation, adjustment, treatment plan, and patient interaction contributes to something far greater—a lifetime of smiles. Behind every successful orthodontic practice is a dedicated team working...
You can usually spot this difference pretty quickly in a dental office. One team member is doing exactly what they were told to do. They are busy, they are checking boxes, and on paper they look fine. Another is doing something harder to describe, but you feel...
Replay is available to AADOM Members. If you are not a member yet, click HERE to see the options for becoming part of the AADOM community. On-Demand Viewing: The virtual Certificate of Completion that was provided during the live event is not available for on-demand...
When I first stepped into leadership, I relied on what I already knew. I did not have a formal framework or a clear definition of what kind of leader I wanted to be. I simply led in the way that felt natural to me. I focused on being supportive, approachable,...
Morning huddles are often misunderstood. In many dental practices, they are viewed as inefficient interruptions—brief meetings that disrupt productivity rather than enhance it. This perception overlooks their true value. A strategically structured morning...
Every day, we hear from patients that they hate the dentist. They are anxious. They’ve had a traumatic experience. They don’t want to be here. We all have patients—or maybe even ourselves—who have felt some level of dental anxiety, where just the thought of...
Creating a culture where people grow, patients feel it, and practices thrive. In today’s dental environment, a practice’s success is often measured by three key factors: production, collections, and case acceptance. While these metrics are important, they...
When I was thinking about topics for my articles, I had a very interesting conversation with my doctor. He asked me, “What is the most important thing in my job?” I immediately started thinking about my “why.” I began going through my daily responsibilities in...
For many of us reading this, we’ve spent more years working than not. I stepped into leadership roughly 15 years ago and quickly learned my momma wasn’t wrong when she said, “You get more flies with honey.” Early on, I gave direction like a dictator rather than...
