Dental insurance aims to support patients. However, it shouldn’t dictate how providers deliver care or make treatment decisions. Each patient’s needs should guide treatment, not insurance rules. Today, many practices focus on this topic. It has...
Patient Experience
Handling Difficult Patients While Protecting Your Team
When Patient Trust Breaks Down and Leadership Must Step In At one time or another, every dental office encounters a patient who questions recommendations or challenges the team. As practice managers, we aim to provide excellent patient care—but we also have a...
Managing Patient Complaints Before They Become 1-Star Reviews
You can often feel it before a word is even spoken. A patient approaches the front desk with tense shoulders, clipped responses, and a tone that signals something is not quite right. Maybe it is confusion about insurance, frustration over co-pays, or concerns...
Helping Patients Understand the Importance of Routine Evaluations and Radiographs—Without the Stress of Unexpected Costs
A dental office manager plays a crucial role in keeping the practice running smoothly and ensuring every patient stays on track with their recommended care. By coordinating schedules, monitoring recall systems, and maintaining open communication between...
Saliva Testing in Dental Offices: Helping Patients with Their Overall Health
Dentistry has relied on visual exams, radiographs, and patient history to detect disease for years. However, prevention options have changed—the diagnostic potential of something simple, abundant, and often overlooked: saliva. Understanding the science of the...
Creating a Five-Star Patient Experience in Your Dental Office
Modern dentistry is more than just coming in for your cleaning or filling. Clinical excellence remains the foundation of quality care. Today’s patients also crave comfort, personalization, and a sense of being genuinely cared for. We have learned that sometimes...
The Subscription Mindset: What Dental Practices Can Learn from Netflix
Think about the last time you signed up for something: Netflix, Spotify, or Amazon Prime. You didn’t just buy a product. You bought consistency, personalization, and ease. You stayed because it worked seamlessly and felt effortless. Now imagine if patients felt...
Helping Anxious Parents Navigate Pediatric Dental Treatment Plans
When presenting a pediatric dental treatment plan, dental professionals often find themselves not just treating a child, but guiding an anxious parent. Financial concerns, fear of dental procedures, and a lack of understanding can all create roadblocks to...
AADOM DISTINCTIONcast – Dentistry Done Differently: Building a Practice Patients Never Want to Leave
Patients today want more than good dentistry. They want to feel comfortable, understood, valued, and cared for. In this webinar, attendees will learn how creating a better patient experience leads to stronger trust, higher treatment acceptance, better reviews,...
CE Webinar – The Connected Practice: Patient Engagement, KPI Mastery, and AI Integration
This webinar is for both AADOM Members and Non-Members! AADOM Members log in HERE to watch the recording and accrue CEU. Approved for 1 CEU for AADOM members, AADOM is an AGD PACE Approved Provider (can be used towards AADOM Designations) Not an AADOM member? Click...