Patient Experience |3 min read

AADOM QUICKcast: Streamline & Shine: Elevating Patient Engagement

Video Description:

Struggling to balance patient engagement with daily practice needs? Seeking streamlined patient interaction? We get it! Having a positive patient experience can drastically increase the success of your practice.

Course Learning Objectives:

  • Leverage technology to enhance the patient experience
  • Create a patient-centric dental practice
  • Measure and improve patient satisfaction
  • And so much more!

Sponsored by: Lighthouse 360+

Enhance the Patient Experience in Dental Practices by Mastering Patient-Centered Care

Your patients’ experiences hold significant sway over the success and reputation of your practice, with their perspectives, level of comfort, and overall satisfaction playing a large role in your ability to build and sustain a thriving dental practice. By mastering the patient experience, you can create a seamless, patient-centered environment that fosters trust and loyalty.

Understand Your Patients’ Experiences

Dental practices are replete with various touchpoints where patient interaction occurs. From the very first phone call to post-visit follow-ups, each of these touchpoints presents an opportunity to optimize the patient experience.

To start, it’s essential to place yourself in the shoes of your patients. Understanding their emotions, expectations, and anxieties during dental visits is the cornerstone of creating a more empathetic and positive environment within your practice.

Recognize Patient Pain Points

It’s also crucial to recognize the common pain points experienced by dental patients, including long wait times, communication barriers, and dental anxiety. Identifying and mitigating these pain points can create a more positive patient experience.

The relationship between patient satisfaction and practice growth is undeniable. Satisfied patients are more likely to refer others and continue seeking your services, solidifying your patient base and aiding in the growth of your practice.

Use Technology to Create a Patient-Centered Experience

In today’s digital age, technology plays a pivotal role in improving the patient experience. By understanding and implementing the latest technological advancements in dentistry – from innovative smartphone systems that display patient information to comprehensive practice management solutions – you can streamline your practice’s workflow and make it more efficient and patient-friendly.

It’s clear that prioritizing the patient experience in dental practices is a recipe for success. By mastering the patient experience, you can create a practice that thrives on the trust and satisfaction of its patients. With these tips in mind, you can deliver more personalized, comprehensive care to each patient and foster loyalty and satisfaction. We look forward to the positive impact these strategies can have on your dental practice.

Visit to speak to a patient communication specialist and see how their solutions stack up against these tips!

Learn about the presenter:

Kim Thornton grew up in St. Louis and started in the dental field in 1992, working as a dental assistant, office manager, and business partner. She has used Dentrix Practice Management Products since 1998. Kim became a Dentrix trainer in 1999 and began consulting in 2000. Since 2009, she has worked remotely assisting support, speaking and instructing at Insight and various other seminars, coaching on our eServices products, and Profitability Coaching on Dentrix and Dentrix Ascend. As a profitability coach, her prior experience allows her to guide offices on how to take their practice to the next level.

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