AADOM MembersNews |3 min read

Learning About AADOM’s May Featured Member

Learn more about Charlotte Hall, AADOM’s May 2017 Featured Member!

AADOM Member Since 2015
Ted M. Pinney, DDS Complete Family Dentistry
Jacksonville, AR

Q:  What type of practice do you work in?
A:  General Dentistry

Q: What is your title?
A:  Office Manager

Q:  How long have you been with this practice?
 8 years

Q:  What are some of the duties you are responsible for within your practice?
A:  I am the dental office manager and am responsible for all of the administrative duties in our practice. I help to coordinate marketing, budget office expenses, help with staff meetings and handle payroll. I also schedule patient appointments, answer the phone, handle staff issues, assist with the interviews in hiring personnel and perform billing and bookkeeping duties. I work closely with Dr. Pinney as he will often ask my opinion of decisions that need to be made in the practice. I also oversee employees to assist everyone in performing their daily duties effectively.

Q:  What is the most rewarding aspect of your career?
A:  I believe that the most rewarding aspect in the past year and a half has been to see the change our office has gone through.  We had a very toxic office from the front to the back. My goal is to continue to build the team atmosphere rather than the focus being on individuals.

Q:  What do you see as some of the benefits of membership to AADOM?
   I  attended the AADOM Conference for the first time, as a scholarship winner. The tools I received during that conference were priceless. Even more priceless was the networking time together with individuals – peers just like me. I generally am not the kind of person that just visits with people that I don’t know. The networking time that AADOM provided took me out of my comfort zone and it was well worth it.

Q:  What other services would you like to see AADOM provide for dental office managers?
I don’t believe there is a local chapter in Arkansas. I would love to see one started here where I can be a part of a more Regional group.

Q:  Have you ever attended an AADOM conference?

Q:  Can you tell us about your experience?
  As I said above…..The tools that were given to me were priceless, especially the networking time spent with other attendees/peers!

Q:  Are you planning to attend AADOM17?

Q:  Are you a Fellow or are you pursuing Fellowship?
  I am looking forward to being inducted at this year’s 2017 Conference!!

Q:  What practice management software do you use?
   Dentrix G-6

Q:  What company do you order the majority of your dental supplies from?
  Henry Schein

Q:  Do you or your practice support any charitable organizations?
  Yes, every few months we take lunches to various businesses. We’ve visited local business such as: Jacksonville Police Department, Jacksonville Medical Center, Jacksonville Fire Department, Jacksonville School Board, Inspirations Counseling Center and the Jacksonville City Hall just to name a few. We also host a patient appreciation summer bash for the community, and are involved in the roadside trash pick up program.


Q:  What are some of your hobbies/interests outside of work?
   I love spending time with my family!  We enjoy traveling especially via our RV!

2 comments on “Learning About AADOM’s May Featured Member”
  1. Avatar

    Very nice to learn about you and your practice! Congrats on your upcoming FAADOM. Can’t wait to see you in Scottsdale!
    -Tara Hudson

    1. Avatar
      Charlotte Hall

      Thanks Tara! I hope to get to meet you personally.

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