Learn more about Charlotte Hall, AADOM’s May 2017 Featured Member!

AADOM Member Since 2015
Ted M. Pinney, DDS Complete Family Dentistry
Jacksonville, AR

Q:  What type of practice do you work in?
A:  General Dentistry

Q: What is your title?
A:  Office Manager

Q:  How long have you been with this practice?
 8 years

Q:  What are some of the duties you are responsible for within your practice?
A:  I am the dental office manager and am responsible for all of the administrative duties in our practice. I help to coordinate marketing, budget office expenses, help with staff meetings and handle payroll. I also schedule patient appointments, answer the phone, handle staff issues, assist with the interviews in hiring personnel and perform billing and bookkeeping duties. I work closely with Dr. Pinney as he will often ask my opinion of decisions that need to be made in the practice. I also oversee employees to assist everyone in performing their daily duties effectively.

Q:  What is the most rewarding aspect of your career?
A:  I believe that the most rewarding aspect in the past year and a half has been to see the change our office has gone through.  We had a very toxic office from the front to the back. My goal is to continue to build the team atmosphere rather than the focus being on individuals.

Q:  What do you see as some of the benefits of membership to AADOM?
   I  attended the AADOM Conference for the first time, as a scholarship winner. The tools I received during that conference were priceless. Even more priceless was the networking time together with individuals – peers just like me. I generally am not the kind of person that just visits with people that I don’t know. The networking time that AADOM provided took me out of my comfort zone and it was well worth it.

Q:  What other services would you like to see AADOM provide for dental office managers?
I don’t believe there is a local chapter in Arkansas. I would love to see one started here where I can be a part of a more Regional group.

Q:  Have you ever attended an AADOM conference?

Q:  Can you tell us about your experience?
  As I said above…..The tools that were given to me were priceless, especially the networking time spent with other attendees/peers!

Q:  Are you planning to attend AADOM17?

Q:  Are you a Fellow or are you pursuing Fellowship?
  I am looking forward to being inducted at this year’s 2017 Conference!!

Q:  What practice management software do you use?
   Dentrix G-6

Q:  What company do you order the majority of your dental supplies from?
  Henry Schein

Q:  Do you or your practice support any charitable organizations?
  Yes, every few months we take lunches to various businesses. We’ve visited local business such as: Jacksonville Police Department, Jacksonville Medical Center, Jacksonville Fire Department, Jacksonville School Board, Inspirations Counseling Center and the Jacksonville City Hall just to name a few. We also host a patient appreciation summer bash for the community, and are involved in the roadside trash pick up program.


Q:  What are some of your hobbies/interests outside of work?
   I love spending time with my family!  We enjoy traveling especially via our RV!