What is True Customer Service? Excellent customer service is about creating a relationship of trust and loyalty with patients that transcends the interaction of the dental office. Without our patients, we would not exist as an entity, which negates income. A...
Patients come in for their routine visits, and we provide them with their services and send them on their way with their reappointment follow-up, but are we listening to what they say or how they act when they are in our offices? We’ve heard it before,...
We hear of kindness often. In a post-COVID world, it is sometimes hard to find. In a world where you can choose anything to do, be kind. How many times have you heard this? How many of us practice this daily and lead our teams to practice it, too? Where does it...
There are many moving parts when it comes to being an insurance-friendly practice. Our patients know that we will do everything in our power to assist them in understanding and maximizing their dental benefits to help them achieve their best possible oral...
A clear and compelling vision is essential for any organization to achieve its goals and succeed in its mission. Having a vision provides a sense of direction and purpose, inspiring and motivating employees to work towards a common goal. Without a vision, an...
Video Description: Get ready to supercharge your impact as an office manager! Join AADOM and Spear Education for an exciting QUICKCast session that will transform how your practice connects with patients. Discover how Spear’s powerful Patient Education videos can make...
AADOM Featured Company is a 30-minute live, interview-style presentation sharing the company’s mission, product/service, and best practices for office managers. Video Description: New to or curious about sedation protocols? With over half of dental offices in...
I have the pleasure of managing a unique office that offers full-family dentistry, with a general and pediatric dentist under one roof. Our office will celebrate its 20th year of dentistry in November 2024. This has several advantages for both patients and...
Join Daniel as he guides you through mastering patient financing, empowering you to take full control of your accounts while enhancing patient satisfaction. This course will cover: Optimizing Merchant Fees – Understand merchant fees and how they can actually benefit...
Is your patient retention rate stunting your practice’s growth? Are you “wowing” your patients when they come to their first visit (and each one thereafter?) Does your staff do anything to retain them and make them feel special? The First Contact Patient...
