Laura Hatch is the founder and CEO of Front Office Rocks, the leader in web-based front office training for dental practices. Laura has been published in Dental Assisting Digest, Dentaltown, and Dentistry IQ.
She is also a Fellow of the American Association of Dental Office Management, a national and international speaker on dental practice management for leading dental authorities, state and local dental societies, study clubs, and an advisor to several companies within the dental community. She is a member of the National Speakers Association and the Speaking Consulting Network. Laura was recognized as one of DPR’s Top 25 Women in Dentistry in 2016.
When Laura isn’t filming for Front Office Rocks, writing articles or blogs, speaking at an event, or managing a busy dental practice, you can find her on Dentaltown or in her own “Ask Laura” forum, where she responds to dental team members’ questions and shares her experience and expertise as a dental office manager. laura@frontofficerocks.com.
I am not a marketing guru. However, I have been in the dental industry for a long time and have tried a lot of marketing tools. I’ve learned a few things the easy way, and many more the hard way. If we’re learning from our mistakes, there is nothing wrong with trying...
Does your office have a big problem with cancellations and no-shows? Never mind. I already know the answer, because all dental office managers across the United States have an issue with cancellations and no-shows. There are four reasons patients cancel or no-show. 1....
